• 디지털융복합연구
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• 제15권9호
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• pp.137-146
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• 2017

본 연구에서는 커피전문점의 애플리케이션 특성이 고객들의 재구매 의사 결정에 미치는 영향을 살펴보았다. 커피품질, 서비스 품질, 물리적 환경을 커피 전문점의 주요 서비스 품질로 고려하였고, 개인화, 유용성, 경제성, 편리함을 애플리케이션의 주요 특성으로 고려하였다. 이 애플리케이션 특성은 고객 만족과 재구매 의도 사이를 조절하는 역할을 담당할 것으로 예상하였다. 커피 전문점에 자주 방문하면서 관련 매장 애플리케이션을 가지고 있는 382명 을 대상으로 연구 모형을 검증하였으며, PLS를 활용하여 연구 모형을 분석하였다. 제안한 연구 모형은 고객 만족 분산의 48.1%를 설명하였고, 재구매 의도 분산의 41.6%를 설명하였다. 분석 결과, 개인화와 편리함은 고객들의 재구매 의사 결정에 유의한 조절 효과를 보였다. 커피 품질과 물리적 환경은 고객 만족에 유의한 영향을 미쳤지만, 서비스 품질은 고객 만족에 유의한 영향을 미치지 못했다. 브랜드 이미지는 고객 만족과 재구매 의도에 유의한 영향을 미쳤다.

• 경영과정보연구
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• 제34권1호
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• pp.1-20
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• 2015

ICT의 중요성이 강조되는 현대 사회 전반의 변화는 산업계에도 많은 변화를 일으키고 있으며, 모든 산업의 성장동력 역할을 하는 중요한 수단으로 인식되고 있다. 이러한 정보기술의 성장과 네트워크 인프라의 확산 추세 속에서 인터넷을 이용하여 시공간의 제약없이 편리하게 원하는 정보를 얻을 수 있는 환경의 구축은 더 이상 선택의 문제가 아닌 기업의 지속성장에 있어 필수 요소이다. 본 연구는 정보인프라 및 e-비즈니스와 관련된 기존 연구의 고찰로 소셜커머스 사이트에 관한 사용성 변인을 도출하고, 이들이 소셜커머스 사이트에 대한 사용자의 신뢰구축 및 구매의도와의 관계에 대해 실증연구를 실시하였다. 따라서 웹사용성의 특성과 소셜커머스와의 인과관계를 파악해 보았다. 웹사이트 사용성이 지니는 특성이 소셜커머스 사이트에 대한 신뢰를 매개로 재구매의도로 연결되는지를 파악해 보고자 한다. 소셜커머스 사용자 구매의도에 영향을 미치는 주요 원인 중 웹사용성 변인을 중심으로, 소셜커머스 사이트에 대한 시각적 특성, 정보적 특성, 관계적 특성이 신뢰에 유의한 영향을 미치고 있음을 알 수 있었다. 따라서 소셜커머스 사용자의 신뢰구축을 위한 기업의 전략 수립 시 우선적으로 고려되어야할 요인으로 웹사용성 요인의 중요성을 부각 시킴으로써, 소셜커머스 사이트 설계 및 운영에 관한 의미있는 기준이 될 것으로 판단한다.

• 복식문화연구
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• 제19권2호
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• pp.269-282
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• 2011

The purpose of this study was to compare consumer satisfaction by analyzing importance on characteristics of clothing, performance, and their inconsistency between Korea and the United States. The data was collected by using a survey based on three sages of pre-tests, and main survey conducted in The U.S and Korea. Data of 520 participants from each country (260 males and 260 females) was used. The results of this study is as follows: First, both consumers in Korea and U.S. showed five factors such as aesthetics/trend, body shape, practical use/wearing, care, and distorted. In performance factor of Korean students was consisted of wearing/care, aesthetics, body shape, distorted, and trend/symbolism while that of American students was consisted of wearing, aesthetics, body shape, trend/image factor, and distorted. Second, regarding importance rate, aesthetics/trend, practical use/wearing, care, and distorted affected satisfaction of Korean students whereas aesthetics/trend factor affected satisfaction of American students. Regarding performance, body shape factor, distorted, trend/symbolic affected satisfaction of Korean students whereas trend/image affected satisfaction of American students. Third, satisfaction of Korean and American students influenced re-purchase intention and positive word-of-mouth, so proved to be the result variable of satisfaction. By understanding the differences between consumers in Korea and U.S., apparel importers and exporters may develop effective business strategies to better fulfill their customers' needs and desires, and therefore, increase their profit.

