• 제목/요약/키워드: organizational capability

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고객서비스 조직의 지적자본과 조직성과 간의 구조적 관계: 동적역량의 역할을 중심으로 (Structural Relationship between Intellectual Capital and Organizational Performance in a Customer Service Organization: Focused on the Role of Dynamic Capability)

  • 박찬선;정기주;김소라;유일
    • 한국콘텐츠학회논문지
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    • 제14권12호
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    • pp.911-923
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    • 2014
  • 본 연구에서는 고객센터를 대상으로 고객센터의 중요한 조직자본이 무엇인가 밝혀내고, 조직자본이 고객센터의 어떠한 동적역량을 통하여 조직성과로 연결되는가에 대한 관계를 분석하였다. 이를 위해 고객센터 구성원을 대상으로 설문조사를 실시하여 389개의 데이터를 실증 분석에 이용하였다. 분석결과, 조직자본 중 관계적 자본과 조직문화가 조직의 동적역량 구성요소(구성원 협력, 자본공유, 자본변환) 모두에 긍정적 영향을 미치는 것으로 나타났으며, 구조적 자본은 동적역량 구성요소 중 협력에 유의한 영향관계가 있음을 밝혔다. 조직성과는 조직 동적역량 중 구성원의 협력과 조직자본공유가 긍정적 영향을 미치는 것으로 나타났다. 본 연구결과는 고객센터의 관리자들과 상담사원들에게 고객센터에서 과연 어떠한 조직자본이 보다 중점적으로 관리되고 부족한 부분이 보완되어야 하는가에 대한 실용적인 가이드라인을 제시하고, 앞으로 고객센터가 기업의 전략적이며 핵심적인 조직으로 발전하기 위해서는 어떠한 조직자본과 동적역량을 강화, 발전시켜야 하는가에 대한 시사점을 제공하였다.

Knowledge-driven Dynamic Capability and Organizational Alignment: A Revelatory Historical Case

  • Kim, Gyeung-Min
    • Asia pacific journal of information systems
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    • 제20권1호
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    • pp.33-56
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    • 2010
  • The current business environment has been characterized as less munificent, highly uncertain and constantly evolving. In this environment, the company with dynamic capability is reported to be more successful than others in building competitive advantage. Dynamic capability focuses on the link between a dynamically changing environment, strategic agility, architectural reconfiguration, and value creation. Being characterized to be flexible and adaptive to market circumstance changes, an organization with dynamic capability is described to have high resource fluidity, which represents business process, resource allocation, human resource management and incentives that make business transformation faster and easier. Successful redeployment of the resources for dynamic adaptation requires organizational forms and reward systems to be well aligned with firm's technological infrastructures and business process. The alignment is considered to be an executive level commitment. Building dynamic capability is knowledge driven; relying on new knowledge to reconfigure firm's resources. Past studies established the link between the effective execution of a knowledge-focused strategy and relevant setting of architectural elements such as human resources, structure, process and information systems. They do not, however, describe in detail the underlying processes by which architectural elements are adjusted in coordinated manners to build knowledge-driven dynamic capability. In fact, understandings of these processes are one of the top issues in IT management. This study analyzed how a Korean corporation with a knowledge-focused strategy aligned its architectural elements to develop the dynamic capability and thus create value in the dynamically changing markets. When the Korean economy was in crisis, the company implemented a knowledge-focused strategy, restructured the organization's architecture by which human and knowledge resources are identified, structured, integrated and coordinated to identify and seize market opportunity. Specifically, the following architectural elements were reconfigured: human resource, decision rights, reward and evaluation systems, process, and IT infrastructure. As indicated by sales growth, the reconfiguration helped the company create value under an extremely turbulent environment. According to Ancona et al. (2001), depending on the types of lenses the organization uses, different types of architecture will emerge. For example, if an organization uses political lenses focusing on power, influence, and conflict. the architecture that leverage power and negotiate across multiple interest groups would emerge. Similarly, if an organization uses economic lenses focusing on the rational behavior of organizational actors making choices based on the costs and benefits of action, organizational architecture should be designed to motivate and provide incentives for the actors (Smith, 2001). Compared to this view, information processing perspectives consider architecture to be designed to maximize the capacity of information processing by the actors. Using knowledge lenses, the company studied in this research established architectural elements in a manner that allows the firm to effectively structure knowledge resources to form dynamic capability. This study is revelatory single case with a historic perspective. As a result of this study, a set of propositions and a framework are derived, which can be used for architectural alignment.

