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Development and Application of Service Quality Model for Public System (공공제도 서비스품질 모델의 개발과 적용)

  • Lee, Jae Yul;Park, Geun-Wan;Hwang, Seung-June
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.40 no.1
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    • pp.150-164
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    • 2017
  • The development of an appropriate public service quality model has become increasingly recognised as an important subject of interest in the public sector as well as academia. In particular, the public systems enacted by governments are widely used and have a significant impact on national competitiveness. But few researches have been conducted to explore the quality dimensions of a public system service and empirically examine the relationship among related variables. Therefore, in this study, we strive to develop a quality measurement model of public system service that can be effectively used in practice. Using 601 samples gathered through a structured survey from project engineers, a conceptual quality model of public system is presented and discussed. Given the exploratory nature of this study, an exploratory factor analysis is used to investigate quality dimensions and partial least square (PLS) is employed in determining the structural relationships. From empirical results, we found that the quality dimensions of the public system had four distinct quality dimensions (design quality, environment quality, primary outcome quality, additive outcome quality). All four quality dimensions showed good representative factors in explaining user satisfaction. Perceived trust was proved to significantly mediate the relationship between quality dimensions and user satisfaction. Our research is expected to contribute to the literature by providing a good conceptual framework for assessing public system quality by linking four quality dimensions with user satisfaction. In particular, the developed model can elaborately measure process quality and multi-functional outcome quality of the system by the supplementation of design quality and additive outcome quality respectively. Practical implications are also suggested on the basis of our analysis.

Investigations into a Multipurpose Dam in Tasman District-New Zealand

  • Thomas, Joseph Theodore
    • Proceedings of the Korea Water Resources Association Conference
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    • 2008.05a
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    • pp.40-48
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    • 2008
  • The Waimea Basin is located on the northern tip of the South Island of New Zealand. It is a highly productive area with intense water use with multi-stakeholder interest in water. Irrigation from the underground aquifers here makes up the largest portion of used water; however the same aquifers are also the key urban and industrial sources of water. The Waimea/Wairoa Rivers are the main sources of recharge to the underlying aquifers and also feed the costal springs that highly valued by the community and iwi. Due to the location of the main rivers and springs close to the urban centre the water resource system here has high community and aesthetic values. Recent enhanced hydrological modelling work has shown the water resources in this area to be over allocated by 22% for a 1:10 year drought security for maintaining a minimalistic flow of 250 l/s in the lower Waimea River. The current irrigated land area is about 3700 hectares with an additional potential for irrigation of 1500 hectares. Further pressures are also coming on-line with significant population growth in the region. Recent droughts have resulted in significant water use cutbacks and the threat of seawater intrusion in the coastal margins. The Waimea Water Augmentation Committee (WWAC) initiated a three year stage 1 feasibility study in 2004/2005 into the viability of water storage in the upper parts of the catchment for enhancing water availability and its security of supply for consumptive, environmental, community and aesthetic benefits downstream. The project also sought to future proof water supply needs for the Waimea Plains and the surrounding areas for a 50 - 100 year planning horizon. The broad range stage 1 investigation programme has identified the Upper Lee Catchment as being suitable for a storage structure to provide the needs identified and also a possibility for some small scale hydro electricity generation as well. The stage 2 detailed feasibility investigations that are underway now (2007/2008), and to be completed in two years is to provide all details for progressing with the next stage of obtaining necessary permits for construction and commissioning a suitable dam.

