• 경영과학
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• 제23권1호
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• pp.115-133
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• 2006

From early 1999 years, the mobile telecommunication companies have introduced the mobile telecommunication membership program to attract more customers. However, the severe competition in the mobile telecommunication market has made the mobile telecommunication membership program to be faced with the matured mobile telecommunication market and the mobile number portability. Wain focus of this study is to find what are the core elements of service qualify of the mobile telecommunication membership program. To achieve research objective, we conceptualized the service quality of mobile telecommunication membership program. We also derived hypotheses regarding the relationships between service quality of the program, customer satisfaction, and customer loyalty and examined it by using the empirical research methodology. We suggest new marketing strategies of the mobile telecommunication membership program which can be applied to improve the corporate competitiveness.

• 한국경영과학회:학술대회논문집
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• 한국경영과학회 2005년도 추계학술대회 및 정기총회
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• pp.371-387
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• 2005

From early 1999 years, the Mobile Telecommunication Companies have introduced the Mobile Telecommunication Membership Program to attract more customers. However, the severe competition in the Mobile Telecommunication market has made the Mobile Telecommunication Membership Program to be faced with the matured Mobile Telecommunication market and the Mobile Number portability. Main focus of this study is to find what are the core elements of service quality of the Mobile Telecommunication Membership Program. To achieve research objective, we conceptualized the service quality of Mobile Telecommunication Membership Program. We also derived hypotheses regarding the relationships between service quality of the program, customer satisfaction, and customer loyalty and examined it by using the empirical research methodology. We suggest new marketing strategies of the Mobile Telecommunication Membership Program which can be applied to improve the corporate competitiveness.

• 대한산업공학회지
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• 제27권2호
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• pp.176-180
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• 2001

In Korea, the mobile telecommunication service market is expanding rapidly and becoming more competitive. For service providers in such a dynamic environment, it is very important to accurately forecast demand including market potential in order to work out marketing strategies. In this paper, we suggest a general approach to forecast the market potential using a multinomial logit model, which is applied to individual-level market survey data. Then we develop a dynamic market potential model that can adapt to changes in the external environment without requiring further market survey. The proposed model is applied to the mobile telecommunication service market in Korea.

• 한국IT서비스학회지
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• 제8권2호
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• pp.229-245
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• 2009

The Korean mobile telecommunication service market is faced with a tremendous competitive period, in which the market is entering into the maturity stage with launching of the 3rd generation service and with introduction of mobile number portability. In general, it is more important to sustain the old customers than to attracting new customers, as the life cycle of an industry is entering the maturity stage in which the growth rate of new customers is decreasing gradually or becoming stagnant. Thus, mobile telecommunication business has to seek a way to maintain the existing customers instead of promoting new customers. So this study investigates whether the service quality of mobile telecommunication could have effects on the switching barrier of the industry. In order to test the hypothesis on the effects of service quality of mobile telecommunication in Korea on switching barrier, this study collected the questionnaire response data of students including middle and high school students and undergraduates, who are regarded as the major customers in that mobile telecommunication industry.

• 디지털산업정보학회논문지
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• 제7권1호
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• pp.143-156
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• 2011

Mobile & Telecommunication industry have been improved in recent years, many different and different shape devices have been introduced and relative services also consistently have been developed as well. Mobile users also demand new service and diverse contents different from vice oriented services and its quality improvement. Recently Smartphone has shown up and changed Mobile & Telecommunication industry and lead activating the industry. Particularly Smartphone users enjoy many different functions and service provided by Application Market. Actually this Application Market would lead improving Mobile& Telecommunication industry. This fact is worthy of notice. Therefore This study focus on Application Market and analyse what determinants affect user's intention to use Application Market. Mainly e-Servqual and TAM model are applied and research model was established and empirically tested. As a result information, transaction and design quality significantly effect on user's intention and perceived usefulness and easy of use also significantly more effect on user's intention. There will be several implications to establish strategy for application market based on this results.

