• 한국건축시공학회지
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• 제6권2호
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• pp.99-104
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• 2006

Among national properties of various governmental offices and departments, we focused on the public finance. Because the financial balance of national properties of governmental offices and departments has been in deficit. This study focuses on postal administration business which faces the financial crisis. The purpose of our study is to show devices for value improvement of postal administration business headquarters of Ministry of Information and Communication. Research was based on case researches and domestic post offices which were decided to rebuild. Problems of domestic postal administration business were first found out. And for its solutions, research on domestic and foreign cases were carried out, superior cases for benchmarking was regulated so that these can be applied to the post offices to be built or to be remodeled.

• 산업공학
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• 제25권2호
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• pp.196-203
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• 2012

In the postal delivery service, both the standardization of business process and the workload measurement is very important part of saving the cost and improving the efficiency. However, these are not easy to apply to real situation because of the labor-intensive and diversification of delivery environment. In this study, we develop the methodology for the standardization of business process and workload measurement model of the postal delivery service. Firstly, we introduce the work factor analysis on the postal delivery process. Then, we propose the methodology workload measurement model based on diversification of delivery environment.

• 대한산업공학회지
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• 제38권3호
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• pp.227-236
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• 2012

New 5-digit zone code (new postcode) will replace the current 6-digit postcode which has been used for postal automation in 2014. New postcode will be used for processing various works to distinguish location and area in the entire country. For example, it new postcode will be used to denote different administration areas, firefighting and police jurisdiction, weather forecast areas, emergency medical facility areas, social welfare institution areas, election districts, school districts, statistical areas, courier and delivery business areas, and etc. Therefore, the relevant authorities must be cosider for the feasibility and applicability of assigning the new postcode. In postal service, postal process will be affected a lot by new postcode because a postcode has been related with delivery area of a postman. Therefore, we propose assignment scheme for new postcode which will impact less to postal process. Then, we present how we used geographic data for efficient assignment and analysis of the results.

• 한국건축시공학회:학술대회논문집
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• 한국건축시공학회 2006년도 춘계학술논문 발표대회 제6권1호
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• pp.181-184
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• 2006

Recently, the balance of national properties of governmental offices and departments has been in deficit. Moreover, it has been also increasing rapidly. This study focuses on postal administration business which faces the financial crisis. The purpose of our study is to show devices for value improvement of pelt office. Research was based on a domestic post office which was decided to rebuild in Incheon Bupyeong. Research on domestic and foreign cases were carried out, superior cases for benchmarking was regulated so that these can be applied to the post offices to be built or to be remodeled.

• 산업경영시스템학회지
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• 제34권2호
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• pp.92-102
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• 2011

Visibility of the flow of goods is an important service element when considering how to improve the quality of a logistics service. Registered mail service of Korea Post, one of logistics service providers, currently supply information on the handling of postal items, such as receipts and delivery and arrival times to customers. However, internally problems related to excessive spending on operating expenses and less reliable tracking and tracing information exist due to errors in the information acquisition and link handling processes, leading to unnecessarily duplicated tasks. Therefore, the purpose of this paper is to propose process optimization method for improving the quality of tracking and tracing information for registered mail items. We analyzed the process and information control system of the current registered mail service and identified the basic causes of the existence of less reliable tracking and tracing information. And we present optimized mail handling and information management process for removing internal problems. Test results using tracking and tracing information examples show a significant performance of the proposed method.

• 한국콘텐츠학회논문지
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• 제9권5호
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• pp.257-264
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• 2009

본 연구는 우정사업 중 우편업무의 효과성을 높이기 위해서는 어떠한 리더가 필요한가를 모색해보고자 하였다. 즉, 우편업무조직을 중심으로 하여 리더십과 우편조직에 있어 조직몰입 및 직무만족과의 관계를 살펴서, 향후 우정사업 서비스의 향상을 위한 리더(지도자)를 제시해 보고자 하였다. 이러한 연구목적을 달성하기 위하여 허시와 블랜차드(Horsey & Blanchard)의 '상황적 리더십 이론'을 중심으로 하여, '지시적 리더(telling)', '설득적 리더 (selling)', '참여적 리더(participating)', 그리고 '위임적 리너 (delegating)'로 구분을 통하여 리더십유형에 따라 우편업무조직의 조직몰입과 직무만족에 어떠한 영향을 주는지를 도찰하였다. 결론적으로 우편업무조직에 있어서는 설득형 리더십과 참가형 리더십이 조직몰입에 강항 정(+)의 상관 관계를 보였고, 직무만족에는 약한 정(+)의 상관성을 보였다. 반면 지시형 리더십과 위양형 리더십은 약한 부(-)의 상관성을 보였다. 여기서 알 수 있듯이 우편업무조직에서는 설득형과 참가형 리더십이 보다 효과 적이라는 것을 알 수 있었다.

