• Title/Summary/Keyword: quality of contact

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The Economic Effect of E-Commerce during COVID-19: A Case Study through "H" Shopping Mall's Garlic Sales (COVID-19에 따른 전자상거래의 경제적 효과에 관한 연구: 'H' 쇼핑몰의 마늘 사례를 중심으로)

  • Han, JinAh;Kim, JeongYeon
    • The Journal of Society for e-Business Studies
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    • v.26 no.4
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    • pp.81-93
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    • 2021
  • Through processors, wholesale markets, intermediate sellers, and retailers, agricultural products have been distributed in a multi-level customary manner for a long time as they are easy to deteriorate and no not have a standardized system of size and quality. However, with the advancement of Internet networks and logistic services during the 2000s that facilitated the development of offline markets, and the rise of the non-contact purchase preference in direct response to COVID-19, previous offline consumers flowed into the online market to purchase agricultural goods. In other words, the volume of online agricultural transactions exploded since the pandemic. Against this social backdrop, this study focused on the difference in distribution costs as a result of converting from conventional offline distribution channels to online channels, and analyzed the reduced distribution costs through a case study of garlic sales on the online platform "H" shopping mall. The analysis found that considerable economic effects occurred, some of the effects being an approximate 39% decrease in distribution cost when comparing direct online transactions of the online shopping mall with other more traditional means, a reduced distribution cost rate of approximately 28%p, and increased profit for farmers.

A Study on the Effect of a Mentoring Role on Cooks' Work Outcomes and Job Satisfaction (멘토역할이 조리사 직무성과와 직무만족에 관한 연구)

  • Park, Chang-Young;Park, Heon-Jin;Jung, Jin-Woo
    • Culinary science and hospitality research
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    • v.18 no.2
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    • pp.1-18
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    • 2012
  • This study was conducted to find out the effect of the role of a mentor on work outcomes and job satisfaction among the cooks working at five star hotels in Busan and Ulsan areas. 192 samples were obtained and analyzed using a social science statistics program SPSS/PC + for Window 12.0 along with frequency analysis, factor analysis, reliability analysis and regression analysis. The results of the analyses are as follows. First, experience and skills helped develop a bond of sympathy and cooperative relationships between a mentor and a mentee enabling them to achieve the organization's goal and provide high quality services. Second, the work execution and protective function of a mentor can create active planning and acting by helping individuals to improve for the future and giving them opportunities for professional works. Third, the psychological and social function of a mentor can create a bond of sympathy through personal contact, maintain smooth relationships in an organization and affect satisfaction in the working environment. Therefore, a mentor can have positive effects on work outcomes and satisfaction among cooks and also improve them. In this respect, through various efforts to institutionalize and activate the current nonofficial mentoring system into an official one, it should be used as a way of improving business performance and competitiveness.

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The Development of Height Adjustable Steel Manhole cover (높이조절이 가능한 강재 맨홀뚜껑의 개발)

  • Park, Woo-Cheul
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.19 no.6
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    • pp.581-586
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    • 2018
  • Cast iron manhole lids cause environmental pollution during the manufacturing process, and the work environment is very poor. In addition, if the height of the manhole cover does not match the height of the road surface, it causes considerable inconvenience and safety problems. This study proposes a height - adjustable steel manhole cover that can replace cast iron manhole covers and easily match the road surface with the upper surface of the manhole cover. Structural analysis was performed to grasp the design variable of the structure of the manhole cover, satisfying the required quality performance. To fabricate a manhole cover that satisfies the required load capacity, the optimal design for the U-shaped reinforcement structure was made. The cylindrical shape of the height adjustment part and the low frame were formed by bending the steel sheet into a circular shape and then welding. Reinforcing bars were also made by bending a steel plate. The height adjustment groove was machined by a CNC milling machine. Four prototypes were fabricated and a load bearing test was carried out, and new manhole cover was made reflecting results of the test. In the load bearing test, there was no breakage of the welded part, and deformation occurred mainly at the contact area between the groove and gusset plate. Deformation of 1 to 2.7mm occurred due to a load of 450kN. On the other hand, after removing the load, there was almost no residual deformation, and the load bearing evaluation was judged to be satisfactory because the manhole cover could be disassembled and reassembled.

Effects of Emotional Labor on Customer Orientation by Service Career of Security Agents (시큐리티 요원의 근무경력에 따른 감정노동이 고객지향성에 미치는 영향)

  • Kim, Eui-Young;Lee, Jun-Woo;Cho, Sung-Jin
    • Korean Security Journal
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    • no.37
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    • pp.269-293
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    • 2013
  • Raising the level of quality of the security industry is an urgent matter. Since security service is provided through direct contact with customers, the security agents' expression of emotion directly influences the evaluation of the security company or their own earnings. So emotion control at customers demand is necessary above all things, and this research established what difference the service career makes in the influence that the security agent's emotional labor exerts on customer orientation, and the results of the analysis are summarized as follows. First, the security agent's emotional labor exerted negative effects on customer orientation. From this, the conclusion that the higher the security agent's emotional labor, the lower the customer orientation, was obtained. Second, the service career showed differences in the effects of the security agent's emotional labor on the customer orientation. In other words, the conclusion that the lower the security agent's service career, the greater effects the emotional labor exerts on the customer orientation, was obtained. In conclusion, in order to raise the level of customer service, systematic education to control the emotional labor of the security agents with low service career is necessary. Particularly, since the emotional labor of new employees is related to the service environment, the improvement of the service environment of the security agents is more important than anything else.

