• 한국디지털정책학회:학술대회논문집
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• 한국디지털정책학회 2005년도 추계학술대회
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• pp.45-60
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• 2005

The purpose of this study is to classify customer by e-mailing responsiveness on time-series analysis and testify the effectiveness of grouping by ROI analysis. Response recency, response frequency and Activity(RFA) of e-mailing systems were adapted for Customer segmentations. ROI analysis were consisted of open, click-through, duration time, personalization, conversion rate and email loyalty index of email systems. Major findings are as follows: RFA analysis is used for customer segmentations that is fundamental process of e-CRM applications. Customer segmentations were loyal customer, odds customer, dormant customer, secession customer and observation customer by RFA grouping. Loyal customer group has high point in all ROI index compared to other groups. These results indicated that customer responsiveness of e-mailing systems were appropriate methods to grouping the customer with demographic variables. Therefore, effective e-mailing marketing strategy of e-Biz have suitable active DB and Behavior targeting is best approach to enforcing the target e-mailing marketing.

• 디지털융복합연구
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• 제17권2호
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• pp.399-404
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• 2019

본 연구는 국내외 활발히 이용되고 있는 OTT, 온라인 동영상 서비스, 그 중 넷플릭스와 왓챠플레이를 중심으로 사용자의 서비스 이용 현황에 관해 연구하여 K-콘텐츠 동영상 서비스를 통한 한국 엔터테인먼트 발전 전략을 제시하는데 그 목적이 있다. 연구 방법으로는 1차 사례연구를 통해 국내의 동영상 스트리밍 서비스와 국외의 OTT서비스의 특징 및 한국 콘텐츠 제공성을 조사하였다. 그리고 2차로 넷플릭스와 왓챠플레이 이용자 8명을 대상으로 하는 심층 인터뷰를 통해 사용자 경험과 한국엔터테인먼트 동영상 스트리밍 서비스의 수요를 파악하였다. 그 결과, 전략에 관한 두 가지 포인트를 도출해낼 수 있었다. 첫째, 단독화 채널 전략. 둘째, 콘텐츠의 다양화와 개인화 전략. 이 연구는 넷플릭스와 왓챠플레이를 통해 한국 엔터테인먼트 산업의 방향성에 관한 전략을 제시했다는 점에 의의가 있다. 후속 연구를 통해 한국 엔터테인먼트 산업의 개선 방안을 보완하고, 한국 엔터테인먼트 발전 전략 수립에 도움이 되기를 기대한다.

• 벤처창업연구
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• 제14권4호
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• pp.161-178
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• 2019

본 연구는 전문 쇼핑몰 사이트가 갖추어야 할 특성 요인과 온라인 서비스에서 요구되는 서비스 품질 요인이 키덜트 전문 쇼핑몰의 신뢰와 재구매 의도에 미치는 영향에 관해 분석하고자 하였다. 이를 통해 지속적으로 확산되고 있는 키덜트 전문 쇼핑몰이 성장하기 위한 주요 대고객 서비스 및 운영 관리 전략을 제시함으로써 발전 방향에 대한 시사점을 제시하고자 한다. 이를 위해 전문 쇼핑몰로서 갖추어야 할 쇼핑몰 사이트의 특성 요인으로 전문성, 다양성, 유희성, 개인화 요인과 함께 Parasuraman et al.(2005)이 제시한 E-S-QUAL 및 E-Rec-S-QUAL 요인을 독립 변인으로 하고, 사이트 신뢰를 매개 변인으로, 재구매 의도를 종속 변인으로 하여 그 관계를 분석하였다. 분석을 위해 국내 키덜트 전문 쇼핑몰 이용자 200명을 대상으로 구조화된 설문지를 이용하였으며, 주요 분석 결과는 다음과 같다. 첫째, 키덜트 사이트 특성 요인에서 전문성과 개인화, 서비스 품질 요인이 신뢰에 정(+)의 영향을 미치는 것으로 나타났다. 둘째, 키덜트 사이트 특성 요인에서 유희성과 개인화, 서비스 품질 요인이 재구매 의도에 정(+)의 영향을 미치는 것으로 나타났다. 셋째, 신뢰는 재구매 의도에 정(+)의 영향을 미치는 것으로 나타났다. 넷째, 신뢰는 예측 변인(독립 변인)과 종속 변인과의 관계를 매개하는 것으로 나타났다. 이상의 결과는 전문 쇼핑몰이 기본적으로 온라인 서비스 품질을 갖추되, 서비스의 전문성을 강화한 사이트를 통해 개인화를 이룬다면, 사이트에 대한 신뢰를 형성할 수 있으며, 나아가 지속적인 관계 구축을 기대할 수 있다. 또한, 향후 주요 대고객 서비스 및 운영 관리 전략에 하나의 시사점을 제시할 수 있을 것으로 보인다.

