• Title/Summary/Keyword: operational satisfaction

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Analysis of Current Operational Practices and Issues of Contract-Managed Foodservice Companies in Republic of Korea (위탁급식 전문업체의 운영 현황 조사 및 현안과제 분석)

  • Eom, Yeong-Ram;Ryu, Eun-Sun
    • Journal of the Korean Dietetic Association
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    • v.9 no.3
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    • pp.197-208
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    • 2003
  • This study was surveyed to provide the information on current operational practices and issues of contract-managed foodservice companies. Questionnaires were distributed to 79 contract-managed foodservice companies (eight large-size, 48 mid-size, 23 small-size companies) from March to May in 2002. The contract-managed foodservice companies provided averages of 269,184 (range 140,036-503,500), 14,837 (range 450-75,269), and 4,065 (range 930-8,050) meals daily from large, medium, and small-size companies, respectively. The companies managed to averages of 268.2 (160-619) foodservice contracts at large-size companies, 21.9 (5-63) contracts at mid-size companies, and 4.7 (1-10) contracts at small-size companies. The average numbers of dietitians were 298.6 (range 104-671) in large-size companies, 22.2(6-86) in mid-size companies, and 3.8(1-9) in small-size companies. The averages of sales were 156.5 billion at large-size companies, 6.7 billion at mid-size companies, and 1.7 billion at small-size companies in 2001. The contract was two types including management fee contract(5%), and profit and loss contract(95%). The cost ratios for office foodservice were 59.5% at food cost, 24.2% at labor cost, 6.3% at profit, and 10.1% at other cost. For hospital foodservice, the ratios were 54.0% at the food cost, 34.6% at labor cost, 3.0% at profit, and 11.8% at other cost. For high school foodservice, the ratios were 62.2% at the food cost, 21.5% at labor cost, 5.4% at profit, and 11.2% at other cost. When the contractors managed to the foodservice, the most important matters were the sanitation management and customer satisfaction. Also, the difficult problems were excess investment of equipments and low meal prices.

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Analysis of the Service Quality Provided by Foodserice Workers in Restaurants (외식업체의 직원이 제공하는 서비스 품질에 영향을 미치는 요인 분석)

  • 양일선;김성혜;김동훈
    • Korean Journal of Community Nutrition
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    • v.4 no.3
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    • pp.454-465
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    • 1999
  • Consistently delivering good service quality is a complex and dynamic process. In this matter, service differs from tangible products and is highly dependent on the business and service provider. Therefore, efficiently managing the process of delivering service quality can contribute to profits for organization and satisfaction to customers. This study was performed to define service quality, and to investigate the personal and operational characteristics that impacts the service quality provided by foodservice provider. The responses from 278 foodservice providers and 427 customers in 82 fast-food and family restaurants were used in this analysis. Descriptive, Factor Analysis, T-test, ANOVA, and Correlation Analysis were used for statistical Analysis. The Results of this study were as follows : 1) The perception of foodservice provider was significantly higher than that of the customers in most of the 21 service quality attributes. 2) The 6 dimensions derived from Factor Analysis explained 56.8% for service quality. 3) Among the personal characteristics of the foodservice provider, the level of education and the position in the job led to a significant difference in some of the service qualities. 4) The type of restaurant played an important role in foodservice providers'perception of service quality. 5) Month since opening had a negative correlation with 'Atmosphere' and a positive correlation with 'Reputation', while the number of seats showed a positive correlation with 'Atmosphere' and a negative correlation with 'Food'and 'Convenience'. 6) In general, the characteristics of sales had a positive correlation with service quality. 7) The proportion of part-time employees showed a negative correlation with 'Atmosphere' and 'Food', and a positive correlation with 'Reputation'.

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Analysis of User Requirement for the Improvement of ECDIS to Enhance Navigational Safety and Work Efficiency (항해안전 및 업무효율을 위한 ECDIS 사용자측면에서의 개선사항 연구)

  • Jung, Min;Park, Yong-Sun;Kang, Suk-Young
    • Journal of Navigation and Port Research
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    • v.39 no.3
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    • pp.141-147
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    • 2015
  • On July 1 2012, the carriage requirement for ECDIS became mandatory in a phased-in manner. The system has since been widely used as a core bridge navigation system and as a replacement for paper charts with a back up arrangement. However operational anomalies have been found in the system internationally. IMO and IHO have recognised these anomalies and seek for solution. This study has been conducted on a survey of seafarers on the use of ECDIS with regard to anomalies identification, level of the seafarer satisfaction and requirements for further functional improvement. From the results, the ECDIS user focused requirements suggested on strengthening the level of navigational safety and efficiency. The efficiency of using main functions of ECDIS was positively evaluated. However, there were concerns regarding its operational safety.

