• 제목/요약/키워드: organizational attitude

검색결과 320건 처리시간 0.023초

국가 암조기검진사업 성과에 영향을 미치는 요인 - 보건소 및 사업실무자 특성을 중심으로 - (Factors Associated with Performance of National Cancer Screening Program in Korea)

  • 최귀선;양정희;계수연;이선희;신해림;김창민;박은철
    • Journal of Preventive Medicine and Public Health
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    • 제37권3호
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    • pp.246-252
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    • 2004
  • Objectives : Cancer is the leading cause of death in Korea. Therefore, a National Cancer Screening Program (NCSP) was launched in 1999. This study planned to evaluate the performance of the NCSP to identifying the influencing factors in relation to characteristic public health centers. Methods : To analyze the performance, the database of the NCSP records for 2002 was used. The performance index was measured by the goal achievement rate, which was defined by the real number of screenees against the expected number of screenees. Also, a survey was conducted by a self-administered questionnaire to identify the factors associated with the goal achievement rate. The questionnaire was divided into two sections. In the first section, the individual characteristics of the program coordinator in each public health center were measured, and second section was comprised of questions about the organizational characteristics associated with the NCSP. A total of 121 subjects from 241 public health centers completed the questionnaire. Results : Of the 121 public health centers (50.2% response rate), the average goal achievement rate was 72.8%. The results of the regression model showed that public health centers located in rural area (parameter estimates=38.2) and had great support from a head of center or province (parameter estimates=0.20) and tended to have higher goal achievement rates. However, the characteristics of the program coordinator, especially their knowledge of and attitude toward cancer screening, were not significantly related to the goal achievement rates. Conclusions : It appears that the most important associated factors to the goal achievement rate in the NSCP were the location of the public health center and the support for the NCSP from the head of the center or province.

외국인 선원 혼승선박내 선원간 문화동질성과 승선근무 내성의 차이가 조직커미트먼트에 미치는 영향에 관한 연구 (A Study on the Effect of the Gap of Cultural Homogeneity and Onboard Working Tolerance between Korean and Foreign Crews on Organizational Commitment)

  • 이종석;신용존
    • 한국항해항만학회지
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    • 제31권10호
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    • pp.897-903
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    • 2007
  • 본 연구의 목적은 외국인 혼승선박에서의 우리나라 선원과 외국인선원의 문화적 동질성과 승선근무 내성의 차이가 조직 커미트먼트에 미치는 영향을 실증적으로 검토하는데 있다. 해운산업에 있어서 외국인 선원 고용제한이 완화되어 외국인 선원이 혼승함에 따라 많은 문제점이 발생하고 있음에도 불구하고, 외국인 선윈 혼승선박에서의 문화적, 환경적 영향요인과 구성원의 태도와 행동에 관한 구체적인 연구가 이루어지지 않고 있는 실정이다. 따라서 본 논문은 외국인 선원 혼승선박에 승선하고 있는 우리나라 선원과 외국인 선원들을 대상으로 이문화 관리와 승선근무내성 및 조직커미트먼트의 관계를 실증적으로 검증하였다. 검증결과, 우리나리 선원과 외국인 선원간의 문화적 동질성과 승선근무내성에 차이가 있으며, 문화적 동질성과 승선근무 내성이 높은 집단의 조직커미트먼트가 일부 변수간의 관계를 제외하고 모두 높은 것으로 나타났다. 이러한 연구결과는 외국인 선원 배치 및 교육훈련 그리고 혼승선박 조직관리에 있어서 중요한 실무적 시사점을 제공할 것으로 사료된다.