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Surface Characterization of Anodized and Hydrothermal Treated Niobium Metal (양극산화와 열수처리한 니오비움 금속의 표면특성)

  • Won Dae-Hee;Kim Young-Soon;Yoon Dong-Joo;Lee Min-Ho;Bae Tae-Sung
    • Korean Journal of Materials Research
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    • v.15 no.2
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    • pp.134-138
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    • 2005
  • This study was performed to investigate the surface properties of electrochemically oxidized pure niobium by anodic oxide and hydrothermal treatment technique. Niobium specimens of $10mm\times10mm\times1.0mm$ in dimension were polished sequentially from $\#600,\;\#800,\;\#1000$ emery paper. The surface of pure niobium sperimens was anodized in an electrolytic solution that was dissolved calcium and phosphate in water. The electrolytic voltage was set in the range of 250 V and the current density was $10mA/cm^2$. The specimen was hydrothermal treated in high-pressure steam at $300^{\circ}C$ for 2 hours using an autoclave. And all specimens were immersed in the in the Hanks' solution nth pH 7.4 at $37^{\circ}C$ for 30 days. The surface of specimen was characterized by surface roughness, scanning electron microscope(SEM), energy dispersion X-ray analysis(EDX), X-ray photoemission spectroscopy(XPS) test. The value of surface roughness was the highest in the anodized sample and $0.41{\pm}0.04\;{\mu}m$. The results of the SEM observation show that oxide layers of the multi porosity in the anodized sample were piled up on another, and hydroxyapatite crystal was precipitate from the surface of the hydrothermal treated sample. In the XPS analysis, O, Nb, C peak and small amounts of N peak were found in the polished specimens while Ca and P peak in addition to O, Nb, C and peak were observed in the hydrothermal treated sample.

Space Reengineering and Amended UML Approach to Requirement Analysis for Ubiquitous Smart Space Development (유비쿼터스 지능 공간 요구분석을 위한 공간재설계법 및 수정된 UML 접근법)

  • Kwon, Oh-Byung;Lee, Nam-Yeon;Sim, Jae-Mun
    • The Journal of Society for e-Business Studies
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    • v.12 no.4
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    • pp.99-125
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    • 2007
  • Recently, as the development of Ubiquitous Smart Space (USS) such as U-City is proliferating, preparing a development methodology dedicated to USS characteristics has become one of the crucial issues to increase the productivity of the USS projects. However, since the legacy development methodologies such as traditional UML do not consider the critical components of ubiquitous computing space such as context-awareness, service oriented architecture and multi-agent communication, they are not optimized for USS analysis and design. Hence, the purpose of this paper is to propose a USS-sophisticated development methodology. To do so, a hybrid approach, BPR-USS for space reengineering and UML-USS by amending UML with corresponding toolkit based on StarUML has been implemented. To show the feasibility of the approach described in this paper, an illustrative example with an actual USS development project for a multiplex space in Seoul is shown.

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A Study on the Post Occupancy Evaluation of Urban Arboretum -Focused on The Daejeon Hanbat Arboretum- (도시수목원의 이용후평가에 관한 연구 -대전시 둔산대공원 내 한밭수목원을 대상으로-)

  • Noh, Hee-Kyung;Oh, Do-Kyo;Kim, Se-Bin
    • Korean Journal of Agricultural Science
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    • v.37 no.1
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    • pp.27-35
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    • 2010
  • A study examined visitors' satisfaction to urban arboretum in Daejeon metropolitan city, and analyzed utilization status. Also, the study was based on POE. POE is a last phase in the environmental planning and design process that follows the sequence of planning, programing, design construction, and use of a project. Urban arboretum contribute to improvement in the quality of living by providing urban citizens with places for refreshment, natural have important values on urban environment and to promote the quality of life for urbanite. So, the study aims to present data on the human activities responding to the physical environment of 'the Daejeon Hanbat Arboretum' by evaluating visitor's behavior and activity, visiting motivations, preference patterns, and the degree of visitor's satisfaction. This study is conducted by multi-method such as interviews and questionnaires surveys. On-site questionnaire surveys were conducted in the Hanbat arboretum on October 25-31 of 2009. Total of 265 questionnaires were analyzed for this study. The analysis of data was used SPSS 18.0 statistical analysis program. Data from visitors was analyzed by descriptive statistics, frequency analysis, multiple response analysis, and Anova. Then, the outcome will be compared and evaluated to install urban arboretum that reflect the desires of users in the future.

