• 지식경영연구
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• 제19권1호
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• pp.147-174
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• 2018

Recently, firms have been putting forth significant efforts to fulfill various demands and high expectations of customers. The role and importance of customer centers as a direct contact point for customer relationship management are more emphasized than previously. A customer center draws attention as a new alternative to secure corporate competitiveness as it contributes to sales increase, being in a position to satisfy customers' needs by ensuring customers' access to information. A customer center is an aggregation of various information and communication technologies. In particular, a voice recognition/analysis technology based on big data can elaborate customer services further, enhance customer satisfaction, and trigger constant interactions with customers. A customer center can be transformed to a hub of customer knowledge and the embodiment of business intelligence in the front line of business. This article is a case study on how the customer center of the K life insurance company regarding customer center operation collects and analyzes customer information and how it has established its voice recognition/analysis system based on big data to improve customer experience management. Factors affecting the successful introduction and implementation of voice recognition/analysis system to a firm, are examined.

• 재활간호학회지
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• 제17권2호
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• pp.57-63
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• 2014

Purpose: This study was to survey the recognition for the roles of health educator and knowledge about the examination system in health college students at a university located in Chungnam. Methods: The participants were 140 health college students. The survey was conducted using a questionnaire consists of 10 items. The knowledge about the examination system was checked for 9 items with a five-point scale. Recognition for the roles of health educator was divided into four categories from know very well to do not know at all. The data were analyzed using SPSS 18.0 program. Results: In this study, the mean score of knowledge about the examination system was 1.95 points out of 5, and the mean score of recognition for the roles of health educator was 3.01 points out of 4. According to the general characteristics, there were statistically significant differences in their knowledge about the examination system for health educator regarding their gender (p=.034) and grade (p<.001). Recognition for the roles of health educator showed a statistically significant difference only in their grade (p<.001). Conclusion: These results provide the basic data to prepare the necessary measures for the revitalization and promotion of the health educators.

• 한국산학기술학회논문지
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• 제19권12호
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• pp.128-137
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• 2018

본 논문은 비싼 신호보내기 이론과 자기향상동기를 중심으로 주도적 성격과 지식 공유 행위 간 관계, 그리고 더 나아가 조직의 인정 간 관계를 검증하였다. 개인의 성격적 특질에 더하여, 상황적 요인으로 직무 특성을 고려하였는데, 본 논문에서는 직무 복잡성과 다양성이 주도적 성격과 지식 공유 행위, 조직 인정 간 정(+)의 관계를 조절할 것이라는 조절된 매개모형을 제안하였다. 한국 기업들을 대상으로 상사-부하 쌍(dyad) 설문을 실시하여 총 166쌍의 응답을 실증 분석한 결과, 예측한대로 주도적 성격을 가진 구성원일수록 지식 공유 행위를 보다 많이 보이는 것으로 나타났으며, 이러한 지식 공유 행위는 조직 내 상사가 평가한 조직 인정을 궁극적으로 높이는 것으로 나타났다. 뿐만 아니라, 직무 복잡성과 다양성이 높을 때가 낮을 때보다 지식 공유 행위에 의해 매개된 주도적 성격과 조직 인정 간 정(+)의 관계를 보다 강화하는 것으로 나타나 예측한대로 조절변수 관련 가설들도 지지되었다. 이러한 결과들은 조직 공유의 동기가 무엇이고, 이를 활성화시키는 경계조건들이 무엇인지를 밝힘으로써 지식경영 분야에 이론적 실무적 함의를 제공한다고 할 수 있다.

• 한국치위생학회지
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• 제10권5호
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• pp.925-933
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• 2010

Objectives : This study aimed to research subjective recognition of oral health, oral disease prevention, and knowledge of oral health among high school students to provide basic data necessary to develop an oral health education program for helping them prevent oral diseases and improve oral health in the future. Methods : Respondents' general characteristics and knowledge of oral health were estimated at frequency and percentage, and chi-square $(x^2)$ test was carried out to make a comparison for subjective recognition of oral health and oral disease prevention by general characteristics. ANOVA was used to get scores concerning knowledge of oral health care by general characteristics, and Pearson correlation was used to analyze correlation between recognition of oral health, oral disease prevention, and knowledge of oral health. Results : The findings of the study were as follows: 1. The percentage of those who had visited a dental clinic (hospital) within the previous one year (p<0.01) and had a regular oral examination (p<0.05) was higher in female students than in male ones, and percentage of those who had experienced oral health education (p<0.01) and who had regular oral examination (p<0.001) was highest in 11th graders. The percentage of those who used oral health products (p<0.01) and had pit and fissure sealing (p<0.01) was significantly higher among low-grade students, and the percentage of those who had scaling (p<0.01) was significantly higher among high-grade students. 2. Knowledge of oral health management was higher in female students (12.6) than in male ones (11.2) (p<0.001). Conclusions : A systematic oral health education program is necessary to help high school students improve recognition, prevention, and knowledge concerning oral health care, and continuous attention and efforts must be given to activate continuous oral health care implemented at the elementary level by inducing secondary school students to go on with it.

