• Title/Summary/Keyword: quality model

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A Study on Quality Control Using Data Mining in Steel Continuous Casting Process (철강 연주공정에서 데이터마이닝을 이용한 품질제어 방법에 관한 연구)

  • Kim, Jae-Kyeong;Kwon, Taeck-Sung;Choi, Il-Young;Kim, Hyea-Kyeong;Kim, Min-Yong
    • Journal of Information Technology Services
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    • v.10 no.3
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    • pp.113-126
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    • 2011
  • The smelting and the continuous casting of steel are important processes that determine the quality of steel products. Especially most of quality defects occur during solidification of the steel continuous casting process. Although quality control techniques such as six sigma, SQC, and TQM can be applied to the continuous casting process for improving quality of steel products, these techniques don't provide real-time analysis to identify the causes of defect occurrence. To solve problems, we have developed a detection model using decision tree which identified abnormal transactions to have a coarse grain structure. And we have compared the proposed model with models using neural network and logistic regression. Experiments on steel data showed that the performance of the proposed model was higher than those of neural network model and logistic regression model. Thus, we expect that the suggested model will be helpful to control the quality of steel products in real-time in the continuous casting process.

Study on Current and Water Quality Characteristics in Yongil Bay (영일만내의 유동과 수질특성에 관한 연구)

  • 김헌덕;김종인;류청로
    • Journal of Ocean Engineering and Technology
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    • v.15 no.4
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    • pp.28-37
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    • 2001
  • The water quality in Yongil Bay is getting worse due to the sewage and the waste water from the surrounding industrial complex. The study aims to simulate the current system that is necessary to build ecosystem model for the optium water quality control and clarify the correlation of current system characteristics with water quality in Yongil Bay. To clarify the characteristics of coastal water movement system and verify the applicability of the 3-D model, the current system was simulated using 3-D model baroclinic model which considers tidal current and density effects. As the results of numerical experiments, it is proved the 3-D model is the most applicable on appearing the current system of the stratificated Yongil Bay difference of density. Form the results of simulation considered tidal current only, it can be clarified that the water body flows in the inner bay through the bottom layer and flows out the outer bay through the surface layer in Yongil Bay. And the fresh water from the Hyongsan river and the thermal discharge form POSCO have a little effect on the current system in Yongil Bay, but the diffusion of heat and salt has an important effect upon the formation of the density stratification of the water quality distribution is closely related with the current structure characteristics as well as the tidal residual current system in Yongil Bay.

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The Effect of Quality Cognition of the Web Site of the Hospital and Relationship Commitment on Customer Loyalty (병원 웹사이트 품질 인식과 관계몰입이 고객충성도에 미치는 영향)

  • Kim, Hee-Young;Kim, Eun-A;Ha, Yoon-Ju
    • Korea Journal of Hospital Management
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    • v.16 no.3
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    • pp.41-56
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    • 2011
  • The research was to investigate the effect of quality cognition of the web site of the facility and relationship commitment on customer loyalty. The respondents were 190 patients and caregivers. Data were collected from March 1st to 31st, 2010 at C university hospital in G city. The effect of facility web site of quality cognition and relationship commitment on customer loyalty showed 43.9%(F=35.806) in model 1, 58.4%(F=51.113) in model 2, and 58.7%(F=28.185) in model 3. Also, medical information & usage, aesthetics was significance in model 1, medical information & usage, relationship commitment in model 2. In relationship between web site quality cognition and customer loyalty, moderate effect of relationship commitment were not considerable in model 3. As a result, customer loyalty is the leading fact for quality cognition of the web site more than relationship commitment. Therefore, customer loyalty leaves its possibility of increment when facility web site is designated depending on medical information and aesthetics.

