• Management & Information Systems Review
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• v.33 no.3
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• pp.59-76
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• 2014

This research tries to present the role of Jung, which is well known as Koreans' traditional emotional attachment in service recovery process. Prior research on the service recovery have focused on relationship among perceived justice, recovery satisfaction and forgiveness. Especially perceived justice including distributive, procedural, and interactional justice has addressed as most important antecedents of recovery satisfaction. Although the pivotal role of emotional factors for successful service recovery has agreed by many researchers, relatively little attention has been paid to this issue. During the service recovery process, even if customer perceived recovery effort from service provider as justice one, they might feel displeasure or dissatisfaction. It means prior researches have underestimated the importance of emotional aspect, especially for Korean perspectives. In this study, we examined customer reactions to service failure and recovery process in restaurant service settings. Specifically, we focused on the moderating effect of 'Jung' on the paths between perceived justice and outcome variables such as forgiveness and recovery satisfaction.

• Proceedings of the Korea Committee for Ocean Resources and Engineering Conference
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• 2000.10a
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• pp.123-128
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• 2000

The ocean is now increasingly suffering from pollution mainly caused by oil spill accidents roil increasing marine transportation. It cause not only the deterioration of ocean resources but also critical damage on the ocean ecosystem. Present study is an experimental one for the development of the oil skimmer which can collect spilled-oil actively and effectively from the sea surface. As an effort of achieving it, a new type of water wheel attached nil skimmer was devised, based upon the concept of orifice. The shapes of the water wheel, blades and oil storing tank are found to be very important factors on the oil skimming performance through systematic experimental analysis. Real oil recovery test was also carried out in square tank using the oil skimmer with their optimal shapes. Quite satisfactory result are obtained from the test which showed 99% and 98% recovery rates for light oil and heavy oil in still water condition, respectively.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.14 no.11
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• pp.5541-5548
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• 2013

Any enterprises cannot be free from service failure because of service attribute. Thus, the effort to recover from service failure properly has an important meaning. This study emphasizes on the need of effort of service recovery and distinguishes the operant situation of service failure into severity and controllability. At this moment in time, this study wants to verify the role of the effect of justice awareness on trust and satisfaction and adjustment role of employees' authenticity. An object of his study was 206 people who complained about service and this study analyzed their questionnaires by using SPSS, AMOS. To sum up, First, this study result shows that the seriousness of service failure has a negative effect on justice and only controllability has a negative effect on justice. Second, this study result shows that justice awareness has a positive effect on trust and satisfaction and that recovered trust has a positive effect on satisfaction. Third, authenticity has regulation effect on the structural relationship of severity, controllability, trust and satisfaction. Based on such result, this study presented suggestive point and suggested future study.

• Journal of Soil and Groundwater Environment
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• v.26 no.5
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• pp.60-76
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• 2021

The concept of resilience seems applicable for sustainable groundwater management. The resilience is broadly defined as the ability of a system to resist changes by external forces (EFs), and has been used for disaster management and climate change adaptation, including the groundwater resilience to climate change in countries where groundwater is a major water resource, whereas not yet in the geological society of South Korea. The resilience is qualitatively assessed using the absorptive, adaptive, and restorative capacity representing the internal robustness, self-organization, and external recovery resources, respectively, while quantitatively using the system impact (SI) and recovery effort (RE). When the groundwater is considered a complicated system where physicochemical, biological, and geological components interact, the groundwater resilience can be defined as the ability of groundwater to maintain the targeted quality and quantity at any EFs. For the quantitative assessment, however, the resilience should be specified to an EF and measurable parameters should be available for SI and RE. This study focused on groundwater resilience to two EFs in urban areas, i.e., pollution due to land use change and groundwater withdrawal for underground structures. The resilience to each EF was assessed using qualitative components, while measurements for SI and RE were discussed.

• Journal of Korean Academy of Nursing
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• v.26 no.1
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• pp.107-126
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• 1996

The Purpose of this study was to build a substantive theory about the experience of postpartum depression. The qualitative research method used was rounded theory. The interviewees were eight others who had experienced postpartum depression. The data were collected through in-depth interviews with audiotape recording done by the investigator over a period of twelve months. he data were analyzed simultaneously by a constant comparative method in which new data were continuously coded into categories and properties according to Strauss and Corbin's methodology. Analysis the grounded data resulted in 28 concepts being identified. Eight categories emerged from the analysis. The categories were regret, loss of freedom, isolation of oneself, heartache, loss, emotional upset, avoidance, recovery. These substantive categories are consistent with precious research results. Causal conditions included : regret, loss of freedom. Phenomena : heartache, loss, emotional upset. Context : isolation oneself. Intervention condition : avoidance. Action/interaction strategies : desire for recovery. Consequences : recovery. These categories were synthesized into the core concept-The process of filling the empty loss of self. The process of the experienced postpartum depression was ① change after delivery, ② searching for a reason for depression, ③ effort to recover from postpartum depression, ④ recovery from postpartum depression and return to previous life. The process of recovery from postpartum depression was proceeded by ① support from others, especially husband, ② resolution of stressful life events, ③ reconstructing of life goals and resolution strategies, ④ acceptance of depression and seeking psychiatric treatment. Seven hypotheses were derived from the analysis. ① Mothers who experienced stressful life event and economic problem are more depressive. ② Mothers who have conflict with parents are more depressive. ③ The more somatic symptoms, the more depression. ④ Social support facilitates recovery from postpartum depression. ⑤ Mothers who have lower self-esteem are more depressive. ⑥ Mother's role overload disturbs recovery from postpartum depression. ⑦ Ideal maternal identity facilitates recovery from postpartum depression. Through this substantive theory, nurses can understand the importance of postpartum depression management.

