• 한국콘텐츠학회논문지
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• 제22권2호
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• pp.447-456
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• 2022

지난 25년간 우리나라의 자활사업은 저소득 취약계층을 위한 가장 중요한 고용복지정책으로 자리매김 해왔다. 그러나 그간 자활사업 성과지표는 현장성이 부족하다는 지적이 많았는데, 특히 경제적 성과 중심의 지표와 지역유형을 고려하지 않은 일괄적인 적용 방식에 대해 개선이 필요한 상황이다. 이에 본 연구는 ISA 기법을 활용하여, 자활사업 성과지표에 대한 실천현장의 인식을 분석하고, 현장 적합성을 제고하는 지표 개선에의 함의를 도출하고자 하였다. 성과지표의 중요도와 만족도 분석에서는 자활사업의 결과보다 과정에 대한 중요도가 크고, 현행 지표가 현장을 만족스럽게 반영하지 못하는 것으로 나타났다. ISA 매트릭스 분석에서는 유지와 개선, 그리고 정책적 재고를 요하는 성과지표들이 분류되었는데, 이때 도시형과 농촌형의 매트릭스의 차이가 확연히 다른 것들이 발견되었다. 이러한 발견들을 통해 본 연구는 현장 지향성을 가진 성과지표를 제안하고 그 중요성을 강조하고 있어, 향후 성과지표의 개선을 위한 탐색적 기초연구로서의 의의가 있다.

• 한국경영과학회지
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• 제40권1호
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• pp.185-198
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• 2015

This study drew performance management factors analyzed a causal link between acceptance and satisfaction of performance management to present the method for promoting acceptance on the performance management system that most of the public enterprises, government-affiliated organizations are implementing. To achieve this, qualitative analysis and quantitative analysis were conducted in parallel through in-depth case studies and surveys. The results of this study are as follows. First, the analysis of the performance management factors with preceding studies shows that performance management indicators, performance management operations and performance management communications. Second, from the causal relationship of performance management factors affecting performance management acceptance reveals that performance management operation has statistical significance. Third, the analysis of the effect of performance management factors on the management satisfaction shows that operation and indicator of the performance management have statistical significance and reflecting the performance indicators to business, adequacy of target level, training, system support and CEO's Leadership have been revealed as important variables to the management satisfaction. Fourth, the result of the analysis on casual connection between acceptance and satisfaction of the performance management shows that improving management acceptance has a direct impact on satisfaction because performance management receptiveness were deemed statistically significant. Fifth, the result of the in-depth case studies on improving performance management acceptance shows that public enterprises have been putting in an effort to design indicators and try to encourage internal member's involvement during the monitoring and evaluation. The quantitative analysis based on survey has turned out that performance management operation and performance management indicators have statistical significance. The qualitative analysis by in-depth analysis shows that public enterprises put a lot of effort to performance management indicators and communication between internal members. As a result, commitment to performance management operation is required to improve the performance management acceptance. In other words, a detailed implementation plan for training, information system support, and CEO's leadership has to be established and ought to be pushed.

• International Journal of Quality Innovation
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• 제9권2호
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• pp.99-117
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• 2008

High-tech industry has been the principal economic source for Taiwan in recent years. The characteristics of high-tech industries in Taiwan are changeable product markets, short product life cycles and high company attrition rate. In the globalization trend, the high-tech industry has gradually increased corporate competitiveness and reached the goal of sustainable operations through knowledge management, knowledge sharing and new product research and development. Firms have aggressively strengthened and integrated their internal and external resources and enhanced knowledge sharing to increase industry operational performance. Effectively strengthening the knowledge management operation and performance evaluation of knowledge sharing in Taiwan's high-tech industry has become a critical issue. In the selection of knowledge sharing Key Performance Indicators (KPI), this research divided the knowledge sharing indicators into representative strategic indicators such as organizational knowledge learning, organizational knowledge resources, organizational information capacity and organizational knowledge performance through screening using Factor Analysis. The characteristics of the constructs were interdependent. This research calculated and adjusted the correlation among the key performance knowledge sharing indicators using ANP and determined the relative weight of knowledge sharing.

