• Journal of the Korean Society for Library and Information Science
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• v.42 no.1
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• pp.295-311
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• 2008

The authors examine the service quality of the National Library of Korea and its effects on the customer satisfaction and the annual number of visit. In particular this article tests the actual effects of the extension of opening hour that has been famous for increasing ratio of library operation and employing more librarians. A survey of 332 customers was conducted to measure individual perceptions on the customer service and satisfactions and estimate structural equation models across two time slots: the daytime, and night hour. The major findings of this study are that the service quality tends to increase customer satisfaction.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.27 no.4
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• pp.5-20
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• 2016

Discovery service has as its object to cope with the user to take advantage of the collection of the library as possible to index and search, one step further, the interface by more efficiently to the user's information needs. Discovery service has features such as providing a ranking and navigation services to subdivide the search results by facet results along the suitability and visually rich display, suggestions, recommendations associated resources. In this study introduces the status of discovery services such as discovery service products, usage status, and features, and compares and analyzes the use agencies, content status, main functions, and features of the three discovery services used in Korea library.

• Journal of Korean Library and Information Science Society
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• v.42 no.3
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• pp.79-103
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• 2011

This study reviews the meaning and the usefulness of academic studies on acquisition and cataloging service(technical service), reveals problems and seeks solutions in terms of the librarian working in field, university library. The problems were found from the side of library and librarian, and from that of academic area, along with the lack of linking role of government agency. As solutions to enhance the usefulness of academic studies, this study suggests three points; the opportunities of communication of both sides, research based approach of librarians in the field and continuous field based verification from academic side. Currently librarians get limited help from the academic studies however, it is necessary to interact, correlate each other as subjects for mutual prosperity.

• Journal of Korean Library and Information Science Society
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• v.6
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• pp.105-140
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• 1979

This study is an attempt to present a model of the effective service area for branch library system planning in Dae Gu city as one of large urban public libraries in Korea. This model is built up through the analysis of the distribution of population and characteristics of community structure, based on the standard for the branch library system of a public library. The results are summarized as follows: 1. Under the circumstances of this country, each radius of the effective service area for branch libraries are as follows; $1{\sim}1.5km$. is adequate for the central library and major branches; 1km. for neighborhood branches; $0.5{\sim}0.8km$. for sub-branches. 2. Population within the radius of the effective service area of a given branch may range from 80,000 to 100,000 for major branches, from 50,000 to 60,000 for neighborhood branches, and from 20,000 to 30,000 for sub-branches. 3. The radius of the outer boundary for the effective service area may be between 4km. and 5km. from the heart of the city, and the inner boundary, 13.km. 4. Areas with the radius between 2km. and 3km. from the heart of the city may be selected as the most effective locations for branch libraries, and between 3km. and 4km. as the next priority. 5. The number of service areas may be 14, that is, 7 major branches(Sinam, Sinchun, Susung, Daemyung, Naedang, Dalsung, Rowon), 2 neighborhood branches (Pyungri, Nambu), and 5 sub-branches(Chimsan, Sangiuk, Bongduk, Hyomok, Dongchon)

• Journal of the Korean Society for Library and Information Science
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• v.48 no.4
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• pp.215-240
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• 2014

The purpose of this study is to examine for redefining the concept of literacy in Library and Information Science research field and in public library services. For the purpose, literature review, bibliometric analysis and case study were conducted. Based on the results, this study proposed the concept of literacy as "a comprehensive ability to use a medium, information and knowledge for solving the problems people faces in order to understand particular subjects or situations they are in" and the concept of literacy service as "the services or programs offered by public libraries in order to develop their patrons' literacies." This research also suggests four new literacy service concepts for public library services: early literacy service, adult literacy service, digital literacy service, information literacy service.

• Journal of the Korean Society for Library and Information Science
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• v.34 no.4
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• pp.5-26
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• 2000

The purpose of this study was to measure performance of university libraries, especially investigating the components of service quality and their relationship to the customer satisfaction. The result of the study was summarized as follows: First, the factors on satisfaction of library service revealed 12 factors such as access of information, quality of employees, suitable collections, issues related to civil petitions, equipments and facilities, timeliness, operating hours, use of information technology, library user education, reference service, public relation and individual service. Second, the factors of library service on customer satisfaction showed the following primary factors: suitable collections, issues related to civil petitions, access of information, equipments and facilities, timeliness, public relation, reference service, operating hours, and individual service. Third, the components of library service on customwe satisfaction showed the following primary components: availability, the number of books and journals, facilities of air conditioning, public relation, usefulness of retrieval system, waiting time for Internet use, operating hour, speed of repairs, receipt of civil petitions, use of non-book materials.

