• Journal of the Korean Society for Library and Information Science
• /
• v.41 no.4
• /
• pp.113-134
• /
• 2007

This study deals with the role and responsibility of university library in multicultural society. For this purpose, centered the Chinese students in Pusan University, with internet questionnaire surveys on customer satisfaction to the current library portal service and set up a effective digital library evaluation model. In the meanwhile we borrowed evaluation methods and items from LibQUAL+ in part, a world wide famous model, and use Tsinghua University Library's evaluation statistic norms. To summarize the results of this survey, Chinese student's service satisfaction about Pusan University library is still fairly low. Undergraduate and graduate students(including doctor courses) group follows, undergraduates student's satisfaction level is lower than graduate. By analyzing simple satisfaction we can know that library portal service maintained low importance or influence to the user, to internet space user's satisfaction is a relatively high level. And compared with other dimension, statistic data show out that internet space user's satisfaction still maintained a relative high level.

• Journal of the Korean Society for Library and Information Science
• /
• v.54 no.1
• /
• pp.223-242
• /
• 2020

Innovation in university library spaces is challenging to effectively support the education of the university's future learning and innovation capabilities, including creativity, critical thinking, communication and collaboration. The purpose of this study is to investigate the perception and need of library space from the perspective of users and librarians, and to suggest the direction of space innovation through this. For this study, we designed each questionnaire for users and librarians, and collected responses from 363 users and 186 librarians in the university library to analyze their needs and perceptions about their library space. The librarian's need for the space was analyzed by the size of the library and the demographic factors of the librarian. The user's need was analyzed by the user's attributes. In addition, we analyzed the differences between librarians and users for the need for space and space services. The results of this paper may be useful for reference when planning a new library or building a space based on user.

• Journal of Korean Library and Information Science Society
• /
• v.40 no.4
• /
• pp.31-60
• /
• 2009

The purpose of this study is to evaluate propriety of remodeling and present improvement as a case study of a school library. For this, we analyzed investigation of the process of it by selecting a school library which has been completed recently and surveyed user satisfaction after remodeling. According to the survey result, is shows that the user satisfaction of information service and education activity that are library's function and role are efficiently increased by remodeling. In case of the school library, on the other hand, it shows that the users still need not only the improvement of the space structure and aesthetic environment of the exterior and interior but also the expansion of the stuff and facility.

• Journal of Korean Library and Information Science Society
• /
• v.45 no.1
• /
• pp.339-358
• /
• 2014

This study aims to construct faceted navigation useful for domestic users through analyzing English and North American public libraries' faceted navigations. The 19 domestic libraries and the 12 foreign libraries has been chosen for analyzing their unique facets. Although the domestic libraries' facets had no differences to the domestic universities' facets, the North American libraries have their unique facets. Those facets are target audience, genre, library list, user tags, and availability related facets and the facets are mainly to improve user's usability in using library catalog. Adopting the facets in domestic public libraries by using Fixed-Length data elements of KORMARC, domestic public libraries will enhance usability of library users in retrieving library materials.

• Fourth Industrial Review
• /
• v.2 no.2
• /
• pp.1-9
• /
• 2022

Purpose - The purpose is to present an efficient library-use education model in the form of flip learning, reflecting traditional teaching methods and gamification elements even in such non-face-to-face and face-to-face situations after COVID-19. Research design, data, and methodology - Research on library use education, research on ubiquitous environment and gamification instructional design, flip the learning, and gamification elements are classified, compared, and analyzed to present educational models for library education, COVID-19 Pandemic situation, and subsequent library use education. Result - We propose an e-learning content development strategy for flipped learning-based library education. First, benchmark and use the existing educational contents. Second, a user-friendly interface is configured so that learners can flexibly organize their learning contents. Third, it allows learners to experience it directly or indirectly in a virtual space. Conclusion - If the e-learning environment can be standardized to the level of schools or educational institutions, a good educational model that can be used not only in library user education but also in other fields will be possible.

• Journal of Korean Library and Information Science Society
• /
• v.35 no.4
• /
• pp.423-449
• /
• 2004

In the knowledge society the main resource is knowledge, and the role of library to manage knowledge and information is very important. Therefore it is necessary to knowledge and information management that provides on demand service to user. The purpose of this research is to design model for web-based help-desk knowledge management system. This study used Qualitative methods as interviews and surveys through BBS and e-mail on information service in the university libraries. Here the investigated component factors are followings Q/A service user's education service to use the library, user's online reference service, e-mail service, FAQ service electronic service(BBS), lecture and research service for faculty, my library, SDI service, and open data service. This study was financially supported by Chonnam National University in the program, Post-Doc. 2002.

• Journal of the Korean Society for information Management
• /
• v.22 no.4 s.58
• /
• pp.153-172
• /
• 2005

The purpose of this study is to reveal how undergraduate students' computer literacy and library knowledge can affect their frequency of library material use and information literacy, and analyze the correlations between frequency of library material use and information literacy. Data were collected by distributing questionnaires to students of 7 universities in 8 credit-given user education courses, and correlations with variables were analyzed through hypothesis testing. It was suggested that with strong support of university administration, user education should be taught by using more of scholarly library material.

• Journal of the Korean Society for Library and Information Science
• /
• v.44 no.2
• /
• pp.73-95
• /
• 2010

The purpose of this paper is to investigate and analyze the general perception on space and facility use of public libraries, including the individual weight and importance of libraries, frequency of use, accessibility(distance between home and library), and user satisfaction of spaces and facilities in Daegu Metropolitan City. In order to carry out this purpose, the researcher investigated the perception of 700 people live in Daegu Metropolitan City, analyzed the factors of user dissatisfaction by gender, age, and residence, and suggested some alternative improvements. Through correlation and regression analysis of library use and the relevant variables, the researcher suggested some of the major use factors.

• Journal of Korean Library and Information Science Society
• /
• v.33 no.1
• /
• pp.121-141
• /
• 2002

In this paper, I presented that transformation of library from the collection management to knowledge contents management along with paradigm shift under the web-based multimedia information environment is required. Effective web contents management call maximize users'satisfaction with personal customizing services for library users. Especially, contents customizing service using the metabrowsing service contributes to maximize the user'satisfaction by supplying core contents that the user seeks. In this paper, I studied the scheme of knowledge contents management to increase of user'satisfaction, concentrating on the management factors of web-based multimedia knowledge contents and service strategy.

• Journal of the Korean Society for Library and Information Science
• /
• v.41 no.4
• /
• pp.315-329
• /
• 2007

The objective of this study is to identify key dimensions of e-service quality and explore their relations to user satisfaction at Public libraries. This research used a modified e-service quality model and surveyed Internet service users for measuring and assessing Internet users' service satisfaction at 'A' public library in Seoul region. Using an exploratory factor analysis. the study identified three factors, named Service Affect, Information Access, and Tangibles as key dimensions for public library e-service quality. Also it was found that users' satisfaction was strongly positively correlated to their intention to refer others to the service.