• Journal of Information Technology Services
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• v.5 no.2
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• pp.1-23
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• 2006

An Empirical study was done for finding the e-service quality of public administration focused on customer relationship management(CRM). The e-service quality of public administration was categorized as system quality, information quality, service quality, and CRM after doing a literature review in e-service quality and public administration. The validity and reliability of a questionnaire were examined through factor analysis and regression analysis was done using the customer satisfaction and efficiency improvement of public administration as dependent variables and the 7 factor scores from the factor analysis as independent variables. The results show for that 6 factors are not only very important in explaining the customer satisfaction but also partially important for efficiency improvement of public administration. In particular, CRM has significant effect on both customer satisfaction and efficiency improvement of public administration.

• Journal of Korean Society of Rural Planning
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• v.5 no.2 s.10
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• pp.38-45
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• 1999

The purpose of this study is to investigate the characteristics and suggest the Improvement directions of the facilities in Recreational Forests. This study adopted such various analysis methods as reviewing related documents, surveying the existing sites, and using questionnaire to visitors and managers. The result of this study can be summarized as follows ; 1) The major facilities of Recreational Forests are the lodging, recreation, and sports ones. 2) The primary factor for the visitor's satisfaction is the quality of natural environment, but that for their dissatisfaction is the lack of variety of the available facility. 3) The major problems of facilities in Recreational Forests are their number and design. This study suggests the improvement of accessibility and design of the facilities in the Recreational Forests.

• Journal of the Korean housing association
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• v.18 no.1
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• pp.123-129
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• 2007

The purpose of this study was to suggest the idea for IAQ improvement of the of officetel which is used by fully or partly residential space. The data was collected from 110 residents by questionnaire survey and an experienced architect by personal interview. The results showed that the IAQ improvement of the officetel with residential usage and residence was urgent. The educational program about maintenance of IAQ for residents was essentially needed. To recommend eco-friendly materials in process of construction was important so as to take precaution against 'sick building syndrome'. It was also necessary to improve on the size, shape, and location of ventilation window.

• Journal of the Korean School Mathematics Society
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• v.3 no.2
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• pp.133-154
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• 2000

The purpose of this study is to analyze theoretically suggested performance test and find out the actual conditions is math class at high schools and to suggest some devices for improvement for the various problems. To achieve this goal of study, I applied a performance test to the first graders of high school for one semester, and analyzed various phenomena which appeared during its practice. I made several questionnaire based on the materials of an academic seminar, "Several questions and devices for the improvement on mathematics performance test" And through the analysis, I pointed several problems of the performance test and proposed alternative plans. Several practical alternatives can be suggested for the problems appeared in the operation of performance test. The most important thing than any other technical solution in teachers′ diverse endeavor and enthusiastic research attitude to overcome the difficulties. Teachers′ spontaneousness is the foundation to enhance their own specialty and eradicate the propriety of the performance test.

• Journal of Korea Society of Digital Industry and Information Management
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• v.7 no.3
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• pp.163-173
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• 2011

Inmate's correctional and educational programs has contributed to reducing the recurrence of crimes so that the general citizens can be freer from crimes, playing the roles of crime prevention and shield for the society. This paper investigates satisfaction about entrepreneurship education of Inmate's because do questionnaire deduce problem and presented improvement plans. Improvement plans on entrepreneurship education of Inmate's are presented: 1. Enforcement of entrepreneurship education about definite education subject person, 2. Education enforcement by special quality of education subject person, 3. Increase of entrepreneurship education process, 4. Released convict settled successfully in society. real entrepreneurship speaker practical use etc.

• Journal of the Korea Safety Management & Science
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• v.7 no.4
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• pp.73-83
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• 2005

The goal of this study is to propose the improved scheme that prevents the workers against musculoskeletal disorders at a fishcake manufacturing company, A questionnaire and an ergonomic assessment method were adopted to analyze the symptoms of workers' musculoskeletal disorders, and an analysis of working postures and a quantitative assessment on various processes were performed to find out harmful factors of workplace. Based on the result of the evaluation, to enhance the working environment, improvement of worktable, working space, tools, and outfit was suggested, and induction of mechanical system was also suggested. Suggested improvement plan was applied to the workplace step by step and it is confirmed that improvement plan can removes the injurious factors of musculoskeletal diseases effectively.

• Journal of Korean Academy of Nursing
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• v.29 no.1
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• pp.21-33
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• 1999

This study was designed to develop a basic plan for computerization of nursing records. The subjects were 7 nursing record forms, 58 charts, 23 nurses, 2 nurse managers, a nurse and computer specialist, 16 master course students and 3 professors. Data collection was conducted through questionnaire, observation and interview. The collected data were analyzed for problems, plan of improvement and needs for computerization. Based upon these results, it is recommended that nursing record computerization was needed a basic plan to integrate needs of nursing record computerization. The basic plan as fellows : 1. To illustrate a data flow path of nursing record and data dictionary that show nurse's work and record process. 2. To establish a system in order to use multi -tasking and graphic user interface. 3. To establish hardware and software in order to embody integrated management of computer based system through structured walkthrough. 4. To choose effective database management system and to achieve Log as record unit.

• Journal of the Ergonomics Society of Korea
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• v.29 no.6
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• pp.943-949
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• 2010

When PCB soldering is performed with microscope due to the electronic components' microminiaturization, workers' awkward upper body postures and difficulties being in focus among lens, object and eyes are one of reasons for productivity decline. The object of this study is to investigate the level of difficulties of work and the extent of productivity improvement by changing work interfaces from the work using microscope to the work using LCD monitor. Independent variables was usage of microscope and image system and dependent variables were upper body segments including neck, shoulder, back, and waist, task convenience and eye fatigue. The Visual Analogue Scale (10cm) was used for questionnaire and one way ANOVA (two levels) and two sample t-test were conducted. In addition, RULA rating was conducted for working postures. The result showed that interface changes of LCD monitor, suggested by productivity comparison per one Man Hour, highly contributed to work convenience and productivity improvement.

• Proceedings of the KSR Conference
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• 2006.11b
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• pp.328-335
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• 2006

This study aims to find the cause of temporary work accidents and suggests a improvement plan for the prevention of accidents in temporary works. For this purpose the following research methods were used: statistical analysis of construction accidents, questionnaire survey, and a case study. As conclusions, causes of temporary work accidents were showed and a improvement plan for the prevention of the accidents in temporary works was suggested for the 2 groups: (1) temporary material manufactures, lease and sales companies, (2) construction companies which use those temporary materials.

• Korean Institute of Interior Design Journal
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• no.9
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• pp.139-146
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• 1996

The purpose of this study was to examine the conditions of , and needs for improvement in the University professor`s office. To fulfill this task, the way of using office environment, attitudes for work environment intentions and features to improve, and preferred characteristics were examined and scrutinized. The data for this study were collected through a questionnaire survey and analyzed with SAS Package software. 279 professor at Yonsei University participated in the study. The detailed aspects of conditions, various ways and their priorities for improvement of the environment were described. These results are expected to be used as basis for the design of office space as it applies to facility management perspectives-which has not been implemented in Korea.