Development of fission 99Mo production process using HANARO

  • Lee, Seung-Kon;Lee, Suseung;Kang, Myunggoo;Woo, Kyungseok;Yang, Seong Woo;Lee, Junsig
    • Nuclear Engineering and Technology
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    • v.52 no.7
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    • pp.1517-1523
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    • 2020
  • The widely used medical isotope technetium-99 m (99mTc) is a daughter of Molybdenum-99 (99Mo), which is mainly produced using dedicated research reactors from the nuclear fission of uranium-235 (235U). 99mTc has been used for several decades, which covers about 80% of the all the nuclear diagnostics procedures. Recently, the instability of the supply has become an important topic throughout the international radioisotope communities. The aging of major 99Mo production reactors has also caused frequent shutdowns. It has triggered movements to establish new research reactors for 99Mo production, as well as the development of various 99Mo production technologies. In this context, a new research reactor project was launched in 2012 in Korea. At the same time, the development of fission-based 99Mo production process was initiated by Korea Atomic Energy Research Institute (KAERI) in 2012 in order to be implemented by the new research reactor. The KAERI process is based on the caustic dissolution of plate-type LEU (low enriched uranium) dispersion targets, followed by the separation and purification using a series of columns. The development of proper waste treatment technologies for the gaseous, liquid, and solid radioactive wastes also took place. The first stage of this process development was completed in 2018. In this paper, the results of the hot test production of fission 99Mo using HANARO, KAERI's 30 MW research reactor, was described.

Development of Fishway Assessment Model based on the Fishway Structure, Hydrology and Biological Characteristics in Lotic Ecosystem

  • Choi, Ji-Woong;Park, Chan-Seo;An, Kwang-Guk
    • Journal of Ecology and Environment
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    • v.39 no.1
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    • pp.71-80
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    • 2016
  • The main goal of this study is to develop a multi-metric fishway assessment model (Mm-FA) and evaluate the efficiency of fishway. The Mm-FA model has three major fishway components with nine metrics: structural characteristics, hydraulic/hydrologic features, and biological attributes. The model was developed for diagnosing and assessing fishway efficiency and tested to Juksan Weir at the Yeongsan River Watershed. Structural characteristics of fishway included slope of the fishway (M1), ratios of fishway width to stream width (M2), and the proportion of orifice clogging and orifice size (M3). Hydraulic/hydrologic characteristics included depth of fishway entrance head (M4), depth of exit tail (M5), and current velocity of inner fishway (M6). Biological characteristics included fish species ratio of inner fishway to upper-lower weir (M7), fish length distribution (M8), and the proportion of migratory fish species to the total number of species (M9). Overall, the assessment of fishway efficiency showed the total score of the Mm-FA model was 25 in the Juksan Weir, indicating "good condition" by the criteria of the five-level classification system. The Mm-FA model may be used as a key tool for the assessment of fishway efficiency, especially on the 16 weirs constructed for the "Four Rivers Restoration Project" after a partial calibration of Mm-FA model.

Analysis of Satisfaction with the Fatherhood Programs Provided in Healthy Family and Multicultural Family Support Center (건강가정·다문화가족지원센터의 아버지참여 프로그램 현황 및 만족도 분석)