Effect of Customers' Psychological Power on Service Expectation and Response to Service Failure in a Restaurant Context

  • KIM, Ji-Hern;AHN, So Jung
    • 한국프랜차이즈경영연구
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    • 제11권3호
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    • pp.19-26
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    • 2020
  • Purpose: The old axion to put the customers first (e.g., customers are king, customers are always right) has been taken for granted in the service sector. In addition, many companies in South Korea are providing customer-first education for employees at their contact points to strengthen their competitiveness. However, excessive increase in the psychological power of the customer can lead to a problem of abuse of power, called 'Gap-jil.' Despite these concerns, most companies hardly discard policies to give high priority to customers because of the assumption that it enhances customer satisfaction leading to organizational performance. However, in recent years, some franchise catering companies have posted warnings about the abuse of power by customers, and a movement to pursue a power-balancing between service providers and their customers is spreading. Research design, data, and methodology: This research is conducted to reconsider the principle of the customer-first perspective and to create a basis for arguments that can solve the problem of abuse of power, which is recognized as a serious social problem. In this research, we test and analyze the effect of customers' psychological power in the context of a restaurant on expectation for service and response to service failure. Result: The result of an experimental study shows that the effect of psychological power on customer satisfaction can be somewhat negative. Also, customers with high psychological power are more likely to have high service expectations. Especially high psychological power of customers causes a difference in the expectation level of human factors such as employee attitude, while the difference in expectations of non-human factors such as restaurant atmosphere was not statistically significant. In addition, when customers with high psychological power encounter service failure situation, they are more likely to feel disappointment and regret with a service provider. Meanwhile, the effect of psychological power on complaining behaviors are not significant. Conclusions: The findings of this research provide meaningful implications that the service providers should reconsider their existing corporate culture and management policies that put customers first. In addition, the result of this research is provided meaningful opportunities to review the management philosophy for the company's customers and the education philosophy for the employee education.

기록물 사이버교육의 학습만족도 향상을 위한 영향 요인 연구 (A Study on the Factors Influencing the Learning Satisfaction of Records Management Cyber Education)

  • 나경원;장우권
    • 한국기록관리학회지
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    • 제22권1호
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    • pp.61-82
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    • 2022
  • 이 연구는 국가기록원에서 개설되어 운영되고 있는 기록관리 사이버교육 학습만족도에 영향을 미치는 요인에 대해서 알아보는데 있다. 사이버교육은 입문 과정, 심화 과정, 교양 과정으로 이루어졌다. 학습만족도 주요 요인으로 '내용구성의 타당성, 교수·학습자 간 상호작용, 학습동기, 학습태도의 적극성, 이용환경의 용이성, 조직의 지원정도'를 설정하였다. 각 교육과정의 사이버교육 학습만족도에 대한 온라인 설문조사를 실시하였다. 조사는 기록물관리 전문요원이 배치된 107개 기관을 대상으로 실시하였으며 추가적인 심층인터뷰도 실시하였다. 설문분석은 요인분석·독립표본 t검정·ANOVA분석·상관분석·다중회귀분석 등으로 이루어졌다. 연구결과, 학습만족도에 영향을 미치는 요인은 교수·학습자간 상호작용, 학습동기, 내용구성의 타당성 순으로 나타났다.

조직의 산업보안 활동이 구성원의 보안 정책 준수 의도에 미치는 영향 (The Effect of Organization's Industrial Security Management on Employees' Security Policy Compliance Intention)

  • 이동환;박승욱
    • 융합보안논문지
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    • 제22권3호
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    • pp.57-68
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    • 2022
  • 최근 보안에 대한 중요성과 인식이 확대됨에 따라, 기업과 정부는 보안 관리를 위하여 지속적인 노력과 투자를 하고 있다. 그러나 조직에는 여전히 많은 보안 위협이 존재하며, 특히 내부직원에 의한 보안사고가 빈번하게 발생하고 있다. 그러므로 조직의 보안 관리를 위해서는 무엇보다 구성원이 보안 정책을 준수하는 것이 매우 중요하다. 따라서 본 연구는 조직적 측면의 산업보안 활동을 기술적 보안, 물리적 보안, 관리적 보안으로 분류하였고, 개인적 측면의 계획된 행동이론을 적용하여 보안 정책 준수 의도에 미치는 영향 관계를 규명하였다. 통계 분석을 위하여 SPSS 25와 AMOS 25를 활용하였으며, 연구결과, 기술적 보안은 주관적 규범에 정(+)의 영향, 물리적 보안은 지각된 행동통제에 정(+)의 영향, 관리적 보안은 태도에 정(+)의 영향, 태도와 지각된 행동통제는 보안 정책 준수 의도에 정(+)의 영향을 미치는 것으로 나타났다.