• Journal of the Korean Society for Library and Information Science
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• v.41 no.2
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• pp.135-159
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• 2007

The purpose of this study is to analyze the casual relationships of the service qualify, the satisfaction of the users, and the loyalty of the users on the academic libraries. The study develops a model and a hypothesis based on the previous researches, and testifies through multiple regressions and path analysis using questionnaires from 266 academic library users(undergraduate students and graduate students) in the C University. The result of this study is summarized as the following: the service qualifies of e-service, contents, and librarians significantly influences the satisfaction of the users-undergraduate students on the qualifies of library space/environment and contents, and graduate students on the qualities of e-service and librarian. The satisfaction of the users and the quality of e-service are the variables that influence the loyalty of the users. The quality of e-service is an important variable that influence both the satisfaction and the loyalty of the users in academic libraries.

• Journal of the Korean Society for Library and Information Science
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• v.13
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• pp.39-71
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• 1986

Interlibrary loan has been a very common library service in the developed countries but it is yet to be actualized formerly in Korea. As Korea is moving toward an information society where all the individual user's request in the library should be met, we need to understand, in detail, the theory and practice of interlibrary loan service. As various information technology has been applied to the libraries, the libraries became the open system. Thus, the libraries become more cooperative, form networks, and make interlibrary loan service available. This study is based on the following three hypothesis formulated from the systems theory. 1. If libraries cooperate each other and form some kind of networks by mail, computers or telecommunications, they become the open system. 2. If a library develops as the open system, interlibrary loan becomes available in the library. 3. If the interlibrary loan system works, the role of the librarians will be changed. The research was carried out by analyzing the various studies about interlibrary loan service and by examining the interlibrary loan systerns presently working in the U.S.. The conclusions are reached deductively from the data. Some of the terminology used are defined as follows: System: a network of interrelated procedures that are joined together to perform an activity or to accomplish a specific objective. It is, in effect, all the ingredient which make up the whole. Cooperation: Working together to benefit participant libraries. Network: a much more structured type of cooperation in which definite regions or areas are connected by electronic or other means to promote interlibrary loaning of materials, in-service traing & other sharing of resources. Interlibrary loan: the lending of books between libraries. The model of cooperation or networks was used to be (1) a star type, (2) a hieranchical type, (3) a distributed type or (4) the combination of aforementioned three. However, the development of the telecommunications and computers enables all kinds of libraires cooperate together. Interlibrary loan service starts with the needs of user's information. The information have to be logically accessed through bibliographies, computers, electronic mails and satellite communications. And the logical access requires the information technology and the libraries become cooperative. The physical access to the information follows next but only traditional method of mail and some commercial service are currently available for this purpose. Therefore, researches are needed to develop this physical access. If the libraries form networks, the microaspect of library changes accordingly as the macroaspect changes. If the libraries . cooperate to become one large world library, the librarians plan, organize, control library operations and report the results. And the librarians work inside and outside of the library to cooperate with other libraries. Only the cooperation of the libraries will enhance interlibrary loan and the Korean librarians have to be prepared to accept the new role of librarianship for the interlibrary loan service.

• Journal of Korean Library and Information Science Society
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• v.43 no.1
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• pp.321-347
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• 2012

Recently, the expansion of smart phones, wi-fi. and unlimited service changed our life style from personal computer based to mobile device based. With this trend, a lot of companies and government facilities use QR code as an advertising material, and now the QR code is very popular service in our ordinary life. In the meantime, libraries in abroad and university libraries started using QR code in library service about 2 or 3 years ago, and domestic libraries started using it in service due to the increase of establishment of mobile Library websites. In this research, starting with looking into the literature, I analyzed the examples of the use of QR code in libraries. On the base of it, I drew a QR code library service model, and what needs to be considered for the use of it.

• International Journal of Knowledge Content Development & Technology
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• v.1 no.1
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• pp.61-79
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• 2011

This study purposed to discover whether or not academic libraries reflect these changing roles. We selected K University as the research target and surveyed user satisfaction of materials, staff services, facilities, electronic devices, media, and so on. The research findings are as follows: 1) the frequency of library visits of University K was on the high side, 2) the primary purpose of using the academic library was associated with learning or reading, therefore, the most used library spaces were related to that, 3) the most used library materials were 'general books', the most unused were 'reference books', 4) the most preferred way to obtain needed materials when failing to find wanted materials was 'Contact librarian'. A similar phenomenon occurred in terms of facility use, 5) university K's users were usually satisfied with the loan policy, 6) the rate of users who don't know whether there is user education was very high, the rate of users who have no experience with user education was extremely low. These research findings can be referenced by library management to improve libraries' service quality and take advantage of complex spatial configurations.