Difficulty Factor for Activation of Amateur Tennis Tournament (아마추어 테니스 대회의 활성화를 위한 문제요인 도출)

  • Cha, Jung-Hoon;Kang, Hye-Yeon
    • Journal of Digital Convergence
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    • v.16 no.3
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    • pp.543-552
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    • 2018
  • The purpose of this study is to provide basic data for the improvement of the tournament operating environment and effective tournament operation. For the factor analysis, exploratory factor analysis was conducted. Based on this, in order to conduct hierarchical analysis, we've produced and distributed the questionnaire to expert group. And after, with collected data, AHP (Analytical Hierarchy Process) technique was used to analyze relative importance and determinants. As a result, operational factors showed the highest priority among the components of evaluation. And next prior factors are satisfaction of participants, environmental factors and etc. In order to stabilize the operation of the tournament, priority shall be securing the budget. And it is necessary to understand the desire of participants and shall consider characteristics and level of the tournament. In future studies, it will be necessary to make a comparative study through expert group in order to secure the fitness.

An Exploratory Study on the Suppliers' Strategy for Developing Long-term Relationship with Buyers (구매기업과의 장기적 거래관계 형성을 위한 공급업체의 전략 수립에 관한 탐색적 연구)

  • Lee, Youn-Suk;Shin, Ho-Jung
    • Journal of the Korean Operations Research and Management Science Society
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    • v.33 no.4
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    • pp.13-30
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    • 2008
  • We explore the determinants of long-term relationship between the buyer and the supplier to help suppliers develope a strategy to build long-term relationship with their buyers. Based upon an extensive literature review, we propose three droops of independent variables which may affect long-term relationship, including (a) environmental factors (product complexity, product importance, source dependence, price sensitivity), (b) relational factors(trust, commitment, satisfaction, intention of expansion), (c) operational performance(quality, delivery, cost capability, technical knowhow). The buyer's actual period of relationship with its main supplier is used as a dependent variable. Using hierarchical multiple regression analysis, we empirically test hypotheses, analysing a sample of 290 manufacturing firms in the U.S. The statistical results indicate that the buyer's source dependence, price sensitivity and the supplier's commitment play a significant role in establishing long-term relationship between the buyer and the supplier. However, the supplier's cost capability and technical knowhow in operational performance negatively affect long-term relationship in contrast with our hypotheses. Due to this controversial result, we divide the sample group Into dual sourcing and multiple sourcing environments and reconduct regression analysis in a post hoc manner. The findings show that the supplier's cost capability and technical knowhow are negatively associated with the length of relationship only in the multiple sourcing environment. The results may confirm that both parties' opportunistic behavior is more salient in the multiple sourcing environment than in the single sourcing environment.

A Case Study on Application of Cyber Home Study in Mathematics (수학과 사이버 가정학습 운영에 관한 연구)

  • Lee, In-Sik;Park, Young-Hee
    • Journal of Elementary Mathematics Education in Korea
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    • v.13 no.1
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    • pp.51-74
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    • 2009
  • The purpose of this study is to search for various strategies that could self-regulated learning within cyber home study efficiently, to operate the cyber home study based on such strategies, to manage and support students' learning and to investigate what effects it would have on the ability of self-regulated learning and attitude. In this study, an operational strategy for cyber home study according to the compositional elements of self-regulated learning based on prior studies. Then, the study developed the learning contents of cyber home study and operated cyber home study according to the operational strategy. From the results of the analysis obtained in this study, the following conclusions can be drawn as follows. First, A learner's self-regulated learning capability is able to be improved by self-regulated leaning strategies. Cyber home study that would enable students to implement the leaning on their own through learning contents and operating strategies corresponding to them was the environment that could help their self-regulated learning. Second, in order to find out students' satisfaction for the application of cyber home study, the study compared the survey of cyber home study with the frequency and percentage by each question and the mean value of technical statistics. Cyber home study let students have positive recognition on mathematical learning, and especially as shown in the results of the interview, it was helpful to improve students' interest and confidence as well as their mathematical learning.

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Minimization of Wave-making Resistance for "Inclined Keel" Containership ("Inclined Keel" 컨테이너선의 조파저항 최소화를 위한 선형최적화)

  • Seo, Kwang-Cheol;Atlar, Mehmet;Kim, Hee-Jung;Chun, Ho-Hwan
    • Journal of the Society of Naval Architects of Korea
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    • v.46 no.2
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    • pp.97-104
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    • 2009
  • Ever increasing fuel prices, almost doubled in the last three years, and global pressure to reduce their environmental impact have been enforcing commercial vessel operators and designers to re-assess current vessel designs with emphasis on their propulsion systems and operational practices. In this paper the "Inclined Keel Hull (IKH)" concept, which facilitates to use larger propeller diameter in combination with lower shaft speed rates and hence better transport efficiency, is explored for a modern 3600 TEU container vessel with the aim of fitting an 13 % larger diameter propeller (and hence resulting 20% lower rpm) to gain further power saving over the similar size basis container ship with conventional "level keel" configuration. It appears that successful application of the "inclined keel Hull" concept is a fine balance amongst the maximum gain in propulsive efficiency, minimum increase in hull resistance and satisfaction of other naval architectural and operational requirements. In order to make the concept economically more viable, this paper concentrates on the fore body design with the possible combination of increase of volume in its fore body to recover the expected volume loss in the aft body due to the space for larger propeller and its low wave-making resistance to minimize the efficiency loss using a well-established optimization software.

