• Journal of the Korean Society for Library and Information Science
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• v.37 no.2
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• pp.169-186
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• 2003

Most of the university libraries in Korea provide digital reference service(DRS), but the use of DRS is very low. The low usage of DRS seems to result from the lack of subject librarians, of staff, of public relations, and of managers' enthusiastic attitude and understanding of DRS. It is difficult to solve these problems because of the poor circumstances in universities. The collaborative digital reference service(CDRS) is a solution to these problems. Not only CDRS costs little but also can provide reference services in many different subject areas. Though subject specialist librarian, user-friendly system interface, system programs and administrative supports are necessary to implement CDRS, the education and training of the subject specialist librarians is the most important work to be done in the university library situation in Korea.

• Journal of Korean Library and Information Science Society
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• v.38 no.4
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• pp.417-439
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• 2007

Information inquiries asked of the 'Librarian's Community' will reveal the real problems and interests of the university libraries. This paper intends to find out in what areas the university libraries have most problems and interests and how serious they are by analyzing the contents of inquires. To identify the issues, the works in the university libraries including acquisition, cataloging, reference services, library automation and Interlibrary loan were analyzed. This research also tries to identify if the issues need to be handled by the legal or solved by individual libraries.

• Journal of the Korean Society for Library and Information Science
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• v.41 no.3
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• pp.201-215
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• 2007

Instruction is an emerging critical factor of library services and the practice of instructional activities has expanded to related various areas. This study analyses librarian job advertisements to identify roles, responsibilities, and job qualifications of instruction librarian. Findings include reference services and collection development are important Parts for instruction librarians' work as well as instructional activities. Knowledge on web and instructional applications are also emphasized in the job description of instruction librarians.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.18 no.1
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• pp.147-168
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• 2007

Academic library 2.0 which is adapted from Web 2.0 is expected to reform library services. This study analysed the librarian's tasks in the new environment of academic library 2.0 to provide a base of new task development that combined traditional and new works. The analysing of a librarian's tasks resulted in some changes to the concept of traditional tasks like that of : 'Collection Development and Acquisitions' changed to 'Resource Development', 'Cataloging and Classification' changed to 'Technical Development', 'Circulation' changed to 'Information Literacy'. 'Reference Work' changed to 'Service Development', 'Preservation' changed to 'Archiving'. The Tasks of a Librarian is expanding and the important issues for 'Expanding the Professional Role of the Librarian' are cooperation, educational culture and technological ability.

• Journal of the Korean Society for Library and Information Science
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• v.50 no.1
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• pp.133-159
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• 2016

The purpose of this study is to analyze related studies and domestic/international online reference cases, extract obstructive factors present in online reference services, and reveal whether or not there are differences in perception between the university librarian and the users. The results with respect to the failure of the resources revealed that while the user considers the quantitative / qualitative shortage of content as the greatest obstacle in the online reference service, librarians see the lack of human resources (Specialist Librarian / trained staff) in this light. Users think this is the least of the problems. In addition, other obstacles that are the most highly evaluated by librarians are, in order, the limitation of service because of copyright issues, the difficulty of information retrieval and complexity of methods of use, and a general lack of information in the reference services menu and missing information in the main menu. For the users the other most important obstacles were similar with the limitation of service because of copyright issues being highest, followed by the difficulty of access because of the confusion over service names, and the general lack of information in the reference services menu and missing information in the main menu.

• Journal of Korean Library and Information Science Society
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• v.26
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• pp.541-573
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• 1997

This study reviews several innovative electronic reference services that will be transformed in the age of the virtual library. This study focused on reference service via E-mail and electronic bulletin board which is regarded as the most important service in a variety of electronic reference services. Through E-mail and the electronic bulletin board, the user submits questions and the librarian responds with the answer. Though interest in using E-mail and electronic bulletin board as a basis for reference service has grown considerably in recent years, it is still in its infancy in Korea. Thus the purpose of this study is to propose a model electronic reference service system using E-mail and the electronic bulletin board for university libraries in Korea. This system consists of the following modules: electronic reference services policy, open reference service via electronic bulletin board, closed reference service via E-mail, and FAQ. This system is meant to be a guide for those considering implementing such a service.

• Journal of the Korean Society for Library and Information Science
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• v.23
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• pp.127-163
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• 1992

The proper evaluation of reference services requires qualitative approach as well as quantitative one. The quality of a reference service can be evaluated by how promptly and accurately a librarian responds to the user's questions and also by how much the user is satisfied with the librarian's overall performance in providing the answer. In this study, the reference service of an university library was evaluated by the following procedure : 1. Identification of a group of the most frequently referred Korean government publications through two pre-tests of user surveys. 2. Preparation of 130 questions of bibliographic and factual type from the above publications. 3. Selection of 30 questions which can be answered from the collection of the evaluated library. 4. Mimic requests of reference service by 5 proxies trained on the unobtrusive test method with 30 questions asked at various times of the day and on various days of the week during a period of 5 months. 5. Drawing up of response sheets (by proxies) with descriptive comments on library staffs' question administration, response, attitude, etc. 6. Preparation and coding of data tabulation sheets and final analysis. The conclusions of this study are as follows : 1. The user serveys showed that needs for the library service for government publications were great. The $80\%$ of the government publications users were visiting more than two organizations for access to information and the $37\%$ were getting information directly from the publishers. 2. The librarians of the evaluated library could give correct answers to $53\%$ of 30 (bibliographic and factual) guestions. 3. The correctness of answer was independent of the length of the time spent the librarians. The librarians' grasp of the questions and direction of approach determined the success or failure of the service. 4. The librarians relied too much on the reference library catalog which doesn't include many of the government publications of their own collection. 5. The $79\%$ of the failure of the service were due to the librarians' lack of knowledge as to the information source for government publications and the unsystematic method of approach to it.

• Journal of the Korean Society for Library and Information Science
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• v.49 no.1
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• pp.129-148
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• 2015

This study grasped the true nature of the inquiry domain by analysing the requests for collaborative reference service in the social science field using the co-word technique, and schematized the intellectual structure. First, this study extracted 748 uncontrolled keywords from inquiries for reference in the field of social science. Second, calculated similarity indices between the words on the basis of co-occurrence frequency, and performed not only clustering but also MDS mapping. Third, to grasp the difference in inquiries for reference by period, dividing the period into two parts, and performed comparative analysis. As a result, there formed 5 clusters and "Korea Education" showed an overwhelming size with 40.3% among those clusters. The result of the analysis through the period division showed there were many questions about "Education" during the first half, while a lot of inquiries with focus on "welfare and business information" during the second half.

• Journal of the Korean Society for Library and Information Science
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• v.35 no.3
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• pp.117-133
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• 2001

This study presented the necessity of the development of a digital reference service systems as a method for direct information service in the library on the internet. The purpose of this research is to find commonalities for building a model of digital reference service. This study used qualitatives methods(elite interviews and document analysis) to extract accumulated knowhow from fourteen expert services sites which are similar with reference services in the library. For effective management of the digital reference service, it is necessary to have a digital reference service librarian who is well versed in the inner workings of the service and in the knowledge the service deals with.

• Journal of Information Management
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• v.30 no.1
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• pp.29-47
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• 1999

This paper observed rapidly changing trends in core information technologies-computer system, telecommunication, information, and challenge of library environments; and discussed desirable librarian education in reference work, communication skill, and library management.