• 유통과학연구
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• 제17권4호
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• pp.69-76
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• 2019

Purpose - The purpose of this study is to examine the effect of basic value satisfaction on service quality evaluation and customer loyalty and the moderating effect of Bargain-proneness in this process. Specifically, I analyzed the influence of basic value satisfaction, the mediating effect of service quality evaluation, and the moderated mediation effect of Bargain-proneness. Research design, data, and methodology - Data collection for this study was conducted for adults over 18 years of age with shopping experiences in traditional market within a month around the traditional market in the metropolitan area. A total of 250 questionnaire response data was obtained. Hypotheses were tested using SPSS. The PROCESS macro method was used to verify the mediating effect of the service quality evaluation on the relationship between basic value satisfaction and customer loyalty. Hierarchical regression analysis was performed to analyze the moderated mediation effect of the bargain-proneness tendency. Results - Empirical results showed that the basic value satisfaction affected service quality evaluation and customer loyalty. Specifically, it has been found that it directly affects customer loyalty and indirectly influences through service quality evaluation. The moderated mediation effect of the bargain-proneness tendency in the process of basic value satisfaction affecting customer loyalty through service quality evaluation has been verified. In other words, the higher the bargain-proneness tendency, the more influence the basic value satisfaction has on the favorable service quality evaluation. Conclusions - This study contributed to the distribution literature in that it attempted a new empirical study considering the variable 'bargain-proneness tendency', which had not received much academic attention in the past. Furthermore, this study contributed academically in that it presented important moderating variables that should be paid attention in the field of distribution studies. In this study, bargain-proneness was used with a focus on traditional markets, but this variable could play an significant role in future offline distribution studies that should pay attention to meet hedonic needs of shopping. These results suggested that traditional market practitioners should focus on the basic value and that the bargain-prone consumer segment should be considered as a target.

• 한국신뢰성학회지:신뢰성응용연구
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• 제16권2호
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• pp.134-146
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• 2016

Purpose: Many domestic companies have to make out quantitative evaluation table in their proposal when they conduct the software R&D project. However, most of companies have a difficulty to select the evaluation items and criteria, also to derive a quantitative results. Therefore, we propose a method to derive the quantitative evaluation index by utilizing the ISO/IEC 9126-2. Methods: Analyzing ISO/IEC 9126-2, and we classify the quality metrics as high-classification and sub-classification for Web/App software, Embedded software and Installation software. Next, Conduct the metrics selection survey depending on importance and necessity. Then, carry out the case study. Verify the correspondence between evaluation items and criteria from original suggestion of company and from outcome by utilizing the ISO/IEC 9126-2 quality metrics. Results: It is possible to classify into two metrics, one for common software or one another for only special software. Furthermore, there is quality metrics that is more important and more necessary depending upon characteristics of the software. Conclusion: ISO/IEC 9126-2 quality metrics can be used to make an evaluation items and criteria for quantitative evaluation table of software product.

• 디지털융복합연구
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• 제11권5호
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• pp.105-117
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• 2013

소프트웨어의 품질을 바라보는 관점이 다양한 특성으로 나타날 수 있으나, 소프트웨어의 내부적인 면에는 관심이 없는 엔드유저 입장에서는 소프트웨어의 사용자 인터페이스(User Interface)가 소프트웨어의 품질을 표현하는 전부일 수도 있다. 그러나 사용자 인터페이스에 기반을 둔 상세화된 평가기준은 다소 미흡한 실정이므로 소프트웨어의 사용자 인터페이스는 사용성 품질 특성의 주요 대상이라 할 수 있다. 본 논문에서는 소프트웨어의 품질평가에 관련된 국제표준의 품질특성들과 사용자 인터페이스를 구성하는 요소들과의 관련성을 명확히 분석하여 소프트웨어의 사용자 인터페이스로부터 측정할 수 있는 품질특성 요소들을 추출하고 평가하는 방법에 대한 체계를 구축하였다.

• 유통과학연구
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• 제14권8호
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• pp.45-50
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• 2016

Purpose - This study aimed to develop a new practical and universally applicable service quality model by improving the service quality measurement model proposed by many previous studies. Research design, data, and methodology - An in-depth analysis on what influences such service quality model had on the improvement effect of service quality, and Service Evaluation Model("SEM"), which was revised from the existing service quality measurement model, was developed. The model is divided into the two integrative categories: First, activity, that is the group of service-related activities. Next is item, the group of service-related objects. The level of service is evaluated for each category via survey questionnaire on service level evaluation. Based on the model, SEM has visibility by structuring the whole service industry. Results - For the application of the new service quality model, this study attempted to examine the appropriateness of the newly proposed service quality model by applying it to retail service field. Conclusions - As a result, the proposed service model would be a useful and applicable service quality measurement model required by many organizations. Service company can set up self check service levels. Through these results, they can look for the ways to provide better services to customers. Service users can ensure the objectivity of business plan based upon SEM.

