• 산업경영시스템학회지
• /
• 제43권1호
• /
• pp.50-60
• /
• 2020

The omni-channel customer system is the communication system between enterprise and customer via multiple channels such as mail, email, SMS, and mobile. The omni-channel customer system complements each other channel through the integration of each channel. The purpose of this research is to derive key factors and calculate the weights that a financial enterprise considers when adopting the omni-channel customer system. For this research, we analyzed the request for proposal documents used for the omni-channel customer system implementation projects in the financial enterprise. Also, we derived, classified, and stratified the key factors to be considered for the introduction of the omni-channel customer system in the financial enterprise. As a result of analyzing the key factors, customer experience, operations, and security were identified as the components of the top category in introducing the omni-channel customer system in the financial sector. Furthermore, the weight for each key factor was calculated by using ANP. As a result of ANP, operations, customer experience, and security were important in order. Also, the degree of easiness for connecting with other systems and the various abilities for representing the contents of the omni-channels were derived as the important key factors.

• 한국항만학회지
• /
• 제13권2호
• /
• pp.215-232
• /
• 1999

Privatisation has emerged within the past few decades as one of the most significant challenges to public ports and their governments throughout the world. More than forty countries have committed to some form of port privatisation thus far and they will quite likely be joined by dozens more by the turn of the century. A decision to privatise ports can be driven by a variety of forces. The most obvious is to relieve a financially strapped government by turning to the private sector for an infusion of capital required to modernise and sustain port operations, or to bolster the national treasury. Inefficient and costly port operations can seriously impair the competitiveness of a nation’s export industries and artificially raise the cost and thus constrain the availability of imported goods. Privatisation in certain circumstances therefore holds the promise of stimulating economic growth particularly for those whose livelihood depends directly upon port activity and trade. The main objective of this paper is first of all, to introduce a variety of methods of port privatisation after reviewing the reason why port facilities should be privatised. This paper also aims to make some proposals with which a port privatisation process in Korea can be improved after summarising the present Terminal Operating Company(TOC) system propelled by Ministry of Maritime Affairs and Fisheries.

• 한국항해항만학회지
• /
• 제36권7호
• /
• pp.545-552
• /
• 2012

Domestic marina facilities today consist mostly of composite-type marinas with particular spatial composition characteristics, due to the regulatory restrictions that keep their development in the public sector and the tepid growth of marine leisure-sports. To develop a marina club design appropriate for domestic conditions, this study establishes space program standards for designing Korean marinas based on a case analysis of existing marina clubs and a survey of floating marina clubs. It is possible for a current composite-type Korean marina club to have a spatial composition of 16~18% for marina-exclusive facility (mFA), 47~49% for commercial facility (cFA), 27~30% for public space (pFA) and 5~8% for management space (emFA). With this composition as a basis, space program estimation of a Korean marina club can be done through the process of estimating in order the marina-exclusive facility area, the floor area by each space and the total floor area, the first floor area, the deck area and the pontoon area. Since the space program established in this study can be utilized as a tool for designing a Korean marina club, it is expected to be helpful in designing marina clubs in the future.

• Safety and Health at Work
• /
• 제10권2호
• /
• pp.188-195
• /
• 2019

Background: Mine workers in South Africa face challenges relating to poor health and safety, including fatigue risks, and poor socioeconomic and living conditions. Fatigue results in impaired mental and physical performance. The aim of this study was to assess contributors to fatigue of mine workers in South Africa. Methods: Data collection took place at four gold mines and one platinum mine in South Africa. A total of 21 focus groups were held with individuals in management, union representatives, and mine workers, and 564 questionnaires were completed by mine workers to gather information about fatigue and potential contributors to fatigue at these mines. Results: Qualitatively (through focus groups), fatigue was attributed to extended working hours, harsh working conditions, high workloads, production pressure, and resource constraints, along with aspects relating to demographic and socioeconomic factors, living conditions, lifestyle, health, and wellness. Greater fatigue was significantly associated with younger age, indebtedness, a lack of exercise, poor nutrition, less sleep, increased alcohol use, poor self-reported health, more sick leave, higher stress, and lower job satisfaction. Conclusion: The aim of the study was achieved; numerous work-, sociodemographic-, lifestyle-, and wellness-related factors were linked to fatigue in the participating mine workers. Contributors to fatigue should be addressed to improve health, safety, and sustainability in the industry.

• 한국IT서비스학회지
• /
• 제18권1호
• /
• pp.45-61
• /
• 2019

Blockchain technology, which enables transparent transactions among individuals without central control, opens up diverse business possibilities. It is also expected that blockchain will have a ripple effect on the entire area of society including finance, manufacturing, distribution, and the public sector. Previous studies related to the blockchain also deals with its functional features and application to industrial and public fields. In the new technology such as blockchain, it is necessary to know what social perception is in order to create technological development environment, but there is a lack of research on it. Therefore, this study aims to find out the implications for industrial and policy direction by analyzing issues related to the blockchain in South Korea and the US through text mining. From these two countries, we collected text data related to blockchain in online communities and internet articles. Then, we did co-occurrence analysis and topic modeling on them respectively. As a result of this study, we have found common points and differences in keywords and topics extracted from social media in the two countries. Based on them, we can offer helpful suggestions for building a sound blockchain ecosystem, and directions for future research.

