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Development of Clinical Performance Indicators for Establishing a Connecting System between Hospital Performance Management and Quality Improvement  

Jang Keum Seong (College of Nursing Chonnam National University and Chonnam Research Institute of Nursing Science)
Lee Sam Yong (Department of Medicine Chonnam National University)
Kim Yun Min (Department of Nursing, Chonnam National University and Researcher, Chonnam Research Institute of Nursing Science)
Hwang Sun Young (College of Nursing, University of Illinois)
Kim Nam Young (Department of Nursing Nambu University)
Ryu Se Ang (Department of Nursing Dongshin University)
Park Soon Joo (Department of Nursing Chodang University)
Choi Ja Yun (College of Nursing Chonnam National University and Chonnam Research Institute of Nursing Science)
Publication Information
Journal of Korean Academy of Nursing / v.35, no.7, 2005 , pp. 1238-1247 More about this Journal
Abstract
Purpose: This study aimed at developing integrated clinical performance indicators(CPIs) through the analysis of quality improvement(QI) activities of a hospital and literature review about performance measures. Method: The CPIs were developed through the following three stages; 1)Identifying preliminary CPIs 2)A staff validity test in preliminary CPIs 3)Developing final CPIs. Result: One hundred twenty-three preliminary CPIs were developed through QI activities of the target hospital for 8 years and literature review. The results of the validity test for the preliminary CPIs supported ninety-one items. Sixty-two CPIs were selected through integration, reclassification and renaming. Then, eighteen items were deleted on account of an imprecise calculation method. Finally, forty-four CPIs were confirmed. They consisted of twenty-six items at the hospital level and eighteen items at the department level. Conclusion: CPIs can be used as criteria to evaluate the performance of healthcare organizations, and to decide the quality of healthcare for customers. This study may contribute to establishing an integrated system between QI activities and performance measurement of healthcare organizations.
Keywords
Quality Indicators; Healthcare;
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