• 한국식품저장유통학회지
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• 제10권3호
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• pp.376-380
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• 2003

본 연구는 쌀에 대한 구입비율이 높을 것으로 추측되는 서울지역 주부를 대상으로 최근 공급이 증가하고 있는 브랜드 쌀에 대한 소비측면의 연구를 수행하였다. 주요한 분석 목적은 브랜드 쌀에 대한 소비경험 띤 재구매 의향 조사를 통하여 주부들의 어떠한 특성요인이 브랜드 쌀 소비에 영향을 미치는가를 분석한 것이다. 분석결과 브랜드 쌀에 대한 주부들의 선호는 고소득 가구, 연령이 높은 계층, 고학력, 아파트 거주 주부들이 높게 나타났다. 또한 브랜드 쌀에 대한 재구매 의향은 고학력, 취업한 주부일수록 선호도가 높게 나타났다. 결론적으로 브랜드 쌀에 대한 장기적 판매전망은 가계의 경제사정과 밀접한 관련이 있는 것으로 추측될 수 있으며, 경제성장과 더불어 브랜드 쌀에 대한 소비는 일반 쌀보다 증가할 가능성이 높다고 추론할 수 있다.

• 한국HCI학회논문지
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• 제13권3호
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• pp.55-63
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• 2018

현대인들은 인터넷을 통해 구매하고 싶은 재화와 서비스에 대한 정보를 검색한 후, 그 재화와 서비스를 경험해 본 사람들이 기술한 댓글을 확인한다. 이 댓글은 현대인들의 구매의사결정에 영향을 미칠 수 있는 중요한 참조점으로 작용한다. 댓글은 크게 두 가지 유형으로 구분할 수 있는데, 하나는 댓글이 재화나 서비스에 지불한 가격에 부합하는 (혹은 그 이상의) 만족감을 경험했는지(긍정), 아닌지(부정)와 같은 시장규범적 관점의 댓글이고, 다른 하나는 재화와 서비스 공급자가 그것을 공급하여 수익을 얻을 도덕적 자격이 있는지(긍정), 아닌지(부정)와 같은 비시장규범적 댓글이다. 그러나 댓글에 대한 기존 연구는 시장 규범적 관점의 댓글(음식이 맛있는지)에만 관심을 가졌고, 비시장규범적 댓글(경영자가 도덕적으로 훌륭한지)의 효과에 대한 연구는 거의 이루어지지 않았다. 본 연구는 선행 연구들이 확인한 시장규범적 댓글의 효과를 맛집 방문의도 평가 상황에서 재검증(실험-1)한 후, 기존에 연구가 이루어지지 않았던 비시장 규범적 댓글의 효과를 검증(실험-2)하며, 시장규범적 댓글과 비시장규범적 댓글의 효과를 비교(메타분석)하려는 목적으로 이루어졌다. 결과적으로 시장규범적 댓글이 긍정적일 때(맛있다)가 부정적일 때(맛없다)보다 맛집 방문의도가 강해졌다(실험-1). 또한 비시장규범적 댓글이 긍정적일 때(운영자가 도덕적임)가 부정적 일 때(운영자가 부도덕함)보다 맛집 방문의도가 강해졌다(실험-2). 한편 시장규범적 댓글이 긍정적일 때보다 비시장규범적 댓글이 긍정적일 때 맛집 방문의도가 더 강해졌고, 시장규범적 댓글이 부정적일 때보다 비시장규범적 댓글이 부정적일 때 맛집 방문의도가 더 약해지는 상호작용을 확인하였다. 이는 사람들이 시장규범적 댓글보다 비시장규범적 댓글에 더 큰 영향을 받을 가능성을 시사한다. 아울러 본 연구는 시장규범 댓글을 확인하기 전과 후의 기분변화보다 비시장규범적 댓글을 확인하기 전과 후의 기분변화가 더 크며, 이 차이로 인해 사람들이 시장규범적 댓글보다 비시장규범적 댓글에 더 큰 영향을 받을 수 있다고 제안하였다.