• 통상정보연구
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• 제16권3호
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• pp.141-158
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• 2014

본 연구는 중소기업의 해외시장 개척을 돕기 위한 "중소기업 수출역량강화사업"의 성과관리가 적정하게 이루어지고 있는지를 살펴보고 개선방안을 모색함에 연구 목적을 두고 있다. 동 사업은 중소기업이 해당 사업을 통해 해외 진출의 기반을 갖추고 궁극적으로 홀로 설 수 있도록 하는 것을 정책목표로 하고 있다. 이에 논리모델을 기반으로 현행 수출역량강화사업에 대한 성과관리 평가 지표들을 분석한 결과 정량지표중심으로 구성되어 정성지표가 부족하며, 과정에 대한 평가가 부족하고 단기적 결과에만 중점을 두고 있는 것으로 나타났다. 따라서 향후 성과측정을 위한 지표는 결과와 과정에 대한 평가가 균형을 맞추고 중장기적 결과도 함께 포함하는 방향으로 개선해야 할 것이다.

• 동아시아식생활학회지
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• 제18권6호
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• pp.1089-1098
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• 2008

The principal objective of this study was to reveal the relationship between the menu management indicators and menu performance indicators in contract-foodservice operations. Menu indicators differed according to the type of business, type of contract, type of serving, and number of service lines. In accordance with the results of our correlation analysis, we noted significant correlations between menu performance indicators and menu management indicators. The first of these was the correlation between the food cost ration and meal counts, food loss, and the use of prepared vegetables. The second of these was the correlation between food cost per meal and forecasting error, food loss, and inventory turnover. The last of these correlations was the negative correlation between menu CSI(customer satisfaction index) and the use of prepared vegetables. According to the results of our canonical correlation analysis, 2 significant functions were identified. In the first function, we noted significant correlations between meal counts, use of prepared vegetables, food loss, and food cost ratio. Additionally, we noted significant correlations between forecasting error, inventory turnover, food loss, and food cost per meal in the second function. Menu management indicators had no influence on customer satisfaction.

• 대한간호학회지
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• 제46권3호
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• pp.375-389
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• 2016

Purpose: The aim of this study was to classify nursing management competencies and develop behavioral indicators for nurse managers in hospitals. Also, levels of importance and performance based on developed criteria were to be identified and compared. Methods: Using expert survey we classified nursing management competencies and behavioral indicators with data from 34 nurse managers and professors. Subsequently, data from a survey of 216 nurse managers in 7 cities was used to analyze the importance-performance comparison of the classified nursing management competencies and behavioral indicators. Results: Forty-two nursing management competencies were identified together with 181 behavioral indicators. The mean score for importance of nursing management competency was higher than the mean score for performance. According to the importance-performance analysis, 5 of the 42 nursing management competencies require further development: vision-building, analysis, change management, human resource development, and self-management competency. Conclusion: The classification of nursing management competencies and behavioral indicators for nurse managers in hospitals provides basic data for the development and evaluation of programs designed to increase the competency of nurse managers in hospitals.

• 한국건축시공학회:학술대회논문집
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• 한국건축시공학회 2011년도 추계 학술논문 발표대회
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• pp.191-193
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• 2011

The government has performed various countermeasures and policies for the efficiency of Construction Industry. However the analysis of the policy performance is not satisfied. In the study we benchmarked the construction performance evaluation system and indicators which was performed by advanced countries like the United States and the United Kingdom. So we suggested indicators for measuring performance of public construction cost saving strategy performed in 2008 by the Ministry of Land, Transport and Maritime Affairs. This paper will provide the basis for establishing future construction policies or plans.