• Korean Journal of Air-Conditioning and Refrigeration Engineering
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• v.23 no.9
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• pp.627-632
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• 2011

As an innovative effort to secure economically viable heat recovery system, various fin shapes for industrial fin-tube heat exchangers have been studied for better performance. In this study, the waste gas heat recovery from four different fin shapes was experimentally performed for heat transfer rate and pressure drop. According to the tested results, the twist and wavy shape fins of rectangular type show the superior performance in terms of Goodness factor and jH/f factor ratio, whereas the circular spiral fin shows the inferior values. Experimental results shows good comparison with the numerical results with a slight discrepancy of 5%, which is quite resonable.

• Journal of Digital Convergence
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• v.11 no.2
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• pp.115-125
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• 2013

Unexpected consumer dissatisfaction emerges through rapid growth and expansion of on-line shopping channel. This research focused on the fashion online retail channels' negative aspect caused by service failure which possibly disappointed consumers. We also tried to seek for appropriate service recovery types based on frequently offered recovery types on-line. Data from college students were analyzed. Results indicate that fitting problem, insufficient information, product defect, inventory problem and slow delivery were the main service failure types in apparel e-shopping. Regression analysis identified that among these types, insufficient information, product defect, and slow delivery had significant influence on channel satisfaction after post recovery effort. Results also confirmed significant relationships between channel satisfaction and channel switching. Consumers perceived benefit level causes overall channel satisfaction level to rise while perceived risk leads to lower level of channel satisfaction. Choosing desirable service recovery activities in each service failure situations is necessary in order to raise consumer's channel satisfaction in online apparel shopping.

• The Transactions of the Korea Information Processing Society
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• v.7 no.8
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• pp.2497-2504
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• 2000

This paper is aimed at defining items of fault, and then constructing rules of fault diagnosis and recovery using INBANCA technology for the purpose of managing the weh server. The fault items of web server consist of the process fault, server overload, network interface fault, configuration and performance fault. Based on these items, the actual fault management is carried out fault referencing. In order to reference the fault, we have formulated the system-level fault diagnosis production rule and the service-level fault diagnosis rule, conjunction with translating management knowledge into active network. Also, adaptive recovery mechanism of web server is applied to defining recovery rule and constructing case library for case-based web server fault recovery. Finally, through the experiment, fault environment and applicability of each proposed production rule and recovering scheme are presented to verify justification of proposed diagnosis rules and recovery mechanism for fault management. An intelligent case-based fault management scheme proposed in this paper can minimize an effort of web master to remove fault incurred web administration and operation.

• Journal of Biomedical Engineering Research
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• v.10 no.3
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• pp.261-268
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• 1989

The characteristics of aging of near-equiatomic Ni-Ti alloy has been studied by the three point bend test and the measurement of Differential Scanning Calorimetry(DSC). The DSC is used to measure precise transformation temperatures and the amount of thermal energy required for the corresponding phase transformation. The effort of hardness on aging treatment in saline solution of $37^{\circ}C$ was higher for the annealed than solution treated specimens. As the testing temperature inc- rease from under $M_f$ to above $A_f$ temperature, the elastic stiffness increased. Almost full recovery can be achieved after bending below Belo outer fiber strain. Total bend recovery decreased gradually as aging time and bend angle is increased.

• Asia Marketing Journal
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• v.22 no.4
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• pp.117-149
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• 2021

Over seven years, BTS have organically embedded consistent mental health messaging and modelling of various mental health modalities, representing innovation within mental health discourse, within and outside the pop and K-pop culture and fandom. Their personal and artistic journeys have resulted in songs, imagery, and relationship dynamics within the group and within and between their fans ARMY, that organically model behaviours associated with mental health therapeutic modalities and normalize the discussion of mental health and well-being. This practice is vitally important in the effort to end stigma and encourage mental health well-being and recovery. BTS's authenticity establishes empathy with their audience ARMY and increases their ability to deliver these messages effectively. This includes fostering the creation of a peer support community within the group that extends to their fanbase ARMY, and from which fan-created mental health programs have emerged. BTS's innovation will be explored by examining content creation throughout their career, illustrating their consistent and organic messaging, culminating in overt and conscious mental health content in their latest album BE, which was released three weeks after the initial paper was presented, and provides proof of concept.