• 한국시뮬레이션학회논문지
• /
• 제13권4호
• /
• pp.31-42
• /
• 2004

GDS (Grating automatic Drawing System), which is an automatic design system of a metal product called grating, is a system that produces various detailed drawings on the basis of information within a Plan Drawing that represents layout of the grating such as locations, shapes, directions, etc. However, automatically produced drawings by GDS do not fully satisfy the standard of the general dimension marking method used among the layout designers. The lack of this standard quality mainly results from the fact that overlapping among dimension markings appear frequently. To solve the overlapping problem we applied the rule-based expert system. The rules are designed based on the expertise of skilled layout designers within the grating production lines.

• 한국의류산업학회지
• /
• 제12권5호
• /
• pp.657-666
• /
• 2010

As the beauty industry has strong intangible attributes unlike the other service industry, the provision of service quality capable of fulfilling customer's desire and customer's satisfaction activity due to this are important. The purpose of this research is to provide marketing materials capable of maximizing consumer's satisfaction as a study on assessment of service quality according to a character type of customers by beauty shop type with the target of customers using a beauty shop. The sub-dimension of a personality type of beauty shop's customers is five factors, which were named neurose, sincerity, extroversion, openness and affinity, and the sub-dimension of service quality is five factors, which were named specialty, responsiveness, empathy, tangibility and reliability. It could be known that the service quality according to the character type of customers by beauty shop has influence on all of tangibility, reliability, expertise, responsiveness and empathy factors. Accordingly, this research would be utilized as good material for service improvement that can divide service quality by beauty shop and maximize satisfaction of consumers. Based on the above research results, marketing implications are that the customized promotional management according to the character type of customers by beauty shop is necessary and the granular management manual according to customer's differentiation by beauty shop is necessary. The effect that a personality type of customers by beauty shop has on the empathy factor among service quality factors shows a significant difference in neurose and openness factors in case of beauty salons, and shows a significant difference in sincerity and openness factors in case of skin care salons.

• 대한지역사회영양학회지
• /
• 제5권2호
• /
• pp.236-242
• /
• 2000

Due to the diversification of the food industry and its heightened competition, the marketing strategy to be required the most would be to improve competitiveness by enhancing customer loyalty as a resulting variable of customer satisfaction. Thus, this study, taking a food service provider as a subject, is to find factors and the scope of the perceived quality ; and to analyze how far the perceived service quality factor as such could explain customer′s overall satisfaction and customer loyalty ; finally to provide basic data for establishing a customer satisfaction marketing strategy as related to customer loyalty. The results of the study are as below. 1) 25 factors of service quality perceived by a food service provider have been categorized into 8 independent dimensions through factor analysis. Each of them are named ′Employee attitude′, ′Cleanliness′, ′Reputation′, ′Reliability′, ′Food′, ′Price′, ′Convenience′, ′Variety′, all of which explain 64.3% of the service again quality perception level. 2) After classifying customers into 3 groups according to two criteria -"will buy the service again" and "will suggest it to others" and making a pair of service providers with each customer, each customer loyalty group compared the service quality perception factor of the food service provider. The result was that the group having both the " will buy the service again" and "will suggest to others" criteria, that is, with higher loyalty, tend to have higher points than other group s in the dimension of ′Employee attitude′ and ′ Cleanliness′(p〈0.05), which means these two dimensions are closely related to customer loyalty. 3) From a regression analysis for the service quality perception level of the food service provider and overall satisfaction, it has been found that : the regression models are different for each group, that ′Employee attitude′ seems to be related more closely to the group with higher loyalty(p〈0.05); that the ′Price′dimension is found to be a meaningful factor to the group categorized not having "will buy the service again" and "will suggest to others" criteria(p〈0.05).

• 경영과정보연구
• /
• 제35권3호
• /
• pp.249-272
• /
• 2016

오늘날 서비스기업에서는 다양한 방법을 통하여 고객 만족을 개선하려고 노력하고 있지만 큰 실효성을 보여주고 있지 않다. 본 연구는 품질차원의 이원적 측면을 바탕으로 하여 고객접촉정도에 따른 4가지 산업군을 연구대상(호텔 수리 교육 의료서비스)으로 선정하여 산업별로 품질의 이원적 측면을 비교 측정한 후, 이에 대한 개선 방안을 제시하는 것이다. 따라서 본 연구의 목적은 첫째, Schmenner의 서비스 프로세스 매트릭스를 기준으로 고객접촉정도에 따라 서비스산업을 선정하고 SERVQUAL을 이용하여 고객들이 원하는 요인에 대해 알아보고 Kano모형을 적용해 이를 서비스품질의 유형으로 구분하고, 둘째, Timko의 고객만족계수와 잠재적 고객만족 개선지수(PCSI Index)를 이용하여 각 산업별 우선고려사항을 도출하고 이를 비교하여 고객만족을 높일 수 있는 방안을 제시하는 것이다. 본 연구의 결과, 우선 첫째, 4가지 서비스산업에서 공통적으로 '현대적 외관/시설'이 모두 매력적 품질로 분류되었으며 고객만족계수 역시 모두 높게 나타났다. 이는 서비스산업에서 유형성 측면이 고객들의 서비스 품질 평가기준에서 매우 높은 중요도를 갖고 있다는 것으로 해석할 수 있다. 둘째, 수리서비스를 제외한 3가지 서비스산업에서는 고객의 입장을 이해하고 이를 해결하고자 하는 유연성을 갖는 공감성 측면의 개선으로 인하여 고객만족도를 향상 시킬 수 있다는 것을 시사하고 있다. 셋째, 이 4가지 서비스산업에서 공통적인 부분은 모두 공감성 측면에 대하여 매력적 품질속성으로 분류가 되었지만 현재의 만족도는 고객의 기대수준에 미치지 못하였기에 본 공감성 측면에 대한 개선이 우선적으로 이루어져야 한다는 것을 확인할 수 있었다.

