• Title/Summary/Keyword: on-site quality management

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Customer Satisfaction Management and Service Quality According to the DISC Behavior Type

  • SO, Young-Jin;LEE, Ji-Yeon;CHOI, Young-Jin;LEE, Woo-Sik;CHO, An-Jin;YOUN, Myoun-Kil;KWON, Lee-Seung;CHOI, Eun-Mee
    • Journal of Distribution Science
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    • v.18 no.12
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    • pp.79-90
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    • 2020
  • Purpose: This study aims to explore the service improvement and marketing strategy to measure the effect of the DISC (dominance, influence, steadiness, conscientiousness) behavior type of hair salon workers on service quality and marketing. Research design, data and methodology: 236 responses were analyzed by distributing questionnaires to hair salon workers through SNS. Factor analysis and reliability analysis were applied and the influence of job factors on work satisfaction and turnover intention, and the statistical significance of the DISC behavioral type adjustment effect verified. Results: First, among the general characteristics of the survey subjects, the most common respondents were women and interns in their twenties, with less than four years of experience and less than three years of work experience on site. Second, the working environment, employee relations and compensation policies caused by work-related factors have shown a major influence on work satisfaction. Third, the working environment and human relationships among the job factors have an impact on turnover intention. Conclusions: The working environment, human relations, and compensation system derived as job factors had a crucial effect in service quality and marketing on job satisfaction, and among job factors, working environment and human relations had a significant influence on turnover intention.

Relationship between Levels of Dietitians' Management Activities and Job Satisfaction in Elementary School Foodservice Operations (초등학교 영양사의 학교급식 관리활동수준과 직무만족도의 관계)

  • Choo Yun Jeong;Lee Jung Hee;Yoon Jihyun;Ryu Si Hyun
    • Korean Journal of Community Nutrition
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    • v.10 no.4
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    • pp.546-554
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    • 2005
  • The purpose of this study was to identify the relationship between the levels of foodservice management activities and job satisfaction of the dietitians in elementary schools. Out of 130 questionnaires distributed to elementary school dietitians in Incheon, 127 were returned and analyzed ($98\%$ response rate). The questionnaire included two multiple-item scales for measuring foodservice management activities and job satisfaction, respectively. All the items in the scales were coded 1 to 5 for 'certainly no', 'no', 'neutral', 'yes', and 'certainly yes' and grouped by using factor analyses. Most of the responding dietitians were working for schools in urban areas and have independently managed on-site kitchens. The 19 items on food service management activities were grouped into 6 factors and the mean scores of the levels of Personnel Hygiene Management, Education & Training, Sanitation & Safety Management, Menu Quality Management, Service Management, and Environment Management were 4.76, 4.26, 4.24,4. 05, 3.61 and 3.39, respectively. The 23 items on job satisfaction were grouped into 4 factors and the mean scores of the satisfaction levels of Systematic Environment, Job Duty, Job Condition, and Physical Environment were 3.38, 2.83, 2.53, and 2.08, respectively. Overall, the levels of food service management activities and job satisfaction were positively associated with a correlation coefficient of 0.254 (p > 0.01). In particular, satisfaction levels on job duty itself and systematic environment were positively associated with the levels of overall management activities. The results suggest that improving dietitians' job satisfaction could increase the levels of management activities of school foodservice dietitians, resulting in quality improvement of school food service.

A Study on the Causes and Improvement Plans for Firefighters' Casualty Accidents During Rescue Activities related to the Water - 4M Analysis - (수난구조활동 중 소방공무원 순직사고의 원인과 대응방안에 관한 연구 - 4M분석기법을 중심으로 -)

  • Park, Chanseok
    • Journal of the Society of Disaster Information
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    • v.17 no.4
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    • pp.710-721
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    • 2021
  • Purpose: The purpose of this study is to prepare an environment that can provide high-quality 119 rescue services by analyzing the causes of casualties at the water rescue and suggesting improvement plans to prevent them. Method: 5 major cases were analyzed among firefighters' casualty accidents during rescue activities related to the water over the past 10 years for case study. And the causes of the accidents were analyzed in terms of 4 values (Man, Machine, Media, Management) through the 4M analysis technique. Result: ① man: the main causes are lack of awareness of on-site safety, etc ② machine: the problem of the absence of the equipment itself, etc ③ media: the lack of information on the rescue site and the poor rescue environment conditions, ④ management : the main causes were the absence and inadequacy of the response manual for each rescue site, Conclusion: ① man: knowledge of SOP and reinforcement of education and training, etc. ② machine: there are measures such as the introduction of equipment suitable for the changing rescue site, ③media: providing sufficient information about the rescue activity environment and conducting regular road training, ④ management: policy suggestions such as establishment and dissemination of on-site safety management plans and manuals were derived.

