• 대한지역사회영양학회지
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• 제4권3호
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• pp.454-465
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• 1999

Consistently delivering good service quality is a complex and dynamic process. In this matter, service differs from tangible products and is highly dependent on the business and service provider. Therefore, efficiently managing the process of delivering service quality can contribute to profits for organization and satisfaction to customers. This study was performed to define service quality, and to investigate the personal and operational characteristics that impacts the service quality provided by foodservice provider. The responses from 278 foodservice providers and 427 customers in 82 fast-food and family restaurants were used in this analysis. Descriptive, Factor Analysis, T-test, ANOVA, and Correlation Analysis were used for statistical Analysis. The Results of this study were as follows : 1) The perception of foodservice provider was significantly higher than that of the customers in most of the 21 service quality attributes. 2) The 6 dimensions derived from Factor Analysis explained 56.8% for service quality. 3) Among the personal characteristics of the foodservice provider, the level of education and the position in the job led to a significant difference in some of the service qualities. 4) The type of restaurant played an important role in foodservice providers'perception of service quality. 5) Month since opening had a negative correlation with 'Atmosphere' and a positive correlation with 'Reputation', while the number of seats showed a positive correlation with 'Atmosphere' and a negative correlation with 'Food'and 'Convenience'. 6) In general, the characteristics of sales had a positive correlation with service quality. 7) The proportion of part-time employees showed a negative correlation with 'Atmosphere' and 'Food', and a positive correlation with 'Reputation'.

• 대한전자공학회논문지TC
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• 제47권6호
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• pp.49-57
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• 2010

인터넷을 통한 TV 서비스는 다양한 형태로 나타나지만, 금후 IMS 기반 IPTV 서비스를 제공하는 형태가 유력한 방식 중 하나이다. 따라서 IMS 기반 IPTV 시스템에 인터넷을 중심으로 하는 웹기반 IPTV 사업자가 IMS 기반 IPTV 가입자에게 서비스를 제공하는 방법에 대해 연구한다. 웹기반 콘텐츠 사업자를 IMS 기반 IPTV에 접속 가능한 3가지 방안을 제시한다. 그 중 하나는 IMS의 I-CSCF에 접속할 때, DNS 서버 및 HSS 서버를 이용하는 2가지 방식, 다른 방안으로는 IMS의 S-CSCF에 접속되어 서비스를 제공하는 방식이다. 그리고 제시한 3가지 방식의 특성 평가를 위해, 인터넷 중심의 웹기반 콘텐츠 사업자를 수용에 따라 발생하는 트래픽 특성과 각 방식별로 트래픽 모델에 대해서도 분석한다. 이를 기본으로 시뮬레이션 모델을 통해 제안한 3방식에 대해 세션 설정지연 시간을 분석하고, CSCF에 Gateway AS을 매개로하여 서비스를 제공하는 방식이 세션 설정 지연 특성 관점에서 가장 우수함을 분명히 한다. 또 IPTV 시스템의 전송 프로토콜 및 다중화 방법에 대해 간단히 설명한다.

• 대한지역사회영양학회지
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• 제5권3호
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• pp.529-536
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• 2000

The major purpose of this study was to identify the differences in priorities of nutrition service needs between the service provider and consumers (general population). Identification of the personal characteristics which influence the priorities of nutrition service needs among the general population was also examined. An interview survey using a questionnaire was conducted to collect the data required for analysis. The questionnaire included the priorities of various nutrition service needs as well as the personal characteristics of the study subjects. The study subjects were 300 residents over 40 years of age, and 15 health workers representing health center service personnel in Kyounggi province. Wilcoxon Rank Sums test were adopted to analize the differences in priority between the service providers and consumers. The results showed that priority of nutrition service needs for provider were significantly different from that of consumer. Gender, age, family type, and education levels of the population were the significant factors affecting the differences in priorities for nutrition service needs among consumers (general population). Out of the results, it could be suggested that consumers need should be considered in developing nutrition services to promote nutrition services utilization in health centers. The results may also suggest that one of the causes for the low utilization rate of nutrition services in health centers was the provider oriented program development regardless of the needs of consumers.

• 한국사회복지학
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• 제62권4호
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• pp.79-102
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• 2010

본 연구는 최근 한국 사회복지서비스의 변화를 민영화이론, 복지혼합, 소비자주의 접근으로 설명하는 것이 제한적이라고 보고 서비스 행위자간 관계분석으로 변화를 설명하고자 하였다. 사회복지서비스의 네 행위자인 이용자, 전달자, 제공자, 정부가 맺는 여섯 차원의 관계에서 변화를 공식성과 평등성 이라는 기준으로 분석하였다. 이 결과 한국 사회복지서비스에서 행위자들의 관계가 온정적이고 시혜적인 성격의 비공식적이고 위계적인 관계에서 공식성과 평등성을 강화하는 방식으로 제도화되고 있음을 포착하였다. 이러한 관계는 계약적 방식에 기초하고 있으며 행위자 권리의 제도적 기초가 형성된 점이 의미 있는 변화로 발견되었다. 반면, 정부와 다른 행위자들과의 관계가 가지는 불명료성이 딜레마로 분석되었다. 이 딜레마는 사회복지서비스 공급에서 서비스 질 관리라는 정부의 역할을 구체화하면서 해결되어야 함을 제안하였다.