사회복지사의 윤리적 신념과 경험에 관한 연구 -이중관계(dual relationship)를 중심으로- (Social Workers' ethical beliefs and experiences -Focused on Client-Worker Dual Relationships-)

  • 김진숙;장연진
    • 사회복지연구
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    • 제43권2호
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    • pp.235-266
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    • 2012
  • 본 연구에서는 한국의 사회복지사들의 윤리의식이 어떻게 형성되어 있으며, 어떤 윤리적 행동을 하고 있는지를 클라이언트와의 "이중관계"에 대한 신념과 경험을 중심으로 살펴보았다. 이중관계에 대한 사회복지사의 윤리적 신념과 경험 정도, 인구사회학적 특성 및 조직의 특성에 따라 사회복지사의 신념과 경험에 차이가 있는지를 알아보는 것이 본 연구의 목적이다. 이를 위하여 전국 사회복지기관에 종사하고 있는 현직 사회복지사를 대상으로 설문조사를 실시하여 회수된 379부를 분석하였다. 분석결과, 사회복지사들은 신념에 있어서는 이중관계에 대해 다소 허용적인 측면을 갖고 있으나, 실제 경험적으로는 윤리적인 경향을 갖고 있는 것으로 나타났다. 인구사회학적 특성 및 소속된 기관의 특성에 따른 사회복지사들의 윤리적 신념과 경험의 차이는 연령, 결혼여부, 종교유무, 윤리교육 여부에 따라서는 차이가 나타나지 않았다. 그러나 성별, 교육수준, 경력, 기관형태, 업무형태, 직위, 사회복지사로 재직하면서 윤리에 대한 교육이나 훈련을 받은 경험과 기관의 윤리기준 유무, 주요 서비스 대상 등에 있어서는 유의미한 차이가 나타났다. 이와 같은 결과를 토대로 사회복지 윤리교육에 대한 실천적 함의를 논의하였다.

ACTIVITY-BASED STRATEGIC WORK PLANNING AND CREW MANAGEMENT IN CONSTRUCTION: UTILIZATION OF CREWS WITH MULTIPLE SKILL LEVELS

  • Sungjoo Hwang;Moonseo Park;Hyun-Soo Lee;SangHyun Lee;Hyunsoo Kim
    • 국제학술발표논문집
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    • The 5th International Conference on Construction Engineering and Project Management
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    • pp.359-366
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    • 2013
  • Although many research efforts have been conducted to address the effect of crew members' work skills (e.g., technical and planning skills) on work performance (e.g., work duration and quality) in construction projects, the relationship between skill and performance has generated a great deal of controversy in the field of management (Inkpen and Crossan 1995). This controversy can lead to under- or over-estimations of the overall project schedule, and can make it difficult for project managers to implement appropriate managerial policies for enhancing project performance. To address this issue, the following aspects need to be considered: (a) work performances are determined not only by individual-level work skill but also by the group-level work skill affected by work team members, each member's role, and any working behavior pattern; (b) work planning has significant effects on to what extent work skill enhances performance; and (c) different types of activities in construction require different types of work, skill, and team composition. This research, therefore, develops a system dynamics (SD) model to analyze the effects of both individual-and group-level (i.e., multi-level) skill on performances by utilizing the advantages of SD in capturing a feedback process and state changes, especially in human factors (e.g., attitude, ability, and behavior). The model incorporates: (a) a multi-level skill evolution and relevant behavior development mechanism within a work group; (b) the interaction among work planning, a crew's skill-learning, skill manifestation, and performances; and (c) the different work characteristics of each activity. This model can be utilized to implement appropriate work planning (e.g., work scope and work schedule) and crew management policies (e.g., work team composition and decision of each worker's role) with an awareness of crew's skill and work performance. Understanding the different characteristics of each activity can also support project managers in applying strategic work planning and crew management for a corresponding activity, which may enhance each activity's performance, as well as the overall project performance.

