• Journal of the Korean Society for Railway
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• v.10 no.1 s.38
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• pp.16-21
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• 2007

Along with the opening of the high speed railroad in 2004, the number of long tunnels constructed is increasing and will be continued. In this respect, the fro inside the tunnels is a main cause of drastic damages to both facilities and lives of passengers on board, especially more severe consequences are expected if the fire occurs on a train in urban area. Even though, the threat to human lives due to the increasing number of tong tunnels and increasing train operation times inside such tunnels is getting bigger, the studies to measure safety of the tunnel and to enhance the safety of passengers have not been carried out enough in Korea. Therefore, in this paper, we will use the probabilistic method to predict the average number of deaths of passengers in case of fire on a train iii tunnel, and show the potential risk to passengers which can be a guide for safer design of tunnels to be constructed.

• The Journal of Industrial Distribution & Business
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• v.15 no.1
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• pp.1-8
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• 2024

Purpose: The purpose is to investigate the types of communication between aviation industry workers and passengers according to environmental changes following the COVID-19 pandemic. This study analyzes the impact of verbal and non-verbal communication styles of airport staff, especially those working at airline check-in counters, on passenger satisfaction. Research Design: The research design focuses on the impact of verbal communication styles and non-verbal communication factors of airline check-in counter staff, who represent the initial point of contact with passengers among airport staff, on passenger satisfaction. The survey period for sample collection was from July 1 to July 30, 2023, and the study was conducted targeting passengers boarding aircraft through Incheon Airport and Gimpo Airport. Result: First, it is important for airport staff to recognize all passengers, especially corporate customers, as corporate customers rather than simply as individuals boarding an airplane. Second, as the importance of non-verbal expressions increases due to the impact of COVID-19, physical and verbal responses are necessary. Third, it is important to check which language the passenger understands. Conclusions: Since communication through nonverbal expressions has become more important since COVID-19, airport employees need to recognize the importance of nonverbal communication. This awareness can serve as a foundation for building trust between airport staff and passengers.

• The Journal of Aerospace Industry
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• s.66
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• pp.45-56
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• 2003

Airlines service is very important so as to overcome the rapid environmental changes of the air transportation market at home and abroad. Author investigates the impact of Determinants on the performance of airlines in all the world. Three variables of performance measurement were used : revenue, net profit, and passengers. Data analyses were based on service ranking, financial and passenger information of the world's top 50 Airlines collected from Business Traveller, World Air Transport Statistics and Airline Business. The findings of this study could be summarized as follows : Service ranking was not related to the airlines performances such as revenue, net profit, passengers and so fourth. But airlines size(employees, fleet size) was related to the airlines performances such as passengers and revenue passenger.

• Proceedings of the Korean Institute of IIIuminating and Electrical Installation Engineers Conference
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• 2003.11a
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• pp.3-8
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• 2003

Platforms of many railroad stations are crowded with passengers regardless of the time throughout day. But the intensity of illumination of the existing lightening systems are so low enough to make passengers feel inconvenience in using platforms. Consequently there exists high possibility of accidents in platforms of low illumination. Hence, for the safety and convenience of passengers, it is necessary to improve the luminous intensity of lightening system for platforms. This paper points out the problems of existing system and presents the method to improve it.

• 제어로봇시스템학회:학술대회논문집
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• 2003.10a
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• pp.458-461
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• 2003

This paper presents a concept on seat assignment systems. The concept is based on the assumption that customers or passengers prefer to select seats at their own choosing and allowing them to do so would fragment remaining seats. This undesirable condition may make a group of people intending to be seated together unable to find a sufficient number of consecutive seats. The concept proposed is to set aside a number of seats when the map of available seats is shown for customer's selection. A number of functions are created to allot seats to be visible for choosing according to the number and locations of the remaining seats and the number in the group of the passengers. Passengers' preferences such as window or aisle seating, front seating are taken into accounts. A primitive example of seat assignment system of a Boeing 717 aircraft, assuming the number of passengers in a group being 1, 2 or 3, is given based on the concept.

