• Title/Summary/Keyword: quality of relationship

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Quality Management and Competitive Strategy (품질경영과 경쟁전략)

  • 오세진
    • Journal of Korean Society for Quality Management
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    • v.25 no.2
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    • pp.60-82
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    • 1997
  • The purpose of this study is to empirically examine the quality competence as a source of competitive advantages. The relationship between quality priority and competitive priority, and the relationship between quality competence and competitive capability are investigated using data collected from 114 manufacturing business units of 75 manufacturing companies. Several measures are used to characterize competitive strategy and value chain, and quality factors including conformance, reliability, durability, performance, and customization. The result indicates that the quality competence paired with competitive strategy positively influences the level of competitiveness, but management performances are not strongly correlated with quality competence.

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An Analysis of the Group Decision Making for the Development of a Korean Group Support System: The Field Experiment using Office Workers (우리나라 Group Support System 개발을 위한 집단 의사 결정 특성 분석: 사무실 근로자들을 대상으로 한 실험 연구)

  • Chun, Ki-Jeong
    • Asia pacific journal of information systems
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    • v.9 no.1
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    • pp.143-163
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    • 1999
  • This study investigates the effect of group size on group performance, here the quality of group decision, Four effects are proposed and tested in a field experimental setting : (1) the relationship between the group size and the distribution of individual's problem-solving ability ; (2) the change of the group decision quality as group size increases ; (3) the relationship between the group decision quality and the quality of the best/worst member as group size increases ; (4) the relationship between the group decision quality and the average quality of individuals in the group as group size increases. Data showed that contrary to the exiting results, group decision quality was not improved with the group size. Rather, it showed a little tendency that group decision quality was worsened with the group size. Data also showed that consensus-oriented group decision making process produced the compromised output. Thus, group decision quality was not better than the average group members'. The opinion of the best member was not accepted. The implications of the findings are discussed for the development of a Korean GSS.

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The Relationship between Empowerment and Service Quality, and Moderating Effects of Tenure (종업원 임파워먼트와 서비스품질의 관계 및 재직기간의 조절효과)

  • 안관영;곽영환
    • Journal of Korean Society for Quality Management
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    • v.31 no.4
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    • pp.19-35
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    • 2003
  • With the increase in family income in Korea and the improving quality of life, there is a rapid growth in the restaurant industry. Therefore there is a demand for quality service in this industry. This paper reviews the relationship between service quality and the degree of employee empowerment. The first objective of this research is to test the effects of employee empowerment on service quality, and the second one is to test how tenure affects this relationship. According to statistical analysis, meaning, competency, and autonomy generally have an affirmative impact on many service quality factors. Also the results of regression analysis to test the moderation effect show that long term employees are more sensitive to autonomy than short term employees.

Mediating Effect of Superior Trust on the Relationship between Organizational Justice and Service Quality (조직공정성과 서비스품질의 관계에 있어 상급자 신뢰의 매개효과)

  • An, Gwan-Yeong
    • Proceedings of the Safety Management and Science Conference
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    • 2005.11a
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    • pp.264-275
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    • 2005
  • This paper is to test the mediating effect of superior trust on the relationship between organizational justice and service quality in service food industry. Based on 302 data gathered in western Kangwon area, analysis result showed that procedural, interactional, and distributive justice have affirmative relation with trust, and also trust has close relation with service quality. Therefore, trust appeared to have fully mediating effect on the relationship between organizational justice and service qualify.