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A Structural Model on the Quality of Life of Grandmothers Caring for their Grandchildren (손자녀를 돌보는 조모의 삶의 질 구조모형)

  • Oh, Jin-A
    • Child Health Nursing Research
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    • v.13 no.2
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    • pp.201-211
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    • 2007
  • Purpose: This study was designed to construct a structural model to explain the quality of life of grandmothers caring for their grandchildren. Method: Data were collected by self-report questionnaires from 232 grandmothers caring for their grandchildren living in Busan. The data collection period was from June to Oct. 2006. Data analysis was done with SAS 9.13 for descriptive statistics and PC-LISREL 8.52 program for Covariance Structural analysis. Results: The findings found that the fit of the hypothetical model to the data was good, but considering theoretical implications and statistical significances of parameter estimates, paths and variables of the model were modified by excluding 2 paths. The Modified Model with 17 paths showed a good fitness to the empirical data ($X^2=15.492$ (df=11, p=.161), GFI=.985 AGFI=.940 NFI=.982 RMSR=.037 RMSEA=.042). Health status, health problems, economical status, life events, caring stress, caring efficacy and life satisfaction had significant effects on quality of life in the grandmother caring their grandchildren, but of these variables, self-esteem was the most essential factor. All predictive variables of quality of life together explained 63.9% of the variance. Conclusion: The derived model in this study was confirmed to be proper in explaining and predicting the quality of life of the grandmothers caring their grandchildren.

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Stability and Sensitivity Analysis of Stream Water Quality System Model (하천 수질모형 시스템의 안정성 및 민감도 분석)

  • 심순보;한재석
    • Water for future
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    • v.21 no.4
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    • pp.407-414
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    • 1988
  • The purpose of this paper is to study the following ; (1) how the stability and sensitivity of a given stream water quality model can be analyzed theoretically by means of the stability theory and the sensitivity theory, and (2) point out that the results of this study prove that numerical analysis for the given stream water quality model is reliable, and the model is sensitive for the variations of parameters. A stability theory which is described by the infinite Fourier series is used to analyze the numerical scheme of the model. The numerical shheme is used a backward implicit scheme. a sensitivity theory which is described by the first order linear vector equation is used to analyze theoretically the effect of variations of water quality parameters such as BOD loads, flow rate, temperature. The results of sensitivity theory are of general applicability and are presented in a analytical form. The results of this study seems to be satisfactory for the reliability of stream water quality model with respect to the numerical scheme and the variations of the water quality parameters.

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A Study on Actual Usage of Information Systems: Focusing on System Quality of Mobile Service (정보시스템의 실제 이용에 대한 연구: 모바일 서비스 시스템 품질을 중심으로)