• 정보관리연구
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• 제40권4호
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• pp.151-171
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• 2009

This study is to investigate dissatisfaction behavior of customers who purchase products on the Internet shopping mall and to find customers' dissatisfaction behavior types for effectively responding to that. Managing dissatisfaction behaviors are related to the customer satisfaction. To conduct this study, Call Center data was collected and analysed by qualitative method. The results showed that dissatisfaction of product quality and disappointment have different effects on post--purchase behaviors. Customers who feel more dissatisfaction with product quality showed the aggressive response such as exchange, refund, while customers who feel disappointment are likely to switch the shopping mall or to cancel the order. These results of customers' dissatisfaction behaviors indicate that company has to manage both product quality and the customer's experience dimension.

• 자원ㆍ환경경제연구
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• 제17권1호
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• pp.83-120
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• 2008

최근 경제와 산업 전반에서 중소기업의 환경성과와 환경활동은 지속가능 발전의 관점에서 특히 관심이 고조되고 있다. 중소기업을 지속가능성 체계(stainability framework)에 포함시키기 위해 진행되고 있는 다양한 노력 중에서도 그 동안 대기업이 주도하던 친환경공급망관리(Supply Chain Environmental Management)는 중소기업의 환경활동을 촉진시키는 유용한 수단으로 인식되고 있다. 본 연구는 우리나라 전기전자산업에서 대기업 주도의 친환경공급망접근방법(SCEM approach)이 중소기업의 환경성과에 미치는 영향에 대하여 실증분석하였다. 연구방법론으로는 설문조사 결과에 대하여 인자분석과 회귀분석을 실시하였다. 계량분석 결과, 대기업 주도의 SCEM이 중소기업의 환경활동촉진에 긍정적인 영향을 미치고 있으며, 특히 친환경공급망접근방법 중에 시장거래(arm's length) 기법보다는 협력적(collaborative) 기법이 더 효과적으로 중소기업의 환경활동 촉진에 기여하고 있다는 점을 제시하였다. 본 연구에서는 다국적 기업의 친환경공급망접근방법 역시 중소기업의 환경활동촉진에 중요한 요인이 되고 있다는 점도 도출하였다.

• 품질경영학회지
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• 제43권3호
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• pp.397-408
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• 2015

Purpose: Express mail service(EMS) supplied by 'Korea POST'is an international postal service which brings letters, documents and parcels to a destination abroad in the fastest and safest way. This service is in a tough competition with global companies such as TNT, FedEx, DHL or UPS. To build an effective strategy for being competitive, an intensive study on EMS service quality should be accomplished from a customer's perspective. Methods: Kano model and improvement gap analysis are used to categorize and prioritize EMS service quality attributes. A 5-point Lickert scale is employed to apply the Kano model and improvement gap analysis. Each quality attribute can be classified as weak in comparison with competitors, critical for improvement, or potentially competitive. Results: Price, on-time delivery and delivery quality are to be kept as is; fast delivery, parking convenience and staff expertise can be potentially competitive; and the other attributes are considered to be critical for improvement. Conclusions: Fast reimbursement and proper compensation when shipping items are lost or damaged are to be improved with high priority. Efforts to secure fast delivery, parking convenience and staff expertise are needed to be competitive in the future.

• 보건행정학회지
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• 제9권3호
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• pp.129-148
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• 1999

This study was performed to investigate contents of affairs and job satisfaction of sanitary officials at sanitary department and health center. and to assess attitude about transfer of sanitary affairs control to health center and to devise Improving program of sanitary affairs. Four-hundred and fifty-five sanitary officials were sent a postal questionnaire and eighty-four percent completed and returned the questionnaire (382 persons). The major results are as follows: The major sanitary affairs performed by sanitary officials were permission and filing of restaurant business (15.1%), supervision and regulation of that (14.4%). Sanitary officials answered that supervision and regulation of insanitary and/or subquality foods, planning of food sanitary administration, and permission and filing of restaurant business were their important affairs. They replied that the most serious problem of sanitary affairs was 'lack of contribution to the public health' (40.9%), 'putting first in supervision' (26.4%), and 'lack of personnels' ( 19.1 %), and the most important thing to improve sanitary affairs was the substantial inherent affairs. And they indicated that the agency to be desired for sanitary affairs control was the sanitary department (51.6%), the health center (25.4%), For the degree of satisfaction in affairs, 29.1% of sanitary officials felt proud, 59.6% felt overwork, 59.3% hoped transferring to other worksite and the major reason of transferring was lack of promotion opportunity in officials of sanitary department. disciplinary punishment and social corrupt view in officials at health center. The 41.1 % of sanitary officials at sanitary department didn't know that sanitary affairs had been stated as affairs of the health center in Community Health Act. After transferring affairs control to the health center, 14.4% of them felt more proud of affairs but 20.0% less proud. 23.2% more satisfactory but 22.4% more dissatisfactory. and 64.8% answered that sanitary affairs did not change. The results indicate that sanitary affairs should be changed to supervise and control insanitary and/or subquality foods, so that they play an important role at health promotion, and make sanitary officials feel proud at their own work.