• 지식경영연구
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• 제14권5호
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• pp.35-53
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• 2013

This paper aims to describe how knowledge management could be put into practice in a voluntary way. From a practice-based standpoint, this study focused closely on the linkage between knowledge and practice. It is because knowledge management could fail if not put into practice. Using its own information system, iCOOP, a federation of consumers' co-operatives in Korea has been practised successful knowledge management voluntarily with its members. Based on the exploratory case study on iCOOP, this study conducted focused interviews with 5 member co-operatives of iCOOP. Main findings are as follows. First, an NoP emerges within a corporate information system when corporate work processes are concentrated in the information system. Second, corporate information system facilitates CoPs and the NoP when its information and information about its users are opened to all of the information system users. In conclusion, this study points out that it is not the matter of primary importance to build a knowledge management system. Rather, practice has the key to the successful knowledge management.

• 산업경영시스템학회지
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• 제31권2호
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• pp.1-10
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• 2008

In the knowledge-based society which recognizes knowledge as a core value, knowledge management is one of the most interesting issues. The creation of knowledge within an organization occurs as a result of interactions of tacit and explicit knowledge, in process of knowledge conversion. One useful model of this process is the SECI model which stands for a process of socialization, externalization, combination and internalization of knowledge. The enterprise competitive power depends on how an organization accelerates the speed of the cycle of knowledge creation well. In this paper we introduce a knowledge management promotion system based on SECI model and proposal system to promote the cycle of knowledge creation in production fields, and study an enterprise case.

• 지식경영연구
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• 제18권3호
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• pp.231-246
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• 2017

As an interest in the efficiency of public sector expenditures has spread across the world, Korea has operated a self-evaluation system for government projects as a part of the performance-based budget system. However, an evaluation system for public information technology project has been criticized for its lack of validity, which stems from the uniformity of performance management. This study draws insight from knowledge management literature in an attempt to address the problems with the extant performance evaluation system in public agencies. To realize benefits from IT investment, an agency needs to develop its own performance management model for information systems projects, with a focus on the interaction of IT and organizational system. The knowledge management-based framework for IT projects was verified through a case study, with which we discussed the applicability of knowledge management to the evaluation of public information systems projects.

• 한국정보시스템학회:학술대회논문집
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• 한국정보시스템학회 2001년도 추계학술대회 발표논문집:차세대 전상거래 시대의 비즈니스전략
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• pp.285-290
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• 2001

The borderless global economy has accentuated the importance of knowledge as the most critical source of competitive advantage. Thus, knowledge management has become a strategic mandate for most world-class organizations. A key enabler for implementing an effective knowledge management system is advanced information technology. Strategies for developing an enterprise-wide knowledge management system Infrastructure with embedded information technology are discussed. In particular, this paper discusses the concept of a knowledge management life cycle- -knowledge capture, knowledge development, knowledge sharing, and knowledge utilization, and how applications of new information technology support each step of the knowledge management practices within and between organizations is suggested.

• International Journal of Quality Innovation
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• 제8권3호
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• pp.46-70
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• 2007

Customer Support Knowledge of Customer Support Organization is one of the important assets of enterprises and "Customer Support Knowledge Management" is also the critical aspect of Business Knowledge Management; however, the attributes of Customer Support Knowledge are complicated, diverse, renewed rapidly and difficult to be managed. Thus, in order to design a successful Customer Support Knowledge Management System, apart from the consideration of "human" and "information technology" aspects, the concerns of attributes and Customer Support Knowledge and industry characteristics should be involved for meeting the requirements of Customer Support Organization and allowing the organization to acquire the competitive advantage of "Differentiation Service". This research used the "Customer Support Knowledge Management System" in a high-tech industry as an example and treated the end users of medical instruments in different types of hospitals in Taiwan which have received the support service of our company in recent six months as the population. The end users were mostly the nursing executives or ultrasonic wave technical personnel in intensive care unit and they had similar educational background and incomes and adopted the medical instruments such as physical supervision system, ultrasonic wave system, heart start or ECG machine produced by our company; the research method was to randomly treat the investigation results of the telephone customers' satisfaction from respective 30 end users in the population three months before and after this system execution as the samples and use hypotheses to validate if the end users' customer satisfaction significantly improved in terms of "Remote Support," "On-site Support," "Service Turn Around time," "Technical Competence" and "Manner" in order to understand the influence and managerial significance of execution of "Customer Support Knowledge Management System" on Customer Support Organization.

