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http://dx.doi.org/10.7232/IEIF.2012.25.2.196

A Study on Workload Measurement Model for the Postal Delivery Service  

Lee, Sang-Rak (Electronics and Telecommunications Research Institute(ETRI))
Park, Moon-Sung (Electronics and Telecommunications Research Institute(ETRI))
Cha, Chun-Nam (Department of Industrial and Systems Engineering/Engineering Research Institute, Gyeongsang National University)
Shim, Joung-Taek (Department of Business Administration, Changwon National University)
Cha, Byung-Chul (Department of Business Administration, Changwon National University)
Publication Information
IE interfaces / v.25, no.2, 2012 , pp. 196-203 More about this Journal
Abstract
In the postal delivery service, both the standardization of business process and the workload measurement is very important part of saving the cost and improving the efficiency. However, these are not easy to apply to real situation because of the labor-intensive and diversification of delivery environment. In this study, we develop the methodology for the standardization of business process and workload measurement model of the postal delivery service. Firstly, we introduce the work factor analysis on the postal delivery process. Then, we propose the methodology workload measurement model based on diversification of delivery environment.
Keywords
postal delivery service; workload measurement;
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  • Reference
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