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http://dx.doi.org/10.14699/kbiblia.2016.27.1.291

An Exploratory Study of Information Services Based on User's Characteristics and Needs  

Lee, Lan-Ju (동덕여자대학교 사회과학대학 문헌정보학과)
Publication Information
Journal of the Korean BIBLIA Society for library and Information Science / v.27, no.1, 2016 , pp. 291-312 More about this Journal
Abstract
The purpose of this study is to develop an effective information service process based on user's characteristics and needs in academic libraries. The process was informed by analysis of the entire information service cycle using real users as an exploratory study. The interview process between the user and information provider, and the information provider's perspectives regarding information services demonstrated that the user's information and subject analysis, effective interview methods, communication skills, information provider's recognition of information services, and core ability are important elements for effective information services.
Keywords
Information Services; Liaison Service; Information Use Behavior; Academic Libraries; Special Libraries;
Citations & Related Records
Times Cited By KSCI : 6  (Citation Analysis)
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