Improved sulfur hexafluoride(SF6) gas analysis method for quality management of cryogenic refinement system (극저온 정제시스템의 품질관리를 위한 SF6 가스 분석방법 개선)

  • Lee, Jeong Eun;Cho, Min-ho;Lee, Won Seok
    • KEPCO Journal on Electric Power and Energy
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    • v.8 no.1
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    • pp.37-41
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    • 2022
  • Because sulfur hexafluoride(SF6) is classified as one of the six major greenhouse gases, SF6 handling in power plant such as recovery, purification, and reuse is considered to be important. KEPCO has focused to develop the advanced recovery and purification technology of SF6 reuse. SF6 analysis includes the on-site analyses and on-line analyzer; i.e., (1) on-site analysis has an error rate of ±0.5% and (2) on-line analysis has an error rate of ±0.1%, which is possible to adjust operating conditions and to make the work more conveniently by analyzing SF6 concentration before and after purification step. This paper presents an online analysis method in the SF6 purification and reuse system. In addition, the analysis results and quality guarantees for each section of the analysis system were presented.

Risk Factors Affecting Equipment Management in Construction Firms

  • PHAM, Cuong Phu;NGUYEN, Phong Thanh;PHAN, Phuong Thanh;NGUYEN, Quyen Le Hoang Thuy To;LE, Loan Phuc;DUONG, My Tien Ha
    • The Journal of Asian Finance, Economics and Business
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    • v.7 no.11
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    • pp.347-356
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    • 2020
  • Mechanization and automation constitute an essential stage in the production and operation of any company, as one of the determinants of increase in labor productivity and decrease in product price, while significantly contributing to shortening of the lead time. Businesses are, therefore, able to quickly put projects into operation, improving economic efficiency, quality, and aesthetics, which speeds up the national economic growth. For the construction industry to be the most effective, modern construction equipment is a necessity. It is one of the five main resources of a construction project. Thus, effective construction equipment management contributes to the success of a project and benefits the relevant construction companies economically. This paper presents the critical risk factors affecting equipment management and proposes suitable solutions. The questionnaire-based survey with experienced experts in the construction sector on the management of the likelihood and consequence of risk factors revealed thirty-two risks for equipment management in construction companies. These factors fell into six groups: (i) site organization-related risks; (ii) management-related risks; (iii) owner-related risks; (iv) supplier-related risks; (v) legal risks, and (vi) site condition-related and external risks. The results showed that management-related factors contributed to the most significant risks and problems for equipment management in construction companies.

A Study on the N Values Characteristics of Automatic Recording System of SPT (표준관입시험 자동기록장치의 N치 특성 연구)

  • Yoon, Won-Sub;Park, Myeon-Gu;Han, Jae-Woon;Shin, Seoung-Gu;Chae, Young-Su
    • Proceedings of the Korean Geotechical Society Conference
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    • 2010.09a
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    • pp.1168-1176
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    • 2010
  • Currently drilling investigation and the SPT in parallel not only organization and peculation sincerity quality historian of test to be old the data was abundant with the site ground investigation test which is representative and the research of empirical formula in compliance with many scholar was accomplished and was come. The data which is like this wide is used with geotechnical engineering data of plan and space-time of the field which is various. SPT with tentative voluntary skillful degree record method of variety and technical expert of equipment, according to site conditional is consistent the quality of ground condition but cannot be made to show there is a tendency and specially the point whose is difficult actually accurately to follow the interval which decides in quality as a matter of tentative standard of drill and the test in parallel and a tentative method exists. From the research which sees consequently also the skill of variety and technical expert of equipment of SPT, strong point of the SPT automation logger will be able to complement the problem point of quality etc. of site condition under comparison analyzing should have been boiled about SPT of existing and tentative methods and N-value.

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Social Cues, E-Social Ambience, and Emotions in Web-Based Fashion Retailing: A Case of U.S. Shoppers

  • Lee, Eun-Jung
    • Journal of the Korean Society of Clothing and Textiles
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    • v.36 no.12
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    • pp.1318-1329
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    • 2012
  • In-store atmospherics involve quantified physical and social aspects; however, the social quality of a web-based retailing context has largely been under-examined. This study addressed some antecedents and consequences of social ambience in virtual shopping (or e-social ambience) within a web-based U.S. retailing fashion context. This study explored the role of social cues as a viable antecedent to e-social ambience and emotions as its consequence. A conceptual framework was built postulating the effect of social cue for web content, on e-social ambience, emotions, and e-shopping enjoyment. The experimental results (n=488) on a fictitious retail T-shirt website confirmed the positive correlation among the variables; in addition, the level of social cues included within the web content significantly increased the level of customer-perceived e-social ambience of the website and subsequent positive on-site emotions. On-site emotions positively influence purchase intentions. The results expand the current understanding of e-store management by providing novel insight relevant to fashion companies that wish to provide customers with a quality website shopping experience.

