• 제목/요약/키워드: measuring management

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Integrating Balanced Scorecard and Analytic Hierarchy Process Techniques for Evaluating Corporate Performance

  • Sohn, Myung-Ho;Park, Sungbum;Lee, Heeseok
    • 한국경영과학회:학술대회논문집
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    • 한국경영과학회 2001년도 추계학술대회 논문집
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    • pp.111-115
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    • 2001
  • A good business performance measurement system is an effective tool io sustained growth in profits. Although interest in creating performance measurement models is widespread, a well-designed system is rare. To be successful in today's competitive environment, a performance measurement system should incorporate strategic success factors and contain financial and non-financial measuring index to carry out strategic management. In the 1990s, Kaplan & Norton introduced a concept called the Balanced Scorecard. The Balanced Scorecard supplements traditional financial measures with criteria that measured performance from three additional perspectives - those perspectives of customers, internal business processes, and learning and growth. This paper presents five measuring index criteria for each perspective. To calculate the relative priority for These measuring index, we investigate weights investigated by interviews with management consultant. Then, AHP method is employed for calculating priority weight. Our evaluation model may be referred to as the Balanced Analytic Hierarchical Performance Model(BAHPM) in the sense that the analytic hierarchical scheme, along with the AHP, is applied. The BAHPM is the first kind of analytical model to cover a wide variety of measures. In comparison with previous evaluation models, our model shows strengths in structural flexibility, ease of incorporating feedback, group evaluation capacity, participation promotion, sensitivity analysis, and computational simplicity. A prototype based on the BAHPM can be applied to various industry sectors.

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비선형성을 고려한 서비스품질 측정 모형에 관한 연구 (A Study on Nonlinear Measurement of Service Quality)

  • 서창적;최순재;윤영진
    • 품질경영학회지
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    • 제29권2호
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    • pp.1-16
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    • 2001
  • The existing studies on measuring service quality have focused on moderating expectation. But one of real problems of measuring service quality is the assumption that customer's perceived quality is increased linearly by gap(performance-expectation). In this study, we assumed non-linearity of customer's perceived quality. The results of empirical study show that NL-SERVQUAL(suggested model in this paper) is better than SERVQUAL and SERVPERF.

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한국가정의 건전도 측정을 위한 척도의 개발 (Development of Scale on Soundness of Family Life in Korea)

  • 이영호
    • 가정과삶의질연구
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    • 제16권4호
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    • pp.233-250
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    • 1998
  • This study describes the development of the scale for measuring soundness of family life in Korea. The scale developed by this study was composed of 52questions in 7categories selected from 110sentences,. Advertges by using this scale hereafter are as follows : This scale make itself useful as a guidline for managing family life in view of prospect to carry out the specifical and practical management behavior as a test materials for designing and bringing up the family life and finally first of all useful of describing and measuring the conditions and soundness of family life in view of Korean

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state-of-the-art

  • Kim, Sunn-Ho
    • 한국경영과학회:학술대회논문집
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    • 대한산업공학회/한국경영과학회 1991년도 춘계공동학술대회 발표논문 및 초록집; 전북대학교, 전주; 26-27 Apr. 1991
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    • pp.232-253
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    • 1991
  • 생산공정중에서 검사공정이 비교적 늦게 자동화되어 왔으나 Coordinate Measuring Machine(CMM)과 computer의 결합을 통하여 Computer-Aided Testing(CAT)이 실현되고 있다. 이 논문에서는 CAT에 대한 전반적인 개념을 설명하였으며, CAD 및 CAM과 CAT의 결합, expert system을 이용한 측정계획의 수립, vision을 이용한 측정자동화의 경향을 설명하고 있다. 또한 CAD와 Coordinate Measuring Machine(CMM)의 결합에 필요한 data교환 format을 소개한다. 그리고 현재 상용화 되어있는 CAT software들의 기능을 소개한다.

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다구찌 방법을 이용한 A1 배선덕트의 스위칭 유도노이즈 특성에 관한 연구 (-A Study on the Switching Induction Noise Characteristic of A1 wiring Duct Using Taguchi Method-)

  • 홍석묵;박명규
    • 대한안전경영과학회지
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    • 제5권2호
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    • pp.199-214
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    • 2003
  • With the progress of industrial technology, industrial machinery and home appliances have multi-function and high performances by the electronic control technology. Various results are given from the measuring switching induction noise according to environmental condition and its effects cannot be predicted accurately. Therefore, the output results should be analyzed and applied to practical work. To minimize the false operation, Taguchi Method used to solve the quality problem is adopted to analyze the characteristics within the constrained measuring level.

