• Journal of Korean Library and Information Science Society
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• v.11
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• pp.19-43
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• 1984

There are two broad classes of user studies, in terms of their purposes or a n.0, pplications. One class might be termed basic studies, in which the purpose is to create or obtain knowledge regarding information needs and uses with no particular a n.0, pplication. The second type of study might be termed a n.0, pplied. The aim of second type is preparing standards to evaluate and improve existing information systems or to design new systems. The trends of user study tend toward basic research from a n.0, pplied ones. Furthermore, not only the broad-based studies change with special setting up and subdivided studies, but also the scopes of user study vary social scientist, human scientist, and even common users from limited natural scientists and technologists earlier. The aims of this paper is to summarize continuously pointed problems of user studies and to survey the state of the arts by reviewing the trends of user studies. The major problems of user studies are terminology, conceptualization, and methodology. These terms are essential to this study, and very important to decide the research fields and to select a method of survey, respectively. And in order to predict the user needs, studies of 'information needs' are inevitable instead those of 'information demands' which principally studied till nowadays. On the other hand, to reduce the problems of user studies, it is needed more qualitative studies ever than before and cooperation with other areas, for example, behavioral 'science, psychology, communication science and so forth.

• Journal of Korean Library and Information Science Society
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• v.30 no.4
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• pp.207-228
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• 1999

This study is to evaluate the economies of scale of the public libraries in metropolitan cities. The results of the regression analysis confirm that for all samples of libraries there is diseconomies of scale in library operations (${\Sigma}b_{n}$≒6.14∼10.91). Therefore, all the types of public libraries should be improve productivity by user-based collection development, increasing circulation turnover rate, activation of in-library use, strengthening mobile library services, rational planning of services area, development of reading programs connected with the curriculum, a new branch library plans, etc.

• Journal of Korean Library and Information Science Society
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• v.32 no.4
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• pp.303-329
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• 2001

The purpose of this study was to apply internet technology to school library, and to construct the contents of KISLMC(Korean Internet School Library Media Center). The content of KISLMC was composed of three categories, Cyber library, Supporting the materials for teaching and learning, and Guidance and counseling to the students. To develop the user-oriented interface, interface metaphors such as icons and images were used. Also, sitemap, search engine, index were used to avoid to be lost during the navigation.

• Journal of Korean Library and Information Science Society
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• v.42 no.2
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• pp.299-322
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• 2011

The study aims to develop a mobile library model for universities that can be adapted to offer suitable library information and services to smart phone users. To do this, we conducted a case study using four foreign and domestic mobile libraries as well as a user study with 212 participants and questionnaires. In addition, we also administered a survey with 160 librarians. Based on the results of case and user/librarian studies, we proposed a mobile library model in which an access and navigation methods are described and nine key information and services including catalog search, code reader and SNS services are proposed.

• Journal of the Korean Society for information Management
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• v.34 no.2
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• pp.27-45
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• 2017

We investigated the user behavior of the theme display provided by the public libraries as an active information service. Specifically, we wanted to study the library patrons' library use behavior and perception. There were in-depth interviews with seven librarians and eight patrons to develop a set of research questions and the questionnaire. We conducted the survey with 232 patrons then the statistical analysis. The analysis result revealed that the theme display helped the patrons' wider use of the library resources and also positively affected patrons' perception on the librarians as well as the evaluation of the library services. Based on the findings, we recommended the active incorporation of the theme display within the limitation of the libraries' facility and patrons' interests.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.23 no.2
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• pp.151-169
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• 2012

This research analyzed and compared the public library satisfaction level between South Korea and USA public library user. This research looked at the public library user's nominal complains to the library from various countries and analyzed the impact variance of customer satisfaction level by using four key factors(faculty, facility, online service, books). The results were, first, overall customer satisfaction level of USA average(m=3.91) was higher then South Korea average(m=3.08) with a difference of m=0.83. Second, in the outcome of the survey conducted in South Korea, all four key factors were strongly related to customer satisfaction level, whereas the survey conducted in the USA, only two key factors showed relation to the customer satisfaction level which were facility and online service. Lastly, In the survey conducted in South Korea, out of the four key factors, Faculty(${\beta}$=.838) and online service(${\beta}$=.496) were the only two key factors that influenced the customer satisfaction level. In the survey conducted in the USA, Facility(${\beta}$=.441) and online service(${\beta}$=.471) were the two key factors that influenced customer satisfaction level. Therefore, South Korea should invest in increasing online service and educating faculty service as well as managing more intensively in software type field policies.

