• Title/Summary/Keyword: operational satisfaction

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Using Transportation Card Data to Analyze City Bus Use in the Ulsan Metropolitan City Area (교통카드를 활용한 시내버스의 현황 분석에 관한 연구 - 울산광역시 사례를 중심으로 -)

  • Choi, Yang-won;Kim, Ik-Ki
    • KSCE Journal of Civil and Environmental Engineering Research
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    • v.40 no.6
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    • pp.603-611
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    • 2020
  • This study collected and analyzed transportation card data in order to better understand the operation and usage of city buses in Ulsan Metropolitan City in Korea. The analysis used quantitative and qualitative indicators according to the characteristics of the data, and also the categories were classified as general status, operational status, and satisfaction. The existing city bus survey method has limitations in terms of survey scale and in the survey process itself, which incurs various types of errors as well as requiring a lot of time and money to conduct. In particular, the bus means indicators calculated using transportation card data were analyzed to compensate for the shortcomings of the existing operational status survey methods that rely entirely on site surveys. The city bus index calculated by using the transportation card data involves quantitative operation status data related to the user, and this results in the advantage of being able to conduct a complete survey without any data loss in the data collection process. We took the transportation card data from the entire city bus network of Ulsan Metropolitan City on Wednesday April 3, 2019. The data included information about passenger numbers/types, bus types, bus stops, branches, bus operators, transfer information, and so on. From the data analysis, it was found that a total of 234,477 people used the city bus on the one day, of whom 88.6% were adults and 11.4% were students. In addition, the stop with the most passengers boarding and alighting was Industrial Tower (10,861 people), A total of 20,909 passengers got on and off during the peak evening period of 5 PM to 7 PM, and 13,903 passengers got on and off the No. 401 bus route. In addition, the top 26 routes in terms of the highest number of passengers occupied 50% of the total passengers, and the top five bus companies carried more than 70% of passengers, while 62.46% of the total routes carried less than 500 passengers per day. Overall, it can be said that this study has great significance in that it confirmed the possibility of replacing the existing survey method by analyzing city bus use by using transportation card data for Ulsan Metropolitan City. However, due to limitations in the collection of available data, analysis was performed only on one matched data, attempts to analyze time series data were not made, and the scope of analysis was limited because of not considering a methodology for efficiently analyzing large amounts of real-time data.

Factors Affecting Patient Waiting Times at the Outpatient Pharmacy Department in a Tertiary Care Hospital (3차진료기관 외래약국 투약대기시간에 영향을 주는 요인)

  • Park, Hayoung;Han, Ok-Youn;La, Hyun-Oh
    • Quality Improvement in Health Care
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    • v.1 no.2
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    • pp.60-72
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    • 1994
  • Background: The number of outpatients visiting large university teaching hospitals has increased drastically with the introduction of a nationwide health care insurance in 1989 and the improvement of the socio-economic status of the population. This resulted in long waiting times for services, particularly prescribed drugs, which have been patients' chief complaints. Hospitals have tried to solve the problem with limited success because their approach lacked comprehensive research. The objective of this study is to investigate associations between waiting times and variables defining a total work system. Methods: Data for the outpatient pharmacy department in a tertiary care university teaching hospital located in Seoul was analyzed to achieve the study objective. Associations of pharmacy system variables -- work load, work force, pharmacist work schedule, machine problems, and inventory control -- with mean and 99th percentile of waiting times were examined by the hierarchical stepwise regression method. Day was a unit of the analyses. Results: The regression models explained 65.8% of variance in the mean waiting time and 61.34% in the 99th percentile of waiting times. The break-down of the printer for drug envelops, Automatic Tablet Counters (ATCs), and main computer system lasted longer than 30 minutes increased the mean for 7.7 minutes, 4.5 minutes, and 7.0 minutes, respectively, and the 99th percentile for 14.8 minutes, 9.0 minutes, and 15.7 minutes, respectively. Concerning the work force, study results showed that there were significant differences in the productivity of pharmacists with work experience more than three years, one to three years, and less than one year, and showed that peak time aid work by pharmacists at job assignments other than the outpatient pharmacy, part-time pharmacists, and the installation of ATCs were effective in reducing waiting times, Finally, study findings indicated that the operational policy of work assignment and rotation schedule, supply and inventory of drugs at work tables, and readiness for undisrupted work during the work hours could have a significant effect on waiting times. Conclusion: The study results indicated that efforts to reduce waiting times for prescribed drugs should be geared toward every components of the pharmacy work system ranging from work schedule of pharmacists and supply of dugs at work tables. These findings should provide hospital managers with right directions in battling the problem.