Sample Size Determination and Evaluation of Form Errors

  • Chang, Sung Ho;Kim, Sunn Ho
    • 품질경영학회지
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    • 제22권3호
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    • pp.85-98
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    • 1994
  • In current coordinate measuring machine practice, there are no commonly accepted sample sizes for estimating form errors which have a statistical confidence. Practically, sample size planning is important for the geometrical tolerance inspection using a coordinate measuring machine. We determine and validate appropriate sample sizes for form error estimation. Also, we develop form error estimation methods with certain confidence levels based on the obtained sample sizes in various form errors: straightness, flatness, circularity, and cylindericity.

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A Proposed Self-assessment Framework for Measuring and Benchmarking Organizational Performance

  • Pun, Kit-Fai;Ho, Karis-Ka-Yan;Sun, Hong-Yi
    • International Journal of Quality Innovation
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    • 제3권2호
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    • pp.57-73
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    • 2002
  • Recent interests in total quality management (TQM) and business excellence (BE) had been fuelled with a range of national and regional awards. These awards are being increasingly used by organisations as part of the business improvement process and strategic benchmarking. This paper reviews the concepts and approaches of performance measurement (PM) and discusses the integration of PM with the TQM and BE philosophies. A TQM-BE-PM framework with a set of self-assessment checklists was developed. In order to complement the literature base with empirical evidence, an industry survey was conducted and a trial implementation of the framework was carried out in a leading manufacturing firm in Hong Kong. The self-assessment performance data of the fm was evaluated and then benchmarked with the industry averages obtained from the survey. This paper presents the empirical findings and discusses the applicability of the framework in measuring and benchmarking organisational performance toward continual improvement.

저전력 무선통신 기반 대기오염 측정시스템 (A Low Power Wireless Communication-based Air Pollutants Measuring System)

  • 강정기;이봉환
    • Journal of Information Technology Applications and Management
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    • 제28권6호
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    • pp.87-95
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    • 2021
  • Recently interest for air pollution is gradually increasing. However, according to the environmental assessment of air quality, the level of air pollution in the nation is quite serious, and air pollutants measuring facilities are also not enough. In this paper, a secure air pollutants sensor system based low power wireless communication is designed and implemented. The proposed system is composed of three parts: air pollutants measuring sensors module, LoRa-based data transmission module, and monitoring module. In the air pollutants measuring module, the MSP430 board with six big air pollutants measuring sensors are used. The air pollutants sensing data is transmitted to the control server in the monitoring system using LoRa transmission module. The received sensing data is stored in the database of the monitoring system, and visualized in real-time on the map of the sensor locations. The implemented air pollutant sensor system can be used for measuring the level of air quality conveniently in our daily lives.

도시 및 농촌의 의생활관리행동 비교연구(제1보) -의생활 관리행동 측정도구 개발을 중심으로- (A Study on The Comparison of Housewife′s Clothing Management Behaviors in Rural & Urban Community -The development of measuring scales on clothing management behaviors-)

  • 이경숙;최정화
    • 한국의류학회지
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    • 제26권1호
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    • pp.95-103
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    • 2002
  • The consumption in the clothing's living has been diversified and rich by the increase in pay, the ostentatious propensity to consume and the diversification of distribution on structure in accordance with the advance of clothing industries, etc. The clothing, however, was not used properly due to the thoughtless purchase, the sudden change of fashion and the difficulty in the use and management of clothing. Most rural communities, furthermore, have the poor market, and the unreasonable management could be often observed, e.g., some people don't follow the care label or burn the clothing to waste. This study was conducted to provide the tool measuring the standardized clothing management behaviors so that the systematic and effective instruction could be achieved to improve the living standards 623 rural and urban housewives to develop the tool measuring the standardized clothing management to compare and measure the effect of before and after the education and guide all the way. And then, we developed the standardized measurement tool consisting of 6 parts of 60 questions after analyzing the validation and reliability of the questions. As a result of analyzing the validation and reliability of the developed tool, each Conbach alpha value of clothing living showed the good reliability; the value of the purchase plan was 0.76, the purchase was 0.83, the wear was 0.80, the management was 0.84, the storage was 0.83, and the disposal was 0.74, which indicated that it was able to use as a standardized tool.

항공사 서비스 품질 측정방법의 비교 연구 (A Comparative Study of Measuring Air Liners′ Service Quality)

  • 장대성
    • 품질경영학회지
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    • 제31권4호
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    • pp.36-54
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    • 2003
  • There have been academic debates upon which measure is more desirable in measuring service qualify between SERVQUAL and SERVPERF. In addition, Korean air lines industry is rapidly growing due to the increase of Koren family income and globalization. This study tried to contribute to both academic and practical issues. This study compared SERVQUAL and SERVPERF measures to determine which is superior to measure service quality in Korean air lines industry. Data was collected from two airliners' customers of Korea. According to the results of confirmatory factor analyses, regression analyses and analyses of goodness of fit, SERVPERF appears to be better in measuring service quality in Korean air lines industry than SERVQUAL. We suggest that SERVPERF be used to measure service quality in Korean air lines industry.