• 제목/요약/키워드: online survey

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Your Expectation Matters When You Read Online Consumer Reviews: The Review Extremity and the Escalated Confirmation Effect

  • Lee, Jung;Lee, Hong Joo
    • Asia pacific journal of information systems
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    • 제26권3호
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    • pp.449-476
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    • 2016
  • This study examines how an initially perceived product value affects consumer's purchase intention after reading online reviews with various tones. The study proposes that associations among initially perceived overall product value, degree of confirmation resulting from reading the reviews, and final purchase intention differ across review tones such that 1) when the tone is favorable, the effect of an initially perceived product value is stronger than when the tone is critical, and 2) when the tone is extreme, the effect of confirmation is stronger than when the tone is moderate. The survey was conducted with 276 online shopping mall users in Korea, and most of the hypotheses were supported. This study asserts that the effects of online reviews should be considered together with customer's level of expectation formed prior to reading online reviews, which resulted from extensive search and screening processes that the customer went through before reading online reviews.

Effects of Communication, Mindfulness, and Self-Efficacy on the Performance of Online Collaboration

  • Lee, Jong Man
    • 한국컴퓨터정보학회논문지
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    • 제21권7호
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    • pp.77-83
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    • 2016
  • This study aims to examine the effects of communication, mindfulness, and self-efficacy on the performance of online collaboration. The survey method was used for this study, and data from a total of 80 university students were used for the analysis. And structural equation model was used to analyze the data. The results of this empirical study is summarized as followings. First, communication and mindfulness have positive effect on self-efficacy. Second, communication do not have a direct effect on online collaboration performance but self-efficacy mediates the communication effect. Third, mindfulness do not have a direct effect on online collaboration performance but self-efficacy mediates the mindfulness effect. In this study, we suggested the importance of self-efficacy in building the performance of online collaboration.

청소년의 삶의 질과 온라인 게임 이용동기 및 결과에 관한 연구 (Quality of Life, Motivations and Effects of Online Game Playing among Adolescents)

  • 성윤숙
    • 아동학회지
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    • 제24권2호
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    • pp.93-108
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    • 2003
  • This study aimed at understanding motivations and effects of online game playing of adolescents related to quality of life. The field survey was administered to 836 $4^{th}-12^{th}$ grade students in their classrooms. Findings showed that the 5 critical motivations for playing online games were : attraction to the game characters, entertainment, avoidance, loneliness, and killing-time. Motivations differed by sex and grade in school. Quality of life was related to the motivations for online game playing and to the feelings of satisfaction obtained after playing online games. Implications of these findings were discussed from the perspective of policy for the information welfare of adolescents.

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오프라인-온라인 멀티채널 쇼핑상황에서의 신뢰전이와 지속구매의도에 관한 연구 : 뉴로티시즘 조절효과 분석 (A Study on the Trust Tansference and Continuance Intention to Purchase in Offline-Online Multi-Channel Shopping Contexts : Emphasis on the Moderating Effects of Neuroticism)

  • 전현규;이건창
    • 경영과학
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    • 제33권2호
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    • pp.89-115
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    • 2016
  • Recent trends in online commerce shows that multi-channels including offline and online become prevailing as a standard type of channel. However, literature survey revealed that there exist few studies about how an individual negative emotion such as neuroticism affects trust transfer between channels, and usage continuance intention. To fill the research void like this, this study proposes an research model where trust transfer between offline and online channels is included, and neuroticism is also adopted as a moderating variable between trust transfer, satisfaction, and usage continuance intention. Empirical results with valid 406 questionnaires revealed that neuroticism has a negative influence on online commerce users' perceived usage continuance intention.

Effect of Individual Differences on Online Review Perception and Usage Behavior: The Need for Cognitive Closure and Demographics

  • Ma, Yoon Jin;Hahn, Kim;Lee, Hyun-Hwa
    • 한국의류학회지
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    • 제36권12호
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    • pp.1270-1284
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    • 2012
  • This article examines how individual differences on the need for cognitive closure and demographics influence consumer perception and the usage of consumer reviews in online shopping. Data were randomly collected from 2,381 U.S. online consumer review users through an online survey. The findings from multiple regression analyses revealed the different effects of the need for cognitive closure dimensions (i.e., preference for order and structure, preference for predictability, discomfort with ambiguity, closed-mindedness, and decisiveness) and demographic characteristics on consumer attitudes, perceived online review influence, benefits, persuasiveness, and review usage behavior. Finally, practical implications and prospects for future research are discussed.

해외 온라인 개인 구매대행 서비스의 지속적 이용에 대한 영향 요인 연구 : 중국 소비자를 중심으로 (The Factors on the Use of Online Overseas Purchasing Agent Service in China)

  • 주암;박상문;김명수
    • Journal of Information Technology Applications and Management
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    • 제24권1호
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    • pp.143-156
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    • 2017
  • As the number of people going aboard is growing and technology is developed rapidly, Chinese customers are also getting better understanding about overseas products, and they hope to get less expensive and better ones, which leads to the growth of the online overseas purchasing agent service. In this paper, we tried to analyze the factors that impact the usage of online overseas purchasing agent service using the survey data. We found that customers pursue not only the reasonable prices but also enjoyment of shopping in the online overseas purchasing agent service. In addition, product scarcity and the information literacy of a customer were positively related with the use of online overseas purchasing agent service.

