• 제목/요약/키워드: managing responses

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The effect of Servicescape on the Customer Orientation of Beauty Professionals

  • Park, Eui-Hyun;Lee, In Hee
    • 패션비즈니스
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    • 제22권3호
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    • pp.75-88
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    • 2018
  • The purpose of this research study is to analyze the effect of servicescape on customer orientation of skin beauty professionals. To attain the purpose, this study conducted self-administered survey of skin beauty professionals who have been working in Seoul cities and Gyeonggi provinces. by handing out total 438 copies of questionnaire. But 400 copies except for 38 ones of those respondents deemed to be unfaithful responses were analyzed and researched. A total of 400 questionnaire responses were used for data analyses. According to the results of factor analysis, Factor analysis revealed five factors of servicescape-surrounding factors, functionality, aesthetics, safety, and convenience- and three factors of customer orientation of beauty professional-understanding customer needs, beauty professional needs to offer services and meeting customer needs of beauty professionals. The result of regression analysis revealed that as for understanding customer needs of skin beauty professionals, convenience and functionality, safety and aesthetics has significant effects. All five factors of servicescape, safety, aesthetics, functionality, surrounding factors and conveniences, have significant effects on meeting customer needs. Regarding beauty professional needs to offer services, safety, functionality and convenience factor were significant factors. The study is to provide preliminary data on information useful in developing the method for managing and improving servicescape.

A review of two theories of motion sickness and their implications for tall building motion sway

  • Walton, D.;Lamb, S.;Kwok, Kenny C.S.
    • Wind and Structures
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    • 제14권6호
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    • pp.499-515
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    • 2011
  • Low-frequency building vibration is known to induce symptoms of motion sickness in some occupants. This paper examines how the adoption of a theory of motion sickness, in conjunction with a dose-response model might inform the real-world problem of managing and designing standards for tall building motion sway. Building designers require an understanding of human responses to low-dosage motion that is not adequately considered by research into motion sickness. The traditional framework of Sensory Conflict Theory is contrasted with Postural Instability Theory. The most severe responses to motion (i.e., vomiting) are not experienced by occupants of wind-excited buildings. It is predicted that typical response sets to low-dosage motion (sleepiness and fatigue), which has not previously been measured in occupants of tall-buildings, are experienced by building occupants. These low-dose symptoms may either be masked from observation by the activity of occupants or misattributed to the demands of a typical working day. An investigation of the real-world relationship between building motion and the observation of low-dose motion sickness symptoms and a degradation of workplace performance would quantify these effects and reveal whether a greater focus on designing for occupant comfort is needed.

부정적 리뷰의 대응 전략이 숙박시설 성공에 미치는 영향: 숙박 중개 플랫폼 사례 (The Impact of Managerial Response to Negative Customer Reviews on the Success of Accommodation Services: Evidence from Online Accommodation Reservation Platforms)

  • 송민기;서희진;이건웅
    • 경영정보학연구
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    • 제24권3호
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    • pp.1-21
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    • 2022
  • 최근 모바일 플랫폼 기반 비즈니스의 증가와 함께 온라인 숙박 예약 시장이 커지고 있다. 본 연구에서는 서비스 품질에 대한 불확실성이 높은 온라인 숙박 예약 플랫폼에서 부정적 리뷰의 대응 전략이 숙박 업체의 성공에 미치는 영향을 살펴보았다. 국내 최대 숙박 예약 플랫폼에 등록된 856개의 모텔을 대상으로 호스트의 대응 전략의 숙박시설 성공에 대한 효과를 확인한 결과, 부정적 리뷰에 대한 호스트의 답변수가 많고(적극성), 답변 속도(적시성)가 빠를수록 성공에 정(+)의 영향을 주는 것으로 확인되었다. 또한 두 가지 대응 전략에는 정(+)의 상호작용 효과가 있음을 보였다. 마지막으로 평판 하락에 따른 호스트의 대응 전략을 확인한 결과, 평판 하락 발생 시 부정적 리뷰에 대한 대응 적극성의 효과는 증가하였다. 본 연구는 숙박업체의 성공에 효과적인 호스트의 대응 전략을 규명하였으며, 평판 하락에 따른 호스트의 대응 전략의 효과성을 확인한 연구라는 점에서 학술적, 실무적 의의가 있다.

EC 효익과 경쟁전략과의 관계에 관한 실증분석 (Relationship between EC Benefits and Competitive Strategy)

  • 서창교;김병연;이형석
    • Asia pacific journal of information systems
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    • 제12권2호
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    • pp.1-23
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    • 2002
  • A research model was developed to examine the relationship between the anticipated benefits of electronic commerce and competitive strategies. A survey questionnaire was sent to 2000 electronic shopping malls in Korea, and 102 usable responses were obtained. The survey asked about the anticipated benefits from using electronic commerce. The survey also asked about three strategies that they have been following to achieve business competitiveness. The results provide useful guideline to develop appropriate strategies and plans for effectively deploying and managing the use of the electronic commerce. Customer responsiveness was the most important factors among six benefit factors, namely customer responsiveness, market responsiveness, economies of production, internal organizational efficiency, overall performance, and flexibility. Overall performance also predicted a focus strategy whereas flexibility predicted a cost leadership strategy.

