• 교육시설 논문지
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• 제21권4호
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• pp.21-30
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• 2014

In general, teachers' perceptions on the physical environment of elementary school are related on the quality of education and school life. But, we don't have study what teachers think of their enviroment of school. This study analyzed elementary school teachers' satisfaction with overall physical environment and their assessment of spaces with specific functions in order to understand teachers' perception of the physical environment of elementary schools. A survey questionnaire was administered to 982 homeroom teachers working at 67 elementary schools located in Seoul and Busan. Teachers' satisfaction with physical environment of school and their assessment were analyzed comparatively according to the teachers' personal attributes and school conditions. 1) Most of the surveyed teachers were satisfied with overall physical environment of the school, and assessed high the substantiality of functional spaces indoor and outdoor. By sub-factor, however, their satisfaction with work environment was lower than that with education and living environment. 2) The teachers perceived that the optimal number of classes was 30~36, and this is probably because they were relatively accustomed to large scale schools. 3) As might be expected, negative assessments were more frequent among teachers working at a large-scale school, an old school, or a school with small outdoor spaces. The results of this study show that, though partially different according to region, gender, teaching experience and school condition, teachers' satisfaction with school environment was relatively high. This suggests that elementary school teachers perceive their current school environment positively. Because they are accustomed to traditional education methods that have been maintained.

• 한국프랜차이즈경영연구
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• 제15권2호
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• pp.1-15
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• 2024

Purpose: Service quality plays an important role in the credibility of consumer behavior as it enhances brand loyality in hospitality business. The objective of this study is to determine the effects of service quality, positive emotion, brand affection, and brand loyalty in restaurant sector by applying the S-O-R model. The study also introduces a new integrated structural model that combines service quality's dimensions of physical quality, interaction quality, and outcome quality. Research design, data, and methodology: This study was analyzed in a quantitative way using the survey results of 395 customers who had experience of visiting restaurants. All constructs were measured with multiple items developed and validated in prior studies. In this study, SmartPLS 4.0 was used to evaluate the research model. The reliability, convergent validity, and discriminant validity of the measurement tool were verified. Result: Result was found that service quality(physical quality, interaction quality, outcome quality) had a positive effect on positive emotion and brand affection. Also both of positive emotion and brand affection had a positive effect on brand loyalty. This study contributes to the service quality literature and has practical managerial implications.

• 마케팅과학연구
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• 제12권
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• pp.135-154
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• 2003

본 연구는 의료서비스이용자의 편의성을 증대시키기 위하여 의료서비스접점에서 물리적 환경과 공정성, 그리고 지각된 대기시간이 매개변수인 서비스품질평가와 부정적 감정을 통하여 재이용의도에 미치는 영향을 실증적으로 조사 분석하였다. 특히 의료서비스에서 물리적환경과 공정성이 부정적 감정에 어떠한 영향이 미치는지를 처음으로 확인하고자 시도하였다. 연구결과 의료서비스접점에서 첫째, 물리적환경요인은 서비스품질평가에 긍정적인 영향을 미치고, 부정적인 감정은 낮추는 것으로 나타났다. 둘째, 공정성은 서비스품질평가나 부정적인 감정에 영향을 미치지 않는 것으로 확인되었으며, 셋째, 지각된 대기시간은 서비스품질을 낮추고 부정적 감정은 증가시키는 것으로 나타났다. 넷째, 서비스품질은 재이용의도에 긍정적 영흥를 미치고 있으나, 부정적 감정은 재이용 의도에 영향을 미치지 않고 있는 것으로 확인되었다. 따라서 의료서비스도 물리적환경의 중요성이 증가 하고, 대기시간의 단축노력이 필요하다. 또한 부정적 감정은 재이용의도에 영향을 미치지 않는 것으로 나타났으나 의료서비스의 특수성에 따른 전환장벽이 해결될 경우 이탈가능성이 존재하고 있으므로 부정적 감정의 최소화를 위한 노력이 요구된다.

• 한국병원경영학회지
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• 제16권3호
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• pp.115-132
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• 2011

Prior research in medical service field have mainly focused on service quality, satisfaction, and choice attributes of hospital. However, a little research has been done on "Which service quality attributes are more preferred by customer motivation(customer regulatory focus)". This study examines how regulatory focus affects the structural impact relationships of service quality and emotion(quiescence) on perceived value in medical service context. Especially, this research draws the moderating effects of regulatory focus between medical service quality, emotion, and perceived value. The Results were summarized as follows: The relative impacts of medical service quality on customer emotion are different depending upon the regulatory focus. Hospital reputation is shown to be more important factors in prevention-oriented customer, while physical environment is the case in promotion-oriented customer. The relative impacts of medical service quality and emotion on perceived value are different depending upon the regulatory focus. Hospital reputation, convenience, and accessibility are shown to be more important factors in promotion-oriented customer, while physical environment is more important in prevention-oriented customer. Also, emotion has a positive influence on perceived value in prevention-oriented customer, whereas the effect of emotion is not significant in promotion-oriented customer.