A Study on the Development Activation Plan of Housing Cultural Center as Local Complex Community Center (주택문화관의 지역복합커뮤니티센터로서의 활용가능성에 관한 연구)

  • Shin, Hae-Chul;Park, Kyung-Nan;Kim, Moon-Duck
    • Proceedings of the Korean Institute of Interior Design Conference
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    • 2008.05a
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    • pp.116-122
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    • 2008
  • As a model house has attempted a role change from a conceptual perspective as a housing cultural center starting from the 90ties, it began to direct the change into a high end building. In particular, large construction companies have recently invested on an unimagined scale, unlike in the past, in building a model house and pursued the construction of new attractions of cities as well as the upgrade of a brand image by hiring and implementing the designs of celebrity architects or designers. In addition, they have been in pursuit of a change by enhancing the satisfaction and pride of residents by offering spaces and programs for various cultural arts for apartment residents or potential customers and having them participate in those programs. This study aims to expound on the possibility of the utilization of a housing cultural center as a local complex community center by analyzing the spatial organization and the operational program of a housing cultural center appearing since the 90ties. With this aim, the study analyzed the cases of a complex community center and the program and the operational method of a housing cultural center within the case study in order to propose the possibilities for the utilization of a local complex community center. The elevation of the cultural and economic level of citizens and a rapid social change are shown as various demands for welfare, and the subsequent social physical change has led to the expansion of a space as a complex community. A housing cultural center is also directed to grow as a complex community center from the perspective of diverse demands and participations of consumers, and prepares a field for a broad spectrum of communications from the perspective of housing and cities.

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Methods to Improve Problems in The Smart Factory Operation Process (스마트공장 운영 과정에서 나타나는 문제점 개선 방안)

  • Dong-Woo Lee;Seong-Hoon Lee
    • Journal of Internet of Things and Convergence
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    • v.9 no.2
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    • pp.41-46
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    • 2023
  • Smart factory construction projects are continuously being carried out domestically and abroad. In particular, in times of increasing uncertainty, interest in smart factories is increasing to improve corporate productivity. Currently, the government-led smart factory construction project is continuously being promoted in Korea. The tangible results of this construction project are very positive in indicators such as productivity improvement, quality improvement, and cost reduction. On the other hand, various contents are revealed in the survey to identify operational difficulties after building a smart factory. In this study, we analyzed difficulties (problems) in operation after establishing the system shown in the survey conducted in 2017 and 2020, and derived improvement plans for them. If these improvement measures are implemented in the relevant process of the smart factory construction project, it is expected that the operational difficulties felt by companies will be reduced, and a system with higher satisfaction than before will be established.

Developement and Effect Analysis of 'Star-Car' Program of the Korea Astronomy and Space Science Institute : Focused on the Scientific Cultural Isolated Regions (한국천문연구원 '스타-카' 프로그램 개발 및 효과 분석 : 과학문화 소외지역을 중심으로)

  • Sul, Ah-Chim;Kim, Hyoungbum;Han, Shin;Kim, Yonggi
    • Journal of the Korean Society of Earth Science Education
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    • v.13 no.1
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    • pp.100-109
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    • 2020
  • This study aimed to develop a 'star-car' operational program combining with the STEAM program and the PEST method for motivating elementary school students who belonged to less favored areas in terms of scientific culture to get an interest in astronomy and appropriately forming scientific concepts of Astronomy and Space and, subsequently, to examine the effectiveness of the program. For the purposes to be feasible, 5 experts participated in the study. They set a development direction of the program through a workshop, developed a draft with respect to a mobile astronomical observatory program of the Korea Astronomy and Space Science Institute, and then complete the development of the program through one trial application. The program which was developed in the study applied the STEAM program and targeted the elementary school students who lived in isolated regions of the scientific culture. The results of the research were as follows. First, The mobile astronomical observatory program developed in this study was improved as a program which stimulated the curiosity of elementary school students in all grades towards the Astronomy and Space. Second, The program developed in the study consisted of 11 periods in total; one period was for the presentation of the situation, five periods for emotional experience, the other five periods for creative design. Third, The results of analyzing the students' satisfaction were turned out to be effective in general. Judging from the aforementioned results, the mobile astronomical observatory program is expected to enhance learners' core competencies.