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Dynamic Shear Behavior Characteristics of PHC Pile-cohesive Soil Ground Contact Interface Considering Various Environmental Factors (다양한 환경인자를 고려한 PHC 말뚝-사질토 지반 접촉면의 동적 전단거동 특성)

  • Kim, Young-Jun;Kwak, Chang-Won;Park, Inn-Joon
    • Journal of the Korean Geotechnical Society
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    • v.40 no.1
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    • pp.5-14
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    • 2024
  • PHC piles demonstrate superior resistance to compression and bending moments, and their factory-based production enhances quality assurance and management processes. Despite these advantages that have resulted in widespread use in civil engineering and construction projects, the design process frequently relies on empirical formulas or N-values to estimate the soil-pile friction, which is crucial for bearing capacity, and this reliance underscores a significant lack of experimental validation. In addition, environmental factors, e.g., the pH levels in groundwater and the effects of seawater, are commonly not considered. Thus, this study investigates the influence of vibrating machine foundations on PHC pile models in consideration of the effects of varying pH conditions. Concrete model piles were subjected to a one-month conditioning period in different pH environments (acidic, neutral, and alkaline) and under the influence of seawater. Subsequent repeated direct shear tests were performed on the pile-soil interface, and the disturbed state concept was employed to derive parameters that effectively quantify the dynamic behavior of this interface. The results revealed a descending order of shear stress in neutral, acidic, and alkaline conditions, with the pH-influenced samples exhibiting a more pronounced reduction in shear stress than those affected by seawater.

Individualized diabetes nutrition education improves compliance with diet prescription

  • Lim, Hae-Mi;Park, Ji-Eun;Choi, Young-Ju;Huh, Kap-Bum;Kim, Wha-Young
    • Nutrition Research and Practice
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    • v.3 no.4
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    • pp.315-322
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    • 2009
  • This study was designed to evaluate the effect of individualized diabetes nutrition education. The nutrition education program was open to all type 2 diabetes patients visiting the clinic center and finally 67 patients agreed to join the program. To compare with 67 education group subjects, 34 subjects were selected by medical record review. The education program consisted of one class session for 1-2 hours long in a small group of 4~5 patients. A meal planning using the food exchange system was provided according to the diet prescription and food habits of each subject. Measurements of clinical outcomes and dietary intakes were performed at baseline and 3 months after the education session. After 3 months, subjects in education group showed improvement in dietary behavior and food exchange knowledge. In education group, intakes of protein, calcium, phosphorus, vitamin $B_2$, and folate per 1,000 kcal/day were significantly increased and cholesterol intake was significantly decreased. They also showed significant reductions in body weight, body mass index (BMI), and fasting blood concentrations of glucose (FBS), HbA1c, total cholesterol, and triglyceride. However, no such improvements were observed in control group. To evaluate telephone consultation effect, after the nutrition education session, 34 subjects of the 67 education group received telephone follow-up consultation once a month for 3 months. The others (33 subjects) had no further contact after the nutrition education session. Subjects in the telephone follow-up group showed a decrease in BMI, FBS, and HbA1c. Moreover, the subjects who did not receive telephone follow-up also showed significant decreases in BMI and FBS. These results indicated that our individually planned education program for one session was effective in rectifying dietary behavior problems and improving food exchange knowledge, and quality of diet, leading to an improvement in the clinical outcomes. In conclusion, our individualized nutrition education was effective in adherence to diet recommendation and in improving glycemic control and lipid concentrations, while follow-up by telephone helped to encourage the adherence to diet prescription.

A Study on the Clinical Practice in Ophthalmic Optics (안경광학과 임상실습 실태에 관한 연구)

  • Lee, Ok-Jin;Shin, Jin-Ah;Jung, Se-Hoon
    • Journal of Korean Ophthalmic Optics Society
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    • v.15 no.4
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    • pp.319-328
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    • 2010
  • Purpose: To understand the status and actual condition of clinical practice in ophthalmic optics and offer a effective operation plan and improvement of quality of clinical practice. Methods: The school survey were investigated from 30 ophthalmic optics school and student survey were investigated from 161 students among these 4 schools. Results: 'No specific program for clinical practice' were 60.7%. Most schools apply clinical practice to credit (96.4%) but naming of subject and credit were varied in each school. 'Communication skill' was most difficult task and 'cleaning and arrangement of frame and stuff' were major task to students during clinical practice. Best benefits through clinical practice was 'knowing real status of optical business'. Comparison in carrier preference, optical shop and spectacles/contact lens company were decreased and eye hospital and norelation work were increased after clinical practice. Conclusions: Wide study on effective operation plan for clinical practice in ophthalmic optics and on the improvement of students' satisfaction and close cooperation and interest were needed between schools and clinical practice places.