• 인터넷정보학회논문지
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• 제21권3호
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• pp.61-70
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• 2020

The 4th Industrial Revolution is a revolutionary change through intelligence, big fusion and personalization, and the importance of sensor technology that is the basis of core technology is emerging. This study empirically analyzes the derivation of national strategy for R&D of sensor technology, and draws out the effect of technology internalization effort through strategic R&D activities on technical performance and further on national economy. The research and development results are calculated for each type of technology internalization, and the results of the research and development are verified to establish a structure that contributes to the national economic performance. As a national technology internalization strategy, considering its own R&D investment and joint research and development, we examine the impact of each factor on patents and GDP, focusing on causality and ripple effects. For causality analysis, Grandeur causality analysis shows that R&D investment and joint research and development in all countries have mutual causal relationship with GDP. The implications are as follows. First, it is necessary to establish the policy of national economic development through the internalization of technology and knowledge. Second, it is necessary to establish policies according to the type of knowledge internalization. Third, it will be necessary to create an ecosystem environment based on a virtuous relationship between knowledge internalization and national technology and economic development.

• 패션비즈니스
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• 제21권1호
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• pp.134-147
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• 2017

The purpose of this study is to analyze fashion brands' contents and characteristics of the participation platform of users, to assess the types and strategies of mass customization(MC). Most fashion brands sell one professional content: Shoes brands were the most common, followed by bags, unisex wear, and menswear. In consumer's design selection elements, changes in color and materials were the most common. For the personalization service elements, monogram service was the most common. The results of MC types analysis were as follows, Customized Standardization was the most common, followed by Tailored Customization, Pure Customization, and Segmented Standardization. For the types according to changes in products and expression methods, Cosmetic was the most common. And the classification according to modulation, Modularizers were the most common. For Creativity, brands in the making stage were the most common. For Flexibility, although brands different methods, high flexibility by modularizing design elements of products and accomplishing various design through participation. The Ease of use for various expression was generally high, parallel to Flexibility. For Durability, because consumers could receive end products only when they participated in the assembly stage in the on-line purchase, their continuous participation was not possible, so they participated only once. The typical types and strategy of MC were analyzed. The Customized Standardization type was the most common in shoes, bag, and womenswear brands. It was the Cosmetic type which could change colors and materials, the Modularizers, and had high Flexibility and Ease of use and low Durability.

• 한국정보시스템학회지:정보시스템연구
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• 제21권3호
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• pp.45-70
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• 2012

Based on the usage levels of target costing systems(TCS) and information technology (IT) infrastructure, this study aims to develop a framework useful for classifying four types of knowledge management(KM) strategies in manufacturing firms: process-oriented, product-oriented, mixed and negative. We adopted a multi-methodological approach by mixing both qualitative and quantitative methods. Before developing a framework, through a case study of the H Motor Company in Korea, this paper investigated and showed the functions of TCS in the management of tacit knowledge. The results from the case study indicated that with the use of TCS, a firm can create, transfer, and share diverse kinds of tacit knowledge among employees for the facilitation of process innovation. We also empirically confirmed the four types of KM strategies, and demonstrated the characteristics(i.e., size, total sales, age, and knowledge intensity) of the organizations adopting each strategy.

• 정보기술과데이타베이스저널
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• 제8권2호
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• pp.1-15
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• 2001

In trying to bring about online CRM(customer relationship management), companies have paid much attention to eCRM. The key of eCRM is a recommendation system, which is being used by E-commerce sites to find products to purchase. To maintain a constant flow of marketing information and feedback it is important to staying in touch with customers. In this respect, eCRM becomes a serious business tool for sales activities. In this article we present tee case of Kookmin Internet banking eCRM welch is one of the first examples of implementing eCRM in commercial web site in Korea. We examine how Kookmin Internet banking develops eCRM and how it provides customized services to customers. We also explore the role of eCRM in Internet banking and the level of personalization technology used in Kookmin eCRM case.