• 융합경영연구
• /
• 제9권1호
• /
• pp.41-50
• /
• 2021

Purpose: In general, when a company wants to build a brand, its brand managers research the market and industry trends and then make decisions regarding the brand architecture and brand positioning development. This study was conducted not only in the service industry but also in manufacturing, finance, public institutions, and a variety of other business institutions. This led to a statistically significant difference between the status of external mobile branding for each business sector, and brand commitment and performance. Research Design, Data and Methodology: External mobile brand communication activities influence on employees' brand commitment. External mobile brand communication has a greater impact on employee brand commitment than any other factors. Result: Among the three external mobile branding activity variables, the external mobile brand communication variables have the greatest impact on employee brand performance. This supports the arguments proposed by that external mobile brand communication has a greater impact on employee brand commitment than any other factors. Conclusion: As a result, public institutions, such as ordinary businesses, need to recognize that external branding activities that enhance employee brand performance should be a key management activity. In contrast, financial institutions have the highest leadership activities and employee brand commitment.

• 정보처리학회논문지D
• /
• 제16D권3호
• /
• pp.417-422
• /
• 2009

학술적 중요성 이외에 실무적으로도 정보시스템 효과성 측정을 위한 측정지표의 타당성 검증은 중요하다고 할 수 있다. 최근 정보시스템 또는 정보기술에 대한 투자가 급증함에 따라 민간기업에서도 IT 투자의 비즈니스 가치에 대한 관심이 높아지고 있다. 한편 민간부문뿐만 아니라 공공부문에서도 한정된 국가예산을 가지고 투입되는 정보화 부문에 대한 투자효과 평가의 필요성이 부각되고 있다. 최근 여러 정부부처별로 진행되고 있는 공공 정보화사업의 체계적이고 비교가 가능한 성과평가를 위해서 공공정보시스템 효과성의 개념을 정의하고, 이를 측정하기 위한 측정지표의 개발 및 타당성 검증이 요구되고 있다. 이에 따라 행정정보DB구축사업을 대상으로 공공정보시스템 효과성 측정지표의 타당성을 검증해 보았다.

• 한국정보시스템학회지:정보시스템연구
• /
• 제32권1호
• /
• pp.109-146
• /
• 2023

Purpose With Intelligent public service (IPS), it is possible to automate the quality of civil affairs, provide customized services for citizens, and provide timely public services. However, empirical studies on factors for the successful use of IPS are still insufficient. Hence, the purpose of this study is to empirically analyze the factors that affect the success of IPS with classification function. ISSM (Information System Success Model) is considered as the underlying research model, and how the algorithm quality, data quality, and environmental quality of the discrimination system affect the relationship between utilization intentions is analyzed. Design/methodology/approach In this study, a survey was conducted targeting users using IPS. After giving them a preliminary explanation of the intelligent public service centered on the discrimination system, they briefly experienced two types of IPS currently being used in the public sector. Structural model analysis was conducted using Smart-PLS 4.0 with a total of 415 valid samples. Findings First, it was confirmed that algorithm quality and data quality had a significant positive (+) effect on information quality and system quality. Second, it was confirmed that information quality, system quality, and environmental quality had a positive (+) effect on the use of IPS. Thirdly, it was confirmed that the use of IPS had a positive (+) effect on the net profit for the use of IPS. In addition, the moderating effect of the degree of knowledge on AI, the perceived accuracy of discriminative experience and IPS, and the user was analyzed. The results suggest that ISSM and TOE framework can expand the understanding of the success of IPS.

• 자원ㆍ환경경제연구
• /
• 제29권4호
• /
• pp.443-468
• /
• 2020

전기차 관련 기술 발달과 보급 확대로 화물, 이륜차 등 일반승용 부문을 넘어 육상수송 전반에 걸친 연료전환 효과가 발생하고 있다. 본 연구는 대도시에서 긴 주행거리를 운행하는 사업용 승용차(택시)의 연료전환에 따라 발생하는 대기환경편익을 택시의 운행특성과 충전전력의 발전원별 비중을 동시에 반영하여 추정하였다. 분석 결과 LPG를 연료로 하는 택시의 연료 전환 효과는 제8차 전력수급기본계획을 기초로 한 발전원별 비중을 고려했을 때 약 21.5원/km로 분석되었으며, 택시 한 대가 출고되어 폐차될 때까지의 전체 운행거리를 기준으로 할 때 약 860만 원 수준으로 추정되었다. 이러한 연구 결과는 최근 국내외에서 활발히 추진되고 있는 재생에너지발전 및 전기자동차 보급 확대 정책의 필요성 및 당위성을 보여준다.

• 기술혁신학회지
• /
• 제11권4호
• /
• pp.639-670
• /
• 2008

Kaplan과 Norton(1992)에 의해 소개된 BSC(balanced scorecard)는 다양한 기업과 산업에서 일반적인 성과평가 도구로 활용되고 있다. BSC는 전략적 목표를 구체적인 운영지표에 연계시켜 기업의 목표달성을 효과적으로 평가할 수 있도록 해 주는 장점이 있다. 본 연구는 설립 목적상 공공성을 갖으면서 지식전문가로 구성된 국가R&D조직에 BSC시스템을 구축하고 적용한 사례를 보여준다. 이러한 공공 전문조직이 BSC를 통해 전략적 방향을 재정렬하고 전략집중형 조직(Strategy Focused Organization)으로 변화하기 위해서는, 기관의 고유 미션으로부터 시작하여 비전 재설정, 전략방향과 목표 수립, 핵심성과지표 도출, 전략지도(Strategy Map) 설정, 모니터링 시스템 구축에 이르는 BSC 전체 구축과정에서의 방법론에 대한 이해와 현실적 적용이 성공의 핵심적인 요소라 할 수 있다. 이에 본 K연구원의 사례에서는 그러한 적용과정을 보여줌으로 해서 공공연구기관의 BSC구축에 대한 유익한 시사점을 제공하고자 한다.