• 품질경영학회지
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• 제32권4호
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• pp.113-124
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• 2004

Customer satisfaction is becoming an increasingly salient topic in many firms and in academic research. One main rationale behind this interest is that customer satisfaction is believed to be associated with fruitful customer re-visit from the firm's point of view. Some country already had index models which can measure the degree of customer satisfaction. But, such models are ordinary models which used generally the scope of nation-wide /industry. Therefore, we needs some modifications to measure customer satisfaction for specific product & service and to provide the valuable feedback to specific firms. In this Perspectives, this study will evaluate the customer satisfaction index about automobile company and analyze it's result for valuable feedback. This study will present a model for an integrated customer satisfaction evaluation system which used structural equation modeling. Through this study, we anticipate that it will offer the measuring method about customer satisfaction and some guideline for product design process.

• 대한산업공학회지
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• 제24권2호
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• pp.211-221
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• 1998

It is very important to have a satisfactory measurement system, since it is useless to try to improve the manufacturing process without an adequate measurement system. Therefore, evaluation of the measurement system is the first step for the quality improvement of the manufacturing process. To estimate the measurement error we must conduct a controlled gage repeatability and reproducibility(gage R&R) study. Many manufacturers use a gage or instrument to measure multiple dimensions for the overall quality of the manufactured parts. In this case, it is necessary to estimate the gage R&R for multiple dimensions. When a gage measures a large number of dimensions of a part, it is very time-consuming and costly to measure all the dimensions. In this paper we propose the use of the principal component analysis method to identify a few principal components out of the original multivariate measurement capability to explain most of the measurement system variation pattern.

• 품질경영학회지
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• 제26권3호
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• pp.100-107
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• 1998

To evaluate the total quality activities is the most fundamental and critical process as one of the PDCA cycle. The quality award criteria such as Malcolm Baldrige National Quality Award and Deming Award can be a, pp.ied to the guideline for evaluating quality activities. We can identify several important factors for TQM by referring quality award criteria, but they don't suggest how efficiently implement TQM. In this paper, two methodologies are a, pp.ied to evaluate the TQM activities comparatively. One of them is the traditional scoring system (TSS) by analytic hierarchy process (AHP). TSS is the system which evaluates the performance of TQM by the weighted sum of critical success factors. Several quality award system are typical examples of TSS. The other is the efficiency measuring system (EMS) by data envelop analysis (DEA). DEA outperformed other alternative methods to measure the efficiency and it can be a, pp.ied to evaluate the TQM activities. The evaluation system by DEA can be named as EMS. The objective of this paper is to suggest a model called TAE (Total quality management Activities Evaluation), for evaluating TQM activities. In this model TQM organizations are classified into four types by considering TSS and EMS. Those types are high weighted sum and high efficiency type, high weighted sum and low efficiency type, low weighted sum and high efficiency type, and low weighted sum and low efficiency type. Therefore TQM organizations must not only make efforts to get the higher scores in terms of TSS, but also take necessary steps to enhance their efficiencies.

• 디지털융복합연구
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• 제11권5호
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• pp.1-11
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• 2013

DRM 기술이 디지털 콘텐츠의 저작권을 적절하게 보호할 수 있도록 하기 위해서는 DRM SW가 고품질을 갖추고 있어서 디지털 콘텐츠에 DRM을 부여했을 때 결함이 발생하지 않아야 한다. 따라서 DRM SW의 품질평가 모델을 개발하는 것은 디지털 콘텐츠의 저작권을 효과적으로 보호하기 위한 기초가 된다고 할 수 있다. 그 중에서도 DRM SW의 보안성은 DRM SW가 갖추어야 할 가장 핵심적임 품질특성이라고 볼 수 있으므로 본 논문에서는 DRM SW의 보안성 품질을 측정할 수 있는 방법에 관한 연구를 수행하였다.