• 농촌계획
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• 제20권4호
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• pp.253-262
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• 2014

This, an association research for design-improvement and model-development of exhibition shops at rural tourism communities, is to secure objective data by analyzing customers' awareness-tendency of and demand for agricultural-specialty exhibition shops. Survey-questions for finding out consumers' awareness-tendency and demand were determined through brainstorming of a professional council, 30 rural communities of which visit-rate by consumers is considerably high were selected for the recruit of 200 consumers. For investigation and analysis, survey and in-depth interview were carried out at the scene with the application of frequency analysis and summarization of their opinions, which revealed that they have a strong will to visit the rural tourism communities for the purchase of agricultural specialties along with the experience of learning-program and on-the-scene direct dealing and that their viewpoint on the direct dealing at the scene was very positive. Also it was confirmed hat their satisfaction with the purchase of agricultural specialties by on-the-scene direct dealing, their pleasure at the purchase, their satisfaction with services and their intention for re-purchase of them were very high while their satisfaction with the exhibition shops was very low. With on-the-scene survey, the consumers' opinions could be listened to in depth. Almost all of them said their satisfaction with the trip to those rural tourism communities was considerably high since they could go to those communities themselves to relieve the stress from their modern life, to experience healing and to see the goods on the scene. Their satisfaction also was attributed to the fact that they have enough trust in purchase along with feeling the warm-heartedness of rural residents. As to their awareness of exhibition shops, they showed a positive response to the on-the-scene direct dealing at rural communities while they, thinking that the space in those exhibition shops was not sufficiently wide, demanded for more systematic counters in more accessible and affordable exhibition shops so that they might be more satisfied with the exhibition shops. Their demand for the necessity of exhibition shops selling agricultural specialties was found to be over 80%, which indicates that the necessity is very high. As to the suitability of function, they have the opinion that the business at those shops had better be focused on sales since they have the understanding of information when they take a trip to the rural communities, while there was another opinion: since agricultural products are seasonal items they should be exhibited and sold at the same time. More than 90% of the respondents had a positive viewpoint on direct dealing of agricultural specialties on the scene, which showed that their response to it was very high. They preferred the permanent shops equipped with roll-around table-booths. In addition, it was revealed that they want systematic exhibition shops in rural communities because they frequent those communities for on-the-scene direct purchase. The preferred type and opinion resulting from estimation of consumers' demands have been reflected for development of practical designs. The structure of variable principles has been designed so that the types of display-case and table-booth might be created. The result of this study is a positive data as a design model which can be utilized at rural communities and will be commercialized for the verification of its validity.

• 한국융합학회논문지
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• 제12권7호
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• pp.159-167
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• 2021

자원 고갈, 생태 파괴 등 날로 심각해지는 환경문제와 지속가능한 패션에 대한 소비자들의 관심은 패션 산업 사슬을 녹색 에너지 절약 방향으로 발전하게 하였다. 본 연구는 특정 집단의 지속가능한 패션 소비에 대한 태도와 심리를 탐구하고 재생 방직품 또는 재제조 의류 원단에 대한 그들의 구체적 인식과 태도를 탐구하는데 취지를 두었다. 본문은 구제 의류의 특성이 소비자에 미치는 영향에 대해 알아보았다. 관련 문헌자료를 찾아본 기초에서 소비자에 영향을 주는 일련의 결정적 요소와 재생품의 표현 가치, 사회적 가치 등 특징을 확정했다. 이 이론적 배경에 근거해 온라인 설문조사를 설계했으며 총 226개의 유효 응답을 받았다. 조사 결과에 따르면 사회적 가치와 환경보호에 대한 중시가 소비자의 결정에 영향을 미치는 것으로 나타났다. 이상 연구 결과는 전체 녹색 환경보호와 생태 의류 회수 산업 체계의 연구에 도움이 되며 의류 산업의 지속가능한 발전을 추진한다.

• 한국식생활문화학회지
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• 제35권4호
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• pp.333-341
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• 2020

This study evaluated the perception, consumption behavior, and optional attributes of Korean, Chinese, and U.S. consumers of energy bar products. Data were compared and analyzed by surveying 300 consumers in each country. Significant differences were observed in preference for energy bars according to their nationality, in the order China, the U.S., and Korea. Perception of taste, types and dietary suitability of the products ranked lower for Korean consumers, as compared to consumers of the United States and China. The order dietary fiber, protein, and calcium were the sought-after nutritional requirements of the products. The demand for protein was significantly higher in the U.S. Calcium demand was low in the United States and China, but was very high in Korea, which could be attributed to the low calcium intake of Koreans. Other optional attributes which were closely associated with the purchase and re-purchase decision, included price, taste and delivery period. All three factors were recognized as important options in Korea, whereas awareness of packaging/appearance and brand was not. The taste, nutrients and price in the U.S. ranked high as important optional attributes, while the packaging, external and expiration dates were recognized as low. Unlike Korea and the U.S., important optional attributes for Chinese consumers were determined in the order expiration date, taste, and nutrients, and showed low perception for packaging, appearance, weight, counts, and prices. Evaluating the preference for the main and secondary ingredients, Koreans preferred nuts over grains, Americans preferred dried fruits over nuts, and Chinese preferred nuts and grains; both Korean and American consumers had low preference for dried vegetables. The preference for chocolate was low in Korea and China, whereas preference for jelly was high in China as compared to Korea and the U.S. The intention of purchasing energy bars was significantly lower in Korea than in the U.S. and China. A variety of nutritious functional bars have recently been distributed and sold in Korea, but they are mostly produced in the U.S., which is the largest producer and consumer worldwide. Taken together, results of this study indicate that the demand for nutritional enhancement and preferred materials vary according to the nationality. Hence, it is necessary to develop products that reflect these criteria. Further research is required to analyze the relationship between preference and consumption behavior for each material product developed in the future.