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Comparison between Berkshire and crossbreed on meat quality, and investigation of the relationship with fatty acid composition and meat quality

  • Jin-Kyu Seo;Jeong-Uk Eom;Han-Sul Yang
    • Journal of Animal Science and Technology
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    • v.65 no.5
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    • pp.1081-1093
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    • 2023
  • This study aimed to compare meat quality traits between Berkshire and crossbreed (Landrace × Yorkshire × Duroc), and to investigate the relationship between meat quality traits and fatty acid composition. 20 Berkshire and 20 crossbreed pigs were used to compare pork loin quality and to determine the relationship between measured variables. 23 variables were measured including proximate composition, pH, drip loss and cooking loss, Warner-Bratzler shear force, and fatty acid composition. Berkshire had higher moisture content, pH, water-holding capacity, saturated fatty acids, and redness than the crossbreed pig (p < 0.05). The fat content and polyunsaturated fatty acid were low (p < 0.05) in Berkshire. Correlation analysis showed a negatively correlation between moisture and fat content, and a positively correlation between saturated fatty acid and fat content. Moreover, saturated fatty acid and polyunsaturated fatty acid were negatively correlated. As a result of factor analysis and partial least square regression, saturated fatty acid and polyunsaturated fatty acid were estimated to be the main factors affecting quality characteristics of pork. Pig breed is associated with differences in meat quality, and fatty acid composition can have an effect on meat quality parameters.

The effect of economic difficulty on children's quality of life - focused on mediation effect of parent-child and peer relationships - (경제적 어려움이 아동의 삶의 질에 미치는 영향 -부모-자녀 관계 및 또래관계의 매개효과를 중심으로-)

  • Choi, Eun-Hee;Son, Young-Bin
    • Korean Journal of Human Ecology
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    • v.17 no.3
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    • pp.367-375
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    • 2008
  • The purpose of this study is to examine the mediation effects of relationships of parent-child and between-peers based on the effects of economic difficulty on quality of life of elementary school students. Data was obtained from students (N= 493) at seven elementary schools in Choongbuk Province and analyzed with SPSS 12.0 and Structural Equation Modeling with AMOS 5.0. The major findings are as follows: economic difficulty gives a direct effect on elementary students' quality of life and is mediated with parent-child and between-peers relationships. Also, economic difficulty influences children's quality of life when a parent-child relationship is combined with a between-peers relationship. On the basis of these results, this study suggests that welfare centers and elementary schools have to teach students to have desirable sense of value. Also, schools need to provide education programs for parents to improve parent-child relationship and various activities for students to develop between-peers relationship.

Analysis of causal relationship among education quality factors using path analysis (경로분석을 이용한 교육품질요인의 인과관계 분석)

  • 이홍우;이진춘
    • Journal of Korea Society of Industrial Information Systems
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    • v.8 no.2
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    • pp.72-83
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    • 2003
  • The main purpose of this study was to analyze the causal relationship, in the perspective of Total Quality Management, among the education quality factors, which were suggested in the previous researches, including education leadership, process improvement, educational environment, regional commitment, student performance and satisfaction of education quality. In this study, education quality factors were measured by several measures, and were processed with the most efficient statistical package in the SEM area, AMOS. In order to analyze the causal relationship among the education quality, this study designed the structural equation model with suggested factors and established several the research hypotheses. Also this study found that there was a prominent causality among the education quality factors, such as education leadership, education environment, student performance and satisfaction of education quality.

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Comparison in Quality of Life, Relationship with Patients and Family Support, between Caregiver of Patients with Cerebro-Vascular Accident(CVA) in Western and Oriental Medicine (양.한방 뇌졸중 환자 주간호자의 삶의 질, 발병 전 환자와의 관계 및 가족지지 비교)

  • Kim, Mi-Sook;Han, Sang-Sook
    • Journal of East-West Nursing Research
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    • v.12 no.1
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    • pp.33-42
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    • 2006
  • Purpose: This study was a descriptive study to compare of quality of life, relationship with CVA patients, and family support between caregiver of patient with CVA in western and oriental medicine. Method: Total 270 caregivers for CVA patients were selected from western medicine department (114) and oriental medicine department (156) at K hospital in Seoul. The instrument tools utilized in this study were quality of life, Family support, Caregiver's relationship with patients, daily activity. Collected data were analyzed by $X^2$-test, t-test using SPSS Windows 12.0 Program. Result: The result are as follows: 1) There was no significant difference in quality of life between caregivers of patients with CVA in western and oriental medicine(t=.26, p=.792). 2) There was significant difference in relationship with patients(t=2.64, p=.009) and family support(t=2.12, p=.035) before onset of disease between caregivers of patients with CVA in western and oriental medicine. Conclusion: As a result, caregivers of oriental medicine with CVA patients showed closer relationship with patients before the onset of disease and higher family support compare to caregivers of western medicine with CVA patients.