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Study on Influence of Market Merchant College Education in Convergence Era to Educational Performance (융합시대 시장상인대학 교육이 교육성과에 미치는 영향에 관한 연구)

  • Lee, Mi-Ja;Yang, Hae-Sool
    • Journal of Digital Convergence
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    • v.13 no.10
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    • pp.209-218
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    • 2015
  • This study aims to look into whether market merchant college education in Convergence to has any influence to the educational performance. For the purpose, 300 surveys were distributed to the ones who completed the course at ** city and in total 275 replies were selected out of 300. The age as of the subjects of this study suggests many of the most common are 91 people with more than 60 121 people 50s. This suggests that the age of a person engaged in the business owners have a lot of seniors. Dependant variable of this study, educational performance resulted in sales increase, help in self development with 82.4%, stronger confidence in success of business startup, overall satisfaction with the market merchant college education. Advanced studies regarding market merchant college and series of domestic and overseas documents were referred to for this study. As trait elements for market merchant college education, educational service, change intention, challenge spirit, decisive factors for customer communication were derived. Along with these elements, research model and hypothesis verifying the relationship with operational fund were established and empirical analysis and investigation was set as study objective.

A study in the Effects on the Quality Attributes of Korean Restaurants menu on Revisit Intention - Centering on Korean Students who are Studying in Paris, France - (한식 레스토랑 메뉴품질속성이 재방문의도에 미치는 영향에 관한 연구 - 프랑스 파리 지역 한국인 유학생을 대상으로 -)

  • Lee, Sun-Ho;Kim, Sun-Hee;Kim, Young-Kyun
    • Culinary science and hospitality research
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    • v.18 no.2
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    • pp.34-50
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    • 2012
  • This study conducted the empirical analysis of the influence that are quality attributes, and strengths, weaknesses, low ranking and excess of Korean restaurants menu on revisit intention based on differences between importance and satisfaction by surveying Korean students in Paris, and also conducting IPA analysis based on survey result. The result of IPA analysis showed weaknesses that are the visual elements of foods; in contrast it showed strengths that are the price, temperature, taste, quantity, cleanliness, freshness, and flavor of dishes. Also it showed low ranking that are seasonal items, authenticity, originality, sizes, colors, texture, explanations, ingredients, recipes of menu, classification of healthy food, suitability of bowls, creativity of existing food. Therefore, it is found that the higher recognition of attributes, organic functions, properties, and explanations of menu, the higher revisit intention. It showed that explanations, sensibility, characters, quality of menu influenced on revisit intention according priority by analysis of quality attributes of menu on revisit intention. This study is significant in that it provides useful data services for marketing strategies and operational suggestions to globalization of Korean food by analysis local menu of Korean food service industry.

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A study for Establishing Entrepreneurship Graduate School enhancing the Expertise of Entrepreneurship Education (창업교육 전문성 제고를 위한 창업전문대학원 설립방안 연구)

  • HwangBo, Yun;Yang, Young-Seok
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.7 no.1
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    • pp.113-123
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    • 2012
  • This study aims at identifying whether graduate school of Entrepreneurship is proposed as an alternative for institution enhancing the expertise of entrepreneurship education which is demanded these days and also examining which forms of graduate school of Entrepreneurship is needed between special graduate school of Entrepreneurship and professional graduate school of Entrepreneurship. Three researches are made by this study. First of all, status of special graduate schools of Entrepreneurship and advanced studies are researched and secondly, educational performance and operational performance of them are researched and how they secure the prestige as a professional institution for educating Entrepreneurship has been analyzed. Finally, what needs of switching over from special graduate school of Entrepreneurship to professional graduate school of Entrepreneurship has been rveyed As a result, graduate school of Entrepreneurship has been established at five rovince in Korea. Doctoral course of Entrepreneurship has been opened independently in U. S. A. And also high performance of promoting Entrepreneur and consultant for Entrepreneur has been researched. Level of satisfaction on education program and faculties has been surveyed highly. High demand for reconversion to professional graduate school of Entrepreneurship and doctoral course of Entrepreneurship has been investigated.

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Reliability Analysis of EMU Static Inverters considering Influence of Temperature Stress Factor (온도스트레스 영향을 고려한 전동차 보조전원장치의 신뢰성분석)

  • Park, Nam-Chul;Song, Joong-Ho
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.18 no.3
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    • pp.493-500
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    • 2017
  • Based on the data accumulated through EMU fault management, this paper examines the reliability of old railway car parts and proposes measurements to improve safety. Subway Line 7 of the Seoul Metropolitan Rapid Transit Corporation, auxiliary power unit (Static Inverter) of the EMU second version is a core equipment to supply power to various room-service units in cars and make an effect directly on passenger satisfaction. To analyze the pattern of failure throughout the field data over a long period of time, this analysis of statistics and reliability considers the operating environment and stress factors. This statistical analysis presents the correlation between failure and the temperature stress factors related to frequent failure occurring intensively in summer. In addition, throughout the analysis of the life of the IGBT inverter, the effect of the temperature stress factor was observed before and after the repair. As a result of an analysis of the optimal operating conditions considering two variations of EMU, such as variable load and outside temperature, a difference in the cooling capacity between the optimal operating conditions and frequent failure conditions was observed. Based on this analysis, this paper suggests a way to minimize cooling capacity difference for the optimal operational conditions.

