• 한국항공운항학회지
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• 제18권3호
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• pp.55-69
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• 2010

The role of airports in the metropolitan area in Korea is very important which is located on the center of Northeast Asia considered as the highest potential growth continent in the world air transport market. This study includes comparison on service quality between Gimpo Airport and Incheon Airport which are indicated as multi-airport system in the metropolitan area appraised by passengers from Korea, Japan and China, and analysis on primary factors of airport service which affect the customer satisfaction and loyalty. The service quality appraised in the order of Chinese, Korean, and Japanese and the analysis result indicated that the service quality factors which influence on customer satisfaction and loyalty were all different among passengers from three countries. Information service was the priority factor for customer satisfaction to Chinese and Korean, but Japanese considered that personal service was the most important factor. This research paper tried to provide many current issues and guides to operational strategy including plan for the specialized routes of multi-airport system in domestic metropolitan area.

• 수산해양교육연구
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• 제25권1호
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• pp.211-232
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• 2013

This study concerns the importance of workforce on job satisfaction, organizational commitment, and customer orientation through the change of global logistics industry and the operational condition of Busan port and Busan new port container terminals such as below. The purpose of this study is to firstly, that understand the current facilities and situation of container terminals in Busan port and Busan new port, and its changing environment of port industry. Secondly, provide basic information through the seeking whether the concept of importance of workforce is able to apply into container terminals. Thirdly, establish the theoretical system through the literature consideration on workforce on job satisfaction, organizational commitment, and customer orientation in container terminals. Finally, draw useful suggestions for managing container terminals through the structural relationship among variables, which are workforce on job satisfaction, organizational commitment, and customer orientation in container terminals.

• Journal of Forest and Environmental Science
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• 제37권1호
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• pp.69-78
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• 2021

This study aims to verify a difference between the years 2014 and 2019 of Uiryeong-Gil, which is operated by the Visitor-Reservation System, in terms of the cognition of system, operational effectiveness, and behavioral intention. The analysis is as follows. First, among the overall cognition of the Visitor-Reservation System, the satisfaction from - prevention for safety for accident, expansion to other parks, number of visitor restriction, and satisfaction with reservation method - increased compared to 2014. Second, among the effects of the Visitor-Reservation System operation, satisfaction shows differences in year-to-year levels in terms of resource protection, resource damage mitigation efficiency, natural experience opportunity, comfort of visit-environment, and prevention of illegal activities. Third, the analysis of the differences in the behavior of the Visitor-Reservation System showed that the satisfaction of visitors, revisit intention, and overall satisfaction differed per year. The results of this study are meaningful in that the Visitor-Reservation System is no longer the restriction, but the change in cognition for the protection of ecosystems and sustainable visiting in order to expand the Visitor-Reservation System into a sustainable policy.

• 임상간호연구
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• 제16권2호
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• pp.85-93
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• 2010

Purpose: The purpose of this study was to investigate the effect of the SMS(Short Message Service) informing patients' surgical operation status to his or her family members on their nursing satisfaction. Methods: A non-equivalent control group non-synchronized design was used. The subjects were the family members of patients underwent spine surgery operation at a general hospital in B city. Twenty five subjects in the experimental group received SMS services whereas the other twenty five subjects in the control group received no intervention. Results: There was a significant difference in the level of nursing satisfaction in the experimental group compared to that of the control group(t=7.14, p=.001). Conclusion: The result above indicates that the level of nursing satisfaction of family members of the patients under surgical operation can be raised by providing SMS informing surgical operational status during the operation. This finding leads to the conclusion that such information service can be used as one of the efficient interventions for improving patient and family satisfactions with nursing care in a surgical unit.

