• 한국IT서비스학회지
• /
• 제4권1호
• /
• pp.71-105
• /
• 2005

The purpose of this study was to test various variables that affect CRM performance in order to evaluate CRM performance. The results of the proposed research hypotheses are as follows; First, the IS based factors perform more important roles on system and information quality compared to organizational factors. Second, the variables of IS and planning capability playa role as a parameter. Third, among organizational factors, non-structural factors such as degrees of acceptance of business transition, support of CEO, and customer-orientation perform more important roles on CRM. Fourth, IS based factors have bigger Impact on information quality than system quality. Fifth, it was proven that IS quality, proposed as a parameter and as a dependant variable, and CRM have significant relations.

• 지식경영연구
• /
• 제21권4호
• /
• pp.287-300
• /
• 2020

본 연구의 목적은 IT 탐색 및 활용 역량과 운영기술 역량이 조직 민첩성에 미치는 영향을 실증적으로 분석하는 것이다. 최근 경쟁이 심화되고 정보기술의 급격한 변화로 고충을 겪고 있는 국내 중소 물류기업을 대상으로 연구를 진행하였다. IT 탐색 및 활용 역량과 조직 민첩성에 관련된 선행연구들을 바탕으로 이론적으로 인정을 받은 기존 연구 모형을 본 연구에 맞게 수정하여 채택하였고 이에 따라 연구 가설을 제시하였다. 실증적인 연구방법을 채택하여 2018년 국내 중소물류기업들로부터 설문지를 회수하였고 설문 데이터의 신뢰성과 타당성을 검증하고, 연구 가설을 검정하였다. 연구결과는 IT 탐색 및 활용 역량이 운영기술 역량을 강화하고 다시 운영기술 역량이 조직 민첩성을 향상시킨다는 결론을 제시하였다. 본 연구는 기존 문헌을 바탕으로 제시된 연구 모형이 최근 시점에서도 여전히 유효한지를 확인하였고 그 이론이 국내 중소 물류기업에도 적용된다는 점을 확인함으로써 IT 탐색 및 활용 역량과 조직 민첩성에 관련된 연구의 일반화에 기여했다는 점에서 공헌을 찾을 수 있다. 실무적으로는 국내 물류 중소기업의 조직 민첩성을 향상시키기 위하여 새로운 정보기술을 탐색하고 이미 도입한 정보기술을 잘 활용하는 두가지 노력이 병행되어야 한다는 점에서 기업의 실무 담당자들과 물류산업을 활성화하려는 정부 정책 담당자들에게 시사점을 제시하고 있다.

• 디지털융복합연구
• /
• 제10권9호
• /
• pp.59-72
• /
• 2012

이 연구는 수사경찰의 조직역량이 조직몰입에 미치는 영향을 실증적으로 분석하는데 목적을 두었다. 연구의 목적을 달성하기 위하여 조직역량에 대한 개념을 정립하고 수사경찰의 조직역량이 조직몰입에 미치는 영향에 대한 인식과 그 상관관계를 검증하기 위한 지표를 설정하기 위해서 경영학과 행정학의 선행연구들을 검토하여 실증적 연구를 위한 이론적 배경을 구축하였다. 조직역량이 조직몰입에 미치는 영향에 관한 이론적 배경을 중심으로 조사연구를 설계하였으며 따라서 관련 선행연구와 문헌조사 및 공식통계 자료의 분석, 조사대상 집단의 설문조사 항목을 변수화하여 SPSS Window 18.0통계패키지를 이용하여 통계분석을 실시하였다. 수사경찰의 조직역량이 조직몰입에 영향을 미치는 것은 당연함에도 불구하고 지금까지 이 분야에 대한 연구는 매우 부족한 실정이다. 이 연구는 수사경찰의 조직역량이 조직몰입에 미치는 영향의 분석을 통해 궁극적으로는 수사경찰이 사회질서유지에 기여할 수 있는 효율적인 조직을 설계하고 유지하고자 하는데 그 목적이 있다.

• 지식경영연구
• /
• 제16권2호
• /
• pp.67-89
• /
• 2015

Improving productivity of knowledge workers is an important issue in the 21st century referred as knowledge-based society. The core key word is knowledge sharing among constituents of an organization. The purpose of this study is to combine the social network position factors with attitude and behavior factors, and develop an integrated research model for the knowledge sharing among members of an organization. This study adopted the integrated theoretical framework based on social capital, self-efficacy, transactive memory, and knowledge sharing. Surveys were conducted to 42 organizational members from a department in a leading IT outsourcing company to empirically test the proposed research model. In order to validate the proposed research model, social network analysis tool, UCINET, a structural equation modeling tool, SmartPLS, were utilized. The empirical result showed that, first of all, organizational members' familiarity network position had significant influence on knowledge self-efficacy and transactive memory capability. Second, knowledge self-efficacy and transactive memory capability affected knowledge sharing intention. Third, knowledge sharing intention also had an impact on the job performance. However, organizational members' expertise network position had no significant influence on knowledge self-efficacy and transactive memory capability. This finding reveals the importance of the emotional approach rather than the rational approach in knowledge management. The theoretical and practical implications on the research findings were discussed along with limitations.