Analysis of RCSTP And MWTP Pollutants Treatment Efficiency in Bong-Hwa Gun (봉화군 마을하수도 및 하수처리장의 오염물질 처리 효율 분석)

  • Park, Minsoo;Im, Jiyeol;Gil, Kyungik
    • Journal of Wetlands Research
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    • v.19 no.1
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    • pp.69-79
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    • 2017
  • Protected area of water for supply source is located mostly of rural area in Korea. Normally, sewage treatment system is poor to manage in rural, because low population and density. Rural area need sewage treatment system to supervise supply source of water. In this study, analysis on operation result of 4 RCSTP and MWTP is located at the rural area. Higher concentration of pollutant were inflows to MWTP than RCSTP, and effluent quality standard is satisfaction. However, RCSTP effluent pollutant concentrations was researched higher than MWTP. The organic matter(BOD, COD) were about 5% of a high treatment efficiency to a median. The nutrient(T-N, T-P) were detected Up to high 30%. Also, we analyzed to effect reactor operational parameters on the pollutant treatment efficiency like mixed liquer suspended solid(MLSS), dissolved oxygen(DO) and sludge retention time(SRT). As a result, pollutant treatment efficiency showed fluctuation in accordance with operating condition. Thus, it is necessary to manage the reactor operation condition for management of rural area sewage treatment.

Basic Research on Improvement Schemes for the Limit of changing Current State of the Cultural Properties (문화재 현상변경허용기준 제도개선을 위한 기초연구)

  • Cho, Hong-Seok;Park, Hyun-Joon;Park, Jun-Sun
    • Journal of the Korean Institute of Traditional Landscape Architecture
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    • v.32 no.4
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    • pp.105-119
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    • 2014
  • With its growing awareness by public today, along with our heritage gaining higher standing - such as being listed as World Heritage - the needs for managing cultural heritage that meet global standard is required, and public's interest towards national heritage growing higher, Cultural Heritage Administration is actively pursuing related projects for scenic amenity that include systematic preserve/manage/restore the heritage including surrounding environment, also propose harmonious landscape. 1,834 cases of allowance limit for state-designated cultural heritage change are prepared as part of the plan, and the standards are being expanded actively towards designated cultural heritage across the country, contributing towards administrative efficiency and living conditions of the locals significantly. However, some definitions are unclear and possible complaints might arise when applied due to choice of the law, this research prepares the base material for efficient management of the establishment by diagnosing overall operational status and proposing alternatives towards the limit and improvements after reviewing the result. Through this, we expect to see establishment of policies for better management of cultural heritage and its scenic amenity via maximizing administrative efficiency, whilst positively enhance resident satisfaction around the heritage area as well as settling the regulations in short term.

Convalescent Hospital Doctors and Nursing Staff Awareness of the Differential Rating : Focused on Doctors, Nursing Staff (요양병원 의사 및 간호인력 차등등급에 따른 인지도 - 의사, 간호인력 중심으로)

  • Kim, Byung-Ho;Park, Young-Seok
    • The Journal of the Korea Contents Association
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    • v.15 no.12
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    • pp.285-293
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    • 2015
  • This study was performed in order to provide better quality health care services and satisfaction, the basis for the differential rating system to be operational by identifying how to recognize and respect in hospital operating efficiently and according to the rating differential with convalescent hospital doctors and nursing staff target was. The results of this study are as follows. Rating and doctors as a result of the independent sample t-test to analyze the differences of the nursing grade, second grade doctors were able to see that higher efficiency and improve the patient's rights organization in nursing improving patient safety in two grades, improve care and patient rights this product was confirmed to be enhanced higher. Doctor and as a result of the ANOVA analysis to analyze the differences in accordance with the nursing staff level, improve patient safety, hospital finances, the hospital doctor in the first grade, Nursing grade 2, the right to improve patient education and self-development, and two doctors, nursing grade 1 in was found that high. Overall, doctors, nursing staff of higher grade, first grade and second grade is the difference between me and a different result each category future convalescent hospital doctors and nursing staff of the differential rating system 1, it is necessary to consider restructuring among a calculation based on 2 ratings there will be.

A Study on the development of Test Report Information Service(TRIS) by User survey analysis (사용자 설문분석을 통한 군수품 시험성적서 정보서비스 고도화 방안에 대한 연구)

  • Park, Dongsoo;Lee, Donghun
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.18 no.2
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    • pp.405-414
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    • 2017
  • In this study, a survey for a satisfaction evaluation of the Test Report Information Service (TRIS) was conducted. A survey questionnaire on modified Information System Success Model(ISSM) of Delone and Mclean was carried out by 183 users in three groups, such as munition quality assurance agency, munition corporation, and test institute. As a survey result, training on the TRIS was in strong demand in all three groups. An understanding and proficiency of the overall system were different from the work process of each user group. In addition, the munition quality assurance agency needs to enhance the system function with its characteristics. Test institute has necessity of the linkage method with the TRIS depending on the authentication system. User groups are different in the operational method of TRIS between the contractor and cooperation. Accordingly, cooperation needs to be educated continually. This study can help in the construction of a Military Quality Integration Information System to secure the reliability of munitions.