• 한국IT서비스학회지
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• 제9권2호
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• pp.43-72
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• 2010

The Korean mobile telecommunication service market is faced with a tremendous competitive period, in which the market is entering into the maturity stage with launching of the 3rd generation service and with introduction of mobile number portability. In general, it is more important to sustain the old customers than to attracting new customers, as the life cycle of an industry is entering the maturity stage in which the growth rate of new customers is decreasing gradually or becoming stagnant. Until now, many researches had tested whether the customer satisfaction and loyalty were the core factors of sustaining customers or not. Also service quality and switching cost were given a remarkable attention for their possibility of exogenous factors, which could exercise effects to customer satisfaction and loyalty. In the same context, mobile telecommunication business has to seek a way to maintain the existing customers instead of promoting new customers. So this study investigates whether the service quality and switching barrier of mobile telecommunication could have effects on the customer satisfaction and loyalty, which are recognized as an efficient means to sustain the current customers. In order to test the hypothesis on the effects of service quality and switching barrier of mobile telecommunication to customer satisfaction and loyalty in Korean telecommunication industry, this study collected the questionnaire response data of students including middle and high school students and undergraduates, who are regarded as the major customers in that mobile telecommunication industry.

• 한국전자거래학회지
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• 제17권2호
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• pp.63-72
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• 2012

2000년대 초반부터 한국의 이동통신시장은 급속하게 팽창해 왔으며, 최근 들어 그 성장 속도가 둔화되고 있으나 성장은 계속 진행 중에 있다. 이와 같은 환경에서 4세대 이동통신 서비스가 2011년 10월부터 시작되어 3세대 서비스와 4세대 서비스가 함께 존재하고 이를 통해 이동통신시장의 경쟁구도가 더욱 복잡하고 치열한 상황이 되었다. 본 연구는 다세대 확산 모형을 활용하여 3세대 및 4세대 이동통신 서비스 가입자 규모를 예측하는데 목적이 있다. 이를 위해 세 개의 파라미터, 즉 Norton and Bass 모형[11]에서 사용되는 혁신계수, 모방계수 및 포화수준계수의 값을 추정하기 위해 3세대에서 4세대로 대체되는 서비스 대체의 유사 사례를 역추적하는 방법을 사용하였다. 시뮬레이션 결과, 다세대 확산모형과 유사사례 추론을 통해 신규서비스인 4세대 이동통신서비스 시장규모를 성공적으로 예측할 수 있었다는 결론을 얻었다.

• 한국통신학회:학술대회논문집
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• 한국통신학회 2004년도 추계종합학술대회 논문 초록집
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• pp.451-451
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• 2004

• 인터넷정보학회논문지
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• 제18권2호
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• pp.113-121
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• 2017

이동통신시장의 산업구조가 스마트폰이 중심이 되는 ICT 생태계로 변화하면서, 새로운 ICT 환경에 부합하는 규제체계가 주요 선진국을 중심으로 다각적으로 논의되고 있다. 이 중에서, EU에서는 이동전화서비스를 도매와 소매로 구분하고, 세분화된 시장에서 이동통신사업자의 시장지배력 보유를 평가함으로써, 이동통신시장의 경쟁을 활성화하기 위한 규제제도 개선을 지속적으로 추진하고 있다. 이러한 가운데, 국내에서도 EU 방식을 도입하여 이동전화의 시장획정(market definition)을 현재보다 세분화하고, 객관적 평가기준에 따라 해당 사업자의 시장지배력 보유여부를 공정하게 판단하기 위한 방안이 논의되고 있다. 이에 본 연구에서는 ICT 생태계 환경 하에서 국내 이동통신 착신도매시장의 현행 시장지배력 평가를 위한 판단기준이 통신환경에 적합한지를 분석하고, 이론적으로 제기되는 새로운 평가요소의 반영 등을 포함한 시장지배력 평가에 대한 합리적 제도개선 및 시사점을 제시하고 있다.

• 경영과학
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• 제23권3호
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• pp.1-11
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• 2006

This study investigates empirically on the business analysis of fixed mobile convergence telecommunication service. As for the stage of empirical analysis, the process was carried out in the order elaboration of a test model, selection of sample, empirical analysis and interpretation of result. We report our Preliminary results on the fixed mobile convergence telecommunication service demand pattern forecasting by Bass model. The results show that the fixed mobile convergence telecommunication service may sustain profitability over the next ten years in the market. In conclusion, the practical implication of the result attained by this study is that in order to create a fixed mobile convergence in the korean business world, practical tools such as WiBro service is no less important than fixed service and Mobile service, and that users may be rightfully encouraged to adopt WiBro service.