• 한국병원경영학회지
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• 제6권1호
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• pp.18-40
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• 2001

This study purports to investigate the readiness of the university hospital employees in the knowledge-based management. Data were collected from 550 employees including administrative, nursing, and technical staff of 9 university hospitals located in Seoul and Kyunggi Province through the self-administered questionnaires. The response rate was 79% and 425 questionnaires were used as final data and analyzed using 2 test, t-test, and ANOVA. The main findings of the study are as follows. 1) It seems that most employees of the study hospitals have basic knowledge on the concept of knowledge-based management. This finding implies that the implementation of the knowledge-based management in Korean university hospitals will not likely to face strong resistance from their employees. 2) The results show that Korean hospital employees are still not so accustomed to using e-mail as the main communication tool. This finding suggests that it is necessary to use various communication tools which include electronic data interchange, teleconference, and cyber chatting for facilitating the knowledge-based management in Korean university hospitals. 3) It is desirable to appoint a chief knowledge officer(CKO) for operating knowledge-based management system effectively. 4) A reward system for employees who show a distinguished performance in the creation and sharing of new knowledge should be established. Knowledge mileage system, selection of the best knowledge employee and team will be a good example of the effective reward system. 5) The participation and support from the chief executive officers (CEO) of the hospitals is an important factor for successful knowledge-based management. Furthermore, to make physicians actively participate in the knowledge-based management is another important factor for obtaining valuable outputs from the system. 6) It is found that the knowledge and skills of the hospitals employees on the information technology (IT) are not sufficient for making knowledge-based management more popular. This implies that it is very important to select IT-oriented employees and educate them continuously on the knowledge-based management.

• 지식경영연구
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• 제10권1호
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• pp.1-15
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• 2009

As pervasive computing technology, which aims to get linked to useful knowledge, information or services anytime, anywhere, using any devices and/or artifacts, is proliferating, desirable impacts on knowledge management systems are now available. The pervasive computing technology will potentially enable the knowledge management systems to realize individualization and socialization and ultimately increase the knowledge processing productivity. However, researchers who apply the pervasive computing methodologies to novel way of knowledge management have been very few. These result in unsatisfactory consideration of establishing pervasive knowledge management systems. Hence, the purpose of this paper is to cast the vision of pervasive knowledge management and search for a couple of possible research issues and possibilities. This paper suggests a framework of ubiDSS, an amended knowledge management system for the next generation deploying pervasive and autonomous knowledge acquisition capabilities of ubiquitous computing technologies. Also the CKAM, context-based knowledge acquisition module, is illustrated as a prototype of future knowledge management systems.

• 국제학술발표논문집
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• The 1th International Conference on Construction Engineering and Project Management
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• pp.564-568
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• 2005

Recently, Knowledge Management (KM) has been applied to construction industry. Surprising, there is few studies that address the most fundamental problem in KM: people may prefer not to share their knowledge so as to preserve their intellectual or unique values in the organization. Without the premise of each individual's willingness to share knowledge, there will be no valuable input for the IT system and, thus, no knowledge management at all. This paper aims to model the behavioral dynamics of knowledge sharing and to design an incentive system that may facilitate knowledge sharing for construction companies. In this paper, a game-theory based model will be developed, and the framework for designing an incentive system will be proposed according to the model.

• 보건행정학회지
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• 제24권3호
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• pp.291-300
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• 2014

Background: The efficient knowledge management in hospital organization is generally known as the important activities relevant to employees' knowledge sharing behavior and work performance. This research examined factors affecting employees' knowledge sharing behavior and work performance in top 4 university hospitals. This study is based on individual factors such as incentives, reciprocity, behavioral control, and subjective norms. Also, there are organizational factors such as CEO support, learning climate, IT system, rewards system, and trust. Methods: Data was collected from employees who are working at 3 hospitals university in Seoul and 1 university hospital in Gyeonggi-Do through the self-administered questionnaires. A total of 779 questionnaires were analyzed by PASW SPSS ver. 18.0. (SPSS Inc., Chicago, IL, USA). Results: The significant variables affecting knowledge sharing behavior are behavioral control (in individual factor) and CEO, IT system, and trust (in organization factor). Also the significant variables affecting work performance are incentives, reciprocity, subjective norms, and behavioral control (in individual factor) and CEO support, IT system, reward system, and trust (in organization factor). Conclusion: The personality and organization characteristics factors is important to improve knowledge sharing behavior and work performance of hospital employees. Therefore, to make more efficient knowledge management is to build and system knowledge sharing culture, system, and leadership and to develop practical strategies.

• 감성과학
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• 제5권4호
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• pp.33-43
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• 2002

세계는 지금 정보화사회를 넘어 지식사회(Knowledge Society)에 돌입하였다. 즉, 지식이 가장 강력한 경쟁력의 원천이 되고 있다. 이러한 환경변화는 디자인에 있어서도 새로운 경영 패러다임을 요구하고 있으며, 지식경영에 대한 체계적인 연구와 실무적 접근이 필요한 시점이라 할 수 있다. 따라서 본 연구는 디자인 분야에 지식경영을 도입하여 디자인적 맥락에서 지식경영에 대한 이론적 체계를 재구축하고, 디자인을 통한 지식창출 패러다임을 제시하고자 하였다. 본 연구의 목적은 디자인에 지식경영을 도입하기 위한 기초 연구로서 디자인에 적합한 지식경영의 이론적 프레임웍을 개발하는 것이다. 이에 본 연구에서는 이론적 고찰로서 지식경영과 지식경영시스템에 관련된 선행 연구들을 살펴보고, 디자인에 적합한 지식경영 도입 방안과 이론적 프레임웍을 제시하였다 또한 지식경영시스템을 크게 디자인 인프라, 지식정보시스템, 의사결정지원시스템, 지식역량으로 구성하였으며, 지식경영시스템의 기술적 특성을 정보기술측면에서 분석하였다.