1 |
Wolfgang U, Andreas E. 2006. Relationship value and relationship quality: Broadening the nomological network of business-to-business relationships. European Journal of Marketing, 40(3/4):315
|
2 |
Song YD 1998. A Study on the Relationship Marketing Strategy of Tourist Hotels. Doctor's theis. Kyonggi University. Seoul
|
3 |
Spekman RE. 1988. "Strategic Supplier Selection: Understanding Long-Term Buyer Relationship, Business Horizons, (July-August):75-81
|
4 |
Tzokas N, Saren M. 2004. Competitive advantage, knowledge and relationship marketing: Where, What and How?, Journal of Business and Industrial Marketing, 19(2):124-135
DOI
ScienceOn
|
5 |
Walter A, Miller TA, Helfert G, Ritter T. 2003. Function of industrial supplier relationships and their impact of relationship quality. Industrial Marketing Management, 32:163
|
6 |
Weigelt K, Colin C. 1988. Reputation and corporate strategy: A review of recent theory and applications. Strategic Manarement Journal, 9(5): 443-454
|
7 |
Wilson DT.1995. An Integrated Model of Buyer Seller Relationship. Journal of the Academy of Marketing Science, 23:35-345
|
8 |
Mohr J, Nevin JR.1990. Communication strategies in marketing channels: A multi-level perspective. International Journal of Research in Marketing, 14:487-497
|
9 |
Moorman C, Deshpande R, Zaltman G. 1992. Relationship between providers and users of market reserch: The dynamics of turst within and between organization. Journal of Marketing Research, 29(August):314-328
DOI
|
10 |
Morgan RM, Hunt SD. 1994. The Commitment-Trust Theory of Relationship Marketing. Journal of Marketing, 58:20-38
|
11 |
Park SH, Kim YK. 2010. An Examination of the Effects of Brand Awareness, Brand Familiarity, and Brand Image on Brand Trust: A Structural Model. Korea Academic Society of Tourism Management, 25(1):47-67
|
12 |
Rajaobelina L, Bergeron J. 2009. Antecedents and consequences of buyer-seller relationship quality in the financial services industry. International Journal of Bank Marketing, 27(5):359-380
DOI
ScienceOn
|
13 |
Schurr DR, Paul Oh, Sejo. 1987. Developing Buyer-Seller Relationships, Journal of Marketing, 51(April):11-27
DOI
|
14 |
Shin SY, Chung LN. 2007. Analysis of Customer Perception for Quality Attributes According to Consumers' Coffee Consumption Types. Journal of The Korean Society of Food Culture. 22(6):748-756
|
15 |
Ki MO, Lee DI. 2008. Influence of Perceived Quality and Brand Image on the Perceived Value and Loyalty in Specialty Coffee Shop -Moderating Role of the Consumer Knowledge-, Foodservice Management Society of Korea. 11(3):49-72
|
16 |
Lin CP, Ding CG. 2006. Evaluating group differences in gender during the formation of relationship quality and loyalty in ISP service. Journal of Organization and End User Computing, 26(3):38-62
|
17 |
Kim YO. 2003. A Study on the Choice Attributes and Customer Satisfaction of a Take-out Coffee Shop. Journal of The Culinary Society of Korea. 9(3):141-154
|
18 |
Leonidou LC, Barnes BR, Talias MA. 2006. Exporter-importer relationship quality: The inhibiting role of uncertainty, distance, and conflict, Industrial Marketing Management, 35:576-588
DOI
ScienceOn
|
19 |
Leverin A, Liljander V. 2006. Does relationship marketing improve customer relationship satisfaction and loyalty. Industrial Journal of Bank Marketing, 24(4):232-251
DOI
ScienceOn
|
20 |
Luhmann, N.1979. Trust and power, London: Wiley
|
21 |
Macintosh G. 2007. Customer orientation, relationship quality, and relational benefits to the firm. Journal of Services Marketing, 21(3):150-159
DOI
ScienceOn
|
22 |
Hrebiniak LG. 1974. "Job technology, supervision, and work-grop structure." A dmininistrative Science Quartely, 19:395- 410
DOI
ScienceOn
|
23 |
Jung JI. 2004. Realtionship Marketing Factors, Relationship Quality, and Store Loyalty in Retail Specialty Stores. Doctor's theis. Keimyung University
|
24 |
Hyun JL 2009. A Study on the Capsule Coffee Brand Identity Shown in Websites -Focus on Illy, Lavazza and Nespresso. Journal of Communication Design Association of Korea, (0):58-68
|
25 |
Hwang HS, Kim KH. 2008. Effects of Relationship Marketing on Customers' Relationship Quality, Commitment, and Loyalty in the Family Restaurant Sector. Journal of Tourism Research, 30(0):217-232