  • Cho, Woo-Chul;Kim, Kimin;Yang, Sung-Byung
    • Asia pacific journal of information systems
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    • v.24 no.4
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    • pp.611-635
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    • 2014
  • Information systems (IS) have become ubiquitous and changed every aspect of how people live their lives. While some IS have been successfully adopted and widely used, others have failed to be adopted and crowded out in spite of remarkable progress in technologies. Both the technology acceptance model (TAM) and the IS Success Model (ISSM), among many others, have contributed to explain the reasons of success as well as failure in IS adoption and usage. While the TAM suggests that intention to use and perceived usefulness lead to actual IS usage, the ISSM indicates that information quality, system quality, and service quality affect IS usage and user satisfaction. Upon literature review, however, we found a significant void in theoretical development and its applications that employ either of the two models, and we raise research questions. First of all, in spite of the causal relationship between intention to use and actual usage, in most previous studies, only intention to use was employed as a dependent variable without overt explaining its relationship with actual usage. Moreover, even in a few studies that employed actual IS usage as a dependent variable, the degree of actual usage was measured based on users' perceptual responses to survey questionnaires. However, the measurement of actual usage based on survey responses might not be 'actual' usage in a strict sense that responders' perception may be distorted due to their selective perceptions or stereotypes. By the same token, the degree of system quality that IS users perceive might not be 'real' quality as well. This study seeks to fill this void by measuring the variables of actual usage and system quality using 'fact' data such as system logs and specifications of users' information and communications technology (ICT) devices. More specifically, we propose an integrated research model that bring together the TAM and the ISSM. The integrated model is composed of both the variables that are to be measured using fact as well as survey data. By employing the integrated model, we expect to reveal the difference between real and perceived degree of system quality, and to investigate the relationship between the perception-based measure of intention to use and the fact-based measure of actual usage. Furthermore, we also aim to add empirical findings on the general research question: what factors influence actual IS usage and how? In order to address the research question and to examine the research model, we selected a mobile campus application (MCA). We collected both fact data and survey data. For fact data, we retrieved them from the system logs such information as menu usage counts, user's device performance, display size, and operating system revision version number. At the same time, we conducted a survey among university students who use an MCA, and collected 180 valid responses. A partial least square (PLS) method was employed to validate our research model. Among nine hypotheses developed, we found five were supported while four were not. In detail, the relationships between (1) perceived system quality and perceived usefulness, (2) perceived system quality and perceived intention to use, (3) perceived usefulness and perceived intention to use, (4) quality of device platform and actual IS usage, and (5) perceived intention to use and actual IS usage were found to be significant. In comparison, the relationships between (1) quality of device platform and perceived system quality, (2) quality of device platform and perceived usefulness, (3) quality of device platform and perceived intention to use, and (4) perceived system quality and actual IS usage were not significant. The results of the study reveal notable differences from those of previous studies. First, although perceived intention to use shows a positive effect on actual IS usage, its explanatory power is very weak ($R^2$=0.064). Second, fact-based system quality (quality of user's device platform) shows a direct impact on actual IS usage without the mediating role of intention to use. Lastly, the relationships between perceived system quality (perception-based system quality) and other constructs show completely different results from those between quality of device platform (fact-based system quality) and other constructs. In the post-hoc analysis, IS users' past behavior was additionally included in the research model to further investigate the cause of such a low explanatory power of actual IS usage. The results show that past IS usage has a strong positive effect on current IS usage while intention to use does not have, implying that IS usage has already become a habitual behavior. This study provides the following several implications. First, we verify that fact-based data (i.e., system logs of real usage records) are more likely to reflect IS users' actual usage than perception-based data. In addition, by identifying the direct impact of quality of device platform on actual IS usage (without any mediating roles of attitude or intention), this study triggers further research on other potential factors that may directly influence actual IS usage. Furthermore, the results of the study provide practical strategic implications that organizations equipped with high-quality systems may directly expect high level of system usage.

The Quality Improvement of Medical Tourism Education Service Applying Kano Model (Kano 모델을 적용한 의료관광교육서비스 품질개선에 관한 연구)

  • Byun, Ha Rim;Park, Jong Woo
    • Journal of Korean Society for Quality Management
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    • v.48 no.2
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    • pp.309-328
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    • 2020
  • Purpose: The purpose of this study is to find a way to improve the quality of medical tourism education services in Korea. Methods: This study used a method of conducting a survey of students who have completed medical tourism education and customer satisfaction coefficient and potential customer satisfaction index were calculated by applying the Kano model. Results: The results of this study are as follows; First, Eight medical tourism education service quality factors were classified as an attractive quality attribute. Second, Thirteen medical tourism education service quality factors were classified as an one-dimensional quality attribute. Third, Online education operation factor was classified as an indifferent quality attribute. Fourth, Instructor quality factor and physical environment quality factor showed relatively high better and high worse coefficients. Finally, According to the PCSI index, it was found that the scope of improvement was the largest when focusing intensively on the quality factors of instructors. Conclusion: This study suggests strategic implications for nurturing excellent professional manpower through quality improvement of education services by identifying the quality factors of major medical tourism education services perceived by students.

