• 정보통신설비학회논문지
• /
• 제9권1호
• /
• pp.24-28
• /
• 2010

The Quality of Experience (QoE) of next Generation wired/wireless network services based upon IP networking is becoming a popular issue in recent years. The user experience of Internet services such as IPTV, online game, web surfing and etc, are becoming the most desirable factors to service providers to improve service performance and customer's satisfaction. However, collecting user experience from customers and obtaining the QoE parameters from the Quality of Service (QoS) parameters such as bandwidth, delay, jitter or admission control algorithm, are difficult subjects because of the various service types and user characteristics. In this paper, we propose a framework which contains service classification, QoE analysis and service enhancement steps for a suitable QoE measurement and management protocol. We define the user satisfaction indicators of the Internet services, classify the categories of each type of services, and analyse the Key Performance Indicator (KPI) in each type of services to perform the QoS parameters and improving the service qualities.

• 정보관리학회지
• /
• 제23권1호
• /
• pp.159-179
• /
• 2006

북아이오와주립대학 도서관은 우수한 교양 커리큘럼을 지원하는 개별화 학습 환경과 다양한 지적, 문화적 커뮤니티를 지원하는 것을 사명으로 하고 있다. 1987년부터 전략적 계획을 수립하기 시작하여 현재 5년 단위로 전략적 계획을 수립하고 있으며, 최근 전략이 어느 정도 달성되고 있는가에 대한 성과측정의 필요성이 제기되었다. 이에 본 연구는 북아이오와주립 대학도서관의 최근 전략적 계획 2004-2009의 내용을 분석하여 전략을 균형성과표의 네 관점으로 전환하는 BSC 모형과 전략지도를 개발하였다. 이와 함께 각 관점별 전략적 목적을 측정하는 핵심성과측정지표와 이를 이끄는 동인들의 인과관계 모형을 개발하여 제시하였다.

• Current Optics and Photonics
• /
• 제8권2호
• /
• pp.127-137
• /
• 2024

The distribution of tags is an important factor that affects the performance of radio-frequency identification (RFID). To study RFID performance, it is necessary to obtain RFID tags' coordinates. However, the positioning method of RFID technology has large errors, and is easily affected by the environment. Therefore, a new method using optical measurement is proposed to achieve RFID performance analysis. First, due to the possibility of blurring during image acquisition, the paper derives a new image prior to removing blurring. A nonlocal means-based method for image deconvolution is proposed. Experimental results show that the PSNR and SSIM indicators of our algorithm are better than those of a learning deep convolutional neural network and fast total variation. Second, an RFID dynamic testing system based on photoelectric sensing technology is designed. The reading distance of RFID and the three-dimensional coordinates of the tags are obtained. Finally, deep learning is used to model the RFID reading distance and tag distribution. The error is 3.02%, which is better than other algorithms such as a particle-swarm optimization back-propagation neural network, an extreme learning machine, and a deep neural network. The paper proposes the use of optical methods to measure and collect RFID data, and to analyze and predict RFID performance. This provides a new method for testing RFID performance.

• 대한간호학회지
• /
• 제35권7호
• /
• pp.1238-1247
• /
• 2005

Purpose: This study aimed at developing integrated clinical performance indicators(CPIs) through the analysis of quality improvement(QI) activities of a hospital and literature review about performance measures. Method: The CPIs were developed through the following three stages; 1)Identifying preliminary CPIs 2)A staff validity test in preliminary CPIs 3)Developing final CPIs. Result: One hundred twenty-three preliminary CPIs were developed through QI activities of the target hospital for 8 years and literature review. The results of the validity test for the preliminary CPIs supported ninety-one items. Sixty-two CPIs were selected through integration, reclassification and renaming. Then, eighteen items were deleted on account of an imprecise calculation method. Finally, forty-four CPIs were confirmed. They consisted of twenty-six items at the hospital level and eighteen items at the department level. Conclusion: CPIs can be used as criteria to evaluate the performance of healthcare organizations, and to decide the quality of healthcare for customers. This study may contribute to establishing an integrated system between QI activities and performance measurement of healthcare organizations.

• 대한산업공학회지
• /
• 제5권2호
• /
• pp.57-69
• /
• 1979

This review focuses on the individual performance and productivity of researchers in the area of science and technology. The researchers in the paper are classified into individual inventors without organizational affiliation and researchers in the organization, which are distinguished by cosmopolitanic professionals and local institutionalists. The productivity of researchers is in general measured by different indicators or measurement scales such as: i) subjective evaluation of overall research performance, (ii) the number of published papers, reports and books, iii) the quality of research output (e.g. citation frequency), iv) originality of research ouput (e,g, patents), v) multiple measurement scales, etc. According to the literature based on empirical study, the productivity of individual reseachers is positively related to the degree of freedom, communication, diversity, dedication, and motivation and negatively related to the degree of similarity, and satisfaction. However, other factors such as creativity, age, supervisory behavior and group characteristics have shown irregular direction of correlation.