The Success of Smart Factory Adoption: Firm's Dynamic Capability Perspective

  • Kim, Gyeung-min;Nam, Mi-Jeong
    • Journal of Information Technology Applications and Management
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    • 제28권4호
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    • pp.45-57
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    • 2021
  • This research explores how the success of smart factory adoption is influenced by firm's dynamic capability. This research describes the underlying processes on how organizations manipulate or adapt organizational elements harmoniously to implement smart factory successfully. Although understanding of these processes is essential to many researchers and practitioners in the field, the information system research literature contains very few examples of this type. The research is conducted in the following sequence: first, the concept of dynamic capability is presented followed by research methodology; and then the analyses of case data are presented followed by discussions and future directions. The results of this research show that the firms with higher dynamic capability adopted smart factory more easily through alignment of various organizational elements.

How to Build a Learning Capability for Innovation? A Framework of Market-Based Learning Process

  • Lee, Hyun Jung;Park, Jeong Eun;Pae, Jae Hyun
    • Asia Marketing Journal
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    • 제17권1호
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    • pp.27-53
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    • 2015
  • Learning organization has been an important issue in both management and marketing areas. Also learning capability is a key construct of innovation process in a firm. Especially, in marketing context, several researchers have studied market-based learning and its relation with performance. Previous studies have shown that market-based learning has a positive impact on overall firm performance. However, there has been inconsistency in the concept of market-based learning itself and its relationships with antecedents and consequences. Given this conflicting and inconsistent results of previous research, this study has two main objectives. First, this paper proposed a conceptual framework that marketbased learning has two types of processes and each types of market-based learning will generate different types of performance. Second, the mediating role of marketing capability in learning-performance link is proposed. The proposed conceptual framework shows that organizations which have marketbased learning for innovation management can enjoy ambidextrous firm performance on both side of effectiveness and efficiency via marketing capability. Moreover our research model proposes key drivers of market based organizational learning.

정보기술전략과 정보기술아키텍쳐: 설명적 상황이론 프레임워크 (Information Technology Strategy and Architecture: An Explanatory Contingency Framework)

  • 염지환
    • 경영정보학연구
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    • 제4권2호
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    • pp.81-94
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    • 2002
  • 본 연구는 Ansoff의 "전략적 성공모델"에 의거하여 조직 정보기술전략의 도달 가능한 최고 성과는 경 영 환경의 역동성(turbulence)과 정보기술전략의 공격도(aggressiveness), 정보기술역량(capability)간의 일치에 의한다는 가설을 검증하였다. 정보기술전략 공격도와 정보기술역량을 차별화한기 위하여 정보기술아키텍처라는 개념을 원용하였다. 즉, 정보기술전략의 공격도는 아키텍쳐를 의미하는데, 이는 정보기술역량이 경영자의 장래 정보기술에 대한 태도를 의미하는데 반하여 정보기술아키텍쳐는 현재 조직이 보유한 기술적 역량을 의미한다. 본 연구는 정보기술아키텍쳐와 경영환경의 역동성, 정보기술역량간의 수준의 일치가 조직성과에 유의미하다는 결론을 제공한다. 즉 경영환경의 역동성, 정보기술전략과 정보기술아키텍쳐의 일치는, 특히 경영환경이 역동적인 상황에서 더욱 조직성과에 유익한 결과를 가져올 수 있다는 근거를 통계적으로 증명한다.

기업의 내부 및 외부역량과 활동이 흡수역량과 성과에 미치는 영향 (Effect of internal and external capabilities and activities of a company on absorptive capacity and performance)

  • 김영기;박성택
    • 융합정보논문지
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    • 제11권11호
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    • pp.125-136
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    • 2021
  • 급격한 기술의 발전 및 환경의 변화와 함께 국경없는 글로벌시대의 치열한 경쟁환경속에서 기업의 생존을 위해 혁신은 필수적이며, 기업내부의 노력뿐만 아니라, 기업 외부로부터의 자원과 지식을 획득하고 이를 내재화하여 자신만의 경쟁우위를 확보하는 것이 매우 중요하다. 본 연구에서는 기업 내부요인으로 내부 R&D 역량과 조직 지원, 기업 외부요인으로 외부 R&D 역량과 외부지식탐색, 그리고 흡수역량이 성과에 미치는 관계를 살펴보았다. 분석결과, 내부 R&D 역량, 조직지원, 외부지식탐색은 흡수역량에 유의한 영향을 미치는 것으로 나타났으며, 혁신 성과는 신제품 성과에 긍정적인 영향을 미치는 것으로 나타났다. 그러나 흡수역량의 매개효과는 검증되지 못하였으며, 이는 흡수역량이 혁신성과 및 신제품성과와의 관련성이 낮거나, 흡수역량과 성과변수 사이에 다른 중요한 요인이 작용한다는 것을 시사한다. 본 연구의 결과는 기업에서 R&D전략의 수립시에 유용한 지침으로 활용 가능할 것으로 보인다.