• 한국항공운항학회지
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• 제31권3호
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• pp.103-118
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• 2023

An indicator system is an effective way to monitor ongoing safety status. Current aviation safety measurements account for many qualitative technical and lagging indicators. Conversely, quantitative and leading indicators have only a tiny proportion. This research added more quantitative leading indicators and reviewed them to harmonize lagging and leading indicators to measure airport safety and provide an index. The South Korean national gate, Incheon International Airport's indicators, were applied as primary data to verify this research practically. Then, examples from International and national authorities were reviewed and extracted for use. Fifty-five safety specialists participated in the focus group discussion and three rounds of the Delphi survey. Finally, 51 sub-indicators were newly chosen. After this process, weights for each indicator could be assigned using the AHP (Analytical Hierarchy Process) to provide an integrated index. The result of the simulation with newly added indicators in the past five years (2020-2022) reliable trend showed in indicators and integrated index. Moreover, this allows monitoring the status of the details of indicators and holistic insight. This study considered that it is more suitable for a single company or service provider to use it according to the exact situation than in a macro- and general-purpose at the country or regional level.

• 대한환경공학회지
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• 제28권2호
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• pp.117-127
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• 2006

최근에 국제물협회(IWA)는 수도서비스분야에 대한 새로운 수행능지표를 제안하였고 이의 성공적인 적용사례가 연이어 보고되고 있다. 이들 보고에 따르면, 특히 급수전당의 물소비량이 크게 차이나는 지역들 간에는 백분율을 이용한 지표를 이용하여 수행능을 비교하지 말아야 한다고 말하고 있다. 그러나 아직까지 한국에서는 백분율을 이용하는 지표들 중의 하나인 유수율이 수도행정의 목표를 수립하기 위해 가장 중점적으로 사용되고 있으며, 시스템간의 물손실관리 수행능을 비교평가 하는 데에 널리 사용되고 있다. 이에 본 연구에서는 전국적인 상수도 및 지역통계 자료를 이용하여 백분율지표의 비합리성을 밝히고 보다 효율적인 물손실관리를 위하여 어떤 것이 보다 바람직한 수행능지표인지를 제안하고자 하였다. 3년간의 상수도 및 지역통계 자료를 이용하여 전국의 도시지역에 대하여 유수율, 실손실율, 1인 당 실손실량, 급수전 당 실손실량, 및 IWA의 누수평가지표(ILI)를 산정하고, 각 대상지역을 비교 평가한 결과에 따르면, 백분율을 이용한 지표 즉, 유수율 및 실손실율은 지역 조건이 크게 차이나는 곳 간의 수행능을 제대로 비교하지 못하는 반면, 급수전 당 실손실량 및 누수평가지표는 수행능을 효율적으로 비교, 평가하는 것으로 나타났다. 또한 유수율이 높게 나타나는 지역에서도 하나의 급수전 당 손실되고 있는 물의 양이 매우 클 수 있다는 것을 보여주었다. 따라서 수도사업자의 물손실 관리에 대한 수행능을 보다 합리적으로 평가하여 물손실 문제에 쉽게 접근하고, 문제를 효율적으로 해결하기 위해서는 급수전 당 실손실량 혹은 누수평가지표를 이용하는 것이 바람직하다고 판단된다.

• 한국병원경영학회지
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• 제6권2호
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• pp.156-172
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• 2001

Financial ratio indicators of the 73 sample hospitals provided by the Korea Hospital Association in 1998-1999, together with the data by the Korea Health Industry Development Institute in 1007, were analysed to identify the financial structure and managerial performance of the profit/loss-making hospitals under the IMF. The major findings of this study were as belows. 1. Among the general characteristics, there was a statistical significance in the hospital location and the number of operating beds between profit-making hospitals and loss-making hospitals. 2. Financial ratio indicators of the profit-making hospitals were better than those of the loss-making hospitals. 3. Financial ratio indicators, including Liquidity, Performance Indicators and Growth Rate Indicators of profit-making hospitals, were better than those of loss-making hospitals except for Turnover Ratios under the IMF economic impasse.