  • Lee, Hyun Ah
    • Journal of Family Resource Management and Policy Review
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    • v.22 no.3
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    • pp.61-76
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    • 2018
  • The demand and supply of programs of parenthood programs for fathers are increasing with changes in the image of male parents. Under this backdrop, a necessary requirement is to analyze the current status of father programs that are spearheaded by governments and the satisfaction with them to determine if they actually meet the needs of fathers. This study conducted such an examination for the fatherhood programs that were provided as a mandatory public service by the Healthy Family & Multicultural Family Support Center in 2017. To this end, the research analyzed performance and satisfaction data on 776 projects, including 1293 programs that were required for provision in 101 integrated centers nationwide. The results showed that satisfaction with fatherhood programs differed according to the project area, the location of a center, the period of implementation, the methods of proceeding, the participation unit (whether an entire family or an individual family member), the number of participants, and the number of sessions. Overall, the level of satisfaction was higher in "fathers meetings" (under the community domain) than "support for the father role" (under the family relationship domain). In relation to implementation period, satisfaction with the programs was high in the 4th quarter of implementation. Satisfaction with the programs was also higher for culturally based initiatives than education-oriented programs. Satisfaction was higher when the participation unit was the family than when such unit was the individual. The smaller the number of participants, the higher the satisfaction level. Finally, the number of sessions was deemed satisfactory when it was completed in more than four sessions. This study is meaningful in that it provides the basis of effective use of the government budget by analyzing the status and satisfaction of the fatherhood programs, which have been implemented since the integration of the Healthy Families & Multicultural Family Support Center.

A Study on Practical Application of "Special Building Zone" for Improvement of Landscape of Housing Complex - Focused on the Redevelopments Project of Sinbanpo Apartment Complex - (공동주택 경관향상을 위한 특별건축구역제도 적용실태 분석에 관한 연구 - 신반포1차아파트 주택재건축 정비사업을 대상으로 -)

  • Lee, Bo-Ram;Lee, Su-Hyoung;Lee, Jung-Hyung
    • Journal of the Korean housing association
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    • v.28 no.3
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    • pp.45-54
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    • 2017
  • A Special Building Zone, which could relieve or ignore part of the Building Act and the regulations in relevant laws, was practically established for the creation of new urban landscape, the improvement of construction technology, and the improvement of construction-related policy. However, due to the lack of understanding the Special Building Zone as well as the insufficiency of detailed standards in policies, the system currently cannot be operated in universal matters. In such circumstance, this study, which is based on the current data on the Special Building Zone defined in exiting law, attempts to analyze the multi-unit housing that has been planned by the system of Special Building Zone. Also, this study aims to derive the Special Building Zone's possibilities and implications that contribute to the improvement of landscape, so as to suggest solutions for effective improvement of the system. With the results above, solutions for the improvement of the system can be derived and summarized as the following. On the one hand, from 'planning perspective', it is necessary to improve the system in a comprehensive way with consideration of urban and local contexts. On the other hand, from 'procedure perspective', some foundation shall be prepared for a system that can allows comprehensive tasks, including the settlement of the zone, the alleviation/elimination of regulations, the approval of building's construction, the process of construction, and the monitoring.

The Interactive Virtual Space with Scent Display for Song-Do Tomorrow-City Experience Complex (향 디스플레이가 가능한 송도 Tomorrow-city 체험관의 상호작용 가상공간)

  • Kim, Jeong-Do;Park, Sung-Dae;Lee, Jung-Hwan;Kim, Jung-Ju;Lee, Sang-Goog
    • Journal of the Ergonomics Society of Korea
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    • v.29 no.4
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    • pp.585-593
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    • 2010
  • Recently, we designed an interactive virtual space for the multi-purpose hall in Songdo Future City, located in Incheon, Korea. The goal of the design is to make a virtual space that is flexible and can be adjusted thanks to its unfixed seats in order to accommodate different and unspecified audience sizes. Virtual images are interactively adjusted according to the distance, position and size of audiences, information about which is detected by 9 photo sensors. To increase the sense of immersion, intensity and reality, we utilized the technology of scent display that can create appropriate scents to match the images on the screen. The intensity and persistence of scents were determined by the size, distance and position of audiences. The virtual image contains background images and reactive images. The background images repeatedly project images of spring, summer, autumn and winter. The reactive images consist of small portraits or pictures or icons that define or characterize the season types, and these are added to the background image according to the distance, position and size of the audiences.