소기업의 R&D역량이 조직역량 및 R&D사업화에 미치는 영향 (The Impacts of R&D Capabilities of Small Companies on Organizational Competences and R&D Commercializing Performances)

  • 김선하;홍진환;이훈희
    • 중소기업연구
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    • 제43권3호
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    • pp.21-42
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    • 2021
  • 소기업의 성장과 경쟁력 강화를 위한 연구개발(R&D) 활동이 점점 중요해지고 있으며, 정부의 R&D 지원금도 증가하고 있다. 본 연구는 소기업의 R&D 성과를 제고하기 위해, 자원기반론적 관점에서 소기업의 R&D 성과에 영향을 미치는 요인과 필요한 역량을 파악하였다. 정부 R&D 지원사업에 참여하여 R&D 프로젝트를 완료한 소기업 3,636개사를 대상으로 설문 조사를 수행하였으며, 다중회귀분석을 실시하였다. 소기업의 기술혁신역량과 기술사업화역량은 조직 역량에 유의한 정(+)의 영향을 미치며, 그 관계를 기업가정신이 조절하는 것으로 나타났다. 또한 소기업의 R&D 역량은 R&D 사업화 성과에 직접 유의한 영향을 미치는 것이 아니라, 조직역량을 매개로 R&D성과에 유의한 영향을 미치는 것으로 분석되었다. 본 연구는 소기업 R&D의 성과 분석을 위한 중간 단계의 변수인 조직역량의 중요성을 포함해, 소기업 R&D 성과 측정 및 지원 정책에 대한 시사점을 제시한다.

The Urgency of Business Agility During COVID-19 Pandemic: Distribution of Small and Medium Business Products and Services

  • BONGSO, Gromyko;HARTOYO, Rachmat
    • 유통과학연구
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    • 제20권6호
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    • pp.57-66
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    • 2022
  • Purpose: Business agility is an important key to survival for SMEs in Indonesia, especially during the COVID-19 pandemic. Indonesian local product distribution and service distribution are mostly served by SMEs. Agile businesses will be able to assist them in the proper distribution of products and services. This research examines how the direct and indirect influence of IT capabilities on business agility through organizational learning and business intelligence for small and medium enterprises in the distribution of Indonesian products and services. Research design, data and methodology: This research uses SEM method with SmartPLS tool. The sample of this research was conducted on small and medium enterprises in the distribution of Indonesian products and services. The sample obtained in this study was 202 SME owners or managers (strategic level). Results: Business intelligence plays a key role in improving business agility. The results of IT capability can directly and indirectly affect business agility through organizational learning. Conclusions: Business intelligence has the biggest role in increasing business agility in SMEs in Indonesia. IT capability has an indirect effect on business agility through organizational learning. The findings of this study prove that IT capabilities do not indirectly affect business agility through business intelligence.

EA 담당조직의 역할과 EA 활용역량이 EA 성과에 미치는 영향에 관한 실증적 연구 (An Empirical Study on the Effects of the Role of EA Operating Unit and EA Utilization Capability on the EA Performance)

  • 박일규;김상훈;서일정
    • 한국IT서비스학회지
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    • 제9권1호
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    • pp.27-42
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    • 2010
  • Recently, many organizations are actively adopting Enterprise Architecture (EA) as a methodology to manage IT assets and build IT-based business system. However, most existing studies on EA have focused on the adoption stage of EA. Now the research concerning effective management and utilization of EA after adopting EA is keenly required. This study intended to empirically examine how the role of EA operating unit and the EA utilization capability of organizational members impact on EA performance at the post-adoption stage of EA. Based on Resource Based View (RBV), this study proposed the model and the hypotheses describing that the impact of the role of EA operating unit on EA performance is mediated by the EA utilization capability of organizational members. In order to test the hypotheses, the field survey whose respondents were seventy four Korean public agencies which have adopted EA was conducted by means of questionnaire. Data analysis was done with partial least square (PLS), which is a structural equation modeling (SEM) technique that uses a component-based approach to estimation. The results of the empirical analyses showed that the organizational operation ability of EA operating unit significantly influenced EA performance via the EA utilization capability of organizational members, but that EA education and training performed by EA operating unit did not. The results of this study provided a lot of theoretical and practical implications regarding EA management activities at the post-adoption stage of EA to enhance EA performance.

The Effect of the Factors of Introducing Information Technology on Non-Financial Performance

  • Lim, Kil-Jae;Yi, Seon-Gyu
    • 한국컴퓨터정보학회논문지
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    • 제20권12호
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    • pp.107-113
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    • 2015
  • This study analyzed the effect of the factors of introducing information technology(organizational and environmental characteristics) on non-financial performance. As detailed variables of each characteristic, the technical support/task force, users' IT capability, and education/training were used for the organizational characteristics while the degree of competition, external pressure, and uncertainty of environment were used for the environmental characteristics. In the results of the analysis, such factors like technical support/task force, users' IT capability, and education/training of the organizational characteristics had significant influence on non-financial performance. Also, factors such as degree of competition, external pressure, and uncertainty of environment of the environmental characteristics had significant influence on non-financial performance.