• 유통과학연구
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• 제18권10호
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• pp.111-119
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• 2020

Purpose: The purpose of the current study is to examine the effects of labeling information on the consumers' evaluation, with a focus on the effects of the three types of labeling information on the product quality. Research design, data and methodology: This study conducted a survey of the women respondents living in Gyeonggi province, Korea, during the time period of April 20th through May 30th, 2020. The sample data have been used to run regression analysis, reliability analysis, frequency analysis and factor analysis. Results: The empirical results are summarized as follows: 1) the labeling information on the brand image has a significantly positive effect on the consumers' evaluation about product's functional quality; 2) the labeling information on the product characteristics has a significantly positive effect on the consumers' evaluation about the expressed quality; and 3) the labeling information on the brand image has a significantly positive effect on the consumers' evaluation about the perceived quality. Conclusions: The conclusion is that the labeling information on product characteristics and the brand image is estimated to be statistically significant, therefore the Korean outdoor-wear industry are required to upgrade the information on the brand image and the product characteristics.

• 한국소음진동공학회:학술대회논문집
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• 한국소음진동공학회 2005년도 추계학술대회논문집
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• pp.427-430
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• 2005

The quality of various noises generated in the refrigerator is one of the important factors in deciding quality of the product. The main focus of sound control design has been shifted from reduction of sound level to improvement of sound duality for customer's preference. Up to date the purpose of noise control is the minimization of noise level. However despite of gradual decrease of noise level, occasionally the perceptional quality of noise has not been improved. In this paper, the relation between subjective and objective evaluation of sound quality has established and sound quality index is developed using ANN for evaluation of refrigerator's noise of both the starting noise and the stable running noise of compressor. To verify the usefulness of the index, the results in this paper have been compared with those surveyed by Consumer Union in USA.

• 한국컴퓨터정보학회논문지
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• 제18권3호
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• pp.19-26
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• 2013

최근에 의료용 기능성 게임의 긍정적 효과가 입증되면서 사용자를 위하여 품질평가가 중요한 이슈가 되었다. 품질평가는 객관적인 기준과 평가요소 개발이 중요하다. 기능성게임의 품질평가는 프로그램적인 기술적 영역과 콘텐츠적인 비기술적 영역으로 나누어 진행된다. 본 연구에서는 품질평가 모델 개발 프로세스에 따라 심리 치료게임과 헬스 재활 치료게임에 대해 비기술적인 영역의 품질평가 요소를 개발하였다. 두 종류의 의료용 게임에 각각 5가지의 평가 요소를 추출하고 타당성을 확보하기 위해 의료 전문가들의 인터뷰를 진행하였다. 추출된 요소는 적합도 검사를 실시하여 검증하였다. 두 집단에 대한 카이제곱검정 결과는 유의미한 차이가 없었다. 본 연구 결과는 의료용 기능성게임을 설계하고 개발하는데 활용할 수 있을 것으로 기대한다.

• The Journal of Korean Physical Therapy
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• 제34권1호
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• pp.26-37
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• 2022

Purpose: Japan established the convalescent rehabilitation wards, corresponding to Korea's rehabilitation medical institutions, in 2000 and developed it into the present system through continuous revisions. This study sought to analyze the issues and tasks faced by Japan segregated by the period of revision of convalescent rehabilitation ward-related medical fee regulations, through a literature review and further aimed to explore the direction of development of domestic rehabilitation medical institutions. Methods: Ten revisions of the medical fee regulations were classified into three stages based on quality evaluation: (1) the quantitative expansion stage (2000-2006); (2) quality evaluation introduction stage (2008-2014); and (3) quality evaluation maturity stage (2016-2020). Results: The following issues and tasks emerged: (1) For the quantitative expansion stage; insufficient rehabilitation within the ward, insufficient after-hour rehabilitation, insufficient connection with acute-stage hospitals and maintenance facilities, and the low ratio of specialists. (2) For the quality evaluation introduction stage; disparity in the manpower between institutions, the necessity of a 365-day rehabilitation system, avoidance of critical patients, and the problem that an increase in the amount of rehabilitation did not lead to a qualitative improvement. 3) For the quality evaluation maturity stage; cream-skimming issues in selecting patients, inappropriate evaluation of rehabilitation effects, and the necessity of follow-up measures after discharge. Conclusion: It is worth referring to the established regulations in Japan, and concurrently it is necessary to strengthen the evaluation of the structures, processes, and results when operating and evaluating rehabilitation medical institutions in Korea taking into account the side effects that could be identified in Japan.

• 대한인간공학회지
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• 제29권2호
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• pp.217-224
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• 2010

Research has been conducted to examine the effects of mechanical and sound characteristics of fabrics on affective quality. The present study developed the Affective Quality Evaluation and Estimation System for Textiles (AQEEST) with distinguished features that can be effectively used in the affective research of fabric frictional sound. The AQEEST consists of three subsystems (affective quality evaluation, affective quality estimation, and audible distance estimation subsystems) and each subsystem consists of three to four modules (e.g., evaluation condition setup, evaluation experimentation, and textile database management modules) depending on its functional requirements. The affective quality evaluation subsystem was designed to help administer an experiment in a systematic manner and present acoustic and visual stimuli simultaneously in various gait conditions (walking, jogging, and running) to mimic a more realistic situation of textile frictional sound production. Next, the affective quality estimation subsystem was designed to estimate the sound characteristics, affective qualities, overall psychological satisfaction, and reference cluster of a textile using its mechanical and/or sound characteristic information. Lastly, the audible distance estimation subsystem was designed to estimate the just noticeable sound pressure levels and audible distances of a textile for various gait conditions using its mechanical characteristic information. The AQEEST can be upgraded by accommodating more affective quality study results for various textiles.

• 축산식품과학과 산업
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• 제7권1호
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• pp.59-63
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• 2018