• Asia Marketing Journal
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• 제17권2호
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• pp.73-96
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• 2015

This paper investigates how servicescape perception influences customer experience quality in hedonic service settings. In addition to the direct effect of servicescape quality on customer experience quality, the indirect effects of servicescape quality on customer experience quality via employee-to-customer interaction quality and peer-to-peer interaction quality are also investigated. We collected data through a self-administered survey. The proposed relationships were tested using structural equation modeling. The results show that servicescape quality influences customer experience quality both directly and indirectly through employee-to-customer interaction quality and peer-to-peer interaction quality, and customer experience quality influences customer loyalty. Additionally, we find that the indirect path via peer-to-peer interaction quality is significant only in a low-satisfaction customer group. The indirect effect of servicescape quality perception through peer-to-peer interaction quality is significant only in low-satisfaction customer groups. Therefore, if evaluations for this indirect effect fall below an acceptable level, it should be addressed first before improving on other attributes. However, after this point, further improvements offer few if any gains; therefore, service firms should allocate their resources to quality improvements to other factors. This study is the first to investigate the indirect effects of servicescape quality on customer experience quality via peer-to-peer interaction quality in hedonic service settings. Additionally, this study demonstrates that the significance of this indirect effect applies only to a low-satisfaction customer group.

• 대한통합의학회지
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• 제9권2호
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• pp.193-203
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• 2021

Purpose : This study aims to identify the effects of peer tutoring on the peer group caring interaction, interpersonal competence, and academic self-efficacy of nursing college students and to use them for practical education. Methods : The participants comprised 33 nursing students who lived in Gyeong-nam Province. Data were collected from February 1 to May 1, 2019. The PGCIS -K Questionnaire, Interpersonal Competence Questionnaire, and Academic Self-efficacy Questionnaire were used. Data were analyzed by average, standard deviation, minimum, maximum, and Wilcoxon signed rank test using SPSS version 23.0. Results : A significant difference was found in the data obtained from the Interpersonal Competence Questionnaire (z=-2.13, p<.03) but not from the PGCIS-K Questionnaire of the research subjects who participated in peer tutoring (z=-.89, p<.37) and from the Academic Self-efficacy Questionnaire (z=-.78, p<.43). Furthermore, their interpersonal competence significantly increased after the peer tutoring program. Conclusion : This study developed a peer tutoring program for nursing students and applied it to basic nursing practice classes to verify its effect on peer group caring interaction, interpersonal competence, and academic self-efficacy. The subjects improved their peer group caring interaction and interpersonal competence through peer tutoring. Peer tutoring also showed an effect on interpersonal competence.

• 한국보육지원학회지
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• 제14권1호
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• pp.249-268
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• 2018

Objective: The purpose of this study was to examine the effects of preschooler's temperament on peer play activity, focusing on the mediation of mothers' social interaction parenting behaviors Methods: 1695 mothers of preschoolers completed questionnaires on children's temperament and peer play behaviors, and mothers' parenting behaviors. Data were analyzed by regression analyses by SPSS 18.0. Results: First, preschoolers' sociability exerted positive effects on good peer play behaviors(play interaction) and negative effects on the bad peer play behaviors (disruption, disconnection) and both were partially mediated by mothers' social interaction parenting behaviors. Second, preschoolers' emotionality exerted negative effects on good peer play behaviors and positive effects on the bad peer play behaviors and both were partially mediated by mothers' social interaction parenting behaviors. Preschoolers' activity exerted positive effects on good peer play behaviors and negative effects on the bad peer play behaviors and both were partially mediated by mothers' social interaction parenting behaviors. Conclusion/Implications: These findings provide preliminary evidence that mothers' social interaction parenting behavior partially mediate the effects of preschoolers' temperament on peer play behaviors. Implications for the use of intervention targeting specific temperament have been discussed.

• 아동학회지
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• 제26권6호
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• pp.217-236
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• 2005

The purpose of this study was to investigate whether preschoolers' peer interaction type and level differ depending on pair compositon and task type. Preschoolers' peer interaction type and level were compared among three kinds of pair compositions(with a Younger peer, with a same-age peer, and with an older peer) as well as between two types of tasks(tasks involving real objects, and tasks involving pictures). Subjects were seventy-eight four-year-old children recruited from six child-care centers in Seoul and Gyeonggi Province. The preschoolers were randomly assigned to one of the three kinds of pair compositions. Interaction processes of the pairs were recorded by a video camera, and the scenes were transcribed for content analyses. The traniscribed peer interactions were coded according to the categories that the researcher had generated. Statistical methods used for the data analysis were frequencies, percentiles, means, standard deviations, repeated measures ANOVA, paired t-tests, one-way ANOVA. Major findings of this study were as follows: There were significant differences preschoolers' in interaction type depending on the pair compositions and the types of tasks. The preschoolers paired with the older peer used abstract collaborative explanations more frequently than in two other types of pair composition. The preschoolers paired with the younger peer used explanations without collaboration and parallel behaviors more frequently than in two other types of pair composition.