• 한국항공운항학회:학술대회논문집
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• 2016.05a
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• pp.142-150
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• 2016

The number of Chinese tourists entering Korea has constantly increased since 2000. The number of Chinese visitors who have entered though Incheon International Airport last year was 2.75 million, making Chinese citizens the greatest in number out of all foreign visitors. Considering the importance they have on the Korean aviation market, an examination into their airport usage patterns and satisfaction is essential. For the purpose of this study, the Northeastern region of China was chosen. This region has an even distribution in monthly entrants to korea, and has a dual system of Socialist and Capitalist economies. The following study aims to examine the airport use behavior of Northeastern Chinese passengers, and to provide a strategic guideline regarding this. The following empirical study was attempted by surveying Northeastern Chinese passengers who use Incheon International Airport (IIA). Questions included those regarding airport service and facility usage of IIA, and the patterns of Northeastern Chinese passengers regarding this.

• Proceedings of the KSR Conference
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• 2007.05a
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• pp.671-674
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• 2007

With increasing concerns of indoor air quality, $CO_2$ concentration in the public transportation, such as train, bus, and subway, draws big interests. The $CO_2$ concentration in the indoor air is regarded as index of ventilation status rather than that of adverse health effect. In this study, we measured the time-series of $CO_2$ concentrations in the subway saloon at the Subway line 1 (Suwon-station to Cheongyangri-station) with the number of passengers on board. At the same time, the concentration of particulate matter (PM), temperature, and humidity were monitored. It was found that the $CO_2$ concentration was correlated linearly with number of passengers and the relation function is suggested for the prediction of $CO_2$ conecntration by the number of passengers.

• Proceedings of the KSR Conference
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• 2007.05a
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• pp.1770-1773
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• 2007

Fire accident in tunnel is one of the most critical railway accidents, together with overturning of train by derailment and train crash. Tunnel structures contribute to minimize the cost and time of transport, but in case of railway fire accident occurring bring serious damages of human life caused by narrowness of shelter, poisonous smoke and high temperature raised at the inside of tunnel. For that reason, at the beginning of plan of tunnel, the optimum design for rescue of passengers is needed. For the detail and most suitable design for rescue of passengers, many tunnel designer substituted simulation program for mock examination by its high cost and effort. In this study, simulation program techniques, such as Fluent and Simulex, are applied for verifying the rescue design of passengers reduced the risk when fire accident occurred at tunnel utilizing of case study for planned railway tunnels shows 1,245m length in Iksan-Sili area.

• Journal of Korean Society of Transportation
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• v.24 no.2 s.88
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• pp.43-51
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• 2006

This Paper investigates how perceived Price, airline service aquality, perceived value. passenger satisfaction, and airline image determine passengers' future behavioural intentions. To test the conceptual framework, Path analysis using a maximum likelihood estimator, was applied to data collected from Korean international air passengers. It was found that all the hypothesized relationships were statistically significant. Perceived price. Perceived value, passenger satisfaction, and airline image were each found to Have a direct effect on Korean international air passengers future behavioural intentions.

• Proceedings of the KSR Conference
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• 2005.11a
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• pp.1287-1292
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• 2005

With opening of KTX, Korea Railway have carried out a variety of marketing strategies unprecedented, which have brought successful results for dramatical increasing passengers in KTX from 72 thousand passengers per day in 2004 to 85 thousand passengers per day in 2005. These marketing strategies for Korea Rail to use in increasing passengers for KTX are the following: special discount fare system for non-season to penetrate into transport market in the first time, fare system reform considering to customers' willing to pay, new item development by each specific market like contracting transport, YMS(Yield Management System) by stages, Home-ticket-and-e-ticket and tele-marketing service, and wide range covering sales network making it comfortable for users in KTX. This paper discusses these successful marketing strategies and its performance and finally suggests strategic implications for KTX growth.