• 보건의료산업학회지
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• 제4권1호
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• pp.1-10
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• 2010

The purpose of this study is to investigate the effects of provider and consumer characteristics, and patient trust on relational commitment among healthcare customers of an university hospital, and to suggest some implications for improving customer relation management of hospitals. Data were collected from 250 patients of an university hospital located in Ulsan using structured self-administered questionnaire. Major result of the analysis is as follows: First, study variables are significantly varied by age and income among socio-economic factors. Second, assurance, and empathy among provider characteristics and customer satisfaction and reputation among consumer characteristics are found to be significant affecting factors on patient trust. Third, trust affects significantly both on re-visit and recommendation among relationship commitment, while reputation affects on re-visit and customer satisfaction and reputation affect on recommendation. Above results imply that relationship management strategy for enhancing patient trust is crucial to improve competitiveness of hospitals in turbulent competition environment.

• 보건행정학회지
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• 제19권3호
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• pp.125-141
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• 2009

The purpose of this study was to examine the role of provider practice patterns in the difference in health expenditure between the two types of patients: Health Insurance and Medical Aid type 1. The study used the outpatient claim data for all Medicaid and health insurance patients of hypertension who received medical services from 8,454 primary care physicians during the first half of 2006. The data were stratified by patient's gender and age for the two groups of patients who received care from the same physician. The dependent variables were the differences in medical expenditure per case, patient days per case and medical expenditure per patient day between Medicaid patients and health insurance patients. Empirical results showed that physician characteristics, such as physicians under age 50, greater proportion of pediatric Medicaid patients, lower proportion of new Medicaid patients and the greater number of comorbidity of Medicaid patients are associated with the greater difference between the two types of patients (i.e., greater expenditure of Medicaid patients relative to health insurance patients). This study shows that factors associated with provider practice patterns need to be taken into account in Medicaid policy.

• 한국비블리아학회지
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• 제27권1호
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• pp.291-312
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• 2016

본 연구의 목적은 대학도서관에서 이용자의 연구를 지원하는 정보서비스를 활성화하기 위하여 이용자 특성과 요구에 기반 한 정보서비스 개발에 도움이 될 수 있는 기초자료를 제시하는데 있다. 본 연구는 탐험적인 연구로써 실제 이용자를 대상으로 정보서비스 전 과정을 조사 분석하였다. 이용자와 정보제공자 사이의 면담과정과 정보서비스에 대한 정보제공자의 관점에 의하면, 이용자 정보 및 주제 분석, 효과적인 면담방법, 커뮤니케이션 기술, 정보제공자의 정보서비스에 대한 인식 및 핵심능력이 효과적인 정보서비스의 중요한 요소임을 나타내었다.

• International journal of advanced smart convergence
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• 제7권3호
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• pp.140-145
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• 2018

This study is based on the National Pension Research Institute's 2013 Korean Retirement and Income Study(KReIS) 5 Data for Parents and Children Care over 50 years old and analyzed the satisfaction level of life according to the characteristics of 226 people in society. The results showed that women were more satisfied with their lives than men, and when the age was lower, when they had spouses, and when they had independent economic power. As for the grandchildren caring provider, the higher the education levels, the higher the satisfaction with life. And across all areas, the grandchildren care provider showed greater satisfaction with life than the parents care provider. These results show that the burden of the parents' carers is as great as that. Suggestions based on these results are as follows. First, It is necessary to develop a health care program that can be easily accessed by family carers. Second, Direct economic support is needed, with the primary focus being on family carers. Third, services targeting parents care providers are needed. It is also necessary to form a network that can share the difficulties of parental care.

• Journal of the Korean Data and Information Science Society
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• 제19권3호
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• pp.913-924
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• 2008

The purpose of this study is to categorize Program Provider(PP) outside and inside of the country systematically under the notion that the categorization system of the strategy group for PP is not properly organized. In this paper, not only Commercial PP but also Public PP and Homeshopping PP are also included and PP Company is consistently classified and reorganized as a strategy group in the level of contents, because existing positive study does not entirely deliberate over the characteristics of the PP contents industry inside the country. According to this frame, it is classified into 6 contents group-oriented PP strategy groups using 14 variables including vertical integration, horizontal integration, the sales, advertising revenue, license revenue, total net revenue, the number of employees and history.

• 산업공학
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• 제14권2호
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• pp.172-181
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• 2001

Application Service Provider(ASP), the service provider who manages and delivers standard application functionality or associated service across a network to multiple customers using a usage-based pricing model, has appeared as a new business style in information technology market. For successful implementation of the ASP model, some critical issues should be noted. Because these issues are related to service qualities, certification and audit of ASP are important. This paper investigates characteristics of the ASP model and designs the proper frameworks for certification and audit of ASP. It is examined how the framework can remove potential threats and risks of the ASP model, and how the framework can be compared with traditional approaches.