• 한국생활과학회지
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• 제15권1호
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• pp.1-15
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• 2006

The purpose of this study is (1) to investigate how children's peer interaction type and joint problem-solving performance differ, depending on a partner's age, in such a situation as they are asked to solve problems with their peer and (2) to investigate relationship between children's peer interaction type and joint problem-solving performance. Results reveal that children's problem-solving performance receives more benefit in the interactions with older peers, rather than those with younger ones. It can also be improved by higher level of collaborative interactions such as abstract collaborative explanations in joint activities. It is influenced positively by collaborative interactions, expecially when the children are in the same age groups. Results here were discussed in terns Piagetian and Vygotskian theories.

• 한국보육지원학회지
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• 제12권4호
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• pp.93-110
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• 2016

The purpose of this study was to analyze the effects of toddler's temperament and toddler-teacher relationship on their peer interaction, focusing on gender differences. A total of 221 toddlers(122 boys and 99 girls) attending 16 child care centers in South Korea participated in this study. Each toddler was observed during a free-play period in the classroom over 4 sessions of 5 minutes, so a total of 20 minutes was measured. Two observers scored recorded observation scenes with two peer interaction criteria, including interaction initiation and interaction participation level. The main results of this study are as follows: First, there was a signigicant gender difference in peer interaction and toddler's temperament and toddler-teacher relationship. Second, the factor of toddler-teacher relationship significantly predicted the boys' peer interaction, while for the girls, the significant predictor was intentional control of temperamental factors. Further, implications for different approaches according to the gender difference of the affecting factor on toddlers' peer interaction have been discussed.

• International Journal of Human Ecology
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• 제15권1호
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• pp.12-22
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• 2014

The effects of conflicted teacher-child relation on conflicted or passive peer interaction and a moderation effect of mothers' interpersonal relation satisfaction on the associations were assessed. Children from 2- to 6-year-olds (184 girls, 185 boys) mostly from middle socioeconomic-status urban community in Korea and their teachers and mothers participated. Conflicted teacher-child relation predicted conflicted peer interaction but not passive peer interaction. Children, whose relationship with teachers were conflicted, engaged in conflicted play with peers more often than children who were in less conflicted relationship with the teachers. Teachers who were in conflicted relationship with the children, perceived the children having conflicted interaction with peers more often, if mothers of the children were less satisfying in relationship with significant others, especially boys. Children, whose mothers are in less satisfying interpersonal relation with others, were more passive in peer interaction than children whose mothers are in more satisfying interpersonal relationship.

• 한국생활과학회지
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• 제23권3호
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• pp.409-420
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• 2014

The purpose of this study was to explore the effects of mother-child interaction and child's social behaviors on child's peer acceptance. Participants were 108 4- to 5-year-old preschoolers(58 boys, 50 girls) and their mothers. Data were analyzed by descriptive statistics, correlation analysis and stepwise multiple regression analysis. The major findings are summarized as follows: (1) mother-child interaction are generally correlated with child's peer acceptance. And child's prosocial behavior was positively correlated with child's peer acceptance, whereas child's aggressive behavior, asocial behavior and hyperactive-distractible behavior were negatively correlated with child's peer acceptance. (2) The most influential factor on child's peer acceptance was child's experience in session, the next influential factor was child's hyperactive-distractible behavior and the last influential factor was asocial behavior.

• 대한가정학회지
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• 제47권8호
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• pp.119-130
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• 2009

The purpose of this study was to investigate the interaction and effects of shame and parent-child communication on children and early adolescents' peer pressure. The subjects of this study were 359 children and early adolescents from 5th grade in elementary school to 2nd grade in middle school (187 boys, and 172 girls) in Daejeon city. The results of this research indicated that gender and age played a significant role on the effects of shame and parent-child communication on peer pressure. Open communication with mothers showed a positive relationship with boys' peer pressure, whereas open communication with father showed a negative relationship with boys' peer pressure. The interaction effects of shame and open-communication with fathers and mothers worked differently on peer pressure across gender and age. Interaction effects of shame and open communication with fathers and mothers were significant for boys, but not for girls. Interaction effect of shame and open communication with mothers was significant for children and adolescents.

• 한국보육지원학회지
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• 제7권4호
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• pp.273-299
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• 2011

본 연구의 목적은 어머니의 정서표현력, 양육효능감, 언어통제유형과 유아의 또래상호작용, 대인문제해결력의 관계를 파악하여 유아의 또래상호작용 및 대인문제해결력 증진을 위한 어머니의 실제적인 양육방식에 관한 정보를 제공해 줄 수 있는 자료를 마련하고자 한다. 연구대상은 전라북도 J시에 소재한 어린이집 5곳의 만 4~5세 유아 212명이며, 이들을 담당하고 있는 교사를 대상으로 질문지를 실시하였고, 유아들에게 직접 면접을 실시하였다. 본 연구의 결과는 다음과 같다. 어머니의 긍정적 정서표현과 긍정적 또래상호작용 및 대인문제해결력, 부정적 정서표현과 부정적 또래상호작용 및 대인문제해결력, 양육효능감과 긍정적 또래상호작용, 명령적 통제와 부정적 또래상호작용 및 대인문제해결력, 지위적 통제와 부정적 또래상호작용 및 대인문제해결력, 인성적 통제와 긍정적 또래상호작용 및 대인문제해결력과 통계적으로 유의한 정적상관이 있는 것으로 나타났다. 양육효능감과 부정적 또래상호작용, 명령적 통제와 긍정적 또래상호작용은 통계적으로 유의한 부적상관이 있는 것으로 나타났다.