• 한국컴퓨터정보학회논문지
• /
• 제16권11호
• /
• pp.209-217
• /
• 2011

최근 많은 기업에서 고객서비스를 담당하는 곳으로 콜센터의 중요성은 더욱더 강조되고 있고, 콜센터 산업의 성장은 콜센터 상담사들을 많이 창출하고 있다. 그러나 콜센터 상담사들의 잦은 이직으로 노동 생산성과 품질은 감소하고 있고, 또한 이러한 이직은 훈련비용과 채용비용을 증가키고 있다. 이러한 이유로 콜센터에서 이직관리가 중요한 이슈로 떠오르고 있다. 본 연구는 콜센터에서 근무하는 상담사를 대상으로 직무만족요인, 직무만족, 조직몰입, 이직의도 간의 관계를 알아보려는데 그 목적이 있다. 이를 분석하기 위하여 직무만족요인과 이직의도 간의 관계에 대해 직무만족과 조직몰입을 매개로 한 구조모형을 구축하였으며, 이러한 상호관계를 분석하기 위한 기법으로는 경로분석을 이용하였다. 분석결과는 다음과 같다. 첫째, 직무만족요인은 직무만족과 조직몰입에 유의미한 정(+)의 영향을 미치는 것으로 나타났고, 이직의도와는 직접적인 유의미한 영향관계가 나타나지 않았다. 둘째, 직무만족과 조직몰입은 이직의도에 유의미한 부(-)의 영향을 미치는 것으로 나타났다. 이상의 결과를 종합해 볼 때 콜센터 상담사의 이직의도에 직무만족요인 자체가 영향을 미치지는 않지만, 직무만족요인의 개선을 통해 상담사들의 직무만 족과 조직몰입을 이끌어 냄으로써 이직의도를 낮출 수 있다는 점을 콜센터 관리적 측면에서 시사하고 있다.

• 지역사회간호학회지
• /
• 제6권1호
• /
• pp.5-33
• /
• 1995

The objective of the study are two-fold: one is to explore the relationship between environment, organizational structure, and organizational effectiveness of public health centers in Korea, and the other is to examine the validity of contingency theory for improving the organizational structure of public health care agencies, with special emphasis on public health nursing administration. Accordingly, the conceptual model of the study consisted of three different concepts: environment, organizational structure, and organizational effectiveness, which were built up from the contingency theory. Data were collected during the period from 1st of May through 30th of June, 1990. From the total of 249 health centers in the country, one hundred and five centers were sampled non proportionally, according to the geopolitical distribution. Out of 105, 73 health centers responded to mailed questionnaire. The health centers were the unit of the study, and a various statistical analysis techniques were used: Reliability analysis(Cronbach's Alpha) for 4 measurement tools; Shapiro-Wilk statistic for normality test of measured scores of 6 variables: ANOVA, Pearson Correlaion analysis, regressional analysis, and canonical correlation analysis for the test of the relationships and differences between the variables. The results were. as follows : 1. No significant differences between forma lization, decision-making authority and environmental complexity were found(F=1.383, P=.24 ; F=.801, P=.37). 2. Negative relationships between formalization and decision-making authority for both urban and rural health centers were found(r=-.470, P=.002 ; r=-.348, P=.46). 3. No significant relationship between formalization and job satisfaction for both urban and rural health centers were found (r=-.242, P=.132, r=-.060, P=.739). 4. Significant positive relationship between decision - making authority and job satisfaction were found in urban health centers (r=.504, P=.0009), but no such relationship was observed in rural health centers. Regression coefficient between them was statistically significant($\beta=1.535$, P=.0002), and accuracy of regression line was accepted (W=.975, P= .420). 5. No significant relationships among formalization and family planning services, maternal health services, and tuberculosis control services for both urban and rural health centers were found. 6. Among decision-making authority and family planning services, maternal health services, and tuberculosis control services, significant positive relationship was found between de cision-making authority and family planning services(r=.286, P=.73). 7. A significant difference was found in maternal health services by the type of health centers (F=5.13, P=.026) but no difference was found in tuberculosis control services by the type of health centers, formalization, and decision-making authority. 8. A significant positive relationships were found between family planning services and maternal health services and tuberculosis control services, and between maternal health services and tuberculosis control services (r=-.499, P=.001 ; r=.457, P=.004 ; r=.495, P=.002) in case of urban health centers. In case of rural health centers, relationships between family planning services and tuberculosis control services, and between maternal health services and tuberculosis control services were statistically significant (r=.534, P=.002 ; r=.389, P=.027). No significant relationship was found between family planning and maternal health services. 9. A significant positive canonical correlation was found between the group of independent variables consisted of formalization and de cision-making authority and the group of dependent variables consisted of family planning services, maternal health services and tuberculosis control services(Rc=.455, P=.02). In case of urban health centers, no significant canonical correlation was found between them, but significant canoncial correlation was found in rural health centers(Rc=.578, P=.069), 10. Relationships between job satisfaction and health care productivity was not found significant. Through these results, the assumed relationship between environment and organizational structure was not supported in health centers. Therefore, the relationship between the organizational effectiveness and the congruence between environment and organizational structure that contingency theory proposes to exist was not able to be tested. However decision-making authority was found as an important variable of organizational structure affecting family planning services and job satisfaction in urban health centers. Thus it was suggested that decentralized decision making among health professionals would be a valuable strategy for improvement of organizational effectiveness in public health centers. It is also recommended that further studies to test contingency theory would use variability and uncertainty to define environment of public health centers instead of complexity.