• 기술혁신학회지
• /
• 제12권4호
• /
• pp.740-767
• /
• 2009

조직역량에 관한 많은 연구에도 불구하고 R&D 조직역량을 체계적으로 다룬 연구는 부족하다. 본 연구에서는 한국과 미국의 제조업 R&D 조직을 대상으로 R&D 조직역량이 R&D 조직성과에 미치는 효과를 실증적으로 분석하였다. R&D 조직역량의 측정은 개별역량, 아키텍처역량, 프로세스역량의 관점에서 측정하였으며, R&D 성과는 균형성과표(BSC)의 관점에서 측정하였다. 구조방정식 기법으로 연구모형을 추정한 결과, 한국과 미국 모두 R&D 조직역량이 R&D 성과에 기여한다는 것이 밝혀졌으며, 한국이 미국보다 R&D 조직역량의 기여도가 통계적으로 더욱 크다는 것도 밝혀졌다. 이와 같은 결과는 한국의 제조업 R&D 생산성이 미국보다 높을 수 있다는 암시를 준다.

• 한국병원경영학회지
• /
• 제17권3호
• /
• pp.1-22
• /
• 2012

The purpose of this study is to analyze the mediating effect of informatization level between characteristics of introducing information system and organizational performance in hospital settings, and to provide suggestions to improve the performance level of strategic information system of hospitals. In order to achieve study purpose, a causal path model was developed and empirically tested. Data were collected from 746 managers of 92 hospitals keeping information system in Busan, Ulsan and Kyungnam Province using self-administered structured questionnaire. Major results of this study were as follows; The results of the path analysis showed that organizational characteristics variables except informatization strength within health industry had significant effects on informatization level, and had indirect effects on organizational performance mediated by informatization level. On the other hand, informatization level, especially revelation capability among informatization level variables, was found to have significant direct effect on organizational performance. These results of empirical test imply that informatization level variables are both important affecting factors on organizational performance and mediating factors between organizational characteristics and organizational performance. Therefore, in order to increase organizational performance, measures improving informatization level should be developed and carried out continuously. And, especially, focusing on building and strengthening revelation capability is crucial to those efforts.

• 경영과정보연구
• /
• 제19권
• /
• pp.145-170
• /
• 2006

The purpose of this study is to examine the relationship between core factor of Knowledge Management(KM) and organizational effectiveness. The objects of study are middle manager in hosing construction and civil engineering and construction industry, and the sample size is 228. The core factor of KM and indicator of organizational effectiveness are drawn by literature survey. The core factors are classified into human capital, organizational capital, structural capital, (to put it concretely), job capability, human relation, strategy, information technology, process, sharing culture, leadership, measurement. The indicator of organizational effectiveness are measured by job satisfaction, organization loyalty, competitiveness. The main results of this study can be summarized as the following. 1) The core factor of KM has a positive relationship to organizational effectiveness. Especially, the core factor of sharing culture and leadership are strongly relationship with organizational effectiveness. 2) There was a high positive correlation between job satisfaction and organization loyalty. 3) Human, structural, and structural capital had a different affect on organizational effectiveness. 4) The more job position and educational level high, the more they recognized that KM is necessary for their organization. 5) Among the success factor in KM, the factor of job capability was well perceived to respondent. According to this study, we can analyzed the relationship between success factor and organizational effectiveness, and drawn the most influence success factor on organizational effectiveness. Concurrently, the results of this study will be useful guidelines for shaping the KM operation framework in construction industry.

• The Journal of Asian Finance, Economics and Business
• /
• 제8권7호
• /
• pp.457-468
• /
• 2021

This study seeks to examine the effects of fraud management accounting on organizational value creation of listed firms in Thailand through internal audit function and internal audit effectiveness as the mediators of the study. In addition, governance culture and digital capability are hypothesized to affect fraud management accounting, internal audit function, and internal audit effectiveness. The 297 listed firms in Thailand are the samples of the study. The structural equation model is applied to test the research relationships. The results of the study indicate that, firstly, fraud management accounting has an effect on internal audit function, internal audit effectiveness, and organizational value creation. Secondly, internal audit function affects both internal audit effectiveness and organizational value creation. It also mediates the fraud management accounting-organizational value creation relationships. Thirdly, internal audit effectiveness affects organizational value creation and it mediates the fraud management accounting-organizational value creation relationships. Finally, governance culture affects fraud management accounting, internal audit function and internal audit effectiveness. Accordingly, executives can support, promote and enhance the applications of fraud management accounting in an organization, and utilize its concepts as the valuable tools in order to create best organizational practices and achieve their business goals in the current and future operations.