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A study on the relationship of family support and personality with quality of life in the Patients receiving radiotherapy for cervix cancer (방사선 치료를 받는 자궁경부암 환자의 가족지지와 성격이 삶의 질에 미치는 영향)

  • Noh, Young-Hee
    • The Journal of Korean Society for Radiation Therapy
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    • v.8 no.1
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    • pp.149-159
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    • 1996
  • This descriptive correlational study was undertaken in order to investigate the relationship of family support and personality with quality of life in patients receiving radiotherapy for cervix cancer and to provide basic data to help them improve a better quality of life. The subjects for this study Were 80 out-patients undergoing a radiation therapy at C university hospital in K-city, from April, 1992 to October, 1994. The data were obtained using a convenience sampling technique. The tools used for this study were Ro's quality of life scale, Kang's family support scale and Wallston & others health locus of control scale. The collected data were analyzed by the SAS program using percentage, mean, standard deviation, pearson's correlation coefficients. The result were as follows : 1. The total average score of the quality of life of the subjects was 138.95(minimum score 121-maximum score 164), item mean score(range 1-5) was 2.95. The total average score of the family support of the subjects was 32.55 (minimum score 16-maximum score 47), item mean score(range 1-5) was 2.95 The total average score of the health locus of control of the subjects was 37.00 (minimum score 24-maximum score 49), item mean score (range 1-6) was 3.36. 2 The results of the analysis of the relationship between the quality of life scale and the health locus of control were as follows : the total average score in the quality of life of internal locus of control scale was 136.97, the total average score in the quality of life of external locus of control scale was 144.90. 3. There was a significant positive correlation between the health locus of control and the quality of life(r = 0.2927, p<0.01). The result of the analysis of the relationship between the each factor in the quality of life and health locus of control were as follows : There were significant differences between the health locus of control and emotional state factor(r=0.1514, p<0.01), economic life factor(r=0.2560, p<0.05), self-esteem factor(r=0.2289, p<0.05), physical state and function factor(r=0.1455, p<0.05), relationship with neighbors factor(r=0.0754, p<0.05), relationship with family factor (r=0.3324, p<0.01). 4. There was a significant positive correlation between the family support and the quality of life(r=0.459, p<0.001). The result of the analysis of the relationship between the each factor in the quality of life and family support were as follows : there were significant differences between family support and emotional state factor (r=0.3891, p<0.01), self-esteem factor(r=0.2661, p<0.05), relationship with family factor (r=0.4353, p<0.001).

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The Effects of Service Relationship Quality on Customer's Behaviors (서비스 관계품질이 고객행동에 미치는 영향에 관한 실증연구)

  • Lee, Deok-Soo
    • Proceedings of the Safety Management and Science Conference
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    • 2013.04a
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    • pp.69-81
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    • 2013
  • It can be said that nowadays, customers don't recognize that only good quality products as selection attribute regarding products quality can satisfy them. The case in service industries is also the same. Service quality is most affected by the criteria that customers themselves evaluate. Customers who are not satisfied with services provided institutions will disregard them. In consequence, this will affect their profitability. Collected questionnaires were analyzed using SPSS v.15 for the concrete proof analysis and the results are as follows. First, Service quality works as an important factors on customer's behavior. Second, Relationship quality serves as a mediated role between service quality and customer's behavior.

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