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The Impact of Demographical Characteristics on Service Quality and Customer Satisfaction for In-Flight Catering Service (인구통계학적 특성이 항공기내식 서비스 품질과 고객 만족에 미치는 영향)

  • Kwak, Tong-Kyung;Park, Shin-Jeong
    • Journal of the Korean Society of Food Culture
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    • v.14 no.4
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    • pp.305-317
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    • 1999
  • An attempt was made to provide valuable information to improve service quality and customer satisfaction for in-flight catering service. The customers' demographic characteristics that impact on service quality and customer satisfaction were examined for a group of customer. 474 customers who have been used the airplane within 1 year were participated in this study. Statistical analysis was performed using SAS software program (version 6.01) for descriptive analysis, factor analysis, t-test and ANOVA. The results of the study can be summarized as follows: 1. Service Quality in In-flight catering was assessed on the basis of 18 service quality attributes and 5 dimensions derived from a factor analysis. After comparing customers' perception to customers' expectation regarding in-flight service quality, the quality of dimensions for 'meals', and 'sanitation' were not showed any significant differences. However, the expectation for dimensions of 'diversity of menu', 'providing information', and 'the degree of concern to the customers' were rated significantly higher than the perception for those. 2. Among the demographic variables, age and gender had highly influences on the customers' expectation and perception regarding service quality and customer satisfaction. 3. The korean food that the customers wanted to have for in-flight meals was investigated. Among the kinds of gruel(jook), abalone gruel(jeonbok-jook), pumpkin gruel(hobak-jook), and pine-nut gruel(jat-jook) were chosen to have for in-flight korean meals. It was rated that the preferences for beef soup(sogogikook), hot spicy beef soup(youkgaejang), brown sea-weed soup(miyoukkook) were higher than others in soup group. The preferences for boiled rice with assorted mixture(bibimbab) showed the highest and beef and rice soup(seoleongtang), boiled rice with four the staple cereals(ogogbab) were preferred higher than the others in main dish group. Bulgogi was rated the most popular dish. Korean style punch with omiza(whachae), sweet rice dish(yaksik) and fried glutinous rice cake(gangjeong)showed high preferences in dissert.

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A Literature Review on the Recipes for Pheasant - Focus on Recipe Books from 1800's to 1990's - (꿩고기 조리법의 문헌적 고찰 - 1800년 대 말~1990년대까지의 조리서들을 중심으로 -)

  • Kook, Kyung-Duk;Kwon, Yong-Suk;Chung, Hea-Jung
    • Journal of the Korean Society of Food Culture
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    • v.26 no.5
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    • pp.455-467
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    • 2011
  • The main purpose of this study was to survey the various kinds of recipes for pheasant found in seventeen Korean cookbooks published from the 1800's to the 1990's. There were 95 pheasant recipes found in the literature which could be classified into three major groups: cooking with moist heat, cooking with dry heat, and other. The three major groups were then broken down into thirteen smaller groups. A detailed look at the frequency of terms in each recipe shows that Gui Sanjeok (grilled Korean shish kebabs) appears 24 times, Guk Tang and Jeongol (soup and stew) 23 times, Kimchi (fermented cabbage) 11 times, Po (jerky) 9 times, Jorim (boiled in soy sauce) 7 times, Jjim (steamed) 6 times, Bokeum (stir-fried) 5 times, Twigim (deep-fried) 3 times, Buchim (fried) 2 times, Jigae jijim (stewed) 2 times, and Jang (paste), Myeon (noodles), Gooum (boiled) and Yeot (Korean hard taffy) 1 time each. The main ingredient is always the pheasant. We investigated the use of the whole pheasant cooked, how to slice and tenderize pheasant meat, use the meat only, or use only certain parts. Depending on the characteristics of cooking recipes, pheasants with thin, soft bones and organs were investigated for cooking. Substituted materials were used for a few of the vegetables, meat, and seafood in the recipes, and seem to go well together. Garnishes used included pine nut powder and fried eggs. Seasoned salt, soy sauce, pepper, sesame, sesame oil, chopped onion, garlic, and ginger were also reported to have been used.