• 한국IT서비스학회:학술대회논문집
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• 한국IT서비스학회 2008년도 추계학술대회
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• pp.26-34
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• 2008

정보통신기술의 발전과 그에 따른 사회경제적 수요 변화에 따라 기존 인터넷 기반의 전자정부가 접근성(accessibility), 활용성(availability) 및 개인화(personalization) 제고차원에서 무선 기반의 전자정부(Mobile-Government), TV 기반의 전자정부(TV-Government), Ubiquitous-Government, (이하 U-Gov) 등으로 빠르게 전환되고 있다. 이와 같은 전자정부서비스의 전환점에서 본 연구는 TV기반 전자정부 서비스 제공 전략에 대한 시론적 연구이다. 따라서 본 연구에서 T-거버먼트의 기술적.사회적 환경변화와 미국, 영국 등 해외 사례와 우리나라의 T-거버먼트 서비스 제공 현황을 분석하였다. 그리고 이러한 거시적 기술적 환경분석과 국내외 사례분석을 토래로 향후 T-거버먼트 개발시 고려사항과 추진전략을 제시하였다.

• 기술혁신학회지
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• 제7권3호
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• pp.681-709
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• 2004

The purpose of this study is to classify customers by e-mail responsiveness on time-series analysis and testify the effectiveness of grouping by ROI analysis. Response recency, response frequency and Activity(RFA) of e-mailing systems are adapted for Customer segmentations. ROI analysis are consisted of open, click-through, duration time, personalization, conversion rate and email loyalty index of email systems. Major findings are as follows: RFA analysis is used for customer segmentations that is fundamental process of e-CRM applications. Customers can be grouped into loyal customers, odds customers, dormant customers, secession customers, and observation customers by RFA grouping. Loyal customer group has high point in all ROI index compared to other groups. These results indicated that customer responsiveness of e-mail systems were appropriate methods to group the customer with demographic variables. Therefore, effective e-mail marketing strategy of e-Biz should have suitable active DB and Behavior targeting is best approach to enforce the target e-mail marketing.

• Asia pacific journal of information systems
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• 제17권4호
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• pp.1-29
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• 2007

The brand-based online community recently plays an important roles for consumers to facilitates searching and sharing information among them. Firms often find such a brand community as a critical channel to gain collective intelligence for developing new ideas and products. As a new web platform such as web 2.0 has been introduced, consumers could more easily participate in the new social networks created by sharing mutual value and belief among themselves. Accordingly firms began to recognize potentials of online brand assets and pay attention to the importance of online brand community loyalty. Previous research related to online community tends to focus on identifying the antecedents of community loyalty and their subsequent impacts on brand. They, however, tend to neglect the importance of individual characteristics of online community users. As integrating the fragmented variables with an individual characteristics, therefore, this study reexamined the impacts of interactivity, information, reward, and personalization services provided by an online brand community on the sense of community, community loyalty, and brand attitude. Also, this study investigated how users' individual characteristics(need for cognition: NFC) can play moderating roles among the variables identified in the previous research. A field survey was administrated and 671 valid samples were collected. In order to test the hypothesis we conducted the multi-sample structural equation modeling(MSEM) between two groups(a group with high vs. a group with low level of NFC). Results show that previously identified variables such as interactivity, information, reward, and personalization services have significant effects on the sense of community as previous research demonstrated. Subsequently, the sense of community positively influences the community loyalty and brand attitude. However, when considering the NFC as a moderating variable, we found that the effect of interactivity and reward service on the sense of community was stronger for a group with a lower level of NFC compared to a group with a higher level, while the effect of information providing service on the sense of community was stronger for a group with a higher level of NFC compared to a group with a lower level. This research revealed that NFC can affect the degree of individual perception on the sense of community which has been considered as an important indicator for the community loyalty and brand attitude. Hence, when firms developing customer relation strategy through building an online brand community, they need to reflect customers' NFC and accordingly provide varying degree of interactivity, information, reward, and personalization services.