The Effect of Salesperson's Adaptive Selling Tactics on Shopping Value, Commitment, and Product Satisfaction - Focused on Small and Medium Enterprises' product - (판매원의 적응적 판매전략이 쇼핑가치, 관계 결속, 및 제품 만족도에 미치는 영향 - 중소기업 제품을 중심으로 -)

  • Kim, Jae-Hun;Shin, Jong-Kuk
    • Management & Information Systems Review
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    • v.38 no.4
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    • pp.41-60
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    • 2019
  • The purpose of this study is to investigate the effect of salesperson's adaptive selling tactics on consumers who purchase Small and Medium Enterprises' product with the help of salespeople in the store. Specifically, we examine whether salesperson's adaptive selling tactics affect consumers hedonic shopping value and utilitarian shopping value. Furthermore, we try to figure out the effect of shopping value on the salesperson relationship commitment and consumer product satisfaction. The subjects of this study have surveyed the consumers with experience in purchasing SME's products through salespeople in the Gyeongnam area. As data process, SPSS 21.0 was used as the analysis tool and AMOS 21.0 was used to analyze the structural equation model. The implications of these findings are as follows. First, the salesperson's role has a positive effect on the consumer's product satisfaction. Second, it can be suggested that the salesperson's adaptive selling tactics are an important variable affecting the consumer's shopping value. Third, the results on the consumers who have hedonic shopping value have a strong positive influence rather than the consumers who have the utilitarian shopping value. The adaptive selling tactics of the salesperson should be encouraged to increase sales performance. In order to generate more performance in a competitive market environment, it is necessary to continuously strive to increase contact between the salesperson and the consumer in order to improve the quality of the relationship.

Characteristics of Stormwater Runoff with respect to Pavement Types (도로 포장방법에 따른 비점오염물질 유출특성 비교)

  • Kim, Cheolmin;Choi, Jiyeon;Lee, Jung Min;Cho, Hyejin;Kim, Lee-Hyung
    • Journal of Wetlands Research
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    • v.16 no.3
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    • pp.423-429
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    • 2014
  • Due to high imperviousness rates of the roads, various pollutants originated from vehicle activities and air depositions are accumulated on the road surfaces. The washed-off pollutants can deteriorate the water quality and destroy the aqua-ecosystems with their toxicity. Usually the roads are paved with asphalt and concrete, which can affect on the pollutant concentrations with different frictional forces. Therefore, this research is performed to evaluate the influences of different pavement type on discharged concentrations of pollutant. The results shows the first flush phenomenon was occurred on both pavement types. However, peak concentrations are higher in concrete pavement areas than asphalt pavement because concrete pavement has high contact area with vehicles. The EMCs(Event Mean Concentration) also shows high values in concrete paved roads. As a result of this research, it can be concluded the pavement type is also one of the important affecting factors on pollutant emissions from the roads.

A Qualitative Research on the Evaluation of Healthcare and Welfare Network for Vulnerable Populations : Focusing on the Dalgubeol Health Doctor Services (취약계층 대상 보건의료·복지 네트워크 사업 성과에 대한 질적연구 : 달구벌건강주치의사업을 중심으로)

  • Su-Jin Lee;Jong-Yeon Kim;Jae-Wook Kang;Hye-Jin Lee
    • Journal of agricultural medicine and community health
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    • v.48 no.4
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    • pp.262-274
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    • 2023
  • Objectives: This study examined the evaluation and potential improvements of 'Integrated Healthcare and Social Welfare service model' based on the experiences of practitioners from institutions participating in the 'Dalgubeol Health Doctor Services' and the service recipients. Methods: Qualitative research was conducted from September to November 2022 in this study, focusing on 4 providers from the dedicated Dalgubeol Health Doctor Services Team, 5 contact partners from affiliated organizations, and 6 service beneficiaries. The data gathered underwent thematic analysis. Results: The evaluation indicated that Dalgubeol Health Doctor Services has proven to be effective in addressing the complex needs of vulnerable populations. By providing integrated services through quick and simple beneficiary selection and resource linkage, it has contributed to the resolution of complex demands, recovery of positive attitudes towards life, and improvement in quality of life for users who have fear the use of medical and welfare services. Dalgubeol Health Doctor Services has established an integrated health care system involving not only public but also private organizations, from the referral agency to the service provider. Centered around Daegu Medical Center and involving five tertiary hospitals, it has established a model that supports treatment appropriate to the severity of the patient, from mild to severe. Conclusions: These findings indicate an enhancement in health equity, achieved through the active identification and subsequent health and welfare issue resolution of individuals marginalized from medical benefits.