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BRIBERY INTENTION IN CONSTRUCTION INDUSTRY : AN APPLICATION OF THE THEORY OF PLANNED BEHAVIOR

  • Chung-Fah Huang;Kuen-Lung Lo;Shiau-Ju Shiue;Hsin-Chian Tseng
    • 국제학술발표논문집
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    • The 4th International Conference on Construction Engineering and Project Management Organized by the University of New South Wales
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    • pp.318-323
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    • 2011
  • Illegal and unethical behaviors of the construction industry affect people's lives and health more than the same problems of the other industries. Among these behaviors, the construction industry is mostly criticized for bribery scandals. According to the survey of the Ministry of Justice in Taiwan over the past years, bribery cases involving public engineering projects and governmental procurements account for a rather large portion of the indicted corruption cases. Transparency International's "Bribe Payer Index" indicates people in construction-related industries are the most likely to pay bribes. Poor construction quality directly and indirectly caused by bribery poses a great threat to public safety, organizational reputation and economic development. However, there is a limited number of existing research on the bribery problem of the construction industry. This study is an empirical attempt to explore bribery intention and its affecting factors among the construction organizations in Taiwan by conducting a questionnaire survey. The theory of planned behavior was used in this study to build its research model (covering elements of attitude, subjective norm, perceived behavior control, and intention). Totally 431 valid samples were returned. To explore the factors affecting bribery intention, this study adopted Pearson's correlation analysis to discuss about the connections among the questionnaire respondents' attitudes to bribery, subjective norms, perceived behavior control, and bribery intention. A multi-regression analysis was then conducted to test if the planned behavior theory can effectively predict bribery intention. The research found (1) according to the results of Pearson's correlation analysis, the respondents' bribery intention, attitudes, subjective norms, and perceived behavior control are positively correlated with one another; (2) according to the results of the multi-regression analysis, bribery intention can be explained through attitudes, subjective norms, and perceived behavior control with an adjusted R2 value of 0.591, meaning 59.1% of the bribery intention's variances can be explained through the three dimensions. In addition, each of the three dimensions has a significant influence on the respondents' behavior intentions.

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정보기술 수용 후 주관적 지각 형성: 사용 경험에서 형성된 습관, 기대일치, 자기효능감의 역할 (What happens after IT adoption?: Role of habits, confirmation, and computer self-efficacy formed by the experiences of use)

