• 비교교육연구
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• 제18권4호
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• pp.27-55
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• 2008

질 관리와 개선이 고등교육기관의 생존과 국가 경쟁력의 중요한 요소로 부각되면서, 질 관리 방안은 국가 차원뿐만 아니라 국경을 넘어선 관심사로 떠오르고 있다. 많은 나라들이 질 관리 체제를 확립하고 적용하기 위한 노력을 경주해 온 가운데, 이것이 실제 고등교육 기관에서 어떻게 적용되고 있는가에 대해서는 충분한 연구가 이루어지지 못하였다. 따라서 본 연구는 영국의 고등교육 질 관리체제를 대학 차원에 초점을 두고 스코틀랜드를 중심으로 살펴보고자 한다. 스코틀랜드의 질 관리와 개선시스템(Quality Assurance and Enhancement)은 학생의 참여와 질 관리 문화를 강조하는 만큼, 본 연구는 이해관계자 이론에 근거하여 에든버러대학 교육학부를 중심으로 내부 이해관계자들의 인식을 분석함으로써 대학에서 이루어지는 질 관리의 실태를 살피고 더 나은 실천을 위한 방안과 시사점을 도출하고자 하였다. 이해관계자 분석 결과 질 관리와 개선 시스템(QAE)은 학교 내부 이해관계자들의 질 관리에 대한 높은 이해와 관심수준을 보이며 비교적 성공적으로 적용되고 있으나, 현재 활용되고 있는 전략은 여전히 학생과 교직원 일부에서 충분히 기능하지 못하고 있는 것으로 나타났다. 따라서 더 나은 실천을 위해서는 더욱 폭 넓은 정보의 공개와 점진적 평가 과정, 의사소통과 행정적 지원이 요구된다.

• The Journal of Asian Finance, Economics and Business
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• 제7권9호
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• pp.439-453
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• 2020

The purpose of this study is to investigate the impacts of business service quality on satisfaction, commitment, performance, and loyalty in higher education. A survey was given to undergraduates involved in business through employment and start-up companies at a private university in Korea. With 252 respondents, this study used exploratory factor analysis and reliability analysis to verify the reliability and validity of measured variables. Multiple regression was employed as a statistical method for the hypotheses of the study. The research questions were: 1) How do education SERVQUAL factors (tangibles, responsiveness, reliability, assurance, and empathy) affect customer satisfaction? 2) How do education SERVQUAL factors affect customer commitment? 3) How does customer satisfaction or commitment affect education performance? 4) How does customer satisfaction, commitment or performance affect their loyalty in higher education? The findings show that most dimensions of business service quality have effects on satisfaction and commitment, and satisfaction and commitment have a positive effect on performance. Additionally, satisfaction, commitment and performance all have an effect on loyalty. This study confirmed the need for the improvement of business service quality in a private university. Additionally, it highlighted the importance of user satisfaction, commitment and performance in order to increase the loyalty level of undergraduate students.

• 비교교육연구
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• 제28권4호
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• pp.83-106
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• 2018

본 연구는 영국 대학들의 고등교육 프랜차이즈 운영 및 질 관리 실태를 분석할 목적으로 수행되었다. 영국의 중부랭카셔대학, 리버풀존무어스대학, 런던메트로폴리탄대학의 사례를 프로그램 운영 배경, 협력 내용 및 운영형태, 추진체계 및 절차, 품질관리라는 4개 영역을 토대로 분석한 결과, 주요 특징은 다음과 같이 밝혀졌다. 첫째, 영국 대학들의 프랜차이즈 방식 교육과정 공동운영은 학생 자원과 재정의 확보라는 영국 대학의 관심과 국제화 및 위상 제고라는 파트너 대학의 관심이 호혜적으로 반영된 것이다. 둘째, 협력 분야는 영국 대학의 강점 분야와 파트너 대학의 필요에 따라 결정되었으며 영국 대학의 자율성에 힘입어 운영 형태와 학위수여 방식은 다양화되어 있다. 셋째, 프랜차이즈 운영의 투명성과 타당성 확보를 위한 추진체계가 중층적으로 구성되어 있으며, 프로그램 도입 단계에서 대학 본부의 지원이 체계적으로 제공된다. 넷째, 영국 대학들은 본교와 동일한 품질의 교육서비스를 파트너 대학에 제공하기 위해 엄격한 자체 품질관리를 시행하고 있으며 그 과정에서 고등교육질보장청(QAA)은 중요한 안내 역할을 수행한다. 이상 연구 결과를 토대로 고등교육 프랜차이즈에 관심을 가진 우리나라 대학들과 정부가 해외진출 시 유념할 시사점을 도출하여 제시하였다.