RHT-Based Ellipse Detection for Estimating the Position of Parts on an Automobile Cowl Cross Bar Assembly (RHT 기법을 이용한 카울크로스바의 조립위치 결정에 관한 연구)

  • Shin, Ik-Sang;Kang, Dong-Hyeon;Hong, Young-Gi;Min, Young-Bong
    • Journal of Biosystems Engineering
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    • v.36 no.5
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    • pp.377-383
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    • 2011
  • This study proposed the new method of discerning the assembled parts and presuming the position of central point in a Cowl Cross Bar (CCB) using a Charge-Couple Device (CCD) camera attached to a robot in the auto assembly line. Three control points of an ellipse were decided by three reference points, which were equally distanced. The radii of these reference points were determined by the size of the object, and the repeated presumption secured the precise determination. The comparison of the central point of ellipse presumed by Randomized Hough Transform (RHT) with the part information stored in a database was used for determining the faulty part in an assembly. The method proposed in this study was applied for the real-time inspection of elliptical parts, such as bolt, nut hole and so on, connected to a CCB using a CCD camera. The findings of this study showed that the precise decision on whether the parts are inferior or not can be made irrespective of the lighting condition of industrial site and the noises of the surface of the part. In addition, the defect decision on the individual elliptic parts assembled in a CCB showed more than 98% accuracy within a 500-millisecond period at most.

Chemical composition of nuts and seeds sold in Korea

  • Chung, Keun Hee;Shin, Kyung Ok;Hwang, Hyo Jeong;Choi, Kyung-Soon
    • Nutrition Research and Practice
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    • v.7 no.2
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    • pp.82-88
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    • 2013
  • Eleven types of nuts and seeds were analyzed to determine their energy (326-733 mg), moisture (1.6-18.3 mg), carbohydrate (8.8-70.9 mg), protein (4.9-30.5 mg), lipid (2.5-69.8 mg), and ash (1.2-5.5 mg) contents per 100 g of sample. Energy content was highest in pine nuts (733 mg/100 g), carbohydrate level was highest in dried figs (70.9 mg/100 g) and protein was highest in peanuts (30.5 mg/100 g). The amino acid compositions of nuts and seeds were characterized by the dominance of hydrophobic (range = 1,348.6-10,284.6 mg), hydrophilic (range = 341.1-3,244.3 mg), acidic (range = 956.1-8,426.5 mg), and basic (range = 408.6-4,738.5 mg) amino acids. Monounsaturated fatty acids (MUFA) were highest in macadamia nuts (81.3%), whereas polyunsaturated fatty acids (PUFA) were highest in the walnuts (76.7%). Macadamia nuts did not contain any vitamin E, whereas sunflower seeds contained the highest level (60.3 mg/kg). Iron (Fe) content was highest in pumpkin seeds ($95.85{\pm}33.01$ ppm), zinc (Zn) content was highest in pistachios ($67.24{\pm}30.25$ ppm), copper (Cu) content was greatest in walnuts ($25.45{\pm}21.51$ ppm), and lead (Pb) content was greatest in wheat nuts ($25.49{\pm}4.64$ ppm), significantly (P < 0.05). In conclusion, current commercial nuts and seeds have no safety concerns, although further analysis of Pb contents is necessary to ensure safety.

Estimation of Indent Fracture due to the Moving Process of a Pin on PCB Plate (PCB 판에 대한 핀의 이동 공정에 따른 압입파괴 평가)

  • Kim, Young-Choon;Kim, Choon-Sik;Lee, Hee-Sung;Cho, Jae-Ung
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.15 no.12
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    • pp.6967-6972
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    • 2014
  • Assembly using a bolt and nut, and rivet or pin have been used widely for forming mechanical joints. The indent method is an easier process than other manufacturing techniques and the toughness of the material is excellent. On the other hand, there are many cases in which the cracks occur on the manufacturing process as the indent method. Therefore, two kinds of models, in which a pin goes into and out PCB plate in this study were developed using the CATIA program and finite element methods were performed using the ANSYS program. When a pin was passed through a PCB plate in cases 1 and 2, the maximum loads applied to the PCB plate were 79.708N and 90.277N, respectively. When the PCB plate came out of the pin in cases 1 and 2, the maximum loads were 63.783N and 33.75N, respectively. The damage prevention and durability can be improved by applying the study results to the design of real indentation.