|
26 |
Jeong SH. 2009. The Influence of Coffee Shop's Relationship Characteristic Factors on Relationship Quality and Relationship Performance. Doctor's theis. Kyonggi University. Seoul
|
27 |
Jung YW. 2006. A study on the Positioning Strategy of Coffee house . Journal of Foodservice Management Society of Korea, 15(1):269-289
|
28 |
Kang SU. Na YS. 2004. The Analysis toward Consumption State, Import and Export in the World Coffee Market -The Case of Korea, U.S.A., Japan Market-. Journal of The Culinary Society of Korea, 10(3):65-82
|
29 |
Ko JY, Seo HJ. 2009. A Study on the Selection Attribute of Coffee consumer's . Journal of Hotel & Resort, 8(2):23- 41
|
30 |
Kim HB, Lee JW, Ro YJ. 2007. Impacts of Choice Attributes on Customer Loyalty in the Coffee-Shop Restaurant. Journal of Foodservice Management Society of Korea, 10(4):237- 252
|
31 |
Kim TH, Rhee BR, Son EY. 2009. A Study on the Effectiveness for the Consentaneity of Brand Image and Self-Image in the Brand Attitude and Choice Intention. Journal of Korea Society of Hospitality Administration. 18(1):171-185
|
32 |
Lee NK. 2002. A Study on the Effects of Tour Wholesaler's Relationship Characteristics to Tour Retailer on Trust and Repurchase Intention. Doctor's theis. Kangwon University
|
33 |
Gwiner 1998. "Implementation requires a relationship marketing paradigm". Journal of the Academy of Marketing Science, 26(3):242-249
DOI
ScienceOn
|
34 |
Ganesan S. 1994. Determinants long-term orientation in buyerseller relationship. Journal of Marketing, 5(April):1-19
|
35 |
Garbarino E, Johnson MS. 1999. The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships. Journal of Marketing, 63:70-87
DOI
ScienceOn
|
36 |
Gronroos C. 2000. Creating a Relationship Dialogue: Communication, Interaction and Value. The Marketing Review, 1(1):5-14
DOI
|
37 |
Gruen TW, Summers JO, Acito F. 2000. Relationship Marketing Activities, Commitment, and Membership Behaviors in Professional Associations. Journal of Marketing, 63:34-49
|
38 |
GU GW, Park HS. 2002. A Study on the Relationship Marketing in Food Service Industry. Journal of The Travel Society of Korea. 16(5):169-188
|
39 |
Gundlach GT, Achrol RS, Mentzer JT. 1995. The Structure of Commitment in Exchange. Journal of Marketing, 59:78- 92
DOI
ScienceOn
|
40 |
Henning, Thurau T. 2000. Relationship quality and customer retention through strategic communication of customer skills, Journal of Marketing Management, 16(1/3), 55-79
DOI
|
41 |
Doney PM, Cannon JP. 1997. An examination of the nature of trust in buyer-seller relationships. Journal of Marketing, 61(April):35-51
DOI
|
42 |
Cheng JH, Chen FY, Chang YH. 2008. Airline relationship quality: an examination of Taiwanese passengers. Journal of Tourism Management, 29(30):487-499
DOI
|
43 |
Choi YS, Kim YT, Jhee OH. 2009. A Study on University Students' Coffee Shop Use in the Seoul Area. Journal of The Culinary Society of Korea, 15(1):287-295
|
44 |
Crosby LA, Evans KR, Cowels D. 1990. Realtionship quality in service selling: An international influence perspective. Journal of Marketing, 54(1):77-92
|
45 |
Etager M. 1979. Sources and types of intra channel conflict. Journal of Retailing, 55:77-78
|
46 |
Firman M, Garling T, Millet B, Mattsson J, Johnston R. 2002. An analysis of international business-to-business relationships based on the commitment-trust theory, Industrial Marketing Management, 31:403-409
DOI
ScienceOn
|
47 |
Fullerton G. 2003. The different roles of satisfaction, trust and commitment in customer relationship. Journal of Marketing, 63(2):70-87
|
48 |
Berry LL. 1983. "Relationship marketing", in L. L. Berry. G. Lynn. Shostack and G. Upah, D. (Eds.), Chicago: AMA:25-28
|
49 |
관세청: http://www.customs.go.kr
|
50 |
김계수, 2004. AMOS 구조방정식 모형분석, SPSS아카데미
|
51 |
Berry L L, Gresham LG. 1986. Relationship retailing transform customer into clients, Business Horizons. Winter:43-47
|
52 |
Berry LL & Parasuraman. 1991. Marketing service: competing through quality. New York: The Free Press
|
53 |
Boles JS, Jr HC, Johnson JT. 1997. Business relationship: an examination of the effects of buyer-salesperson relationships of customer retenion and willingness to refer and recommend. Journal of Business & Industrial Marketing, 12(3/4):248-258
|