• The Journal of the Korea Contents Association
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• v.16 no.6
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• pp.726-738
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• 2016

This paper aims to examine structural relationship between the influence factors of customer loyalty, hypothesizing that m-CRM characteristics, market orientations, relationship quality and relationship length plays a crucial role in achieving customer loyalty in insurance companies. Total of 255 valid sample data were used to test study hypotheses. By using Structure Equation Modeling(SEM) method, the results show that m-CRM characteristics and customer orientation significantly influence to relationship quality except competitor orientation and all relationship quality are very significantly influence to customer loyalty being consisted of customer retention and word of mouth effect. In addition, the modulation effect of relationship length is confirmed about relationship between relationship quality and customer loyalty. A real situation we conducted our research may enable academics and practitioners to understand the antecedents and outcomes of m-CRM implementation in terms of market orientation.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.10 no.10
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• pp.2721-2727
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• 2009

This paper is construction on ontology_based mobile Customer Relationship Management system for efficient customer information management and analysis of medicine center. As using ontology technique, we support medicine service at grade according to quality and healthy of the customer based customer information. Proposed CRM system provides medical information and seminars to whom are necessity. For this, priority retrieval and similarity retrieval are able to be in the personnel order and the regional.

• Proceedings of the Korea Information Processing Society Conference
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• 2012.04a
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• pp.953-956
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• 2012

CRM은 기업이 고객과 관련된 내외부 자료를 분석 통합해 고객 중심 자원을 극대화 하고 이를 토대로 고객특성에 맞게 마케팅 활동을 계획, 지원, 평가하는 과정이다. 본 논문은 Enterprise 환경에서 기존에 구축되어 있는 정보시스템을 활용하여 실시간 접근이 가능한 모바일 기기와 연동을 함으로써 효율성을 증대시킨 iPad 용 MobileCRM Application을 설계하였다.

• Journal of the Korean Data and Information Science Society
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• v.27 no.1
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• pp.9-18
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• 2016

In the Heckman-Meyers model, which is frequently referred by IAA, Swiss Solvency Test, EU Solvency II, the assumption of parameter distribution is key factor. While in theory Bayesian analysis somewhat reflects parameter uncertainty using prior distribution, it is often the case where both Heckman-Meyers and Bayesian are necessary to better manage the parameter uncertainty. Therefore, this paper proposes the use of Bayesian H-M CRM, a combination of Heckman-Meyers model and Bayesian, and analyzes its efficiency.

• Proceedings of the Korea Information Processing Society Conference
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• 2012.04a
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• pp.975-977
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• 2012

Premium Seles Tool은 상품의 기능이나 특징, 가격, 디자인 등을 이미지나 동영상을 이용하여 알기 쉽게 설명하는 시스템으로 제품 카탈로그와 같은 성격을 지닌다. 그러나 종이 카탈로그와 전자카탈로그는 공간적 제약과 업데이트의 한계로 사용에 불편함이 따른다. 본 논문에서 설계한 MobileCRM PST는 사진이나 동영상을 애니메이션과 유저 인터액션을 통해 제품의 품질을 높일 수 있으며, 모바일의 특성인 이동성이 확보된다. 또한 새로운 컨텐츠 업데이트 시 서버와 모바일에서 컨텐츠를 관리함으로써 사용자는 최신 컨텐츠를 간편하게 받아 볼 수 있다.

• The Korean Journal of Food And Nutrition
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• v.30 no.4
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• pp.719-727
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• 2017

The objective of this study was to investigate the effect of alcohol content in Makgeolli made with Chinese matrimony vine (M-CMV) on the sensory profile and consumer acceptability. The M-CMVs were prepared with 6, 7, 8, and 9% alcohol content. Descriptive analysis of M-CMV was performed with six trained panelists. Thirteen attributes were generated and their intensities were alcohol content dependent. The consumer acceptance test was conducted with 57 consumers. M-CMV samples with 7% alcohol had the highest acceptance rate (5.8) followed by 6% M-CMV (5.6). Commercial rice Makgeolli (CRM) had the lowest consumer acceptance. Consumers were divided into two groups by clustering analysis. The majority of consumers (n=38) preferred M-CMV and did not like the commercial sample. Only 19 consumers indicated high acceptance ratings for CRM. However, these consumers also preferred 6 and 7% M-CMV. Partial least-squares regression analysis revealed moderate attribute intensities were related to greater consumer acceptability. The optimal alcohol content for the greatest consumer acceptance predicted by linear regression was 6.7%.