• Asia pacific journal of information systems
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• 제28권3호
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• pp.167-182
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• 2018

The purpose of this study is to investigate the relationship between knowledge sharing and academic performance in the context of quality-assurance related work. It furthermore aims to explore the role of information technology in mediating this relationship. Quantitative method was applied to collect data from the participants using an online-based questionnaire. Convenience sampling technique was used. The responses were collected from 140 participants in a university from Saudi Arabia. The study found a strong positive relationship between knowledge sharing and individual performance. It was also found out that information technology partially mediates the relationship between knowledge sharing and individual performance. The research unearths the significant contribution made by information technology in mediating the relationship between individual-level knowledge sharing and the individual performance. This helps to understand the positive impacts on individual work performance in institutions of higher education that would be derived if individuals use various forms of IT to share knowledge. The focus of the research is the individual performance as the pertinent contribution towards positive outcomes in institutional performance.

• International Journal of Computer Science & Network Security
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• 제24권1호
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• pp.187-195
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• 2024

This is an extended paper explaining the role of E-learning and quality development in the current situation. Amid Covid:19, E-Learning has achieved a new miles stone in imparting education and all levels of institutions have transformed their learning platform from face to face to virtual learning. In this scenario E-Learning is facing two major challenges, first to ensure the ability of computer systems or software to exchange and make use of information on virtual platform (interoperability) and secondly, developing quality learning through e-Learning. To impart learning and teaching (L&T) through E-learning, Middle East University (MEU) has adopted Learning Management Services (LMS) through Blackboard. The university has three types of L&T methods; full online, Blended and Supportive. This research studies the concept, scope and dimensions of interoperability (InT) of E-Learning in MEU then the connection and interdependence between with quality development. In this paper we have described the support and the importance of finest standards and specifications for the objectives of InT of E-Learning and quality development in MEU. The research is based principally on secondary data observed from MEU E-Learning deanship. Also sample of 20 E-Learning experts at MEU were given closed ended as well as semi closed questionnaires for evaluating the assurance of InT of E-Learning and quality development. These experts are mainly certified online facilitators and admin staff. Results provide the verification of application and presence of InT of E-Learning and assured the quality development process in MEU.

• 비교교육연구
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• 제28권3호
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• pp.49-75
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• 2018

호주와 홍콩은 국가자격체계가 잘 갖춰져 있는 국가로 다양한 고등교육기관과 고등교육수준 프로그램에 대한 질 관리와 인증이 운영되고 있다. 본 연구의 목적은 호주와 홍콩의 고등교육기관 평가인증 사례를 비교 분석하여 국내 평가인증체제에 기초자료를 제공하고자 한다. 이를 위해 Kis(2005)의 분석틀을 수정 및 보완하여 호주의 고등교육질관리기구(TEQSA)와 홍콩의 학술 및 직업자격평가 심사국(HKCAAVQ) 사례를 분석하였다. 호주와 홍콩의 고등교육기관 질 평가 보증은 공통적으로 '인증(accreditation)' 을 강조하고, 아울러 고등교육 수준의 자격, 학위, 교육프로그램의 질 인증을 위해 별도의 평가기관을 운영하고 있었으며, 해당 기관에서 인증평가를 실시하고 있다. 호주와 홍콩의 사례를 살펴보았듯이 우리나라의 고등교육 학제 및 자격체제와는 상이하기 때문에 직접적으로 고등교육기관 평가기준을 적용하기에는 제한이 있지만, 국가 간 고등교육 인적 자원을 교류하는 차원에서 국제적인 통용성을 고려하여 고등교육 질 관리 기준을 참고하여 고등교육기관 평가를 실시하는 것이 필요할 것이다.

• 한국유기농업학회지
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• 제31권2호
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• pp.135-155
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• 2023

The purpose of this study is to investigate the relationship between the service quality of WPL (Work Place Learning) and the revisit intention through customer satisfaction, targeting users who use the WPL. Data to achieve the purpose of this study were conducted for trainees who had received on-the-job training at 4 selected WPL in Jeollabuk-do. Out of the 210 copies of questionnaires, 170 were picked up, and all of them were used for analysis. As a result of the analysis, First, as a result of analyzing the relationship between service quality and customer satisfaction in WPL, it was discovered that among the service quality components, Responsiveness, Assurance, and Empathy had a substantial influence on customer satisfaction, while Tangibles and Reliability of service quality did not appear to have any significant effect. Second, it was discovered that customer contentment had a considerable influence on revisit intention after evaluating the link between customer satisfaction and revisit intention. It can be shown that the higher the level of client happiness, the greater the likelihood of returning. Third, as a result of analyzing the relationship between service quality and revisit intention of WPL, among service quality factors, Reliability, Responsiveness, and Empathy were found to have a significant effect on revisit intention. As a result of verifying the mediating effect of service quality at WPL on revisit intention through customer satisfaction, responsiveness, assurance, and empathy of service quality were found to be significant in their relationship with revisit intention.