An anti-noise real-time cross-correlation method for bolted joint monitoring using piezoceramic transducers

  • Ruan, Jiabiao;Zhang, Zhimin;Wang, Tao;Li, Yourong;Song, Gangbing
    • Smart Structures and Systems
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    • v.16 no.2
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    • pp.281-294
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    • 2015
  • Bolted joint connection is the most commonly used connection element in structures and devices. The loosening due to external dynamic loads cannot be observed and measured easily and may cause catastrophic loss especially in an extreme requirement and/or environment. In this paper, an innovative Real-time Cross-Correlation Method (RCCM) for monitoring of the bolted joint loosening was proposed. We apply time reversal process on stress wave propagation to obtain correlation signal. The correlation signal's peak amplitude represents the cross-correlation between the loosening state and the baseline working state; therefore, it can detect the state of loosening. Since the bolt states are uncorrelated with noise, the peak amplitude will not be affected by noise and disturbance while it increases SNR level and increases the measured signals' reliability. The correlation process is carried out online through physical wave propagation without any other post offline complicated analyses and calculations. We implemented the proposed RCCM on a single bolt/nut joint experimental device to quantitatively detect the loosening states successfully. After that we implemented the proposed method on a real large structure (reaction wall) with multiple bolted joint connections. Loosening indexes were built for both experiments to indicate the loosening states. Finally, we demonstrated the proposed method's great anti-noise and/or disturbance ability. In the instrumentation, we simply mounted Lead Zirconium Titanate (PZT) patches on the device/structure surface without any modifications of the bolted connection. The low-cost PZTs used as actuators and sensors for active sensing are easily extended to a sensing network for large scale bolted joint network monitoring.

Effect of Graded Dietary Levels of Neem (Azadirachta indica) Seed Kernel Cake on Carcass Characteristics of Broiler Rabbits

  • Vasanthakumar, P.;Sharma, K.;Sastry, V.R.B.;Kumar, S.
    • Asian-Australasian Journal of Animal Sciences
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    • v.12 no.8
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    • pp.1246-1250
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    • 1999
  • Rabbits (48) of Soviet chinchilla (24) and White giant (24) were fed from 6 weeks to 12 weeks of age intensively on either of four isonitrogenous - isocaloric diets containing 0 ($D_1$), 5($D_2$), 10($D_3$) and 20($D_4$) percent raw neem seed kernel cake (NSKC), respectively as per NRC (1977) requirements in a Randomized block design and slaughtered at the end to find out differences in their carcass traits due to NSKC feeding. Dietary treatment had no significant effect on weight of edibles and inedibles and their percentages and dressing percentage in terms of carcass, carcass with pluck and carcass with pluck and head. Similarly, the meat-bone ratio of various primal cuts and overall carcass, yield of edibles per unit of inedibles and eye muscle area were not influenced due to the dietary variations. Chemical composition of fresh meat, and organoleptic evaluation of cooked meat with and without salt did not vary significantly due to incorporation of NSKC in the diets. The rabbits fed 20% NSKC ($D_4$) though consumed more (p<0.05) DM and DE per kg meat production, the intake of crude protein and total digestible nutrients was similar with other dietary treatments. Feed cost per unit meat production was, however, lower on 5 and 10% NSKC containing diets by 7.75 and 12.56%, respectively, as compared to deoiled ground nut cake containing control diet. It appears that NSKC could be used as a wholesome vegetable protein supplement upto 10% in diet of rabbits without any adverse effect on commercial carcass traits.

Clinico-pathology of Lung Cancer in a Regional Cancer Center in Northeastern India

