• 한국경영과학회지
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• 제29권2호
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• pp.1-18
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• 2004

Due to the change to the digital environments, the offer of services on the on-tine differs from one on the on-line. This paper Identifies what functions internet business organizations should fulfill to provide on-line services of good qualify and analyzes whether these functions lead effectively to the expected performance of Internet business firms. The components of service orientation in the Internet business organizations appear to be the servant leadership, customer treatment from the Internet service encounter, Internet service failure prevention and recovery, Internet service standards communication, Internet service training, and internet service rewards. Therefore, these determinants should be incorporated in the practices, Procedures, end routines of Internet business organizations in order to create and provide excellent Internet services. Furthermore, it is demonstrated that Internet service orientation has a significant effect on satisfaction by employees and customers, the value and quality of Internet service, and the firm's performance. This implies that the service orientation is an Important factor In the on-line service organizations and that the internet business can be successful when the service orientation is diffused throughout the firm's organizations. It is also shown that the important factors, which connect Internet service orientation and its performance, are the service quality, value of Internet service and customer satisfaction. That is, the service orientation can ultimately lead to the corporate performance when customers are satisfied after confirming the value and quality of Internet service by visiting the web site.

• 아동학회지
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• 제34권6호
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• pp.159-175
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• 2013

The purpose of this study was to explore how the number of network organizations, network continuity and service continuity of community child centers were affected by the charge factors, organizational factors and environmental factors of community child centers. To better understand this, we researched 107 community child centers in Chonbuk Province. The key results are as follows. The interpersonal connections of the charge factors had a strong effect on the number of network organizations, but organizational factors and environmental factors appeared to have no effect on the number of network organizations. The operational type(religious group), organizational support level of the organizational factors and public-private cooperation, regular consultative group operation(no) of the environmental factors appeared to have an effect on the level of network continuity. The region(local), regular consultative group operation(yes) and public-private cooperation of the environmental factors appeared to have an effect on the level of service continuity. It was hoped that the results would enable us to explore how factors related to a network had an effect on the service continuity, the number of network organizations and clients referral network continuity, and they appeared to have an effect on the service continuity.

• 한국사회복지학
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• 제58권3호
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• pp.5-26
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• 2006

본 연구는 어떠한 요인들이 비영리 사회복지조직의 자원동원활동의 효과성을 설명하는지를 살펴보기 위해 수도권 지역의 사회복지조직에서 자원동원활동을 수행한 적이 있는 종사자를 대상으로 설문조사를 실시하였다. 본 연구는 조직의 일반 특성과 자원동원관련 특성뿐만 아니라, 조직의 관리능력이라는 새로운 요인을 투입하여 계층적 회귀분석을 실시하였다. 비영리 사회복지조직에 있어서 자원동원활동의 효과성은 기존의 연구에서 제시하는 조직의 일반 및 자원동원관련 특성과 같은 객관적 조건보다 조직이 구체적인 기법을 활용하는지 그리고 조직이 이 활동을 어느 정도 지원하는지를 보여주는 조직의 관리능력이라는 주관적 조건이 영향을 미친다는 분석결과는 실천적 측면에서 효과적인 자원동원을 위해서는 조직의 적절한 지원과 관리의 중요성을 제시하는데 의의를 지닌다.

• Perspectives in Nursing Science
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• 제11권1호
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• pp.49-62
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• 2014

Purpose: The purpose of this study was to review journal articles, master's theses, and doctoral dissertations on organizational effectiveness in hospital nursing organizations in order to identify evaluation indexes, determinants, and overall trends and to suggest strategies for improvements. Methods: A total of forty-one papers on organizational effectiveness in hospital nursing organizations were reviewed. Results: These papers were journal articles, master's theses and doctoral dissertations regarding nurses who worked in general hospitals and university hospitals, excluding special hospitals (ie. armed forces hospitals, mental hospitals). The review of literature identified 18 operational definitions (evaluation indexes) and 36 significant determinants of organizational effectiveness in hospital nursing organizations. The operational definitions were measured by using 46 instruments. Conclusion: The study findings provide data on recent trends in organizational effectiveness; it also serves as basic evidence for the need to improve organizational effectiveness in hospital nursing organizations as well as indicates directions for future research.

• 한국치위생학회지
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• 제5권2호
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• pp.247-261
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• 2005

The main objective of this study is to investigate the factors affecting patient satisfaction, repeat-use intention, and inducement intention for providing the suggestion for patient-oriented management of dental services organizations. For this study, the patient satisfaction model including 14 facets of satisfaction factors such as distance(time/location), human services(dentist-hygienist), treatment results, and facilities(convenient facilities/parking lot) was examined. Data were collected from 196 patients who visiting the same dental services organization more than two times of ten dental clinics at Kyeongsangnam-do area using self-administered questionnaire. Major results of the empirical analysis are as follows: First, patient satisfaction, repeat-use intention, and inducement intention were significantly correlated with gender, age, economic conditions among patients of dental clinics. Second, kindness of hygienist, treatment results, kindness of receptionist, waiting time, emergency medical services, and right-fee for services were found to have significant influence on dental services organizations. These research findings suggest that improvement of service quality in dental care and advancement in treatment ability of dentist and hygienist are very important to improve patient satisfaction and patient-oriented service system in dental services organizations.