• The Journal of Asian Finance, Economics and Business
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• 제7권12호
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• pp.845-852
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• 2020

The study aims to investigate the implementation of the internal quality assurance system (IQAS) on HEIs performance, mediated by financial management accountability. The commitment from foundation leadership on financial management accountability and their implications for HEIs' performance is also carefully examined. This study employs samples of 108 respondents from the leadership of private HEIs under Region IV Service Institutions. The purposive sampling, as a part of non-probability sampling was chosen as the sampling technique. Statistical data analysis conducted by use the structural equation model to test the hypothesis. The results reveal that the implementation of IQAS does not influence the financial management accountability, but it has an essential role on HEIs' performance. Moreover, foundation leadership's commitment has a significant positive effect on financial management accountability and HEIs' performance. Financial management accountability also has a significant positive effect on HEIs' performance. Financial management becomes important because the entire activities of HEIs should end with financial reporting. Therefore, financial and non-financial aspects are two interrelated and complementary aspects in the accreditation process. The findings of this study suggest that that performance measurement is very crucial as a part of the efforts to meet the general accountability requirement for organizations, particularly in HEIs.

• 한국식생활문화학회지
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• 제27권6호
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• pp.646-658
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• 2012

This study was conducted to investigate the differences in households, parental perception, and dietary behaviors of preschool children from kindergartens with environment-friendly food service (environment-friendly food service group; EFG) versus children from kindergartens with general food service (general food service group; GFG). We sought this basic information to examine the impact of environment-friendly agricultural products in preschool food services. Age, education level, and monthly family income of the EFG were significantly higher than the GFG. The frequency of purchasing environment-friendly agricultural products was significantly higher in the EFG than the GFG, with the most frequently purchased items in both groups being vegetables. The GFG had a significantly higher perception than the EFG in the superior quality of environment-friendly agricultural products; however, a greater proportion of the GFG than the EFG thought environment-friendly products were too expensive. The most frequent reason for purchasing environment-friendly agricultural products in both groups was safety. When purchasing environment-friendly agricultural products, the most important selection factor for the majority of both groups was the label certifying quality assurance. Both groups also considered price reduction as essential for promoting environment-friendly agricultural products. In regard to parental perceptions on food service in kindergarten, the EFG had a significantly higher satisfaction with the nutritional adequacy of the menu compared to the GFG. Both groups considered food safety and health as primary reasons for using environment-friendly foods in the preschool food service, with a greater proportion of the EFG than the GFG responding this way. There were significant differences between the EFG and GFG, as the main satisfaction from using environment-friendly foods in the EFG was safety, freshness, and good hygiene, whereas the main satisfaction in the GFG was a good food service menu, freshness and good hygiene. Dietary behaviors of preschool children in the EFG were also significantly superior to the GFG. Thus, environment-friendly agricultural products have positive effects on the dietary behaviors of preschool children and should be increased in the preschool food service. Lowering prices and a strict supervision of quality assurance is also necessary to promote consumption of environment-friendly food materials.

• 디지털융복합연구
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• 제17권5호
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• pp.11-21
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• 2019

급변하는 교육 기술과 트랜드로 교육용 디지털 콘텐츠를 제공하는 서비스는 기존 콘텐츠가 내용적 변화와 영상적/기술적 품질의 재평가 및 폐기 등이 필요한지에 대한 관리보다는 최신의 기술과 트랜드에 맞춤화된 콘텐츠를 제공하는데 급급했다. 본 연구에서는 교육용 디지털 콘텐츠의 질 관리를 위해 적합한 수명주기와 효과적인 재평가 주기에 대한 시사점을 도출하고자 국내 교육 서비스에 대한 사례를 탐색하였다. 이를 위해 국내 교육 서비스 중 초 중등, 고등, 평생교육에서 대표적인 서비스 사례를 선정하여 담당자로 구성된 초점그룹인터뷰(FGI, Focused Group Interview)를 실시하였다. 인터뷰 결과를 바탕으로 각각 학교급에 따른 교육용 디지털 콘텐츠에 대한 수명주기를 분석하고, 시사점을 도출하였다. 본 연구는 교육용 디지털 콘텐츠에 대해 수명주기에 의한 질 관리의 필요성을 제기함으로써 기관 자체적으로 체계 없이 수행하고 있는 기 콘텐츠의 관리를 좀 더 체계화된 수명주기 정책을 통해 관리하기 위한 기반을 마련하였다는데 의의가 있다.