• Journal of Information Technology Applications and Management
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• v.15 no.4
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• pp.103-121
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• 2008

Service Providers need to monitor the level of consumer's satisfaction on service they provide continuously and they use appropriate method to measure their operating status. They have to make a plan on their resource and infrastructure to provide their service in the right place at the right time whenever they need. Most previous studies on IT service quality are mainly focused on criteria or levels of quality measurement even though those criteria and levels should be set by considering consumer's needs. And considering for consumer's needs with managerial factors was not found on those studies. So, we suggest deducing quality factors for continuous improvement of IT service management system in this paper as identify the relative priority using QFD method which consider consumers' voices and managerial factors when decide quality factors of IT service management system introduced SLA. We also confirm that our suggestion is practicable and applicable for current operation by case study.

• Journal of Korean Society for Quality Management
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• v.26 no.4
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• pp.166-188
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• 1998

The following study has been undertaken to build a model for evaluating the level of quality competitiveness of Korean companies in the area of information management. The objective of this paper is to compare the difference in quality-based competitiveness between the 100 advanced companies and other companies in IT management. This empirical study provides the questionnaire and the rating criteria for evaluation, so that any Korean company can easily evaluate their competitiveness. The model, the criteria and the results of this study can be used as a basis for benchmarking. The result indicates that the 100 advanced companies' quality competitiveness is significantly higher than that of most other companies that were surveyed in this study.

• Journal of Distribution Science
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• v.11 no.6
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• pp.21-30
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• 2013

Purpose - This paper examines product design management, the current design focus of which has shifted to the need to produce innovation applications that can effectively respond to the market's consumption changes in a timely manner. Research design, data, methodology - This study discusses several methodologies that are widely used in experimental processes, such as fuzzy theory, multi-criteria decision-making theory, and managing decision making. The designers will better understand their customers by applying these methodologies. This study examines how the current trend in product innovation design observes customer needs, controls innovation, and stimulates design ability. Results - This paper takes innovative telephone design as an experimental case to investigate how to create a product using market-oriented and customized management concepts and creative design abilities. Conclusions - If accompanied by an innovative product value chain, a product can further the development of enterprise management, now the main element of every developed country's social and economic development.

• Journal of the Korean Operations Research and Management Science Society
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• v.23 no.3
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• pp.63-73
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• 1998

The paper deals with interactive multiple criteria decision making procedure when decision maker (DM) specifies her or his preference in incomplete ways. Usually DM is willing or able to provide only incomplete information, because of time pressure and lack of knowledge or data. Under incomplete information on utility and attribute weight, the pairwise dominance checks result in strict or weak dominance values. Considering only strict dominance values sometimes fails to Prioritize alternatives because of fuzziness of preference information. Further there exists some information loss useful if used, otherwise. In this paper, we consider the outranking concept which implies the willingness of DM's taking some risk under the least favorable situation because she has enough reasons to admit the results. By comparing the magnitude of net preference degree of alternatives which is defined by difference between outrankings and outranked degree of each alternative, we can prioritize alternatives.

• Journal of the Korean Society of Safety
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• v.26 no.6
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• pp.111-117
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• 2011

Risk-based railway safety management has been mandatory in Korea as by relevant laws and regulations enacted since the Railway Safety Act 2004. In particular, the Railway Vehicle Safety Guidance came into effect on Jan 1, 2008 specifies the details of methodology for hazard analysis, risk assessment and safety verification and validation. Fundamentals for success of the risk-based safety management are systematic hazard identification and risk assessment by use of reasonable risk assessment criteria, but the principle of risk-based safety management has not been applied in an effective way to introduction and maintenance of railway vehicle systems because definite risk assessment criteria have not been set down for each railway system or railway network. The purpose of this study is to suggest a risk matrix development principle for risk assessment of domestic urban metro vehicles by analyses of relevant rules and railway operating environment of Korea.

• Industrial Engineering and Management Systems
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• v.14 no.4
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• pp.413-419
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• 2015

This study solved the problem of unstable production chains by considering allocation rate conformance. We proposed two phased algorithm suitable for solving production planning that considers allocation rate conformance; the first phase was heuristic initial solution generation, and the second phase was tabu-search based solution improvement. By using three data sets which have different sizes of data and three different criteria, the results of proposed algorithm were compared with MIP results. The proposed algorithm showed the best production plan in terms of allocation rate conformance, and it was appropriate for other criteria; it solved the problem of unstable production chains by solving concentrated and unfair allocation.