• 한국정보시스템학회지:정보시스템연구
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• 제19권2호
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• pp.37-71
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• 2010

This article identifies factors affecting successful ERP systems by focusing on the stages after stabilizing ERP systems and overcoming temporary performance dip by introduction of ERP systems, and suggests change management tactics to control those identified factors. We can not expect that every users are familiar with the usage of an ERP system even after they are informed about the expected advantage of the newly implemented ERP system and trained intensively for changed business process and system usage while implementing a new ERP system. Moreover, even after more than six months usage of the system, the users may still have some trouble due to the reason why they have insufficient information about the expected advantage of the system (recognition gap) and insufficient knowledge about the changed usage of the system (knowledge gap). Hence, this article diagnoses by conducting a case study that those recognition and knowledge gap would have a severe bad influence upon the users' trust and satisfaction on ERP systems. This article suggests an appropriate change management tactics to overcome those recognition and knowledge gap by considering the relationship with the efforts for change management before, during, and after the introduction of ERP systems and performing an in-depth analysis on the users' dissatisfaction and request for update during the stages after the stabilization of the ERP systems. This article also shows a corroborative evidence that these efforts of change management consequently contributes to the solution of users' distrust and dissatisfaction. In sum, this article identifies the factors influencing badly on the magnitude and seriousness of knowledge and recognition gap, and suggests a conceptual research model which says that the satisfaction of ERP users could be uplifted by the solution of their knowledge and recognition gap if we keep making efforts on appropriate change management considering those identified factors during the stages after the stabilization of an ERP system.

• 여성건강간호학회지
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• 제18권4호
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• pp.279-289
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• 2012

Purpose: The purpose of this study was to explore the influence in a planned pregnancy of alcohol related family variables, knowledge and recognition of the effects of alcohol use during pregnancy on actual alcohol use during pregnancy. Methods: The participants were 284 women who had experienced a pregnancy at some time in their lives. The data were collected from December 2011 to January 2012 and the method of data collection was self-report questionnaires. The instruments for this study were AUDIT-K, Knowledge of alcohol use during pregnancy, and Recognition of alcohol use during pregnancy. Results: There were higher incidences of alcohol use during pregnancy when alcohol consumption was a problem, when there was a family member with an alcohol problem, or after having had an artificial abortion. There was no correlation in alcohol use during pregnancy with knowledge, but a correlation with recognition was found. Conclusion: The results of this study suggest that the main factor in alcohol use during pregnancy is recognition of the effects of alcohol use during pregnancy.

• 대한지역사회영양학회지
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• 제8권1호
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• pp.71-82
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• 2003

In this study, hygiene knowledge and recognition on job performance levels of foodservice employees at different degrees of HACCP application had been compared. As for the comparison of hygiene knowledge for HACCP application, foodservice employees at "Appointed" showed significantly higher HACCP knowledge (p < 0.01) . As for recognition on job performance levels, this status also assured the significant difference between the comparison groups (p < 0.01) : "Appointed" showed the highest point of 4.24 while "Voluntary applying" and "Non-applying" showed 3.39 and 2.53 respectively. The "Appointed" group showed the well performance of most of the surveyed items. "Voluntary applying" group showed unsatisfactory performance in various log recordings and some part of surveyed items. As for "Non-applying", many items were performed under the average score as they do not apply HACCP.ems were performed under the average score as they do not apply HACCP.

• 한국생활과학회지
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• 제15권2호
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• pp.293-301
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• 2006

The purpose of this study is to develop a textile knowledge checklist and to analyze university students' textile recognition. After analyzing reliability, difficulty, and discrimination of questions, we developed a standardized tool to measure textile knowledge. The tool has 72 checklist questions, which can be divided into 4 parts: basic property, comfort, management, and finishing. The level of university students' textile knowledge was 68.91 %. The level of basic property was 75.56%, comfort 70.83%, management 64.5% and finishing 64.74%. The recognition of management and finishing was lower than that of basic property and comfort. There existed a significant difference in the textile knowledge by their gender, major, and school year. To elaborate, females, clothing and textile major students, and juniors and seniors showed higher level of textile knowledge. It seemed that comfort was more professional item than management in textile knowledge.

• Journal of Korean Biological Nursing Science
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• 제12권3호
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• pp.166-174
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• 2010

Purpose: The purpose of this study was to compare the cardiac knowledge and symptoms recognition between men and women with acute coronary syndrome (ACS). Methods: Cross-sectional survey research design and convenience sampling were used in this study. 64 men and 42 women from a university medical center were participated in this study. Data collection were used with self reported questionnaires and medical records. Results: There was no difference in cardiac knowledge by gender. Women marked the higher score in symptoms recognition than men. Significant gender differences were observed in the reports of several symptoms (headache, nausea, palpitation, hand paresthesia, and leg numbness) and with ACS. There was significant correlation between cardiac knowledge and symptom recognition on both men and women. Conclusion: These findings suggest that health care professionals should pay attention to the differences in clinical symptoms between women and men. Furthermore, tailored information about possible symptoms of coronary artery disease according to the patient's gender is needed.

• 한국가정과학회지
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• 제7권1호
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• pp.113-129
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• 2004

This study was pursued to examine the differences in housewives' willingness of buying genetically modified(GM) Food by the basic knowledge and recognition toward GMO. The results could provide a basic information for the consumer education and consumer policy about genetically modified food. The final 723 observations collected using a questionnaire were analysed by frequency, percentage. mean, standard deviation, t-test.$X^2$. ANOVA. and duncan-test using the SPSS/WIN 10.0 programs. The main results were following (1) Consumers' basic knowledge about GMO was too low to understand or interpretate information regarding GM food which was provided or would be provided. So consumers education for very basic biology should be offered for consumer to understand and interpretate various information about GM food is provided. (2) Consumers didn't trust GM food information provided by government. however they wanted government to provide information regarding GM food. (3) The more basic biology knowledge consumer has, the better recognition of GM food and the higher possibility that they eat consumer has.