• 경영과정보연구
• /
• 제1권
• /
• pp.293-307
• /
• 1997

This paper addresses the critical factors of customer satisfaction between department store which is characterized as a good service quality and discount store which has a competitive advantage on price dimension. The result showed that overall satisfaction of department store was slightly higher than that of discount store. Also, it was found that only service quality was a good indicator as a customer satisfaction of department store. However, overall satisfaction of discount store was significantly affected by both price and service quality. The study contributes to our understanding of how department store and discount store develop KSFs(key success factors) of customer satisfaction.

• 한국주거학회논문집
• /
• 제5권1호
• /
• pp.71-84
• /
• 1994

This article tries to develop an instrument for assessing the quality of housing environment by using 67 housing environment variables. The method of factor analysis is used to explore the dimension of the quality of housing. As the result, 5 dimensions of housing environment are extracted. They are, according to the order of their importances, house structure and indoor environment, outdoor facilities and natural environment, indoor facilities and economy, public facilities and social relationship, and convenient facilities and residential feasibility.

• 대한간호학회지
• /
• 제18권2호
• /
• pp.189-196
• /
• 1988

Health, a major concept in nursing, has not yet consistent or agreed upon definition. Although effective health care depends on clear communication between health care provider and client clear definition of health would enhance the promotion of quality in health care. There are no agreed definitions or criteria for overall health. An essentialstep would seem to be to determine commonly held meaning about the concept of health. Therefore, the study was aimed at identifying the Adult's perceptions of health concept. The subject's consisting of 312 adults, who were sampled through area sampling from May 10 to May 30,1988. The instruments used for this study were Health Conception Scale, which was developed by Smith, Laffrey's revised and tested its reliability. The data was Analyzed by S.P.S.S. program and the results were as follows ; 1. The results of the reliability test for content of health concept was $\alpha$＝.87. 2. The respondents perception of Health Meaning were inclined to emphasize the functional / role performance dimension rather than clinical dimension. 3. The perceptual level of health concept was proved to be significantly different by the variable : age, sex, religion, area marital status. In conclusion, adult's perception of Health Concept is revealed that functional and role performance dimension is more important than other dimensions. Futher study is necessary to clarify the structure of functional, adaptive, eudaimonistic dimension and systematic study with subculture will be and repetitive verification and modification of this tool is demanded.

• 대한기계학회논문집A
• /
• 제28권7호
• /
• pp.961-969
• /
• 2004

Most manufacturing companies are trying to develop a competitive product by increasing the quality, shortening time to market and reducing the cost of a product. Collaborators related to the development of a new product want to confirm geometric forms and dimensions during the design process, as well as to verify dimensional errors of a product during the fabrication process. Objective of this paper is the development of a collaborative design and dimension verification system on the Internet. STEP files obtained from the design process are used for the design and dimension verification. Functions of the design and dimension verification modules are constructed over the ActiveX control using the visual C/sup ++/ and OpenGL. By using mark up functions over the Internet, collaborators check geometries, interferences, dimensional errors, human factors and form errors, as well as share their design ideas and opinions with XML rapidly and remotely. The usefulness of the developed system is confirmed through case studies.

• 자연과학논문집
• /
• 제7권
• /
• pp.67-73
• /
• 1995

본 논문에서는 인간시각 시스템의 특성을 이용하여 세그멘테이션을 행하는 새로운 텍스처 세그멘테이션 영상코딩 기술을 제안한다. 제안된 방법은 영상을 HVS가 인지한 러프니스 정도에 관하여 영상을 텍스처와 같은 성질의 영역으로 세그멘테이션하는 방법론을 제안하여 상 세그멘트를 갖는 세그멘테이션 영상코딩기술의 문제점을 해결한다. 세그멘테이션은 텍스처 영역을 3 가지의 다른 텍스처 크래스(인간이 인지한 상 인테셔티, 부드러운 텍스처 및 거칠은 텍스처)로 구분하기 위해서 프락탈 디멘션을 임계하여 얻는다. 프락탈 디멘션을 근사하기 위한 적당한 브락 크기를 결정하는 것이 중요하다. 좋은 화질을 갖는 재생 영상은 여러 종류의 영상에 대해서 약 0.1에서 0.25 비트/픽셀에서 얻는다.

• 천문학회지
• /
• 제49권6호
• /
• pp.255-259
• /
• 2016

We estimate the fractal dimension of the ${\rho}$ Ophiuchus Molecular Cloud Complex, associated with star forming regions. We selected a cube (${\upsilon}$, l, b) database, obtained with J = 1-0 transition lines of $^{12}CO$ and $^{13}CO$ at a resolution of 22" using a multibeam receiver system on the 14-m telescope of the Five College Radio Astronomy Observatory. Using a code developed within IRAF, we identified slice-clouds with two threshold temperatures to estimate the fractal dimension. With threshold temperatures of 2.25 K ($3{\sigma}$) and 3.75 K ($5{\sigma}$), the fractal dimension of the target cloud is estimated to be D = 1.52-1.54, where $P{\propto}A^{D/2}$, which is larger than previous results. We suggest that the sampling rate (spatial resolution) of observed data must be an important parameter when estimating the fractal dimension, and that narrower or wider dispersion around an arbitrary fit line and the intercepts at NP = 100 should be checked whether they relate to firms noise level or characteristic structure of the target cloud. This issue could be investigated by analysing several high resolution databases with different quality (low or moderate sensitivity).