• 경영과정보연구
• /
• 제12권
• /
• pp.53-75
• /
• 2003

The Internet is flourishing and the World Wide Web is growing at an exponential rate. A fundamental concept of Intranet, the so-called second wave, was introduced only a few years ago. Intranets have been embraced by corporate users of information services and made substantial inroads in strategic vision documents and procurement practices. Business organizations have come to the conclusion that they require an extensive data repository in order to acquire a competitive advantage in a dynamically change market. This rich assortment of data must further be delivered and deliverable enterprise-wide in a secure and cost-efficient manner. Information technology(IT) has created the Intranet as a vitally important mechanism for the storage, dissemination, and even the analysis data. The present study is an attempt to develop a more through understanding of the potential and actual impact of the Intranet on organizational functions and activities. Expecially, it also consists of an effort to assess the impact of the Intranet on communication. The research also addresses the issue of how the Intranet affects communication and shapes or modifies business activities. The results of literature review and study revealed that middle managers believe that the extent of the Intranet use is significantly related to improvements in overall organizational functions and activities. While communication, decision-making, productivity, work collaboration, and business activities are all enhanced by Intranet use, communication appears to be most dramatically improved by Intranet use.

• 한국산업정보학회:학술대회논문집
• /
• 한국산업정보학회 1999년도 추계공동학술대회 논문집:21세기지식경영과 정보기술
• /
• pp.739-745
• /
• 1999

우리의 생산현장은 정보화 및 자동화 혁명을 통해 큰 변혁을 맞이하고 있다. 첨단의 생산시설과 최적의 생산방법을 통한 품질의 향상 및 생산비의 절감이 기업의 성패를 좌우할 수 있다는 전제아래 경쟁기업을 능가하는 생산성제고가 무한경쟁시대의 기업 최고의 목표가 되고 있다. 세계화, 국제화, 정보화 추세 속에서 소비자들의 소비 욕구는 점점 다양해지고 세분화되며 고객은 정확한 상품 정보와 신속한 제품의 인도를 요구하고 있다. 따라서 기업은 생존을 위한 전략으로 공장 자동화 시스템을 도입하여 제품의 질적 향상을 도모하면서 최적 생산을 통해 다양한 고객의 욕구에 대응하고 있다. 본 연구는 몬테칼로법에 기초한 확률적 접근방법을 통한 연속적 시뮬레이션 모델을 이용하여 기업이 공장자동화시스템을 도입하기 전, 그 효과를 사전에 측정. 평가함으로써 합리적으로 도입방법. 도입규모 도입내용 등을 결정할 수 있는 방법을 제시한다. 즉 시뮬레이션 모델을 통해 기업이 공장자동화를 추진함에 있어 이에 수반되는 비용과 이로 인한 효과를 생산성 향상 측면에서 분석하여 최적의 공장자동화 도입수준을 결정하고 자동화에 대한 투자효율을 각대화시키기 위한 하나의 척도를 제공하게 된다.

