• Journal of the Korean Operations Research and Management Science Society
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• v.26 no.4
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• pp.71-82
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• 2001

Using the computer simulation method, we invest19ate the probability distribution of maximum eigenvalue of pair-wise comparison matrix, which has been used as a parameter for measuring the consistency of responses in analytic hierarchy process (AHP). We show that the shape of the distribution of the maximum eigenvalue is different according to the dimension of the matrix. In addition, we cannot find any evidence that the distribution of the Consistency Index is a Normal distribution, which has been claimed in the Previous literature. Accordingly, we suggest using so called K-index calcu1ated based on the concept of cumulative distribution function lather than based on that of arithmetic mean because the probabilistic distribution cannot be assumed to be a Normal distribution. We interpret the simulation results by comparing them with the suggestion of Saaty[11]. Our results show that using Saaty＇s value could be too generous when the dimension of the matrix is 3 and strict over 4. Finally, we propose new criteria for measuring the response consistency in AHP.

• Korean Management Science Review
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• v.19 no.2
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• pp.59-73
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• 2002

There have been academic debates upon which measure is more desirable in measuring service quality between SERVQUAL and SERVPERF In addition, Korean fast food industry is rapidly growing due to increasing income and globalization. Our study tried to contribute to both academic and practical issues. We compared SERVQUAL and SERVPERF measures to determine which one is superior to measure service quality in Korean fast food franchise. We collected data from two branch restaurants of one American global fast food franchise system. Regression analyses resulted in that SERVPERF outperformed SERVQUAL. Furthermore, we compared the goodness of fit of the two structural equation models of SERVQUAL anO SERVPERF, respectively. The SERVPERF model showed a much better model fit than the SERVQUAL model did. Thus, we suggest that SERVPERF be used to measure service quality in Korean fast food industry.

• Journal of the Korean Operations Research and Management Science Society
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• v.16 no.2
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• pp.79-79
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• 1991

This paper presents an automated visual inspection/measuring system for the door inner panel manufacturing process. The main objective of this research is to develop inspection applications with a machine vision system related to the determination or quantification of parameters such as dimension, shape, quality of surfaces, number of holes in a panel, and presence or absence of specific features. For quality measurements, we showed a subpixel image processing technology that will improve the consistency of results and level of precision. Also presented is a data analysis method th detect process shifts so that corrective action can be undertaken before more defective units are manufactured.

• Journal of Korean Society for Quality Management
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• v.36 no.4
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• pp.47-55
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• 2008

This study describes the creation of a scale to measure standardization for service encounter process. Measuring standardization of service encounter process is devided into manual level and action level. We investigate the relative impact of process standardization about service quality, job satisfaction and labor productivity. Our findings indicate that action level of service encounter process standardization is more important than manual level, and its process standardization positively affects service quality, job satisfaction and labor productivity positively.

• Proceedings of the Korean Society for Quality Management Conference
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• 2010.04a
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• pp.356-363
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• 2010

In this Paper, We study on establish for unit of measure. Quality means abstract for customer needs. we surveyed unit of measurement of quality feature of Juran, Taguchi, 6 sigma method. We suggest unit of measurement of quality feature. Each enterprise can use defining own unit of measurement of quality feature. Effect is expected in enterprise that these proposals do quality control. There is meaning in direction that measuring mean of quality feature that propose in this treatise understands actuality to be deeply and reconcile exact point of theory.

• Proceedings of the Computational Structural Engineering Institute Conference
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• 2006.04a
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• pp.127-132
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• 2006

Recently, several displacement measuring instruments such a GPS are substantially developed by development of an artificial satellite. Considering this trend, in future displacement measurement will be a very efficiency method, therefore we need to develop structure maintenance & management by using displacement measuring instruments. In this study, I suggest to maintenance & management method about simple beams and cantilever beams which are very important structurein civil engineering by using displacements. I suggest a system which trace behavior of beams by combining some measurement points and a specific displacement function and research that tl1e proper number of measurement and optimum measurement points to efficiently use the system.

• Journal of Korea Society of Digital Industry and Information Management
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• v.8 no.4
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• pp.159-165
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• 2012

The accurate focusing position should be determined for accurate measurements In VMS. Camera lens focusing is an important problem in computer vision and video measuring systems (VMS) that use CCD cameras and high precision XYZ stages. Camera focusing is a very important step in high precision measurement systems that use computer vision technique. The auto focusing process consists of two steps, the focus value measurement step and the exact focusing position determination step. It is suitable for eliminating high frequency noises with lower processing time and without blurring. An automatic focusing technique is applied to measure a crater with a one-dimensional search algorithm for finding the best focus. Throughout this paper, the suggested algorithm for the Auto focusing was combined with the learning. As a result, it is expected that such a combination would be expanded into the system of recognizing voices in a noisy environment.

• Korean Management Science Review
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• v.16 no.2
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• pp.79-92
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• 1999

This paper presents an automated visual inspection/measuring system for the door inner panel manufacturing process. The main objective of this research is to develop inspection applications with a machine vision system related to the determination or quantification of parameters such as dimension, shape, quality of surfaces, number of holes in a panel, and presence or absence of specific features. For quality measurements, we showed a subpixel image processing technology that will improve the consistency of results and level of precision. Also presented is a data analysis method th detect process shifts so that corrective action can be undertaken before more defective units are manufactured.

• International Journal of Quality Innovation
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• v.10 no.1
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• pp.25-36
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• 2009

The purpose of this study is to analyze the efficiency of the service quality activity itself by using the DEA Model, in contrast to previous quality evaluation methods, as an attempt to evaluate the service quality activities of the distribution industry. Furthermore, by complementing the shortfalls of the weighted value of the DEA Model, it recommends a DEA/PS Model that is appropriate in the evaluation of service quality activities. Based on this model, the study proposes the SQAE Model, an evaluation tool to complement the traditional measuring method. According to the results of the analysis of 18 sample distribution businesses, there was a discrepancy by business in the results of the Traditional Scoring System and the Evaluation Measuring System. Therefore, it is most desirable to not only be active in service quality activities but also increase efficiency at the same time.

• Proceedings of the Safety Management and Science Conference
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• 2013.04a
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• pp.163-172
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• 2013

In this Paper, We study on establish for unit of measure. Quality means abstract for customer needs. we surveyed unit of measurement of quality feature of Juran, Taguchi, 6 sigma method. We suggest unit of measurement of quality feature. Each enterprise can use defining own unit of measurement of quality feature. Effect is expected in enterprise that these proposals do quality control. There is meaning in direction that measuring mean of quality feature that propose in this treatise understands actuality to be deeply and reconcile exact point of theory.