A Study Development of Production Information System for Real-time of POP (POP(Point of Product)에 의한 실시간 생산정보시스템 구현 연구)

  • 박주식;박진홍;강경식
    • Journal of the Korea Safety Management & Science
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    • v.5 no.1
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    • pp.45-56
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    • 2003
  • This study intend to make easy modification, even if there is a new job or structure change, by modularizing program and computerize and automation of production control management used in CIM. Under the condition where manager control production on the job-site, for increasing connection with other operation and management on the computer by monitoring center computer, Recognizing information by computer is needed, it is possible by converting transaction. So production increase and quality improvement are possible by diminishing manager's and producer's work with the result of the study combining POP and CIM, after that, in e-business and m-business period that every enterprise must pass, customer satisfaction and sales promotion are possible with employee's computerizing minds. These study result also can knowledge process condition with theoretical class and have a power in finding a solution with foundation of theoretical knowledge.

Impact of Livestock-production Wastewater on Water Pollution (가축분뇨수의 무단방류가 샛강오염에 미치는 영향)

  • Choe, Hong-Rim;Son, Jae-Ho;Ryu, Sun-Ho
    • Journal of Korean Society of Rural Planning
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    • v.2 no.1
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    • pp.69-78
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    • 1996
  • Environmental impact assessment survey reflecting farmers` opinion on the residence and production space in rural settlement area by ORD showed that more than 86% of respondents thought their reservoirs and waterways (small rivers) were getting seriously contaminated primarily by garbage and livestock manure. A typical rural settlement unit was taken to assess the impact of improper management of livestock manure in the farms on the water quality of small river flowing down along the villages where swine and dairy farms were situated in Daejook 2, 3-ri, Seolseong-myun, Icheon-gun. Nitrogen compounds such as NO$_3$-N, NO$_2$-N, NH$_3$-N, and phosphorus compound H$_x$PO$_4$, DO, BOD$_5$, COD, and microbial density were analyzed to evaluate water quality at five test sites designated along the water stream. Tests showed. for example, BOD$_5$ at site 4 was average 9.2mg/l which was about 3~8 times higher than that of observation site 2 and 3, at which most livestock houses were situated. This is a clear evidence that the nutrients of livestock manure illegally discharged to small river can lead to an eutrophication of the river at downstream. A soil absorption system with aeration could be one of alternatives to treat the contaminated wastewater by livestock manure. The place at downstream, inbetween observation site 1 and 2, could be the best construction site for the treatment facility from the standpoint of the overall treatment efficiency, An enclosed composting system can also be regarded as a good alternative for treatment of the sludge which is the by-product of the soil absorption system operation.

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Continuous wound infiltration of ropivacaine for reducing of postoperative pain after anterior lumbar fusion surgery: a clinical retrospective comparative study

  • Lee, Sang-Min;Yun, Dong-Ju;Lee, Sang-Ho;Lee, Hyung-Chang;Joeng, Kyung Ho
    • The Korean Journal of Pain
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    • v.34 no.2
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    • pp.193-200
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    • 2021
  • Background: Local anesthetic infiltration at the site of a surgical wound is commonly used to control postoperative pain. In this study, we examined the effectiveness of continuous local infiltration at an abdominal surgical site in patients undergoing anterior lumbar interbody fusion (ALIF) surgery. Methods: Sixty-one patients who underwent ALIF surgery were enrolled. For thirtyone of them, a continuous local anesthetics infiltration system was used at the abdominal site. We collected data regarding the patients' sleep quality; satisfaction with pain control after surgery; abilities to perform physical tasks and the additional application of opioids in the postoperative 48 hours. Results: The On-Q system group showed reduced visual analogue scale scores for pain at the surgical site during rest and movement at 0, 12, 24, and 48 hours; and more was satisfied with pain control management at the first postoperative day (7.0 ± 1.2 vs. 6.0 ± 1.4; P = 0.003) and week (8.1 ± 1.6 vs. 7.0 ± 1.8; P = 0.010) than the control group. The number of additional patient-controlled analgesia (PCA) bolus and pethidine injections was lower in the On-Q group (PCA: 3.67 ± 1.35 vs. 4.60 ± 1.88; P = 0.049 and pethidine: 2.09 ± 1.07 vs. 2.73 ± 1.38; P = 0.032). Patients who used the On-Q system performed more diverse activity and achieved earlier ambulation than those in the control group. Conclusions: Continuous wound infiltration with ropivacaine using an On-Q system may be effective for controlling postoperative pain after ALIF surgery.