• 제목/요약/키워드: reputation management

검색결과 379건 처리시간 0.022초

호텔 이용고객의 메뉴 선택 행동에 관한 연구 - 부산지역 특1급 호텔을 중심으로 - (A Study on the Menus Choosing Behavioral Factor of Restaurant in Customer Hotels)

  • 김상태;조용범
    • 한국조리학회지
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    • 제13권1호
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    • pp.41-54
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    • 2007
  • This study informs us what has influence on a decision that a customer using a hotel restaurant makes on a menu. Also, you can know how long it takes to decide what they are going to eat, how prompt and different they are. When the customers order food, they are getting very careful about their decisions. According to the study results, sometimes they are influenced by the person whom they accompany with. The most important factors to make customers choose one dish from a wide range of menu are taste of food, food sanitation, price, freshness of food materials. An atmosphere of a restaurant or its reputation, service of employees are key factors, too. You need change to reflect desire of a customer, and problems of a restaurant must be checked thoroughly. Many different kinds of food must be developed and managed thoroughly.

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공급체인상의 조직간 관계적 특징이 신뢰에 미치는 영향 : -남성정장메이커와 대리점을 중심으로 (An Impact of Firm's Relational Characteristics on the Trust in Supply Chains : Focus on Textile Maker and Retailer)

  • 권기대;정락채;신정화
    • 한국의류학회지
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    • 제27권2호
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    • pp.229-238
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    • 2003
  • The objective of this study is to investigate the impact of firm's various kind of characteristics on the oust in the supply chains between the textile makers and the retailers. Based on the preceding literature review. six hypotheses are proposed. To test the proposed hypotheses, data were collected utilizing questionnaires from 68 retailers(fashion shop). To analyze the data the SPSSWin statistical package was employed. Two(H4 and H6) out of six hypotheses were accepted, the others were rejected. According to the results, the greater the impact of the shared value and the reputation for the retailers on the textile maker is, the stronger the trust of the retailers in the textile maker is. Based on the research results, we can conclude that the trust management is a very important factor in the supply chains between the textile makers and the retailers.

B2C 전자상거래에서 고객신뢰의 영향요인과 구매의도에 대한 신뢰의 매개 역할 (Factors Influencing the Consumer Trust and Mediating Roles of Trust on Purchasing Intention in B2C Electronic Commerce)

  • 유일;최혁라
    • Asia pacific journal of information systems
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    • 제13권4호
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    • pp.49-72
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    • 2003
  • Despite the phenomenal growth of Internet users in recent years, the penetration rate of B2C electronic commerce(EC) is still low. According to previous studies, one of most often cited reasons is the lack of consumers' trust. Although trust is an important concept in B2C EC, there is a lack of theory-based empirical research in this area. In this paper, influencing factors are proposed for investigating the nature of trust in the specific context of B2C EC. Thirteen hypotheses are empirically tested. The results show that most of hypotheses are supported except for perceived size, perceived competence, perceived reputation, familiarity and third party recognition. In addition trust was found to have a strong positive effect on intention to purchase. Finally, trust was found to have a mediation effect between on influencing factors and intention to purchase. Implications of these findings are discussed for researchers and practitioners.

Influential Factors for the IT Investment Decision Making Quality: An Empirical Study Focus on IT Governance

  • Ham, Ju-Yeon;Lee, Jung-Hoon;Woo, Hyeok-Jun
    • International Journal of Contents
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    • 제6권4호
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    • pp.69-78
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    • 2010
  • In recent years, many leading corporations are actively adopting IT as competitive resources to improve productivity and processes efficiency with strategic alignments. In effect, IT investment also continues to increase. As a vast growth of IT investment, questions and criticism on recent IT investment results are also rapidly being raised. Especially, improper decision making and management on IT investment may cause negative impact on the company's reputation and finances, therefore companies need reasonable and wise investment decision making on new IT projects. This study applies the conceptual framework of IT governance to IT investment decision making cases to examine how IT investment governance influences the quality of IT investment decision making and how business-IT strategic alignment affects the quality of IT investment decision making. This paper contributes to identify the main factors for reasonable and effective IT investment decision making and expected to provide proper guidelines for IT investment decision making.

A STUDY OF DISTRIBUTED DENIAL OF SERVICE ATTACK ON GOVERNMENT INFRASTRUCTURE

  • Kim, Suk-Jin;Jeong, Gisung
    • International Journal of Internet, Broadcasting and Communication
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    • 제8권2호
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    • pp.55-65
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    • 2016
  • Distributed Denial of service attack is one of the major threats nowadays especially to the government infrastructure that give huge impact to the reputation and interrupt the services and resource. Our survey start with brief introduction about DDoS attacks, we illustrate the trends and incident happened at government from various countries. We then provide an extensive literature review on the existing research about implication, types of attacks and initiative to defence against the DDoS attacks. Our discussion aims to identify the trends in DDoS attacks, in depth impact of DDoS attacks to government infrastructure, classification of attacks and techniques against the attacks. And we will use for a fire fight safety and management.