A numerical solution to fluid-structure interaction of membrane structures under wind action

  • Sun, Fang-Jin;Gu, Ming
    • Wind and Structures
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    • 제19권1호
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    • pp.35-58
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    • 2014
  • A numerical simultaneous solution involving a linear elastic model was applied to study the fluid-structure interaction (FSI) of membrane structures under wind actions, i.e., formulating the fluid-structure system with a single equation system and solving it simultaneously. The linear elastic model was applied to managing the data transfer at the fluid and structure interface. The monolithic equation of the FSI system was formulated by means of variational forms of equations for the fluid, structure and linear elastic model, and was solved by the Newton-Raphson method. Computation procedures of the proposed simultaneous solution are presented. It was applied to computation of flow around an elastic cylinder and a typical FSI problem to verify the validity and accuracy of the method. Then fluid-structure interaction analyses of a saddle membrane structure under wind actions for three typical cases were performed with the method. Wind pressure, wind-induced responses, displacement power spectra, aerodynamic damping and added mass of the membrane structure were computed and analyzed.

분산 환경에서의 지능형 멀티미디어 교육 시스템 (Intelligent Multimedia Educational System on Distributed Environment)

  • 이세훈;윤경섭
    • 한국정보처리학회논문지
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    • 제6권5호
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    • pp.1323-1331
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    • 1999
  • This paper suggests a multimedia educational system which has the ability to extract intelligent instruction on the distributed environment. The proposed system is designed for supporting individual instruction and real time user interaction. As the system based on CORBA, we put group managing module on it for multi user environment, so it has ability for distributed computing facilities. Using MHEG standard, we can provide multimedia courseware and real time user interaction. To diagnose students' responses and generate evaluations, we use several linguistic variables of fuzzy theory. There are two major advantages for using this system. This system can provide dynamic generation of problems and the ability to provide a dynamic instruction strategy. And it can increase reusability of courseware material for using standard of multimedia representation and communication. We use CORBA and MHEG to overcome the disadvantage of the Web, passive protocol and poor interactivity, HTTP.

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꼬막, Tegillarca granosa의 생존과 대사에 미치는 염분의 영향 (Effect of Salinity on Survival and Metabolism of ark shell, Tegillarca granosa)

  • 문태석;신윤경
    • 한국패류학회지
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    • 제26권3호
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    • pp.171-177
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    • 2010
  • We examined physiological responses related to the survival, oxygen consumption and filtration rate of the blood cockle, Tegillaarca granosa as a result of salinity changes. The 44-day $LS_{50}$ (median lethal salinity) at $10^{\circ}C$ for adult and juvenile was 15.8 (confidence limits 13.5-18.2 psu) and 16.2 (confidence limits 14.1-18.4 psu) psu respectively, whereas the 11-day $LS_{50}$ at $25^{\circ}C$ for adult and juvenile was 16.8 psu (confidence limits 12.9-21.2 psu) and 22.4 (confidence limits 20.5-24.7 psu) psu respictively. In conditions of decreasing salinity, Oxygen consumption and filtration rates decreased or varied irregularly as salinity decreased. The results of this study could prove important in investigating causes of mass mortality and managing shellfish aquaculture farms.

팀 내·외부 관계망이 지식 중개자 활동에 미치는 영향 (Influences of intra- and inter-team networks on knowledge brokerage behavior)

  • 강민형;김병수
    • 지식경영연구
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    • 제19권4호
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    • pp.19-37
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    • 2018
  • Knowledge transfer among employees integrates individual knowledge scattered within a firm, thus increases organizational effectiveness. In particular, the role of knowledge broker, which enables knowledge sharing across multiple teams or subunits, is critical for the success of knowledge management. This study classified the types of knowledge broker that facilitates knowledge flows among team, and examined the influences of various intra- and inter-team social networks. Survey responses from 128 employees of four R&D teams were gathered and analyzed using partial least square structural equation modeling. The results of analysis showed that all types of inter-team networks(i.e., emotional closeness network, frequency of interaction network, and perceived expertise network) had significant influences on related knowledge brokerage behaviors. In case of intra-team networks, only the emotional closeness network showed significant influence. These results proved the necessity of managing various types of intra- and inter-team networks to encourage knowledge brokerage behaviors within a firm.

텍스트 마이닝을 이용한 부동산 서비스 앱 리뷰 분석 (Real Estate Service App Review Analysis Using Text Mining)

  • 강성안;김동연;류민호
    • 한국정보시스템학회지:정보시스템연구
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    • 제30권4호
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    • pp.227-245
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    • 2021
  • Purpose The purpose of this study is to examine the variables affecting user satisfaction through previous studies and to examine the differences between apps. Differences are based on factors that determine the quality of real estate service apps and derived by the topic modeling results. Design/methodology/approach This study conducts topic modeling to find factors affecting user satisfaction of real estate service apps using user reviews. Sentiment analysis is additionally conduct on the derived topics to examine the user responses. Findings Users give high sentiment scores for services that can manage factors such as usefulness of information, false sales, and hype. In addition, managing the basic services of app is an important factor influencing user satisfaction.

Influence of COVID-19 Anxiety on Vigor and Innovative Work Behavior: Mediated Moderation of Flexible Work Arrangement

  • Jonghun Sun;Yoon Soo Jun
    • 감성과학
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    • 제26권2호
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    • pp.3-12
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    • 2023
  • The present study examines the impact of COVID-19 anxiety on employees' psychological resources and behaviors, drawing on the conservation of resources theory. We also investigate whether flexibility in work contexts has a meaningful effect on employees' responses to the pandemic. A total of 284 working adults participated in an online survey consisting of self-reporting questionnaires that assessed levels of COVID-19 anxiety, vigor, innovative work behavior, and flexible working arrangements. The results showed that the level of vigor mediated the positive relationship between COVID-19 anxiety and innovative work behavior, and the perceived level of flexible working arrangements moderated this mediation effect positively. The findings highlight the importance of considering employees' psychological resources and work arrangements in managing the negative impact of COVID-19-related anxiety. This study provides theoretical and practical implications for organizations to better understand the psychological processes that employees undergo during a crisis. Further research on diverse work settings and cultural backgrounds is needed to expand on the present findings.