• 유통과학연구
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• 제10권10호
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• pp.35-43
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• 2012

Purpose - The current analysis has been done in order to verify the difference between consumer attitudes on the distributor's PB products in terms of practical shopping value and attitudes about the product according to its perceived quality. Research design, data, and methodology - The target respondents of this study were those who have bought PB products at large-scale discount stores within the past six months. We asked homemakers, office workers, and students who live in Seoul or Daejon to respond to a questionnaire by filling out self-evaluations, and collected the completed questionnaires. To test the hypothesis, a t-test was carried out by group for 25 percent of the high and low rankings, including a quarter of the total respondents, to verify attitudes toward products and brands, purchase satisfaction, and re-purchase intention according to the practical shopping value and recognized quality of PB products. A variance analysis was conducted to see if there were differences among groups in terms of practical shopping value and perceived quality. Scheffe's back testing was used to identify differences between groups. Results - The result of the investigation of consumer attitudes according to practical shopping value is as follows. First, it was verified that consumer attitudes about PB products increase as practical shopping value increases. Second, there was no significant. Third, it was verified that repurchase intentions for PB products get higher as the practical shopping value of the consumer increases. The following is the result of the investigation of consumer attitudes according to the perceived quality of PB products. First, it was verified that the product attitude improves as the perceived quality of PB products increases. Second, the research confirmed that the brand attitude improves as the perceived quality of PB products increases. Third, consumer satisfaction is higher when the perceived quality of PB products is high. Fourth, this study verified that repurchase intentions for PB products are higher as the perceived quality of the product increases. Finally, the results of identifying differences between groups for perceived quality and shopping value are as follows. It was identified that there were differences in shopping value according to the characteristics of the groups. However, perceived quality does not change according to the characteristics of groups. Conclusions - These results have practical implications for the marketing strategy of PB products in order to satisfy consumer demands and provide a differentiated service by the distributor. In addition, it is suggested that a communication strategy may be necessary to increase brand loyalty and ensure the continual growth and value creation of PB products as symbolic products for distributors.

• 무역상무연구
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• 제66권
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• pp.1-23
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• 2015

A party who relies on a breach of contract must take such measures as are reasonable in the circumstances to mitigate the loss, including loss of profit, resulting from the breach. Appropriate measures are those aimed at lessing the loss as far as reasonably possible. Such measures will typically be a resale of the goods by the seller or a cover purchase by the buyer. The measures the injured party is expected to take in order to mitigate the loss must be reasonable in the circumstances. Article 77 will be applied to the difference between the amount by which the loss should have been mitigated under Article 77. A reduction of damages is the only remedy available to the party in breach in cases covered by Article 77. If the buyer has received the goods and intends to exercise any right under the contract or this Convention to reject them, he must take such steps to preserve them as are reasonable in the circumstances. If goods dispatched to the buyer have been placed at his disposal at their destination and he exercises the right to reject them, he must take possession of them on behalf of the seller. Article 86(1) requires that the buyer manifest his intention at the moment of receipt of the goods. Article 86(2) envisages that the goods have been dispatched to the buyer and that they have been placed at his disposal at their destination. Article 87 allows him to deposit them in the warehouse of a third person. It is not necessary that the warehouse by public, or that it be a general warehouse for storage. A party who is bound to preserve the goods in accordance with articles 86 may sell them by any appropriate means taking possession of the goods or in taking them back or in paying the price or the cost of preservation. If the goods are subject to rapid deterioration or their preservation world involve unreasonable expense, a party who is bound to preserve the goods must take reasonable measures to sell them. A difference exists between paragraph Article 88 (1) which grants the right to sell, and paragraph (2 )which imposes the duty to take reasonable measures to sell the goods. According to Article 88(2), the party who wishes to sell must give notice to the other party of such intention, to the extent possible.