• Journal of Korean Library and Information Science Society
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• v.32 no.4
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• pp.197-228
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• 2001

The purpose of this study lies in evaluating the quality of Website user interface, with emphasis on the users'perspectives. To the end, we developed an user-oriented evaluation criteria and indicators, and on the basis of these criteria and indicators, conducted a systematic evaluation on the websites of KOSEF's 21 Research Information Centers, which were selected as samples for this study In particular, this study attempted to identify both examples and variables which causes the User group's dissatification on the interface of the sampled websites. Finally suggested are the strategies and methods for improving the quality of user interface in R&D websites.

• Journal of Korean Library and Information Science Society
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• v.29
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• pp.213-239
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• 1998

The purpose of this study is to provide more effective utilization of Internet patent information databases and to help develop an user-friendly interface design. Search functions, level of user-friendliness and user-suport have been closely analyzed, using USPTO, QPAT-US, IBM as well as the relatively well-known domestically-developed Patrom. The factors used in this quality evaluation are those resulting from the combination of CD-ROM databases and traditional databases. The followings are the results. Patrom most effectively utilizes the characteristics of databases. USPTO provides the most adequate Interface for a novice user. QPAT-US employs various auxilary services while IBM uses an assortment of search methods and images. In addition, it is expected that the findings will contribute to the development of user-friendly interface databases.

• Journal of the Korean Society for information Management
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• v.15 no.1
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• pp.109-128
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• 1998

In the digital library environment, user-librarian interaction is an essential echanism for dealing with user's information needs. This study, first, explores the importance of user-librarian interactions, and then a few types of interaction mechanisms are reviewed. A survey of the current trends in Korea is followed. finally, several ideas for activating user-librarian interactions are suggested with the purpose of giving effective information servicees.

• Journal of the Korean Society for Library and Information Science
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• v.25
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• pp.83-150
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• 1993

Traditionally, the emphasis of the information services had been placed on the information provider's knowledge of information sources or information systems. However, in view of the increasing complexity of the information environment. and changes taking place in information professions the evaluation of the information services has callded for further research in interpersonal communication aspects of the librarian user interface especially that which links to user satisfaction. This experimental study was carried out for the purpose of exploring the implications of nonverbal behaviors in measuring user satisfaction in the light of the fact that the meaning of nonverbal clues includes more than verbal communication especially in dealing with variable barriers even though they operate at low levels of awareness. In this sense, among the wide range of nonverbal communication areas in particular kinesics, artifacts and the proximics were examined to suggest alternative model which can be applied effectively in our specific set of information work environment. Two major university libraries and two research libraries in Korea were chosen and visited for the anlysis and per each refernce/information interview the librarian's nonverbal behaviors were checked on the observer's checklist and the qustionnaires completed by the user at a time. On the basis of these data firstly, the relation of user satisfaction concerned with the librarian's nonverbal communication to user satisfaction with information services was analyzed and the possible communication barriers were investigated. In addition, the effect of training the information librarian with positive nonverbal communication skills on the user's satisfaction was analyzed in a SAS computer program in the area of kinesics. On the other hand, the effect of other nonverbal behaviors such as proximics and artifacts known very important clues to improving a complex human interaction was discussed along with their experimental results. In conclusion, it was found that most of users were not sensitive to the importance of nonverbal behaviors exposed by the information librarian, but it was proved that the ultimate user satisfaction and the satisfaction of the librarian's nonverbal behaviors are correlated positively, Moreover, nonverbal behaviors displayed by the trained librarian toward the user had a considerable effect on the user's evalution of information services compared with those by the untrained. These findings imply that in order to control the librarian's nonverbal behaviors and to help the user overcome his barriers the information librarian as a specialist needs to assure and modify willilingly his communication behavior. Without making effective use of such nonverbal communication, information librarian could not expect to meet the user's information needs either. However, when these positive nonverbal behaviors are applied it would be highly desirable to be aware of cultural and contextual differences. With regard to increasing information services success the applicable nonverbal communication model for library management and education can be suggested as below.