• Tuberculosis and Respiratory Diseases
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• 제81권3호
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• pp.175-186
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• 2018

Pneumonia is an important cause of morbidity and mortality. Since 2014, the Health Insurance Review and Assessment Service (HIRA) has assessed the overall quality of care among hospitalized adult patients with community-acquired pneumonia (CAP) provided by all medical institutions in Korea. A committee of the Korea Academy of Tuberculosis and Respiratory Diseases developed the hospital inpatient quality measures set for CAP consisting of eight core measures and five monitoring measures. The composite measure score was calculated. The medical records of hospitalized adult patients ages 18 years or more with CAP from October to December 2014 were evaluated. The data of 523 hospitals (42 tertiary hospitals [8.0%], 256 general hospitals [49%], and 225 hospitals [43.0%]) and 15,432 cases (tertiary hospitals, 1,673 cases [10.8%]; general hospitals, 8,803 cases [57.1%]; hospitals, 4,956 cases [32.1%]) were analyzed. We found large variations among institutions in terms of performance of care measures for CAP. For the composite measure score, the mean value was 66.7 (tertiary hospitals, 98.5; general hospitals, 79.2; hospitals, 43.8). Despite significant differences in measure scores between tertiary, general hospitals and hospitals, no significant differences were found in mortality between hospitals. Further studies are needed to determine the care measures appropriate for CAP.

• 한국농촌생활과학회지
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• 제5권1호
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• pp.19-29
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• 1994

The purpose of this dissertation is to develop a tool for enviromental evaluation which measures a level of physical quality in renovated rural houses and to find out the physical environment conditions of the renovated houses in rural area. To achieve these purposes, criteria for the evaluation of physical environment were built up based on practical knowledge which have been found in books and through the fold survey. Elements of evaluation tool consists of Safety, Health, Efficiency that are basic elements in the Hygienic Quality of Housing in WHO. As a results of this study, a three-level of physical environments suggested that a basic level, a inductive level and a proper measure level in renovated rural houses.

• 간호행정학회지
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• 제14권3호
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• pp.260-267
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• 2008

Purpose: The objective of this study was to identify relationships among the perception of quality assurance and national hospital evaluation program and nursing performance of hospital nurses. Method: The participants were 401 nurses who worked at the A medical center. The data were collected from 25 April to 9 May. 2008. The cross-sectional descriptive survey was done using a structured questionnaire. Result: The perception of the quality assurance correlated significantly with nursing performance. Also, the perception of national hospital program correlated significantly with nursing performance. However, the scores of perception of quality assurance & national evaluation program of hospital nurses is relatively low. Conclusions: These results means positive perception of quality assurance of nurses can produce good nursing performance. It suggests that nurses need more education and training for quality assurance. And the incentives will be needed to enhance the perception of quality assurance. Moreover, the detailed nursing performance indicators should be developed to measure the quality of nursing performance properly.

• 품질경영학회지
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• 제24권1호
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• pp.50-60
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• 1996

Though the quality characteristics within a specified tolerance are equally desired quality there is a difference in conformance between a specification limit and a target value. In this paper we propose a measure of process capability that takes into account the degree of conformance to a target value as well as the process variation.

• 전자공학회논문지A
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• 제33A권10호
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• pp.28-39
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• 1996

The methodology is suggested to measure the quality of service in telecommunications. Through questionnaire, the subjective evaluation of users is surveyed, and quantified by MOS method. The MOS mehtod has some problems in interpretation which are mentioned in this paper. The cumulative percent curve is proposed to evaluate the quality of service. As an example, the image quality of G3 facsimile is measured.

• 한국작물학회:학술대회논문집
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• 한국작물학회 2002년도 춘계 학술대회지
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• pp.53-57
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• 2002

Quality evaluation must be more developed in order to offer the sufficient information for producer, distribution centers buyer, consumer. There are many parameters which influence the rice quality and cooked rice. It is difficult to evaluate the quality of rice and cooked rice by only some parameters. In the case of rice quality evaluation in Korea, physicochemical inspection is performed by examining the minimum and maximum limits of brown rice recovery, moisture content, damaged kernel, and colored kernel as inspection standard. Marketing standard of rice defines the limits of perfect, white core and belly, colored, damaged kernels, and broken rice, classifying into special, excellent, and normal grades. As a research direction for the development of rice quality evaluation, establishment as parts of technical field, must be further developed as follows : more detailed measure of characters, search of unknown taste-related components, creation and grade classification of quality evaluation factors at each management stages of treatment after harvesting, evaluation as food material as well as cooking rice, method development for simple evaluation and establishment of equation for palatability. In the side of policy, the following concerns must be conducted: price discrimination in conformity to rice cultivar and grade under the basis of qualify evaluation method developed, fixation of head rice branding, and introduction of low temperature circulation.