• Journal of Engineering Education Research
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• v.17 no.5
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• pp.51-58
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• 2014

This study proposes an effective data management method for easing the burden on self-study report by analyzing operational data on accredited engineering programs. Four analysis criteria are developed: variability, difficulty level of collecting, urgency of analysis, timeliness. After the operational data are analyzed in terms of the analysis criteria, the data which should be managed in time are extracted according to the analysis results. This study proposes a data management method in which tasks of managing the timely-managed data are performed based on the regular academic schedule, so that the result of this study may be used as a working-level reference material.

• Journal of The Korean Society of Agricultural Engineers
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• v.59 no.3
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• pp.11-19
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• 2017

The decision-making process is the act of finding the best solution among various alternatives through comparison between various criteria based on objectives of the project, evaluation standard, and conditions. However, in practice it is not easy to simply decide the optimum decision, especially for selecting malfunctioning reservoirs because no systematic evaluation criteria or standard assessment process are available. Therefore, this study adopted AHP method, which is a MCDM (multi-criteria decision making technique) to identify the malfunctioning reservoirs for efficient management of reservoirs. Important criteria of the selection of malfunctioning reservoirs and priority weights of each criteria were determined based on results of expert's survey under a stepwise hierarchical approach. The most important factor for the decision of malfunctioning reservoirs was obtained as Reservoir efficiency among the selected criteria including Reservoir efficiency decrease, Disaster Risk, Reservoir efficiency, Available water storage, Future water demand, Resident Needs. The AHP technique was applied on 11 reservoirs in Andong region to verify its applicability. Scoring method was applied for the comparison with the results of AHP method.

• The Journal of Fisheries Business Administration
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• v.42 no.1
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• pp.71-83
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• 2011

An ecosystem-based fisheries management (EBFM) approach becomes more important as an alternative management method for a sustainable development of fisheries domestically and internationally. Many methods of applying a practical EBFM to fisheries management have been investigated, and considerable attention has been given to developing effective indicators of the present status of and changes in ecosystems and putting them to practical use. Among ecosystem indicators, developing socioeconomic indicators for EBFM is particularly important. This is because socioeconomic factors have direct effects on ecosystems, and ecosystems have direct effects on socioeconomic factors. Therefore, it is imperative that socioeconomic indicators are developed and evaluated in order to predict changes in ecosystems and to provide advice for effective fisheries management. This study is aimed to develop socioeconomic indicators which can be combined with biological and ecological indicators, in order to conduct the ecosystem-based fisheries assessment. In terms of socioeconomic indicators, five socioeconomic criteria were considered as important attributes of socioeconomic changes. These criteria include economical production, business conditions, income, market, and employment indicators. For evaluation of newly developed socioeconomic indicators, the Traffic Light System (TLS) method was used. In addition, on the basis of the application of developed indicators to the Korean large purse seine fishery, the socioeconomic conditions of the fishery and the usefulness of the indicators were evaluated and management implications were discussed.

• Journal of Korea Society of Digital Industry and Information Management
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• v.14 no.1
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• pp.87-101
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• 2018

The purpose of this study is to develop the measuring instruments for evaluation criteria for Malcolm Baldrige National Quality Award(MBNQA), suitable for ICT Industries, and to analyze the cause-effect relationship between those criteria through aforementioned instruments. MBNQA is formed with seven categories: Leadership, Strategic planning, Focus on patients, other customers and markets, Measurement, analysis and knowledge management, Human resource focus, Process management and Results. As excluding the Human Resource Focus category, this study empirically examined the cause-effect relationship among six categories. In order to empirically examine the research model, this study calculated Cronbach's alpha and reliability index, thus examined the reliability and executed Exploratory Factor Analysis. Furthermore, Average Variance Extracted(AVE) is used to verify the discriminant validity. Lastly, the hypothesis testing was made complete through significance test on the paths between variables. The result of this study shows that both leadership and social responsibility have direct cause-effect relationship with Measurement, analysis and knowledge management, Human resource focus, Process management and also that this relationship has direct impact on Human resource focus, Measurement, analysis and knowledge management as well, consequently exerting influence on the result through Process management, Finance and Market data.