• 한국물환경학회지
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• 제22권5호
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• pp.757-767
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• 2006

Biological assessments are the primary tool for evaluating the biological condition of a water body and makes it possible to understand accumulative and long-term effect of stressors. They also provide reliable biological information for which disturbed systems are to be restored. Sustainable water environment is not enough with attaining only the clean water, but it should sustain healthy and diverse aquatic life. Aquatic organisms are affected by various factors, including not only water quality but also habitat condition and stressors, and thus good condition of both physical and chemical water quality is prerequisite for sustaining healthy organisms. Therefore, biological assessment, along with other physical and chemical assessments, are crucial for evaluating the health of a water body. Overall, sustainability of water environment demands the attainment and maintenance of ecological integrity, which is resulted from the combination of physical, chemical and biological integrity. The biological criteria will play very important role in the water resource management and policy issues, and thus bioassessment program should be fully implemented and supported eventually by the law. To keep ecosystem health of water environment safely from the toxic pollutants and other stressors, the following suggestions need to be considered in environmental quality standards in Korea. For the first step, the biological indicators need to be introduced in evaluating river quality condition; they provide a qualitative description of biological condition of water body. Secondly, the biological water quality standards using biotic indices should be developed and implemented under the consideration of characteristics of Korean river systems. Lastly, the ecological status classification regime (ESCR) should be developed and introduced; it could be used in quality assessment of the water environment in general. In developing ESCR, integration of physico-chemical, biological, and habitat parameters should be taken into account.

• 보건행정학회지
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• 제22권3호
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• pp.403-426
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• 2012

The purpose of this study is to compare the standards and guidelines of long-term care facilities based on the physical environments and human resources in Korea, Japan, USA, and Australia. Ultimately, this study suggests the directions for amendments of long-term care service or running of the facilities in Korea. For achieving this purpose, we reviewed the homepage of national health departments, reports and articles of long-term care service, and acts related with long-term care in each country. This comparisons were carried in terms of physical environments, human resources by long-term care related acts and legal sanctions as means of quality control. This study implies that long-term care service guidelines or standards should be revised for developing the quality of our long-term care services.

• 아동학회지
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• 제25권5호
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• pp.129-145
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• 2004

This research aimed to analyze the quality of center-based infant/toddler programs in Korea. Scale for infant and toddler programs divide accreditation standards into 4 areas(physical environment, curriculum, health care, management system) with 60 standards. Standards can be divided into basic criteria and general criteria. The subjects are 149 day care centers(44 infant day care centers and 105 day care centers), and raters(teachers or principal) assessed the quality of each item on a 5-point Likert scale. The results of this study are as follows: 1) Self-evaluation result have marked 3.67 as average(range : 2.32~4.90), which barely meets basic criteria level. 2) Physical environment area has received worst score(3.41) and Health care area has received best score(3.92). 3) Each standard's score indicate the quality of infant/toddler care program: Feed care(4.29), Affectionate teacher-infant interaction(4.14) were highly rated while Nature environment/anmal/plant(2.75) and Teacher's facilities(2.74) were rated low. 4) Some variation factors showed differences in the qualitative level; number of child, education level of principal.

• 한국식품조리과학회지
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• 제30권3호
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• pp.360-367
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• 2014

This study analyzed the Importance-Performance Analysis of selective attributes of Ethnic Food Restaurant. A total of 369 questionnaires were analyzed. Five factors were obtained from factor analysis of Importance variance of selective attributes of Ethnic food restaurant: Factor 1 "Quality", Factor 2 "Service", Factor 3 "Physical environment", Factor 4 "Uniqueness", Factor 5 "Health". Also, "Quality", "Physical environment", "Uniqueness" factors influenced overall satisfaction. In addition, according to the IPA results, selective attributes with low satisfaction and high importance in the second quadrant were 'Sanitation that comfort hospitality', 'Level of service' and 'Price'. These results suggest that when customers select Ethnic food restaurant, they consider 'food price' and 'food quality'. Therefore, manager of ethnic food restaurant should take these improvement factors into consideration in order to meet consumer's expectations.

• 품질경영학회지
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• 제47권3호
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• pp.583-595
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• 2019

Purpose: This study aimed to prove that the effect of waiting environment on perceived waiting time and service satisfaction of airline service and airport service procedure. Methods: Survey was conducted by questionnaires that were distributed to international airlines passengers. Survey data were collected 276 copies from 300 copies then analyzed using factor analysis and multi-regression analysis. The measurements of airline service procedure were divided by airlines service and airport service. Airline service segregated as before boarding and after boarding then airport service can be separated before boarding and after deplane by service procedure. Results: According to result, hypotheses were partially accepted. Human environment and Physical environment of airport service before boarding and after deplane were accepted. However perceived waiting time had effect on service satisfaction both airline and airport services. Thus some of variables are correlated among waiting environment. Acceptability as moderating variable has differences on high acceptable group and low acceptable group. Though waiting and delay were caused by controllable or uncontrollable reasons, there are certain negative feeling on waiting and delay on physical environment of airline service. Especially controllable delay and waiting are more negative than uncontrollable reasons. Conclusion: Some suggestions that given from researcher should be implemented to the airline industry to reduce perceived waiting time specially airport service procedure academically and practically.

• 대한물리의학회지
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• 제5권2호
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• pp.143-150
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• 2010

Purpose : In this study, by recognizes the legal constraints of a independent physical therapy clinic open, the other countries's law on physical therapist and the expected effect of independent clinic open, we suggest the need for independent clinic open in South Korea. Methods : To recognize the necessity and expected effect of independent physical therapy clinic open, by comparing the system and situation in South Korea with the countries joined in The World Confederation for Physical Therapy. Results : Effects of the independent physical therapy clinic open were following; 1. it could be guaranteed the option of the medical consumer 2. reduce the economic and time burden 3. provide a good quality medical service Conclusion : Independent physical therapy clinic open will provide a better therapeutic environment for consumer and contribute much to improving the benefit of welfare part of the nation. For provide a good quality to medical consumer, independent physical therapy clinic open and the amendment of related law and institutional device are positively necessary.