• 간호행정학회지
• /
• 제11권3호
• /
• pp.233-241
• /
• 2005

Purpose: The purpose of this study was to understand the components of successful leadership and organizational structural barrier to apply leadership perceived by head nurses. Method: We collected the data using interviews from August 1 to August 31 in 2003. The participants of this study were 19 head nurses from two university hospitals in Pusan. Result: Three categories of successful leadership in nursing organization were identified; leadership, opportunity, authority. Leadership category included accepting nurses' opinions, providing comfortable work environment, and interpersonal harmony. Opportunity category included verbal convincing for professional development and emotional support. Authority category included accomplishment and competence. Head nurses included autonomy, incentives, and equal opportunity across to different discipline as power category. Barriers identified by head nurses were lack of opportunity and power from hospital level. They seem to be frustrated when they don't have enough support from hospital. Conclusion: We think that head nurses have to apply effective leadership to achieve organizational goal and harmonious nursing environment. Based on the barriers identified in the study, interdisciplinary managemental intervention can lead better quality of care and nurses' work satisfaction which could further enhance hospital productivity and quality of care.

• 경영과정보연구
• /
• 제18권
• /
• pp.133-161
• /
• 2006

E-business has received much attention from entrepreneurs, executives, investors, and industry observers recently. The Internet is flourishing and the World Wide Web is growing at an exponential rate. In recent years, information has become the critical commodity needed for success in the changing global economic order. Accordingly, business organizations have come to the conclusion that they require an extensive data repository in order to acquire a competitive advantage in a dynamically change market. This rich assortment of data must further be delivered and deliverable enterprise-wide in a secure and cost-efficient manner. Information technology(IT) has created the E-business as a vitally important mechanism for the storage, dissemination, and even the analysis data. The E-business has become increasingly important to a growing number of organizations in Korea in relatively short order. The present study is an attempt to develop a more through understanding of the potential and actual impact of the B-business on organizational functions and activities. Expecially, it also consists of an effort to assess the impact of the E-business on profitability. The research also addresses the issue of how the E-business affects profitability and shapes or modifies business activities. The results of literature review and study revealed that middle managers believe that the extent of the I-business use is significantly related to improvements in overall organizational functions and activities. While communication, decision-making, productivity, work collaboration, and business activities are all enhanced by E-business use, profitability appears to be most dramatically improved by Intranet use.

• 경영과정보연구
• /
• 제14권
• /
• pp.1-24
• /
• 2004

The Internet is flourishing and the World Wide Web is growing at an exponential rate. A fundamental concept of Intranet, the so-called second wave, was introduced only a few years ago. Intranets have been embraced by corporate users of information services and made substantial inroads in strategic vision documents and procurement practices. Business organizations have come to the conclusion that they require an extensive data repository in order to acquire a competitive advantage in a dynamically change market. This rich assortment of data must further be delivered and deliverable enterprise-wide in a secure and cost-efficient manner. Information technology(IT) has created the Intranet as a vitally important mechanism for the storage, dissemination, and even the analysis data. The present study is an attempt to develop a more through understanding of the potential and actual impact of the Intranet on organizational functions and activities. Expecially, it also consists of an effort to assess the impact of the Intranet on work collaboration. The research also addresses the issue of how the Intranet affects work collaboration and shapes or modifies business activities. The results of literature review and study revealed that middle managers believe that the extent of the Intranet use is significantly related to improvements in overall organizational functions and activities. While communication, decision-making, productivity, work collaboration, and business activities are all enhanced by Intranet use, Work Collaboration appears to be most dramatically improved by Intranet use.