  • 김용영;오상조;안중호;장정주
    • Asia pacific journal of information systems
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    • 제18권1호
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    • pp.25-51
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    • 2008
  • Researchers have been continuously interested in the adoption of information technology (IT) since it is of great importance to the information systems success and it is also an important stage to the success. Adoption alone, however, does not ensure information systems success because it does not necessarily lead to achieving organizational or individual objectives. When an organization or an individual decide to adopt certain information technologies, they have objectives to accomplish by using those technologies. Adoption itself is not the ultimate goal. The period after adoption is when users continue to use IT and intended objectives can be accomplished. Therefore, continued IT use in the post-adoption period accounts more for the accomplishment of the objectives and thus information systems success. Previous studies also suggest that continued IT use in the post-adoption period is one of the important factors to improve long-term productivity. Despite the importance there are few empirical studies focusing on the user behavior of continued IT use in the post-adoption period. User behavior in the post-adoption period is different from that in the pre-adoption period. According to the technology acceptance model, which explains well about the IT adoption, users decide to adopt IT assessing the usefulness and the ease of use. After adoption, users are exposed to new experiences and they shape new beliefs different from the thoughts they had before. Users come to make decisions based on their experiences of IT use whether they will continue to use it or not. Most theories about the user behaviors in the pre-adoption period are limited in describing them after adoption since they do not consider user's experiences of using the adopted IT and the beliefs formed by those experiences. Therefore, in this study, we explore user's experiences and beliefs in the post-adoption period and examine how they affect user's intention to continue to use IT. Through deep literature reviews on the construction of subjective beliefs by experiences, we draw three meaningful constructs which theoretically have great impacts on the continued use of IT: perceived habit, confirmation, and computer self-efficacy. Then, we examine the role of the subjective beliefs on the cognitive/affective attitudes and intention to continue to use that IT. We set up a research model and conducted survey research. Since IT use implies interactions among a user, IT, and a task, we carefully selected the sample of users using same/similar IT to perform same/similar tasks, to exclude unwanted influences of other factors than subjective beliefs on the IT use. We also considered that the sample of users were able to make decisions to continue to use IT volitionally or at least quasi-volitionally. For each construct, we used measurement items recognized for reliability and widely used in the previous research. We slightly modified some items proper to the research context and a pilot test was carried out for forty users of a portal service in a university. We performed a full-scale survey after verifying the reliability of the measurement. The results show that the intention to continue to use IT is strongly influenced by cognitive/affective attitudes, perceived habits, and computer self-efficacy. Confirmation affects the intention to continue indirectly through cognitive/affective attitudes. All the constructs representing the subjective beliefs built by the experiences of IT use have direct and/or indirect impacts on the intention of users. The results also show that the attitudes in the post-adoption period are formed, at least partly, by the experiences of IT use and newly shaped beliefs after adoption. The findings suggest that subjective beliefs built by the experiences have deep impacts on the continued use. The results of the study signify that while experiencing IT in the post-adoption period users form new beliefs, attitudes, and intentions which may be different from those of the pre-adoption period. The results of this study partly demonstrate that the beliefs shaped by the behaviors, those are the experiences of IT use, influence users' attitudes and intention. The results also suggest that behaviors (experiences) also change attitudes while attitudes shape behaviors. If we combine the findings of this study with the results of the previous research on IT adoption, we can propose a cycle of IT adoption and use where behavior shapes attitude, the attitude forms new behavior, and that behavior shapes new attitude. Different from the previous research, the study focused on the user experience after IT adoption and empirically demonstrated the strong influence of the subjective beliefs formed in the post-adoption period on the continued use. This partly confirms the differences between attitudes in the pre-adoption and in the post-adoption period. Users continuously change their attitudes and intentions while experiencing (using) IT. Therefore, to make users adopt IT and to make them use IT after adoption is a different problem. To encourage users to use IT after adoption, experiential variables such as perceived habit, confirmation, and computer self-efficacy should be managed properly.

간호사와 치위생사의 환자안전문화 인식수준 비교연구 (Comparative studies in Perception of Patient safety culture of Nurses and Dental hygienist)

  • 김미영;김영미
    • 한국산학기술학회논문지
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    • 제13권11호
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    • pp.5196-5205
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    • 2012
  • 목적 : 본 연구는 간호사와 치위생사의 환자안전문화에 대한 인식수준을 파악하기 위해 시행되었다. 방법 : 2010년 9월부터 12월까지 부산, 경남지역의 병원에 종사하는 간호사와 치위생사 399명을 대상으로 환자안전문화 인식 도구를 사용하여 설문조사가 시행되었으며, 수집된 자료는 SPSS 프로그램을 사용하여 평균과 표준편차, t-test와 ANOVA, Scheffe test, spearman 상관관계분석을 시행하였다. 결과 : 환자안전문화에 대한 인식을 조사한 결과, 간호사는 3.48점, 치위생사는 3.51점으로 나타났다. 세부 영역에서 차이를 보인 항목은, '부서내 안전문화에 대한 인식' 영역 중 '직원배치'(t=2.841, p<.01), '직속상관 관리 태도'(t=-2.471, p<.05), '사고에 대한 피드백과 의사소통'(t=-3.356, p<.01)으로 나타났다. 간호사와 치위생사에게서 환자안전문화에 영향을 미치는 요인으로는 연령과 경력 주당 근무시간이었다. 결론 : 간호사와 치위생사의 환자안전문화 인식수준은 중간정도 수준으로, 환자안전문화 인식수준에 영향을 미치는 연령, 경력, 주당 근무시간 등이 고려된 접근과 적절한 근무시간 정착이 필요할 것으로 사료된다.