• 인터넷정보학회논문지
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• 제16권5호
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• pp.87-92
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• 2015

Numerous IT organizations and companies around the world aspire to improve the efficiency and general standard of their software development. The IT organizations want to seize the opportunities and take advantages of new development processes and methodologies. These advantages include higher customers' satisfaction and better software quality among many. In order to achieve them, different agile software methodologies such as scrum, Feature driven development, eXtremeProgramming (XP), Dynamic system development method, Kanban and others have been frequently adopted by IT organizations across the world. Several studies have shown that agile software development methods are effective in a lot of settings. This study, in which 40 agile practitioners from Malaysia participated, additionally confirms the effectiveness of agile development methods. Furthermore, this paper presents some of the critical barriers not well-known by IT-organizations. The results of this analysis can be used to guide IT organization from the obstacles they may face while adopting agile in their environments.

• 한국콘텐츠학회논문지
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• 제9권6호
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• pp.309-324
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• 2009

본 연구는 사회복지서비스 조직간 네트워크의 구조적인 특성과 이러한 특성에 미치는 영향요인을 알아보고자 하는데 그 목적이 있다. 또한 네트워크 내용별 특성과 중심적인 역할을 하는 기관이 어떠한 기관인지를 살펴보고자 하였다. 이를 통해 사회복지서비스 조직간 관계를 규명하고 클라이언트 중심의 효과적인 서비스 전달을 위한 조정과 통합의 방안을 제시하는데 있어 기초자료를 제공함에 있다. 분석결과, 내용별 네트워크의 상대적인 활발성 순서는 정보교환, 클라이언트의뢰, 자원교환의 순으로 나타났으며, 개별기관의 네트워크 성향에 미치는 요인들로는 선행 이론들 중 직위, 모임수, 조직유형, 네트워크 경험 등의 유의미한 영향력이 경험적으로 일부 인정 되었다.

• The Journal of Asian Finance, Economics and Business
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• 제8권10호
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• pp.87-95
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• 2021

This study aims to demonstrate the impact of BPR in reducing cost in international business organizations by analyzing the impact of decentralization, re-engineering organizational structures, re-engineering human resources, industrial process technology, improving total quality standards, and value engineering. The study population includes all the international business organizations operating in the Middle East, with the condition that they operate in at least four countries. The results showed that there is a significant effect of all dimensions of BPR in reducing costs in international business organizations operating in the Middle East. When studying the impact of the dimensions combined, the moral effect appeared at each processes (decentralization, re-engineering of human resources and industrial process technology), while the moral effect did not appear in (rebuilding organizational structures, improving total quality standards, and value engineering). This does not negate the importance of the impact of these dimensions, but rather shows a disparity between dimensions in reducing cost, when studying its combined effect. The study recommends that organizations should adopt modern management accounting methods, including value engineering, in order to identify and enhance activities that add value to the organization's operations, as well as identify and eliminate non-value adding activities, in order to reduce costs.

• 기록학연구
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• 제53호
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• pp.201-228
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• 2017

최근 정부산하공공기관은 "공공기록물 관리에 관한 법률" 시행령에 따라 기록관리기준표를 도입하기 위해 분류체계를 정비하고 있다. 하지만 정비한 기록관리기준표를 탑재할 시스템이 부재하여 활용성에 문제가 있다. 본 연구는 고유의 미션을 가진 정부산하공공기관을 대상으로 기록관리의 토대가 되는 분류체계를 관리 할 수 있는 분류체계관리시스템 기능 설계를 목적으로 수행되었다. 기능 설계를 위해 5개 정부산하공공기관 기록물전문 요원과의 심층면담을 수행하였고, 이를 토대로 다양한 분류체계 등록 기능, 집합체 계층 구조 설정 기능, 기록관리기준 관리 기능을 설계하였다.

• 한국안전학회지
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• 제36권1호
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• pp.26-35
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• 2021

Governmental bodies generally conduct investigations for product safety management once new products are released to the market, in order to prevent distribution of illegal and defective items. Further, market surveillance activities are regularly conducted by the government to ensure distribution of safe products and recall any hazardous products. The safety investigations often involve a consumer monitoring system wherein consumer organizations participate in market monitoring to conduct surveys on illegal and defective products. As a result, the monitoring results of individual consumer organizations are available separately, but an integrated analysis of the data from all consumer organizations cannot be performed, thereby deterring comprehensive evaluation of the consumer monitoring system. In this study, we analyze the individual monitoring results of consumer organizations to understand the overall status and performance of comprehensive market monitoring and present the directions for desirable market surveillance policies. To this end, the effectiveness of market surveillance related to the distribution of products is verified through analysis of the interrelationships between the monitoring processes and performances of consumer organizations as well as their impact on the performances of the monitoring implementation processes; moreover, several improvement points and direction points are presented for more desirable monitoring of the consumer markets.