• 간호행정학회지
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• 제8권1호
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• pp.123-135
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• 2002

Purpose: In this study, the critical pathway for laparoscopic cholecystectomy patients was developed and applied for clinical study. The effectiveness of the critical pathway was analyzed. Method: The subjects with no critical pathway services of this study were 30 laparoscopic cholecystectomy operation patients, who were hospitalized in B General Hospital in Busan from Nov. 28. 2000 to May 2. 2001. The subjects with critical pathway services of this study were 30 laparoscopic cholecystectomy operation patients, who were hospitalized in B General Hospital in Busan from June. 11. 2001 to Oct. 31. 2001. Results: 1. Development for critical pathway Preliminary critical pathway for the laparoscopic cholecystectomy patients was developed though analysis of the reference and 34 case of medical record. The items on the y-axis were assessment, test, treatment, diet, fluid, consult, medication, activity and education and the items on the x-axis were till 3days after operation. The developed critical pathway was applied in clinical field. 2.　Effectiveness of application on developed critical pathwayPost operational complication was not found in neither the critical pathway using Group nor Non-using Group. Hospitalization period mean was 4.63 days for the using Group and 5.93 days for the Non-using Group(P=.001). The mean cost for medical examination and treatment for the using Group was 786,270 won, 117,454 won(12.9%) less than that of the Non-using Group, 903,724 won(P=.000). The degree of satisfaction for the using group was 3.7 points, for the Non-using Group, 3.15 points. The degree of satisfaction for the used Group was 0.55 points higher than that for the Non-using Group and there was a statistically significant difference(P=.000). Concousion: From results of this study, Using the critical pathway in the laparoscopic cholecystectomy operational patients was effective in decreasing the hospitalization period and cost, and increasing the satisfaction about the medical service.

• 시큐리티연구
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• 제23호
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• pp.41-63
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• 2010

이 연구는 대형 쇼핑몰 보안서비스 품질이 고객의 안전욕구의 충족 및 이용만족에 대한 관계를 규명하기 위해 2010년 2월 용인시 소재 대형쇼핑몰 2곳과 분당소재 대형쇼핑몰 2곳, 수원 소재 쇼핑몰 1곳, 총 5곳을 이용하는 일반시민을 대상으로 표집대상을 선정한 후 유의표집법(purposive sampling method)을 이용하여 500명의 표본을 추출하였으나, 연구에 사용된 사례 수는 총 485명이다. 이 연구는 SPSS WIN 16.0을 이용하여 요인분석, 신뢰도 분석, 다중회귀분석, 경로분석을 실시하였다. 그에 따른 결론은 첫째, 표집대상인 일반인들이 인식하는 대형 쇼핑센터의 시설보안서비스품질과 보안요원의 서비스 품질은 심리적 안전욕구와 범죄예방욕구에 매우 유의한 영향을 미치는 것으로 밝혀졌다. 둘째, 시설보안 서비스품질과 보안요원 서비스품질은 보안서비스만족과 경비시스템 운용만족에 매우 유의한 영향을 미치는 것으로 나타났으며, 보안요원의 전문성은 보안서비스만족과 경비시스템 운용만족에 매우 유의한 영향을 미치는 것으로 밝혀졌다. 셋째, 심리적 안전욕구와 범죄예방욕구는 보안서비스만족과 경비시스템 운용만족에 매우 유의한 영향을 미치는 것으로 나타났으며, 보안서비스만족과 경비시스템 운용만족에 매우 유의한 영향을 미치는 것으로 밝혀졌다. 넷째, 시설보안서비스품질 보안요원서비스품질은 심리적 안전욕구와 범죄예방안전욕구에 유의한 영향을 미치는 것으로 나타났다. 따라서 시설보안서비스품질, 보안요원서비스품질, 보안요원의 전문성은 고객이용만족에 직접적인 영향을 미치고, 시설보안서비스품질, 보안요원서비스품질은 심리적 안전욕구와 범죄 예방안전욕구를 통하여 고객이용만족에 간접적인 영향을 미치는 것으로 나타났다. 즉, 대형마트의 보안서비스 품질은 고객의 안전욕구충족과 시설물에 대한 이용만족도에 영향을 미친다.

