• Journal of Information Technology Services
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• v.8 no.2
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• pp.1-22
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• 2009

Recently, improving service quality for customer satisfaction is one of the most important issues and the task for the growth of company. Furthermore, plenty studies are going on progress to develop service quality in IT industry. There have been so many researches of product quality on package software but yet the service quality of package software has been rarely studied before. Thus, the purpose of this study is to formulate a scheme on how to enhance the competitivity of package software company by analyzing the impacts of these two factors on the customer satisfaction, Word-of-Mouth intention and the reuse intention. The study models have been designed and the hypotheses have been made through the examination of the precedent literature about package software product and service quality. A questionnaire survey was performed to collect information, and the unit of analysis was a person who used package software. This study used the statistical technique such as regression analysis. This study may be utilized as basic data for building marketing strategies when package software companies offer service to customers.

• The KIPS Transactions:PartD
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• v.10D no.5
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• pp.821-828
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• 2003

Package software should have the feature that enables purchasers to discriminate a product suitable for them among a number of software belonging to the similar kind of product. Purchaser's ability to choose a package software depends on whether they can judge that a package software conforms to the relevant standard through an objective quality test process and method or not. There are the standards that can be applicable to the quality evaluation of package software, such as and . This study developed a system with which purchasers can effectively select a package software suitable for their needs, building quality test process for package software and developing test metric and application method.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 1990.04a
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• pp.71-80
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• 1990

The main objectives of this paper are as follows: 1) identifying th procedural characteristics of application software package acquisition and, 2) analyzing the relationship between those characteristics and MIS performance. Three stages and thirty core tasks of the application software package acquisition process were identified after reviewing relevant literature. The model specifying the relationship between procedural characteristics of application software package acquisition and MIS performance was established and 12 hypotheses were derived. Data were collected form 41 Korean companies and hypotheses were tested empirically.

• Proceedings of the Safety Management and Science Conference
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• 2001.05a
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• pp.167-171
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• 2001

In this paper, the QFD(quality function deployment) technique is used to acquire the quality requirements of package software which is sold in a commercial software shop. To select the principal quality characteristics of package software, an user survey was conducted for a quality model developed based on the international standards and the previous research. The software user is divided into three groups：the general user, the expert, and the developer. The method of QFD is applied to choose the software quality attributes which have strong correlation with the selected quality characteristics.

• The KIPS Transactions:PartD
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• v.9D no.4
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• pp.629-638
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• 2002

As the application area of software grows bigger and the importance of software quality increases, software quality evaluation method is also getting a lot of attention. To evaluate the software quality properly, we need an objective and concrete evaluation mechanism. In general, practitioners customize the international standards to their own needs for this purpose. Package software documents plat an important role in software quality evaluation because it provides the information that helps customers use the software effectively and conveniently. h great deal of efforts has been made in terms of international standards for documentation and documentation process. However, those international standards are too abstract to be applied directly to domestic software packages. In this paper, we developed a guidelines and checklists for writing and evaluating package software documents. Our research basically followed ISO 12119, ISO 9127 and some related research results. Also we proved the effectiveness of this research through actual tests with package softwares.

• Journal of Korean Society for Quality Management
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• v.29 no.2
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• pp.120-130
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• 2001

In this paper, the QFD(quality function deployment) technique is used to acquire the quality requirements of package software which is sold in commercial software shop. To select the principal quality characteristics of package software, an user survey was conducted for a quality model developed based on the international standards and the previous research. The software user is divided into three groups: the general user, the expert, and the developer. Based on the survey results, the top 10 quality characteristics are selected including accuracy, suitability, installability, de-installability, and maturaty. Then, the QFD technique is applied to choose the software quality attributes which have strong correlation with the selected quality characteristics, some of which are traceability, accuracy, modularity, completeness, and self-descriptiveness. The developed procedure can be used in evaluating the quality of package software with lower costs and efforts.

• Journal of the military operations research society of Korea
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• v.17 no.2
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• pp.100-112
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• 1991

Software system is a hierarchical structure with collection of program units. Software system can import external packages globally or locally depending on the usage within a system. If the imported package is used globally, the soft-ware system can be influenced globally by any change of package and programmer's debugging time for the program maintenance will be greater. To solve these problems, it is desirable to use the imported package locally right on the usage point within the system. The model presented in this paper analyzed entity usage of package in structure of program, identified the usage level to obtain localization and provided information for restructure of the program to localize package usage. To obtain localization, it identified declared entities inside the imported package and analyzed the specification and body part of program unit to identify entities referenced from the imported package. The proposed model can be used to improve the maintainability of software system and contributed to reduction of programmer's debugging time in program maintenance.

• Journal of Software Assessment and Valuation
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• v.17 no.1
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• pp.11-16
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• 2021

The importance of software is increasing due to the development of information and communication, and software copyright disputes are also increasing. In this paper, the source of the submitted programs and the files necessary for the execution of the program were taken as the scope of analysis. The large-capacity file transfer solution program to be analyzed provides additional functions such as confidentiality, integrity, user authentication, and non-repudiation functions through digital signature and encryption of data.In this paper, we analyze the program A, program B, and the program C. In order to calculate the program similarity rate, the following contents are analyzed. Analyze the similarity of the package structure, package name, source file name in each package, variable name in source file, function name, function implementation source code, and product environment variable information. It also calculates the overall similarity rate of the program. In order to check the degree of agreement between the package structure and the package name, the similarity was determined by comparing the folder structure. It also analyzes the extent to which the package structure and package name match and the extent to which the source file (class) name within each package matches.

• Journal of KIISE:Software and Applications
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• v.33 no.10
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• pp.836-850
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• 2006

Nowadays, due to the rapidly increasing number of package software products, quality test has been emphasized for package software products. When testing software products, one of the most important factors is to select metrics which form the bases for tests. In this paper, the types of package software are represented as characteristic vectors having probabilistic relationships with metrics. The characteristic vectors could be regarded as indicators of software type. To assign the metrics for each software type, the past test metrics are collected and analyzed. Using Bayesian belief network, the dependency relationship network of the characteristic vectors and metrics is constructed. The dependency relationship network is then used to find the proper metrics for the test of new package software products.

• Proceedings of the KIEE Conference
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• 1998.11a
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• pp.204-207
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• 1998

This paper presents a software development technique for EMS applications. The definite client-server configuration is proposed and EMS software package is developed. The developed EMS software package consists of AGC(Automatic Generation Control). Economic Dispatch. State Estimator. Contingency Analysis Simulator and Database Applications. In order to integrate each of the developed modules, EMS Network Server is developed. The proposed package is tested with a sample system. It is expected that the developed package can be easily applicable to the practical system.