The Effects of Service Quality on Positive Emotion, Brand Affection, and Brand Loyalty in Restaurant Sector (외식기업의 서비스 품질이 긍정적 감정, 브랜드 애정, 그리고 브랜드 충성도에 미치는 영향)

  • Eun-Jung KIM;Sung-Hun KIM
    • The Korean Journal of Franchise Management
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    • v.15 no.2
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    • pp.1-15
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    • 2024
  • Purpose: Service quality plays an important role in the credibility of consumer behavior as it enhances brand loyality in hospitality business. The objective of this study is to determine the effects of service quality, positive emotion, brand affection, and brand loyalty in restaurant sector by applying the S-O-R model. The study also introduces a new integrated structural model that combines service quality's dimensions of physical quality, interaction quality, and outcome quality. Research design, data, and methodology: This study was analyzed in a quantitative way using the survey results of 395 customers who had experience of visiting restaurants. All constructs were measured with multiple items developed and validated in prior studies. In this study, SmartPLS 4.0 was used to evaluate the research model. The reliability, convergent validity, and discriminant validity of the measurement tool were verified. Result: Result was found that service quality(physical quality, interaction quality, outcome quality) had a positive effect on positive emotion and brand affection. Also both of positive emotion and brand affection had a positive effect on brand loyalty. This study contributes to the service quality literature and has practical managerial implications.

An Integration of Kano's Model and Exit-Voice Theory : A Case Study

  • Lee, Yu-Cheng;Hu, Hsiu-Yuan;Yen, Tieh-Min;Tsai, Chih-Hung
    • International Journal of Quality Innovation
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    • v.10 no.2
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    • pp.109-126
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    • 2009
  • The purpose of this study was to examine overall customer satisfaction associated with medical service quality in Taiwan by integrated Kano's model and customer satisfaction index model. Another purpose was to confirmed nonlinear and asymmetric relationship of Customer Satisfaction and Quality Performance by the research outcome. By analyzing 1,100 patients or their family members, this study used the structural equation model (SEM) with AMOS software for data analysis. The results show that must-be attributes, one-dimensional attributes and attractive attributes had a direct effect on overall customer satisfaction, Surprisingly, overall customer satisfaction had positively influenced customer loyalty customer satisfaction had negatively influenced customer complaints. The study also found that customer complaints have direct effect on customer loyalty. Importantly, the study found out the must-be attributes, the attractive attributes and one-dimensional attributes increased, the level of overall customer satisfaction also increased. The customer satisfaction positively influences customer loyalty in medical service quality in Taiwan. The findings might reveal new insights for researchers dealing with quality of medical service and for hospital managers who devote resources exclusively to achieving highest possible levels of patient satisfaction.

Application of Time-Driven Activity-Based Costing(TDABC) for Total Productive Maintenance(TPM) and Cost of Quality(COQ) Processes (TPM과 COQ 프로세스에서 시간동인 ABC시스템의 활용)

  • Choi, Sungwoon
    • Journal of the Korea Safety Management & Science
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    • v.17 no.1
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    • pp.321-335
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    • 2015
  • This study introduces the methods to apply and develop the integrated Cost of Quality (COQ) and Time-Driven Activity-Based Costing (TDABC) model for seeking not only quality improvement but also reduction of overhead cost. Inefficient and uneconomical COQ activities can be identified by using time driver which also maximizes the quality improvement for Prevention-Appraisal- Failure (PAF) quality costs. In contrast, reduction of the indirect cost of unused capacity resource using Quality Cost Capacity Ratio (QCCR) of TDABC minimizes overhead cost for COQ activities. In addition, linkage between Overall Equipment Effective (OEE) and Time Driver develops the integrated system of Total Productive Maintenance (TPM) and TDABC model. Lean OEE maximizes when an Unused Time (UT) of TDABC that are TPM losses and lean wastes reduces whereas the TPM Cost Capacity Ratio (TCCR) of TDABC minimizes indirect cost for non-value added TPM activities. Numerical examples are derived to better understand the proposed COQ/TDABC model and TPM/TDABC model from this paper. From the proposed model, process mapping and time driver of TDABC are known to lessen indirect cost from general ledger of comprehensive income statement with a better quality innovation and improvement of equipment.