• 한국산업정보학회논문지
• /
• 제5권3호
• /
• pp.10-17
• /
• 2000

오늘날의 대학사회는 정보통신분야의 비약적인 기술혁신으로 큰 변혁을 맞이하고 있다. 첨단의 정보통신시설과 국제적 감각을 갖춘 대학만이 총 공급이 총 수요를 초과하게 되는 미래의 대학 현실에서 생존할 수 있다는 전제 아래 경쟁 대학을 능가하는 생산성제고가 대학 최고의 경영목표가 되고 있다. 세계화, 국제화, 정보화 추세 속에서 사회의 학문적 욕구는 점점 다양해지고 세분화되면서 맞춤 교육과 미래사회가 필요로 하는 지적욕구의 충족을 요구하고 있다. 따라서 대학은 생존을 위한 전략으로 정보화 시스템을 도입하여 교육의 질적 향상을 도모하면서 최상의 교육을 통해 다양한 사회의 지적 욕구에 대응하고 있다. 본 연구는 연속적 시뮬레이션 모델을 이용하여 대학이 정보화를 추진하기 전, 그 효과를 사전에 측정. 평가함으로써 합리적으로 도입수준, 규모 및 내용 등을 결정할 수 있는 방법을 제시한다. 즉 시뮬레이션 모델을 통해 대학이 교육 및 행정의 정보화를 추진함에 있어 이에 수반되는 비용과 이로 인한 효과를 업무의 효율성 증가 및 경쟁력 제고 측면에서 분석하여 최적의 대학정보화의 도입수준을 결정하고 정보화에 대한 투자효율을 극대화시키기 위한 하나의 척도를 제공하게 된다.

• The Journal of Asian Finance, Economics and Business
• /
• 제8권8호
• /
• pp.625-635
• /
• 2021

The performance appraisal system is defined as general satisfaction with the performance appraisal system. It is used to assess employees' attitudes towards the fairness of the appraisal system, as well as their satisfaction with their knowledge of the appraisal system. This study aims to investigate the relationship between performance appraisal satisfaction and employee performance with equity as a mediator of this relation. There is limited research that studied the mediating effect of performance appraisal on the relationship between organizational justice and work performance. The research implemented the quantitative methodology throughout distributing questionnaires using google forms for data collection. Only 181 respondents out of 221 respondents answered the questionnaires. The data had been analyzed using the AMOS tool for performing structural equation modeling (SEM) analysis to validate the mediating relationship of equity and justice on the relationship between performance appraisals satisfaction and employees' performance. The results indicated that achieving organizational fairness and equity in the workplace can be done by the implementation of performance appraisal satisfaction, which can lead to higher productivity in the workplace, whichin turn will enhance the organization's image among its competitors.

• 산경연구논집
• /
• 제12권9호
• /
• pp.19-29
• /
• 2021

Purpose: To thrive a competitive advantage in the highly competitive global market, a company must establish a strong startup culture, which creates a workplace environment that values innovation and creativity in solving business-related problems. This study investigates the importance of enhancing startup culture in a competitive environment to improve organizational performance, production and hence produce higher returns. Research design, data and methodology: We conducted the qualitative content analysis and its steps seek to ensure that the researcher adheres to a systematic analysis of the data. The method is used for subjective examination of content in any text data and the five steps minimize cases of errors or repetition in used content. Results: Our investigation based on previous literature resources indicates that leading strategies and creating a pleasant working environment are vital behaviors that companies should consider adopting and implementing to achieve a beneficial startup culture full of productivity and massive returns. Conclusion: This research aimed to discuss the necessity of startup culture's enhancement for for-profit companies and found that the adoption of a startup culture in a company is critical to its success. It is vital to building a solid startup culture to grow and gain a competitive advantage in the highly competitive business world.