• Proceedings of the Korea Multimedia Society Conference
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• 2001.11a
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• pp.336-341
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• 2001

무선인터넷 환경하에서 기업의 무선상거래의 활성화를 위해서는 제품 및 서비스에 대한 홍보가 무선인터넷을 통해서 이루어져야 한다. 즉, 해당 상품에 대한 정보를 느낄만한 사람들에게 필요한 시점에 무선 광고를 전달하기 위해서는 고도로 개인화된 마케팅에 대한 연구가 필요하다. 본 논문에서는 무선인터넷이라는 매체가 가지는 특성을 기반으로 개별화마케팅을 수행하기 위해 개인정보 취득 및 처리단계에서 데이터마이닝 기법인 연관관계와 군집모델 탐사를 통하여 고객의 관심사를 분석하고, 이를 토대로 마케팅을 수행하는 시스템을 설계하였으며, 이후 프로모션 정책수립과 마케팅 수행방안들을 제안한다. 이는 기업의 모바일 환경에서의 고객관계관리(mCRM)를 위한 솔루션 개발의 기반기술이 될 것이다.

• Korean Journal of Environmental Agriculture
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• v.31 no.1
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• pp.9-15
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• 2012

BACKGROUND: A preliminary investigation of the radon ($^{222}Rn$) concentration has been conducted, employing solid-state nuclear-track detectors (SSNTD) and a continuous radon monitor (CRM), for fourteen randomly selected agricultural greenhouses in Jeju Island, where the underground-air was used for air conditioning and $CO_2$ supplement. METHODS AND RESULTS: The SSNTD was used to measure the average radon concentration for three months and the CRM was used for an instantaneous measurement. In order to obtain the radon concentration of a greenhouse, the SSNTDs were placed at a number of evenly distributed points inside the greenhouse and the mean of the measured values was taken. In addition, in order to assess the radon concentration of the underground-air itself, measurement was also made at the borehole of the underground-air in each agricultural facility, employing both the SSNTD and CRM. It is found that the radon concentration of the greenhouses ranges higher than those not using the underground-air and the average of Korean dwellings. While the radon concentration of most agricultural facilities is still lower than the reference level (1,000 Bq/$m^3$) recommended by the International Radiation Protection Committee (ICRP), three facilities at one site show higher concentrations than the reference level. The three-month-averaged radon concentration and the instantaneous radon concentration of the underground-air itself ranges 1,228- 5,259 and 3,322-17,900 Bq/$m^3$, respectively, and regional variation is more significant. CONCLUSION: From this results, radon concentration of the underground-air is assumed that it is associated with the geological characteristics and the boring depth of the region located of their.

• CRM연구
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• v.4 no.1
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• pp.55-68
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• 2011

Recently with the development of Web services by utilizing a variety of web content, the studies on user experience and personalization based on web usage has attracted much attention. Majority of personalized analysis are have been carried out based on existing data, primarily using the database and statistical models. These approaches are difficult to reflect in a timely mannerm, and are limited to reflect the true behavioral characteristics because the data itself was just a result of customers' behaviors. However, recent studies and commercial products on web analytics try to track and analyze all of the actions from landing to exit to provide personalized service. In this study, by analyzing the customer's click-stream behaviors, we define U-Score(Usage Score), P-Score (Preference Score), M-Score(Mania Score) to indicate variety of customer preferences. With the devised three indicators, we can identify the customer's preferences more precisely, provide in-depth customer reports and customer relationship management, and utilize personalized recommender services.

• Distribution Business Review
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• no.3
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• pp.121-139
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• 2003

최근 내수경기의 불황에도 불구하고 지속적인 고성장세를 보이고 있는 TV홈쇼핑 시장에 대한 산업 전체적인 측면에서 경쟁요인을 분석하였다. 그 결과로써 정부와 업계에 향후 TV 홈쇼핑 시장의 발전 방향을 제시하고 국내 유통시장의 발전추세와 구조적 특성을 파악함으로써 정책적인 제언을 하고자 한다. 이를 위해 TV홈쇼핑 시장의 경쟁요인을 외부경쟁요인과 내부경쟁요인으로 분류하였다. 구체적으로 외부경쟁요인은 업태 특징에 의한 경쟁요인과 국내ㆍ외적 유통산업 변화추세에 따른 경쟁요인으로, 내부경쟁요인은 CATV 시청자구수의 변화, 신규사업자 진출, 시장집중도, 수익률 향상 전략, SO채널확보 및 투자 인터넷쇼핑몰 운영 등으로 분류하여 분석하였다. 이러한 TV 홈쇼핑 시장의 내부ㆍ외부경쟁요인의 도출을 통해 업계에는 효율적인 전략의 일환으로 인터넷쇼핑몰의 매출비중확대, M-Commerce와 B2B 전자상거래 부분으로의 사업확대, 온라인과 오프라인의 연계방안 강구를 통한 틈새시장개발, 고객정보 확보를 통한 CRM, SCM 활용 및 개발 등을 제시하고, 정부에는 업체간 경쟁유발을 통한 소비자의 편익증대, 경쟁확대로 인한 소비자 피해최소화, 유통 인프라에 대한 투자확대 및 제도 보완 등을 정책방향으로 제시하고자 한다.