The Effects of Country-Of-Online Retailer on Consumer's Purchase Decision-Making in a Foreign Internet Shopping Mall

  • Hong, Sungjun;Park, Jongchul;Jeon, Seungwon
    • Journal of Korea Trade
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    • 제25권6호
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    • pp.20-33
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    • 2021
  • Purpose - The growth in consumers' online shopping has even been accelerated by the COVID-19 pandemic. While the purchase can be made from any countries online, the purpose is to examine the effect of the country of the online retailer (COOR) on consumers' perceived risk and purchase motivation, focusing on the retailer not on the brand. Design/methodology - Survey data from online shoppers are analized using the structural equation model. Findings - COOR, like COO of the brand manufacturer, positively affect consumer's purchase intension. First, the images and the perceived psychic distances of the COOR affects both perceived risk and purchase confidence. Secondly, this perceived risk and confidence they put on the transaction then affect the purchase intension of the consumer. Originality/value - We show that the quality of the signal comes not only from the manufacturer-branded product item itself with a certain COO, but also from the retailer who carries it.

온라인 수업에서 치기공과 학생의 학습동기 및 학습동기저하에 영향을 미치는 요인 (Factors that affecting the learning motivation and demotivation of dental technology students in online classes)

  • 이선경
    • 대한치과기공학회지
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    • 제44권3호
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    • pp.97-103
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    • 2022
  • Purpose: This study sought to identify the factors influencing learning motivation and demotivation in online dental technology students. Methods: A survey was conducted from October 1 to 30, 2021, on 188 dental technology students. The collected data were processed using the IBM SPSS IBM SPSS Statistics ver. 22.0 statistical program (IBM), and frequency, factor, and one-way ANOVA analyses were performed, for which the significance was set at 0.05. Results: It was found that the main online learning motivation factors were the usefulness of the learning content, interest, and confidence in the activities, the relationships with the teachers and friends, the feedback, and learning satisfaction. The factors that reduced the students' online learning motivation were interaction difficulties, maladaptation to the self-directed learning environment, the inadequate number of learning activities, and activity difficulty. Conclusion: Based on the identified online class motivation and demotivation factors, better systematic management and increased research are needed to improve the quality of non-face-to-face classes.

Online Users' Cynical Attitudes towards Privacy Protection: Examining Privacy Cynicism

  • Hanbyul Choi;Yoonhyuk Jung
    • Asia pacific journal of information systems
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    • 제30권3호
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    • pp.547-567
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    • 2020
  • As the complexity of managing online personal information is increasing and data breach incidents frequently occur, online users feel a loss of control over their privacy. Such a situation leads to their cynical attitudes towards privacy protection, called privacy cynicism. This study aims to examine the role of privacy cynicism in online users' privacy behaviors. Data were gathered from a survey that 281 people participated in and were analyzed with covariance-based structural equation modeling. The findings of this study reveal that privacy cynicism has not only a direct influence on disclosure intention but also moderates an effect of privacy concerns on the intention. The analytical results also indicate that there is a nonlinear effect of privacy cynicism on the outcome variable. This study developed the concept of privacy cynicism—a phenomenon that significantly affects online privacy behavior but has been rarely examined. The study is an initial research into the nature and implications of privacy cynicism and furthermore clarified its role by the nonlinear relationship between privacy cynicism and the willingness to disclose personal information.

온라인게임 웹사이트의 전자상거래 성공측정모델의 개발에 관한 연구 (Developing a Conceptual Model for Measuring the Electronic Commerce Success of Online Game Websites)

  • 홍일유
    • 정보화정책
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    • 제19권1호
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    • pp.45-73
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    • 2012
  • 오늘날 대부분 온라인게임들은 웹사이트 인터페이스를 통해 서비스가 제공된다. 관련연구들에 의하면, 게임웹사이트의 다양한 요소들이 온라인 게임 비즈니스의 성공을 좌우하는 것으로 나타나고 있다. 본 연구는 Delone, et al.(2004)의 전자상거래 성공모델을 토대로 온라인 캐주얼게임 웹사이트의 성공에 영향을 미치는 사이트품질 관련요인들을 추출하고, 온라인 게임 웹사이트의 주요 품질요인을 탐색할 목적으로 도메인 전문가들을 대상으로 한 델파이 조사를 통해 품질요인들을 확장보완하였다. 그런 다음 실증분석을 위해 온라인게임 이용자들을 대상으로 설문조사를 실시하였다. 연구결과에 의하면, 정보품질, 서비스품질, 그리고 시스템품질 모두 사용자만족도와 양(+)의 관계가 있으며, 사용자만족도가 증가하면 고객충성도 및 비즈니스 성과 모두 증가하는 것으로 나타났다. 그러나, 게이머 충성도가 높다고 해서 반드시 비즈니스 성과가 높지는 않은 것으로 확인됐다. 본 연구는 서비스의 공급 관점에서 캐주얼게임 웹사이트의 성공측정모델을 제시했다는 점, 게임사이트 품질요인과 사용자만족도 간의 영향관계에 대한 조절변수로서 사용자유형을 조명했다는 점, 그리고 온라인게임 웹사이트도 하나의 웹기반 전자상거래시스템으로 볼 수 있으므로 게임사이트의 품질을 정보, 서비스, 그리고 시스템 차원에서 접근하여야 한다는 시사점을 제시했다는 점을 주요 기여점으로 들 수 있다.

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