• Nuclear Engineering and Technology
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• 제52권7호
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• pp.1471-1480
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• 2020

This research presents a case study on the remediation of a radioactive waste (uranium: U) utilizing a multi-objective fuzzy optimization in an electrocoagulation process for the iron-stainless steel and aluminum-stainless steel anode/cathode systems. The incorporation of the cumulative uncertainty of result, operational cost and energy consumption are essential key elements in determining the feasibility of the developed model equations in satisfying specific maximum contaminant level (MCL) required by stringent environmental regulations worldwide. Pareto-optimal solutions showed that the iron system (0 ㎍/L U: 492 USD/g-U) outperformed the aluminum system (96 ㎍/L U: 747 USD/g-U) in terms of the retained uranium concentration and energy consumption. Thus, the iron system was further carried out in a multi-objective analysis due to its feasibility in satisfying various uranium standard regulatory limits. Based on the 30 ㎍/L MCL, the decision-making process via fuzzy logic showed an overall satisfaction of 6.1% at a treatment time and current density of 101.6 min and 59.9 mA/㎠, respectively. The fuzzy optimal solution reveals the following: uranium concentration - 5 ㎍/L, cumulative uncertainty - 25 ㎍/L, energy consumption - 461.7 kWh/g-U and operational cost based on electricity cost in the United States - 60.0 USD/g-U, South Korea - 55.4 USD/g-U and Finland - 78.5 USD/g-U.

• 한국시스템다이내믹스연구
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• 제12권1호
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• pp.89-114
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• 2011

With steady increase in the demand for door-to-door delivery services, courier service providers are facing a constant pressure to reduce delivery price in order to secure quantity order and to improve the efficiency and reliability for customer service. The objective of this research is to explain the structure of the door-to-door delivery including door-to-door delivery service demand, sorting capacity in the hub-terminal, and the system performance measures such as service reliability networks using causal loop diagram(CLD). Based on causal relation, this research describes a comprehensive approach to examine how capacity reliability contributes to the renewal of the firm's competences through its reciprocal relationship with travel time reliability and connectivity reliability. Also, this research suggests the policy alternatives to improve effectiveness and efficiency of door-to-door delivery network in response to increase customer satisfaction and profit maximization of the courier service providers: operational, tactical, and strategic levels.

• International Journal of Railway
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• 제1권3호
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• pp.117-121
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• 2008

The personal rapid transit (PRT) system is a small scale transportation system that employs a novel concept to solve the traffic congestion problem in the city area. The PRT system is a driverless on-demand system that a passenger calls a vehicle rather than waits for the vehicle. Therefore, one of the most important issues in the PRT system is how to control the vehicle with the satisfaction of the basic concept of the PRT system. In this paper a computer simulator is introduced to evaluate the vehicle. operational control algorithm of the PRT system. The. computer simulator has the commercial embedded processor boards that operate in the real time operating system and pre-designed vehicle control algorithm is coded into the processor boards. The experimental results present the effectiveness of the proposed evaluation apparatus.

• Journal of Information Technology Applications and Management
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• 제25권3호
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• pp.29-41
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• 2018

The purpose of constructing university information system is for improvement in diversification and throughput of information, streamlines business processes, rapid exchange of information, sharing of information, decision-making information, and securing educational facilities. Similar to business information technology system, university information system does not have a review system for sharing and overlapping investment of information. Due to the lack of project management for outsourcing and vulnerability of system suitability, system audit is absolutely needed for the university information system. This paper especially focuses on an operational phase in the audit of university information system. Additionally, we proposed operating model and checklists of the university information system based on Management Guidelines of ITIL V3 Operational and Information System. We derived the checklists of operation audit by each domain of service strategy, service design, service transition, service operation, and continual service improvement. As the result, this study appear to have more than average satisfaction the suitability results were.