The Influence of Product-brand Web Sites on Attitudes toward Brand Image

  • Cho, Nam-Jae;Oh, Seung-Hee
    • Journal of Information Technology Applications and Management
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    • 제19권3호
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    • pp.69-84
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    • 2012
  • A web site focused on a specific product brand so called product-brand web site has become one major marketing tool as such product-brand web site provides chances for customers to experience the detailed information of the specific brand as well as emphatic the image of the brand. The purpose of this research is to examine the influence of the product-brand web site on the formation of attitude toward the product brand. Subjects of this study are users of two web sites of leading sanitary product brands. The result shows that not only emotion, playfulness and convenience perceived from the web site but also existing attitude toward the brand influence the attitude toward the web site. Further, the attitude toward the web site in turn affects attitude toward the image of the brand. The importance of this study is in its conceptualization and empirical verification of the relationship between the product-brand web site and the reputation of a brand.

커피전문점의 관계특성요인이 신뢰, 몰입, 점포충성도에 미치는 영향 (A Coffee Shop's Relationship to Customer Trust, Commitment, and Shop Loyalty)

  • 김지응;정세훈
    • 한국식생활문화학회지
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    • 제26권2호
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    • pp.159-169
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    • 2011
  • We suggested specific and practical marketing strategies to coffee shop managers and customers to create a symbiotic relationship. The coffee shop's relationship to reliability, commitment, and shop loyalty was analyzed thoroughly. The samples for this study were 393 coffee shop customers in Seoul. The results showed that customer reliability about coffee shops improved as reputation, customer orientation, specialty, and tie increased, but reliability was reduced as the size of the coffee shop became larger. Communication did not significantly affect reliability. Second, customer reliability positively affected commitment, so commitment increased as customer reliability increased. Third, customer reliability positively affected shop loyalty, so shop loyalty increased as customer reliability increased. Fourth, customer commitment positively affected shop loyalty, so shop loyalty increased as customer commitment increased.

외식 브랜드 이미지, 고객만족, 고객충성도의 영향관계 (Relationship among Brand Image, Customer Satisfaction, and Customer Loyalty in Foodservice)

  • 강병남;김형준
    • 한국조리학회지
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    • 제10권4호
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    • pp.201-214
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    • 2004
  • The brand image had an effect on customer loyalty degree "Traditional characteristic", "Reliability", "Future events sliced raw fish directivity". With it appears, causing the effect which is powerful in customer loyalty degree "Traditional characteristic or reputation of restaurant", "Reliability of advertisement". The brand image had an effect on customer satisfaction "Reliability", "Customer directivity", "Traditional characteristic". With appears and with it is referred from above together "Traditional characteristic of restaurant" or "Reliability of advertisement public information", "Policy of the restaurant management customer first of all poem".

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P2P 환경에서 신뢰성 보장을 위한 아이템 기반 평판 관리 (Item based Reputation Management for Ensuring Reliabilities in P2P Environments)

  • 박용훈;복경수;유재수
    • 한국콘텐츠학회:학술대회논문집
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    • 한국콘텐츠학회 2012년도 춘계 종합학술대회 논문집
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    • pp.37-38
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    • 2012
  • 개인 컴퓨터의 보급과 중앙집중식 처리의 한계로 인해 P2P 기술에 대한 관심이 부각됨에 따라 피어들에 대한 평판을 관리하는 방법들이 연구되고 있다. 본 논문에서는 피어들의 평가와 더불어 피어가 포함하는 아이템들에 대한 평가를 위한 모델을 제안한다. 제안하는 기법은 P2P 환경에서 아이템 공유를 위한 평판 관리 기법 과 악의 피어 검출 방법으로 구성된다. 제안하는 기법은 아이템을 공유하는 피어들 간에 악의 피어에 대한 정보를 상호 교환하여 악의 피어 검출의 정확성을 향상시킨다.

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패션 인턴십 프로그램 모델 연구(I) - 학계용 시스템 구축을 중심으로 - (A Study on the Fashion Internship Program Model (I) - Focused on the System Development for the College Departments -)

  • 유지헌
    • 복식문화연구
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    • 제14권3호
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    • pp.483-496
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    • 2006
  • The purpose of this study was to develop a pragmatic fashion internship program as a following study of 'An analysis of the consciousness of the professors and college students for the fashion industry internship'. The methods of the quantitative analysis and some case studies were used for this study. The results of this study were as follows : Internship program has 6 steps ; ready, introduction, selection, operation, reputation, management. It will help professors and college students to execute the program systematically. The contents of the fashion internship program model for professors were as follows: 8 recruiting methods to find internship companies, the contents of the internship agreement, 6 types of internship, the contents of the recommendation letter, advanced education contents for a fashion internship, e-mentoring program model, a curriculum of the cultural study and the major course, evaluation standard elements of the intern students, the methods of evaluation etc.

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