  • Mandal, Sanjeet Kumar;Singh, Thaudem Tomcha;Sharma, Takhenchangbam Dhaneshor;Amrithalingam, Venkatesan
    • Asian Pacific Journal of Cancer Prevention
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    • v.14 no.12
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    • pp.7277-7281
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    • 2013
  • Background: Globally, there have been important changes in trends amongst gender, histology and smoking patterns of lung cancer cases. Materials and Methods: This retrospective study was conducted on 466 patients with lung cancer who were registered in Regional Cancer Center, Regional Institute of Medical Sciences, Manipur from January 2008 to December 2012. Results: Most were more than 60 years of age (67.8%) with a male: female ratio of 1.09:1. Some 78.8% of patients were chronic smokers with male smoker to female smoker ratio of 1.43:1. Consumption of alcohol was found in 29.4%, both smoking and alcohol in 27.5%, betel nut chewing in 37.9% and tobacco chewing in 25.3%. A history of tuberculosis was present in 16.3% of patients. The most frequent symptom was coughing (36.6%) and most common radiological presentation was a mass lesion (70%). Most of the patients had primary lung cancer in the right lung (60.3%). The most common histological subtype was squamous cell carcinoma (49.1%), also in the 40-60 year age group (45.9%), more than 60 year age group (51.6%), males (58.1%) and females (41.8%). As many as 91.9% of squamous cell carcinoma patients had a history of smoking. About 32.5% of patients had distant metastasis at presentation with brain (23.8%) and positive malignant cells in pleural effusions (23.1%) as common sites. The majority of patients were in stage III (34.4%), stage IV (32.5%) and stage II (30.2%). Conclusions: Our analysis suggests that the gender gap has been narrowed such that about half of the patients diagnosed with lung cancer are women in this part of India. This alarming rise in female incidence is mainly attributed to an increased smoking pattern. Squamous cell carcinoma still remains the commonest histological subtype. Most of the patients were elderly aged and presented at locally or distantly advanced stages.

Breakfast patterns are associated with metabolic syndrome in Korean adults

  • Min, Chan-Yang;Noh, Hwa-Young;Kang, Yun-Sook;Sim, Hea-Jin;Baik, Hyun-Wook;Song, Won-O.;Yoon, Ji-Hyun;Park, Young-Hee;Joung, Hyo-Jee
    • Nutrition Research and Practice
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    • v.6 no.1
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    • pp.61-67
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    • 2012
  • The Korean diet, including breakfast, is becoming more Western, which could increase the risk of metabolic syndrome. Our aim was to assess whether breakfast patterns are associated with risk for metabolic syndrome in Korean adults. The study subjects (n=371; 103 men, 268 women) were employees of Jaesang Hospital in Korea and their acquaintances, and all subjects were between 30 and 50 years old. The data collected from each subject included anthropometric measurements, three-day food intake, blood pressure (BP) and blood analyses. The three breakfast patterns identified by factor analysis were "Rice, Kimchi and Vegetables", "Potatoes, Fruits and Nuts" and "Eggs, Breads and Processed meat". The "Rice, Kimchi and Vegetables" pattern scores were positively correlated with systolic (SBP) and diastolic blood pressure (DBP) measurements in men (P<0.05) and with serum triglyceride (TG) levels in women (P<0.05). The "Eggs, Breads and Processed meat" pattern scores correlated positively with weight, body mass index (P<0.05) and serum TGs (P<0.01) in men. The "Potatoes, Fruits and Nuts" pattern was associated with lower risk of elevated BP (OR 0.49, 95% CI 0.28-0.88) and fasting glucose levels (OR 0.51, 95% CI 0.26-1.00). In contrast, the "Eggs, Breads and Processed meat" pattern was associated with increased risk of elevated TGs (OR 2.06, 95% CI 1.06-3.98). Our results indicate that reducing the consumption of eggs, western grains and processed meat while increasing fruit, nut and vegetable intake for breakfast could have beneficial effects on decreasing metabolic syndrome risk in Korean adults.

Kinematic and Structural Analysis of a 6-DOF Manipulator for Narrow-space Work (협소 공간 작업을 위한 6축 다관절 로봇의 기구학 및 구조해석)

  • Chung, Seong Youb;Choi, Du-Soon
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.18 no.3
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    • pp.666-672
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    • 2017
  • Our research team is developing a 6-DOF manipulator for narrow workspaces in press forming processes, such as placing PEM nuts on the bottom of a chassis. In this paper, kinematic analysis was performed for the position control of the manipulator, along with structural analyses for position accuracy with different payloads. First, the Denavit-Hatenberg (DH) parameters are defined, and then the forward and backward kinematic equations are presented using the DH parameters. The kinematic model was verified by visual simulation using Coppelia Robotics' virtual robot experimentation platform (V-REP). Position accuracy analysis was performed through structural analyses of deflection due to self-weight and deflection under full payload (5 kgf) in fully opened and fully folded states. The maximum generated stress was 22.05 MPa in the link connecting axes 2 and 3, which was confirmed to be structurally safe when considering the materials of the parts.