• Journal of Korean Library and Information Science Society
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• v.37 no.3
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• pp.193-208
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• 2006

The customer satisfaction. which is close with the loyalty, rate of disconnection and re-purchase and the new customer creation is important in point of the enterprise performance measurement system. There have been a number of studies that applied different models in other to assess the customer satisfaction of public and non-public area. But the general evaluation models which are existing can't consider the discrimination characteristic of different types of products or services. And these models didn't reflect the quality of the Internet environment of the public library service which appears newly. This study delved into literature of library service and customer satisfaction evaluation and suggest the classification system of public library service and the evaluation model of customer satisfaction for public library.

• Journal of Korean Library and Information Science Society
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• v.52 no.2
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• pp.429-445
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• 2021

The purpose of this study is to analyze the status of e-books usage in small university library and to suggest implications for e-book management policies. To do that, a survey was conducted with students in a local small university, and the valid responses of 259 people were analyzed. As a result of the analysis, the preference of paper books (71%) was higher than that of e-books (12%). However, satisfaction with e-books (45.6%) was higher than that of paper books (27.9%) if they had experience using e-books. In addition, satisfaction was highest when using e-books for general reading, and it was found that the use device preferred to use a tablet. Based on the results of this study, we proposed some suggestions; 1) establishment of e-books service policy and promotion plan, 2) use of e-books dedicated devices and development of user-friendly e-books using environment, 3) providing various topics of e-books, 4) formation of an association for joint use of e-books between small library universities.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.23 no.3
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• pp.139-155
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• 2012

Rapid changes in information technologies are forcing dramatic shifts in how business are conducted in various industry sectors. This pace of change is increasing all around the world. Accordingly, there is a need for the libraries to provide the information services with agility, which emphasizes on the prompt reaction to the changes, which are almost impossible to predict. Especially, the digital libraries higher education institutions require more agility as their main mission is providing a wide range of cutting edge information for the research and education activities. In this study, the notion of 'agility' is examined then the relationship between the digital library's e-service measure evaluation factors and the capability, which is defined as agility, is explored. In addition, the impact of agility in user satisfaction is analyzed. Based on these analyses, the factors to consider in managing digital libraries in higher education institution, are suggested.

• Journal of the Korean Society for Library and Information Science
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• v.39 no.1
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• pp.127-145
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• 2005

Today we are preparing to accept the ubiquitous library age. This article will serve to define the concepts of the hybrid library, the gateway library and the ubiquitous library which hold the advanced concepts of the digital library. It will review the main projects about them in order to portray what the future libraries will be like and how they can be developed. In particular, the eLib program of the hybrid library, the gateway projects by Harvard University and Penn State University, and the ubiquitous library projects in Carnegie Melon University and Maryland University will be surveyed, through which the characteristics of the information services being operated by the ubiquitous libraries will be scanned.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.23 no.2
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• pp.187-207
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• 2012

The purpose of this study is to examine the usage and user behaviors of undergraduate students and to suggest the ways to promote the usage of e-journals. The methods used in this study are survey questionaires and interviews who are taking a general education course or Library and Information Science courses offered in D University. The study collected the data regarding usage, user behaviors, service quality, user instructions and advertisement of e-journals. In addition, the study analyzed the library website and interviewed librarians. Based on the findings, the study suggested the ways to improve the level of e-journal usage.

• Journal of Korean Library and Information Science Society
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• v.43 no.1
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• pp.201-219
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• 2012

Cloud collection, which is derived from cloud computing, is a framework that creates new value through library cooperative platform to preserve and manage libraries' duplicated collection. Due to E-book market vitalization and mass digitalization of retrospective print material, new library collection management paradigm has been expected that licensed based E-book service and management of shared print repository. This study discuss cloud collection concept which digital repository and Shared print repository are in complementary relations. And suggest cloud collection model can be applicable to Korean university libraries.

• Journal of the Korean Society for Library and Information Science
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• v.15
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• pp.141-173
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• 1988

The focuses and methods in Library science have been changed abreast with the development af library facilities and with the expansion and diversification of its functions. One of current trends in Library science is focussed on the social functions of library: its relations to the public, effective service for the users. and efficieniencies of the management policies, and so. on. To. deal with these issues, we need to borrow methodology from other disciplines such as management, marketing, statistics, etc. This paper is mainly concerned with how we approach to the measurement af services and thus provide tentative standard for evaluating library services. To do. this work properly, we'd better consider the users' needs and expectations. But it is not an easy work since too many factors are involved in the study of the users' needs. Users' needs and expectations are so. varying that it is difficult to find out some general and objective data. That is the reason why although many scholars have urged time after time the necessity of library's effectiveness measurement, few studies demonstrated substantial method for measuring the effectiveness of service. In this paper I propose a device for measuring service: i. e, Conjoint Analysis. Conjoint Analysis, which has originally been developed and applied in marketing research, is used to measure the priorities and preferences of purchasers on the new item. So far as Conjoint Analysis, concerning users' physical and psychological necessities, can numeralize people's needs, it may also be applied to measure service provided by nonprofit organization like library. If this approach prove to be sucessful, I hope this study to make any contribution to the appropriate direction on improving library facilities based on the result from a concret reference evaluation.

• Journal of Korean Library and Information Science Society
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• v.28
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• pp.479-503
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• 1998

This paper examines the effects of the Internet on the librarianship and how the changing roles of libraries and librarians are reshaping the way they serve the users in the information age. Each area of operations and services in a so-called Digital/Electronic Library, which is a phenomenon occurring now not sometime later in the future, is reviewed. The importance of keeping in mind the library' main mission of providing a service, i.e. access to information, is stressed as the pivotal point of librarianship in this global society influenced by the presence of the Internet.

• Journal of the Korean Society for Library and Information Science
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• v.56 no.4
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• pp.399-430
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• 2022

The purpose of this study is to identify the problems of the e-book composition provided by the Comprehensive Reading Education Support System and to propose a service improvement plan related to the establishment of e-books in school libraries as educational resources based on practical issues and perceptions experienced by teacher-librarians. As a research method, the composition of the collection of 3,002 e-books supported by the Busan Comprehensive Reading Education Support System as a reading education platform of the school library was analyzed based on the Korean Decimal Classification. Based on this, two focus group interviews (FGI) were conducted with 4 elementary teacher-librarians and 5 secondary teacher-librarians working in Busan. The result of this study can be used as basic data to support students' reading activities using e-books as educational resources and to form an efficient e-book collection in school library.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.32 no.4
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• pp.89-109
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• 2021

The purpose of this study is to provide background information for the improvement of e-Book service task in academic libraries through the task analysis of e-Book service librarians. The semi-structured interviews with 9 participants were analyzed using Activity Theory. The study results showed that participants have used various tools and interacted with diverse people to attain the goals of e-Book services. In addition, the division of labor and rules related to e-Book services were observable. However, there exist some problems in task performance, such as lack of budget, inconvenience of use due to unstandardized e-Book production, and disagreements of opinions. Furthermore, based on participants' responses, the ways of improvement of e-Book services in academic libraries were suggested in the aspects of content, system, and policy.