• 무역학회지
• /
• 제45권2호
• /
• pp.87-102
• /
• 2020

While many previous studies have emphasized that technological and learning capabilities have an important impact on internationalization, however, there have been few attempts to directly identify the mediating role of innovative performance in the relationship between them. Therefore, we tested the relationships among two organizational capabilities such as technological capability and learning capability, innovative performance and internationalization. Specifically, we explored the impact of two organizational capabilities on innovative performance and the mediating role of innovative performance on internationalization. We tested hypotheses based on 206 survey data of Gwangju and Jeonnam provinces' small and medium-sized enterprises (SMEs). The empirical results showed that both technological capability and learning capability had a significantly positive (+) effect on SMEs' innovation performance, and both technological capability and learning capability had a significantly positive (+) effect on internationalization performance. In addition, it was confirmed that the innovation performance is not only related to the relationship between technological capability and internationalization performance but also acts as a partial mediation role in the relationship between the learning capability and internationalization performance. Based on the results of this study, theoretical and practical implications were provided, and the limitations of this study and future research directions were also discussed.

• Asia pacific journal of information systems
• /
• 제23권1호
• /
• pp.87-106
• /
• 2013

In the service-oriented economy, knowledge and skills are considered core resources to secure competitive advantages and service innovation. Knowledge management capability, which facilitates to produce, share, accumulate and reuse knowledge, becomes as important as knowledge itself to create service value. Along with knowledge management capability, dynamic capability and operational capability are the key capabilities related to managing service delivery processes. Previous studies indicated that these three capabilities are related to service innovation. Although separately investigate the relationship between the three capabilities. The purpose of this study is 1) to define variables that have effects on service innovation including knowledge management capability, dynamic capability and operational capability, and 2) to empirically test to identify relationship among variables. In this study, knowledge management capability is defined as the capability to manage knowledge process. Dynamic capability is regarded as the firm's ability to integrate, build, and reconfigure internal and external competences to address rapidly changing environments. Operational capability refers to a high-level routine that, together with its implementing input flows, confers upon an organization's management a set of decision options for producing significant outputs of a particular type. The proposed research model was tested against the data collected through the survey method. The survey questionnaire was distributed to the managers who participated in an educational program for management consulting. Each individual who answered the questionnaire represented a knowledge based service firm. About 212 surveys questionnaires were sent via e-mail or directly delivered to respondents. The number of useable responses was 93. Measurement items were adapted from previous studies to reflect the characteristics of the industry each informant worked in. All measurement items were in, 5 point Likert scale with anchors ranging from strongly disagree (1) to strongly agree (5). Out of 93 respondents, about 81% were male, 82% of respondents were in their 30s. In terms of jobs, managers were 39.78%, professions/technicians were 24.73%, researchers were 12.90%, and sales people were 10.75%. Most of respondents worked for medium size enterprises (47,31%) in their, less than 30 employees (46.24%) in their number of employees, and less than 10 million USD (65.59%) in terms of sales volume. To test the proposed research model, structural equation modeling (SEM) technique (SPSS 16.0 and AMOS version 5) was used. We found that the three organizational capabilities have influence on service innovation directly or indirectly. Knowledge management capability directly affects dynamic capability and service innovation but indirectly affect operational capability through dynamic capability. Dynamic capability has no direct impact on service innovation, but influence service innovation indirectly through operational capability. Operational capability was found to positively affect service innovation. In sum, three organizational capabilities (knowledge management capability, dynamic capability and operational capability) need to be strategically managed at firm level, because organizational capabilities are significantly related to service innovation. An interesting result is that dynamic capability has a positive effect on service innovation only indirectly through operational capability. This result indicates that service innovation might have a characteristics similar to process innovation rather than product orientation. The results also show that organizational capabilities are inter-correlated to influence each other. Dynamic capability enables effective resource management, arrangement, and integration. Through these dynamic capability affected activities, strategic agility and responsibility get strength. Knowledge management capability intensify dynamic capability and service innovation. Knowledge management capability is the basis of dynamic capability as well. The theoretical and practical implications are discussed further in the conclusion section.