• Journal of Smart Tourism
• /
• 제1권2호
• /
• pp.13-18
• /
• 2021

Hotels have recently started to implement enterprise information systems to measure and report sustainability indicators in a smart manner. However, a complex ownership structure in a hotel chain prevents full smart systems adoption at the individual property level. This study explores how a smart sustainability performance measurement system (SPMS) for waste management adoption correlates with customer ratings, customer reviews, operational efficiency scores, and between franchised and corporate-managed properties. We derive insights from the secondary data constructed from multiple sources for a large multinational hotel chain hotel. The findings suggest that hotels that adopt SPMS have better operational efficiency scores and more customer reviews. Within the hotels that adopted SPMS, corporate-managed hotels have a lower level of ratings than franchised hotels, but they have higher operational efficiency scores and more reviews. We discuss research implications for the concept of smart tourism and hotel management literature and managerial implications.

• 융합정보논문지
• /
• 제11권8호
• /
• pp.8-13
• /
• 2021

스마트공장 제조 환경에서 조직성과를 평가하는 지표 중의 하나인 원가지표를 측정하기 위한 성과측정도구로서 초변동원가회계시스템을 제안하고자 함이 본 연구의 목적이다. 설문조사에 의한 경험적 연구를 수행하였으며 가설 검증을 위하여 60명의 전문가를 대상으로 조사하였다. 조사결과 초변동원가를 기반으로 제공하는 정보가 원가측정과 조직성과 효율성 및 효과를 평가하는데 도움이 된다는 결론을 도출하였으며 이러한 방법은 계획 및 통제 프로세스를 지원하는 유용성이 있다는 점이 확인되었다. 제조공정에서의 처리량을 최대화하고 재고수준을 최적화할 수 있는 제약이론에 의한 초변동원가계산을 이용하면 조직성과의 효율성과 효과에 영향을 미치는 병목현상에 대한 해결책을 찾을 수 있음을 제안한다.

• 한국주거학회논문집
• /
• 제20권6호
• /
• pp.89-99
• /
• 2009

The purpose of this research is to determine the deterioration characteristics of high-rise and high-density apartment complexes in 1st period new towns in order to regenerate apartments as sustainable residential environments in Korea. For this purpose, the level of deterioration was evaluated by using 'evaluating indicators of the level of deterioration of high-rise and high-density apartments'. The deterioration characteristics were determined inclusively and concretely based on evaluation results. In addition, the deterioration level according to residents' awareness of the deterioration of their apartment was evaluated. This study was conducted by methods of field data collection, staff interview, field measurement, and resident survey according to the measurement of the evaluating indicators. And the re-organized questionnaire based on the evaluating indicators was utilized for a survey of resident's awareness. The results are as follows: In the physical dimensions of apartments, the deterioration characteristics included deteriorated equipment and a decline in structural performance due to the aging of the apartment, a shortage of parking spaces, and the low flexibility of the bearing wall structure, etc. In terms of the social dimensions, the apartments showed an increase in the number of elderly households, a shortage of community facilities, and a lack of the opportunity for community participation etc. In terms of the economic dimensions, the apartments showed limitations in maintenance & repair and a lack of environmentally friendly features.

• 디지털산업정보학회논문지
• /
• 제10권4호
• /
• pp.225-236
• /
• 2014

Productivity of public organizations was far older due to issue more difficult to measure than private organizations. Unlike the private sector, the public sector is a diverse and sometimes conflicting objectives (efficiency, effectiveness, equity, democracy, etc.) exist, it is difficult to measure productivity in a single index. Many departments of government is intricately interrelated and sometimes produced by the joint efforts, it is difficult to allocate performance, incentives and accountability to among departments. And there is the difficulty of collecting data on the productivity indicators of public organizations. Despite these difficulties, we developed a productivity index system and measuring method to systematically introduce the concept of productivity in the local administration. In this paper, the productivity and the productivity index measurement practices of local governments conducted annually from 2011 on was deep into research. First, the report found examples of the governments of the developed countries, productivity measurement, then the way MOPAS(Ministry of Public Administration and Security) measure productivity index of local governments, success factors, the implications were in-depth analysis. Finally, in order to enhance productivity and competitiveness municipalities studied ways to take advantage of the productivity index.

• 한국도서관정보학회지
• /
• 제43권2호
• /
• pp.99-116
• /
• 2012

이 연구는 국가적 차원에서 외국학술지의 효율적 이용을 위해 설립된 외국학술지지원센터들의 운영전반과 성과를 평가하기 위한 평가지표를 개발하기 위해 시도된 것이다. 이를 위해 이 연구에서는 평가지표를 운영전략과 운영시스템, 운영성과의 세 부문으로 나누고, 이를 다시 8개 세부부문, 16개 지표, 35개 세부지표로 구분하여 제시하였다. 각각의 지표는 AHP 전문가설문조사 결과 도출된 가중치로 배점을 결정하였으며, 최종점수는 운영전략부문 190점, 운영시스템부문 440점, 운영성과부문 370점, 총 1,000점 만점으로 구성하였다. 개발된 평가지표를 바탕으로 평가지표정의서를 개발하였으며, 이 정의서를 기반으로 시범평가와 자체평가를 실시하여, 차후의 실제평가에서 나타날 수 있는 문제점들을 검토하도록 하였다.